California Pizza Kitchen at Alton Square in Irvine

We walked in with low expectations on the customer service front. But boy, was I pleasantly surprised! The moment we stepped through the door, it was like we were VIPs. And then, enter Miranda, our waitress extraordinaire! She was a ray of sunshine on a cloudy day. From the get-go, she showered us with attention and recommendations that were so good, I wanted to frame them and hang them on my wall. Seriously, if there was a Nobel Prize for pizza suggestions, Miranda would be the undisputed champion.Not only did she have impeccable taste in pizzas, but her customer service skills were off the charts. She treated us like royalty, and I swear, I heard angels singing every time she refilled our drinks. Ive been to my fair share of restaurants, but Mirandas treatment was next-level. Move over, red carpet, because she rolled out the dough (pun intended) for us.The pizzas were absolutely scrumptious. I couldnt decide whether to devour them or frame them as edible masterpieces. Its rare to find a place where the food matches the outstanding service, but California Pizza Kitchen nailed it. Ive never left a restaurant feeling so satisfied, both in my belly and in my heart. Im already planning my next visit because, in the immortal words of Arnold Schwarzenegger, Ill be back!!

I went for dinner yesterday, it wasn’t busy so we were seated right away. The host was very nice and our waitress (Karen) was also very nice! She had great recommendations and great customer service! I’ve never had a bad experience at any cpk but she hands down gave us the best treatment I’ve ever received at any restaurant! The food was also good so I’ll definitely go back 😊

Wow - I never expected great customer service from CPK - the food was delicious . Braydon was excellent - best service ever! Great service & excellent pizza!

Food is good and the service is meh. Our only issue was that the service was quite slow. I’m assuming they were short staffed because the place wasn’t full but we still had to wait a while for a table. Not once did we get any refills of our drinks. The waiter was very friendly but he was rarely around.

Lunch was fabulous today at CPK, mostly because of the service. They were quiet today for lunch so we were able to get seated right away.

The lady who was at the front desk and was responsible for seating us was rude!Weve tried BBQ chicken and veggies pizza, and neither of them were good! I dont see why someone should come back here and pay about $20 for such a disappointing pizza!

My parents and I came here tonight [1/28/23] very excited at first but then were disappointed. A waitress (Ana) when we got there to seat us tried to give me a crayon and coloring set when you can tell my age I’m 16 years old, tall for age and you can obviously tell by looking at me. I look older then I should which I am always told by strangers. She even made eye contact with my before trying to give me them. I honestly feel offended. After we were seated, a different waitress (Madeline) took our drink and food order. We finished our appetizers before we had our drinks (A different staff gave us some chips with this really good spinach dip.) The drinks were simple too…Water, Coke cola, and the mango tea without sweetener. We waited and waited and waited but she didn’t give us our drinks for about 20 minutes. Our waitress kept forgetting to give my dad his drink refill and she never gave us our bread. Another staff member did. We also asked for napkins but again she never gave us some another staff member had to give us some. Eventually she did give my dad his refill as he had asked her once again. My dad liked his pizza and my mom liked her shrimp scampi zucchini dish she said it was bland but she still liked it. I ordered the California Club pizza and it wasn’t good. I was so disappointed. It was very dry both of my parents tried it and agreed. There was a overwhelming amount of lettuce. The bacon and my crust was burnt. I get that sometimes pizza gets burnt but way more charred then it should have been. That’s how burnt it was.

Great costumer service and very nice staff members! Our server was very kind and friendly. The space is clean and nice plus plenty of seating options. The food was good but it is not the best! I highly recommend checking out their small plates! Their cucumber drink is really good, too. We also got one take and bake pizza per entree order and it is definitely worth it.

At first I was impatient about waiting for a table. But after seeing how short staffed they were and how hard everyone was trying, I changed my tune. Each person took a great deal of pride in their work and each person was very personable. The food was good. It’s very difficult to find good people now. I might take a few people off the “to-go” area to help the host/hostesses, they are giving people food, making sure each party is set up, that’s what it appears. Anyway, I was pleasantly surprised and we will keep going.

This is the first time we come for lunch in a while and were so disappointed with the service. We have a 16 month old who was so patient for 45 minutes. We waited close to 15 minutes to be seated and then another 30 to get the food. We were ready and ordered as soon as we sat down and asked for the appetizers first so we could feed the baby. About 20 mins after we ordered we asked our server to check on the appetizers and she never came back. The appetizers came after the rest of the food. There were 6 or 7 other tables with 2 other servers at the time and it was around 2pm on the weekend - not busy. We waited patiently but we did let the server know our child was hungry when we sat down. I always have sympathy for servers but I am so disappointed with the service. If you have small children I dont recommend.