Chef Chens Chinese Restaurant in Vacaville

Review №1

2022-07-23 13:56:22

My first time trying this Chinese Restaurant. We dined in. Our waiters name was Brian. He greeted us with his pleasant smile & great personality. Brian is very personable & professional. Hes very good at what he does & it shows. We ordered vegetable egg rolls, bbq pork chow fun, salt & pepper chicken wings, & chicken chow mein.. The food arrived within 10 minutes. The food was hot, fresh, portions were quite large, and it tasted amazing. It was the best Chinese Food I have tasted in a long time. The owner even came out, greeted us and asked how everything tasted. If youre in the mood for Chinese Food, we highly recommend you give this restaurant a try. Im sure Brian and his Dad would appreciate your support and business. BTW, there were a lot of DASH Door Orders being picked up so take-out is another option. Thank you Brian for your excellent customer service and we look forward to our next visit with you.

Review №2

2023-05-13 21:04:40

First time trying this place. The food and service were great. We got the Mongolian Chicken, General Chicken, Szechuan Chicken, and Potstickers. We will definitely be going here again.

Review №3

2023-12-01 03:42:52

I’ve ordered some chow fun and fried rice here and it was the saltiest food I’ve ever ate. It definitely does not taste the same as the first time I ordered this same exact dish. I normally never leave reviews unless they’re positive but this was such a disappointment.

Review №4

2023-12-01 03:57:08

We used to dine here regularly and order to go or delivery but after this last experience NEVER again!!! All of our food was EXTREMELY SALTY!!! I mean how do you mess up Chow mein and fried rice?? My husband had to drive all the way back and when he arrived and told them it was too salty, they told him it wasnt! They then proceeded to tell him that nobody else complained about the food. After arguing with him, they said they would remake the food without salt. At this point my husband just wanted a refund for the dishes that were inedible (Im talking like those prank videos you see where people put a scoop of salt on the spoon with the food they want someone to taste). They were hesitant and told him that they are losing out on food costs!!! Ever since management changed, this place has gone down hill with service and the food quality that they produce. I would suggest going to China House in downtown vacaville, Bao 88(more for dim sum but they have bomb chow mein and fried rice), or Noodle or Rice. The price point is pretty much the same but you will be getting way better quality and service! Lesson learned.

Review №5

2023-10-09 00:35:10

I had to return back to the restaurant because of an issue that I had with my order. It’s a far drive too. I am not writing my negative review because of that. I was willing to let that go because they said over the phone to just come back and get a new order to make up for it. The issue was that when I returned to the restaurant which was very inconvenient the cashier person was rude and didn’t acknowledge my presence. Not even an apology for the inconvenience. On top of that my tray was left on the counter without a bag for me to pick up. Was going to ask for some extra condiments because they didn’t even put that many in my order to begin with. I was just standing there and the cashier person was ignoring me while on the phone so there was no way to ask. Was the restaurant expecting me to just take the tray without a bag? Had to ask for one and that seemed like it was a lot to ask for. I have been dining here for years under different ownership and even brought them new customers through word of mouth but I won’t be going to this place ever again.

Review №6

2023-09-08 21:24:45

I loved the food here, I recently went in again and seems like the food recipes are getting switched up or aren’t being made like before. I’m a little upset because this was the best Chinese food I’ve ever had. Also the sir who attended me had sneezed into his hands twice and didn’t sanitize. The first time I said to myself okay it’s okay he’ll probably get some hand sanitizer but I was wrong, he then continued to touched my card and charged my card and then again sneezed into his hands again and touched my card one again to hand to me. Makes me think how many other times he’s done that and wonder if it’s happened in the kitchen where all the food is being prepared or even when packing or serving.

Review №7

2022-12-24 20:23:02

This place used to be so good. Growing up I came a lot until I moved out of state. Today I came back to try some of my favorites. With the new ownership, everything changed.Both the salt and pepper fish and potstickers used to be on the buffet. The potstickers are so bad and salt and pepper fish is now spicy and bland. The potstickers had black char all over them and the box. The potsticker sauce was terrible.I’ve given this place a few more chances since the change in management, but today finalized my decision, I will not return.

Review №8

2020-07-07 18:37:08

This place is probably my favorite Chinese in town. I believe theyre under new ownership, but the dishes taste fairly similar if not better. Ive tried a few different dishes, all of them have been great.They have a special dinner for one which started at $9.25. You pick an entree and pork fried rice, and I think you can upgrade to chow mien for a buck. Service is very friendly, and the serving size is very very large. If you can finish this in one sitting, you need to be very hungry. Also it depends on what you get I suppose.Give them a try, especially if youve been there before in the past and had a bad experience.

Review №9

2023-09-22 19:46:09

Customer service was phenomenal and the food was delicious! The chow mein was thick noodles that were cooked and seasoned perfectly and I highly recommend. Definitely going to come back next time Im in town

Review №10

2023-07-02 04:13:18

Authentic ChineseLarge portionsVegan optionsFriendly