China West Express in Tustin
Categories
-
Chinese restaurant
-
Asian restaurant
Location on the map
Tustin, Orange County, California, US
Phone: +1 714-544-2222
Site: http://chinawestexpress.com/
Edit info
Site: http://chinawestexpress.com/
Opening hours
- Monday:10:30 AM–9:30 PM
- Tuesday:10:30 AM–9:30 PM
- Wednesday:10:30 AM–9:30 PM
- Thursday:10:30 AM–9:30 PM
- Friday:10:30 AM–9:30 PM
- Saturday:11 AM–9:30 PM
- Sunday:11 AM–9:30 PM
Total reviews rating 4
130 Reviews for China West Express 2024:
Review №1
2023-07-22 02:43:54Gosh where do I begin.I ordered food off of Chow Now because I received a flyer in the mail and though, why not try something Local. Ordering food was fine I ordered a family meal with orange chicken, orange beef, plain fried rice and wontons and then, a side order of egg flower soup and chicken chow mein.I get a call from the delivery guy that I NEED to come downstairs and get my food, no big deal, people get lost in this apartment complex all the time, so I go downstairs with my 8yr old to pick up the food from the driver.Upon meeting with the driver, he starts telling me that why did I leave him such a small tip, becoming argumentative and super hostile, he scared my son so we went back inside. On TOP of that, I got inside and the rice is missing.I send a complaint through the ChowNow and they call me to ask what happened. I repeat everything and they get me on a three way call with the manager of the restaurant, Ricky.Ricky was not rude, but didn’t really seem to want to lose any money. Our conversation consisted of a lot of awkward silence and “oh I’m sorry, really? Are you sure they forgot the rice? The driver was probably upset because it’s been a busy day. If you want I can re deliver the rice (which would have arrived well after dinner) or I can refund you the cost of a fried rice. “I opted for the refund because obviously, why should I pay for something I didn’t receive. Furthermore, we get off the phone, my family sits down to eat and all the food is super super oily/greasy, like they were in a rush to get it out and sent it out straight from the oil to the plastic containers they came in. No one ate their food, so again, not only did I waste my time waiting for the food, I got a hostile delivery person and my food order wasn’t complete on top of the food not being good.It’s disappointing, and literally money thrown away because we had to throw all the food away. I won’t ever order from here again or recommend this place to anyone.
Review №2
2023-08-26 02:51:23I had the chance to try the orange chicken and chow mien, they were delicious and steaming hot. Excellent customer service and the amazing food will leave you wanting more. Definitely recommend coming here for quality Chinese food.
Review №3
2023-06-16 05:21:54A friend recommended me this place and I love their food, fresh and tasty.
Review №4
2018-05-21 21:20:05Best Orange Chicken I have ever tried comes from China West Express. I have tried other items here and did not enjoy them as much as the Orange Chicken. The Orange Chicken is delicious! It is juicy and tender chicken. I could eat it everyday! The steamed rice or fried rice is a nice pairing with the O.C. dish. I recommend everyone try the Orange Chicken!
Review №5
2022-12-31 18:08:39I can only give this place 3 stars because it is overpriced based on the portion sizes. The food taste and quality were OK, not great. I can say this because I am Chinese and know what good quality and good tasting Chinese food should be.So, lets get back to the portion sizes. My basis is for just slightly more at a sit-down Chinese restaurant, and there are plenty in Irvine, the portion sizes and quality, taste, and presentation are overwhelmingly better.I decided to try this place because inflation has caused price to go up everywhere and was trying to save some money. Since this place is primarily takeout and their prices were just a little less, I was hoping to find quality Chinese food at a decent price.After receiving my food, I realized why their prices were a little lower than traditional sit-down Chinese restaurants nearby. The portion size is significantly smaller. So, the slightly lower price and lower quality is achieved by drastically reducing the portion size for all of their food.Their profit margins are huge based on the portion size, storefront size, rent, etc. when compared to a traditional sit-down restaurant with waiters/waitresses, tables, cleaning, dishware, etc. I know this because Ive been in the restaurant business.Im not trying to bash this place but, to me, its definitely not worth the money for what you get. Im just looking for a fair and reasonable amount of food for the price being charged. As I said the quality and taste were OK, not great, which is acceptable if the portion size matched the prices they charge.I wont be recommending this place to anyone not, will I ever go back.
Review №6
2023-11-03 23:09:07Been receiving food from them for years, totally missed them for the two months they were closed due to the fire so glad theyre open again, dont play with matches I missed you guys.
Review №7
2023-07-18 00:04:16The food was absolutely great, the prices were amazing and the staff was very friendly and they make you feel like you’re part of their family!
Review №8
2020-07-13 04:23:24Please please please wear your masks properly when handling plastic food utensils! Spicy items were not spicy and extra extra spicy item had no pepper at all. This is the 2nd time our orders have been incorrect. Will have to keep looking for our go-to Chinese restaurant in Tustin.
Review №9
2018-06-05 20:25:13Food was served hot with great taste. I wanted a Wor Won Tong Soup but it seemed to plain with not that many vegetables. Overall not a bad experience and pricing is reasonable.
Review №10
2019-01-23 23:49:48Pretty good. Been wanting to try this place for a few years and Im glad I did. Great portions and fair prices. I will return.