Gloria is literally the best employee, she’s kind, sweet, and helpful! The property is clean, and nicely located next to eatery’s and shopping. Best bang for your buck
I’m sorry to see some others had unpleasant experiences, I had a great stay. Room was clean and well kept, staff was very nice, and it is an excellent location. I do agree with another reviewer that the cafe (or whatever it’s called) inside was a bit pricey for the food and beverages they serve. But hey, that’s convenience right? I’ll stay here again 💯
I only stay at Courtyards when I travel for work. I do that because I prefer consistency when Im away from home. This one was not quite as well kept as the average courtyard, and it was a bit tired. The staff however was superior! They were so kind and friendly, and every time youd walk past they would give a happy cheerful greeting. I loved it! They are all full of smiles. This is a great Courtyard to stay at, hopefully theyve got it in their budget to do some upgrades and some repairs to an otherwise great place.
Hotel is a bit old. Its hard to find good restaurants nearby other than fast food.
I’ve had issues at this hotel in the past but last night I had ants in my room. They were everywhere from the bathroom to the vanity to the bed to the dresser. Zero empathy or apologies from the staff. Just clueless zombies working here. I told them about it and the only response was “ok”.
The hotel is good, normal for a Courtyard. Staff is very friendly and supportive. The Bistro is unfortunately crazy over priced, $22 for the equivalent of a McDonald’s breakfast sandwich and a single glass of wine was $18, more than then bottle of wine costs.I will continue to stay at Courtyard hotels but pass on their Bistros.
I had booked this room before I got to California it was easy to check in the hotel is beautiful, smells cleans, and very organized and nice. We had A/C issues for two days and the general manager was more than happy to put us in another room but we were happy with the room we were in and he was more than willing to change it out for us. The rooms were clean organized and updated. We got cleaning done to the rooms everyday and new towels which was amazing. My uncle also got a room for a few nights and they also loved it. They also had left behind a small bag of jewelry and when I checked out they had it waiting for us. They are very honest and respectful and great people I would definitely stay here again.
Its a nice little Courtyard! Its definitely been renovated in the past few years, even though it does look like an older Courtyard on the outside. The team here is top-notch, super friendly and accommodating. I also like that its close to a market (Sprouts) if you need anything, its within walking distance, along with quite a few quick food options! Rooms are nice and comfy.
Im a Platinum member and asked for a spacious King bed and usually get a high floor. This time, they gave me a first floor handicap accessible room with no body wash in the dispenser. When I checked in, they asked if I wanted a 4pm check out, I said yes. When I returned from lunch all of my personal belongings were missing from my room and the room was partially turned over. When I inquired what happened, they told me the person that checked me in didnt mark it as late check out but the funny part is my key card to access the room still worked after 1pm when she had said the system showed a 12pm check out. That in itself didnt make any sense. When I attempted to resolve the situation, I was told that there is no Manager on site and that there is nothing they can do. I could, however, come back at 11pm to talk to the Manager on the night shift and those were the only options until I called customer service. I still dont have this situation resolved as I had personal property in the room thats missing and have not heard back from anyone about it.I would stay away from this property until they get their staff properly trained and when they have management oversight on the weekends. I had to leave with the Managers information after an entire hour and I should have still been in the room for another 2 hours but due to a blunder by the staff, I was kicked out of the room and wasnt even offered another one to complete my stay at the booked time.Also, the customer service was horrible. All but the last lady that helped me get the information I needed to get out the door after dealing with this for over an hour while they were attempting to reach someone that could make a decision, to no avail.
My wife and I stayed here for 11 nights and must say the service was excellent; from reception to housekeeping, we were extremely satisfied with their warm hospitality. Hotel is also conveniently located near restaurants and shopping precinct.
I am staying here for a couple weeks on business. The staff has nothing but great from the check in to Anne in the restaurant. They are currently remodeling the downstairs which includes the lobby, gym and laundry so while thats a bummer, they are keeping the work areas very clean. The location is great and you are within walking distance to a ton of restaurants and even a couple of gyms that offer daily and weekly rates. I have already booked my next two week stay here, and I am a Diamond Hilton member, so you might just be stealing me away :)
On my visit here I felt the staff went the extra mile to make my familys stay very pleasant. It is also within a good range of most amenities. Id recommend it for a family vacation!
The room is nice. I stayed 3 nights without wifi and they did not tell me in advance while I really need it to work. I had to go to the hotel lobby next to it which is so inconvinient to do. Wont be my choice when I stay in that area.
Not sue what happen to the review I submitted. The hotel location is not bad.I did have a few issues during my stay.1, it looks like some hotel staff are lack of training. The girl who checked in doesn’t know Marriott policy and I think she was telling lies all the time. I checked other reviews and it looks like Emily lie to other customers too.2, I was out on the 4th floor and the floor smell like someone cooked fried rice, lolPer other review, they smell weeds so this might be a common issue here.
Location! Location! Location! It is conveniently located next to Dumbarton bridge and easy access to 880. The rooms are decent. The staff is friendly.I have spent many nights at this location and the biggest issue we have ran into was housekeeping. After putting in a request for our room to be cleaned, it took about 3 days for housekeeping to finally come and clean our room. This wasnt an isolated incident. This happened on multiple occasions.The rooms need maintenance. One time our heater was working but the AC was not. The other time we had to change rooms because the toilet wouldnt flush.The elevator also needs some kind of maintenance. Its scary! It shakes and rattles.
The front desk are absolutely lovely and helpful. They make up for the housekeeping. We are titanium members for Marriott so we get late check out. Which we need since we work nights and sleep during the day. Housekeeping often disturb our sleep and even worse they came into the room while we were showering to drop off toothpaste. I couldnt believe I seen it on the sink after the shower.May I make a suggestion you use tiny baggies and leave them on the door knob or in front of the door. This is really unacceptable and I have even began sleeping in my car since I have anxiety about someone coming to wake me up. I work 16 hour days and the hotel passes if you need a bed and shower for a few hours.
Another great Marriot experience with a business friendly restaurant and bar downstairs. Along side is a serve service lobby market and microwave with many appealing items for those late night cravings.Therefore, the rooms have refrigerators without microwave ovens. Rooms are spacious with high quality carpeting and comfortable bedding. The video display was large and the selection of channels more than enough to suit a business traveler. The parking was included and I liked finding an open spots when I arrived at 8 PM.Marriot is trusted brand, because it delivers reliable business class restful sleep at a reasonable price. Loyal customers can also enjoy significant promotional opportunities with membership programs.
The first room they put us in smelled horrible like someone dumped tons of powdered carpet cleaner everywhere. Infact the whole second floor smelled like this to the point that your eyes and sinuses start shutting down after a few minutes. The front desk was helpful and moved us to a new room. The rooms are the cheapest low grade rooms Ive ever seen in a Marriott w plastic fixtures and hospital type lights that come on at sink and bathroom. The beds were decent. AC controls are in the wall unit and tan either too cold or off. Would never stay here again.
Not to impressed with the way they offer breakfast. No microwave in the room, very inconvenient. Best Western Plus is just as good for probably less money
Marriott will never let you down. The manager and front desk member are so helpful to help me get everything I need. Plus, they offer me $40 coupon for breakfast. Room is also very clean.
My catalytic converter was stolen while I was parked in the hotel parking lot. Definitely not a safe area.Only one of the elevators worked, and it looked and felt sketchy. It made lots of noises going up and down, the roof panel swung, and parts of the display were broken off.Room itself was fine but basic. There was rust or something piling underneath the AC. The room faced a freeway so there was constant noise with the window open, but I mostly couldnt hear it when the window was closed.Lots of restaurants and a safeway in the area, that was very convenient, especially when I couldnt drive my car.
Friendly Service, however rooms seemed a little outdated compared to some other local hotels. Bistro on site has a couple of options for breakfast if you dont feel like walking to the strip mall next door. Oh and Air-conditioner needs fan on all the time to get cool.
Super clean rooms and public spaces. Great staff with daily housekeeping (new since COVID).Underwhelming bar selection, TV has no Input option nor Sleep Timer. AC couldnt get room below 74 and it was barely 80 outdoors. And the view from my 5th floor window was a homeless camp dump site.
Was a mediocre experience was properly greeted by front desk associate even though I was already checked in, and was strictly passing by the lobby,but the issue lies in their cleaning service towels and bed was not serviced when I got back from a hard day at work. Towels was essential I needed fresh towels, but was not avail due to lack of cleaning service. Most likely will book here due to location and convenience to plenty of restaurant and freeway access. Marriott please I highly suggest not to undermine cleaning service. I dont understand!.
Really disappointing in comparison to any hotel outside of the bay area. But very average and to be expected for a bay area hotel. The last time I came out, I was given a room that had every drawer out, and the fold out coach out. Which was replaced by a room where the AC was broken. I was too tired to ask for a replacement until the morning, where I switched to my third room in 2 days.Everything about this location goes downhill each year.In serious need of a renovation.
Good spacious rooms and nice bedding with nice tidy clean bathrooms and work desk and side chairs. The construction looks old and many of the building facilities needs maintenance as well as few things in the room. Air Conditioner in the rooms are too old style and makes too much noise and does not provide cooling in the room especially during the hot Cali summer. We requested room cleaning and no one showed up for 4days untill I had to personally head down to the front desk to talk to manager to send someone. Over all stay was quite and there are few places around to get daily stuff needed. Area is nearby to freeway and it gets noisy especially during night.
The stay Is ok. Front desk is good and bad. This girl called Emily will pretend to be nice but she loves to lie. The first night was in room 107 and doesnt have hair dryer. Emily said its too late and housekeeper is off so she cant give me one. Turns out the new front desk just gave us one immediately the second day. Then the AC is down and Emily changed room and said she gave us an upgrade. Turns out its even smaller than it was. I questioned, she said its the only room she has. Then i confirmed my booking and questioned again, she said she has another one now. She said its a suite and has microwave. Turns out its still the same class.I am not this type of person. But I have to call this out. Front desk Emily is terrible.
My stay here was for 10 days. The staff is really nice. The room was very clean and plenty of room to move around. I had a king bed as well as a love seat hide-a-bed. A very small mini refrigerator. The only problem I encountered was not getting a vacuum cleaner or a broom when I requested. And the second night I was there the security guard tried to accuse me of braking glass in the parking lot and wanted me to move my vehicle somewhere else. Other than that this is a very nice quite place next to plenty stores gas stations and the freeway.
I booked my daughters birthday at their event space a few weeks ago. My experience was so positive! Everyone from Monica in sales to Larissa, Issa and Angel! Everyone was so great and helpful. They were very transparent from the beginning! My guest and I were very impressed by our experience. Looking forward to future events!
Nothing special. Normal courtyard hotel. There were no fluffy pillows though. :(
The only thing is that they should have a security patrolling because somebody tried to break into my tools, they drill one of the locks 🔒 😤
Not a hotel guest but frequent the Bistro bar in the lobby. Friendly and attentive staff. Menu is a bit overpriced but relaxing place to chill.
Booked 2 rooms with 2 queen beds each. Checked in and went to our rooms. One of the rooms AC was not working. We were moved from room 423 to 636. Arriving at 636 after packing my entire familys belongings, we found the AC didnt work in there either.The front desk let us know several AC units were broken and on order.I then questioned in my mind, why not have a list of rooms NOT to put guests in?We were moved to 633 and the AC finally worked. Took us an hour from moving out of 423 to end up in 633.The next morning we received a wake up call we didnt request at 7am. We told them on the phone we didnt request a wake up call. We received another one at 745am.The other part of our family who didnt move rooms since check in has found their AC unit leaking now onto the carpet. This happened 2 days ago now We were told maintenance would be in to look at it. Went to check with the desk today since it hasnt been looked at, it never made the list. The room now smells like mildew.I would like to say this is the 6th time Ive stayed at Newark Marriott Courtyard/Residence Inn (which is right next door). I havent had this many issues until now, but weve had enough with no follow up from management even when requested that I dont think we will be back.
This Courtyard is fine as long as you need nothing but four walls and a bed.Cheap. Clean enough.No WiFi our whole stay. They don’t like picking up the front desk phone so you have to use your cell phone to get ahold of them.Saw on reviews no cameras in your parking lot are you guys crazy in this area???? We will not be staying here for this alone. If you know the area it’s clean but it’s Cali. & that’s ridiculous. Walking distance is a huge homeless encampment and the foot traffic of sketchy people isn’t great. So why wouldn’t you have cameras?But here is the kicker. Get inside one of their elevators and you feel like you might just die. NOT OK. The permit shows you APPLIED for one 2 years ago???!!!Sad this hotel could’ve been great with some tweaks but after reading reviews they just don’t care.
Ask for a room away from 84 to avoid the view of the homeless encampment. Other than that a nice safe feeling property. Typical friendly well trained Marriott staff.
The perfect place to stay! Great restaurants nearby, famous tech headquarters nearby as well. Service was excellent, pool was also great.
Rooms are better than many other hotels Ive stayed in. Beds are incredibly comfortable. All rooms also have a terrific relaxation chair, comfortable desk and chair, and mini fridge. The bathroom is comfortable and large. The hotel is easy to get to. Lobby, bar, and dining areas are spacious and comfortable. Staff is very courteous and helpful.
We stayed here for 5 nights. The first room that we stayed in had bed bugs. Thanks God we figured that out and asked for a new room. They gave us a new room. All front desk employees were nice except for a lady (young, dyed hair, Asian American), who was very mean. Every time we asked her a question, she acted like she was doing a big favor to us.
Literally got ROBBED in my room and nobody cared.I was checked in in this hotel due to overbooked room in Resident Inn for 3 days.CHECKIN: I was checked in by Memo Rodriguez with a promise that if the overbooked type of room is available, he would call to move me there.- No call over the entire next day.DAY1. I returned to the hotel at night late just to realise ALL MY PERSONAL STUFF WAS GONE, the room was clean.They cleaned the room by mistake, I guess.- First, they said there was no personal items in the room. Really?When I said that I have to report a robbery to the police they started calling managers.- I spent ~1hrs with the staff there to be finally told that Lost&Found was locked until the next day 7am.- I was advised to stay in my dirty clothes overnight. You probably think it is a jock, I thought so too. :-( I was not offered even toothbrush&toothpaste.DAY2: Next morning the staff returned my bag of non existing items but all new and clean clothes were GONE, even pajamas, unbelievable.- I contacted another manager Gerardo Saldivar and I was promised to get my clothes back or compensation during a day.- Guess what, no call, nothing. I returned back at night to realise, nothing had been done. They gave me toothpaste and few snacks + water.- I was advised to stay in the hotel in dirty clothes again. They did not even call me to inform that they would not return my clothes in order to buy new clothes.DAY3: I was promised to see the General Manager Issa Arsala but the manager did not come. 3 days 2 hotels had had no General Manager or the manager did not care about the case, it is most likely.- I reported to the police. The hotel has to be run by the police, the police arrived promptly and filed the report in minutes.- I talked to Gerardo again to get another portion of promises and an email in order to contact GM.Conclusion: I see nobody managed to reach GM and they contacted GM over email, me too.Hotline Support is another Story: 1hr to get anybody and the first guy just dropped the call but the second associate made an official complaint.
Great price, friendly and thoughtful staff. Our elite status was recognized and got upgraded to a suite. Room was clean and super spacious. My daughter got to spin the wheel of fortune for extra points to be credited to our account. Nik the front desk manager was very considerate and client-oriented. Close to highway and many restaurants. Will recommend and return.
The overall facilities were very clean and comfortable! Our favoypart was the water filter and softening system that the hotel had in the shower! We could have spent hours under the shower!The staff was great! They were I credibly attentive and friendly! Would definitely recommend the hotel to anyone staying in the San Jose or San Francisco surrounding areas!
I stayed here for work and I found it to be satisfactory. While dated, my room was clean and the bed was comfortable. What I like most was that it was within walking distance to a few restaurants, Starbucks, CVS and convenience stores.
I decided to stay close to the job, instead of driving one hour and a minute to work and one hour and thirty minutes home every day . GOOGLE BROUGHT UP COURT YARD MARRIOTT, so 3 nights cost me 324.00 my room wasnt cleaned the first night so I ask the gentlemen at the desk Johnathan ( night attendant) could I have my room cleaned the next day and he gave me a very negative attitude but he said ok but when I returned on my 3rd night after work the room was like I left it I had to take my dirty towels to the front desk and hand them to Jonathan which gave me a look like I shouldnt be in a hotel. like this again I paid 324.00 and couldnt get my room cleaned maybe I would have been treated better at Motel 6 😥
Stayed here for proximity to clients office. No restaurants or bars nearby. Had to drive 20 minutes to get dinner.Shower had a standing puddle of something. Carpet was wet around window and heater/ac unit. No temperature control had to give it my best guess on the hot/cold settings. The best part was the gunfire at 230 the morning I was heading out of town. Won’t stay here again. I hardly ever give reviews and hardly ever complain about hotels. But.... do yourself a favor and stay in a different area.
You have good facilities, but there are some details. The shower water is hot and cold and it is difficult to adjust the temperature to the correct position. I know this is a problem with the shower faucet. Moreover, when you fall asleep, there will always be a rustling sound in the room. Im not sure where the noise comes from. Maybe its the sewer pipe. But it makes it difficult for me to fall asleep. Everything is fine, thank you for your service
Had a wonderful time we Had! Very clean, wonderful rooms. We had a comfy king size bed, nice oversize chair/small sofa, flat screen tv. Customer service is great. Staff super friendly. We go to an assembly in Fremont 2x a year, never been to Newark, its a beautiful area with a big variety of food options!! We will be going here from now on. More than the 2x a year we normally go. Just to get away & relax. We came home so relaxed. Highly recommend!
The room had a good size but all the interiors and appliances needed a renovation. The air conditioning unit was very loud, barely working and dripping water on the carpet. The TV was very old and cable was only working on some channels. The hotel itself doesnt have a proper bar and there is no breakfast area or restaurant. For breakfast you have to go over to the sister hotel next door. The commute over the bridge to Menlo Park is quiet long.
I liked the hotel rooms a lot. The beds were large and clean. The rooms looked really good. The bathrooms were large and had all the amenities that i wanted. The service was superb from the front desk. Overall i had a great time staying here
Everything is good (good staff service and clean room) except there is no laundry on-site. Have to go to residence inn next door.
Had stayed overnight, loved the lobby and its setting, very beautiful to stay at. Beds and pillows were fresh and fluffy, as well as having a soft distinct scent that made our stay pleasant. Its location was very convenient off the free way and being surrounded by numerous eateries and grocery stores.
Room was clean enough. One bed was tipping over when you sat on one side. We found that it was not seated properly on the frame and after some effort to lift it up we were able to fix it. Used a debit card and they put a $200 hold that can last up to 5 days. Should have used a credit card I guess. Signs all over the parking lot about the management is not responsible for the theft, etc. Makes me worry about the car. Hotel is nice otherwise.
Didnt spend much time in the public areas, but they seemed nicely upscale and well maintained. The conference room was standard fare, though disappointingly there wasnt much in the way of snacks or amenities. I assume that it was because our company was too cheap. They did at least provide water, and the restrooms were easy to find and clean.
The front desk is nice, but the hotel bar is terrible, and there is no restaurant or happy hour. This location does not have a shuttle. It is a $50 or more Lyft/Uber ride to and from the airport.The beds are reasonably comfortable, the pillows limp and I needed 4 just to get any elevation on my neck. The blankets are thin but the AC in the room works. I was surprised by the motion sensor lights in the bathroom and sink area, and if I were traveling with kids or a spouse, would find these to be very inconvenient.
Staff are friendly and mist courteous. The rooms are very nice and spacious. Always emaculate. My only complaint is the breakfast. It is not complimentry nor buffet style. All food is make to order and they very, very slow. Once there us a line if 3-4 people, forget it, youll be there an hour or more. When Im traveling, I need breakfast to be in and out, no waiting.
This was the worst stay at a hotel I have ever experienced in my life. The hotel manager Muhammad was poor and unprofessional. I was on vacation visiting family and my car was broken in to on the property. After going through a bunch of procedures the manager did nothing to help me and my significant other. It was my first time in California and my first time at this hotel and I did not feel safe nor respected.
I paid only around $100 but this hotel seems worth much more than that.Love to Highly recommend to ppl .Great size clean room with comfy bed and pillows. Liked blankets too !i was amazed with Paul Mitchell products .These are all awesome.Enough of parking space. And many stores and restaurants around hotel.Recommend to stop by 85c bakery if u like breads and pastries.
The room was clean, well appointed, and comfortable. The staff is friendly, knowledgeable, and very efficient. The property is conveniently located for both Peninsula and East Bay needs. Walking distance to shopping, restaurants, and other convenient services. We will make this a go-to spot for our needs in this area.
Great location, easy access to the major highways. Was impressed with all the connectivity options. Although I was not on business, would be perfect for business travel as well. Gym was stocked with water and towels. Welcome bag was a nice touch.
Very nice room. Clean, big, lots of closet and dresser space. Desk and nice chair for working. Very comfortable, bed !!! Air conditioned and great WiFi. Pool and fitness center, if you want them. Nice people and staff. Cant beat the price for all you get !!!
This hotel only gets a 1 start because theres nothing lower to give it. I booked this room while weary and unable to safely drive any further while I had my family in the car. Im a Marriott Silver status member and chose this hotel because the reviews led me to believe it was a great establishment that represented the standard that I had been used to while visiting many of the other various hotels in the Marriott network - I was extremely wrong. I booked their PURE wellness guest room with the king bed on the high floor. My family and I wearily made our way into the lobby ready to check in and call it a night. The front desk attendant did not even have the slightest bit of hospitality. He did not greet us, make eye contact nor make the slightest acknowledgement of our presence. This was fine. I brushed it off and we were so tired we could barely stand at this point. With a courteous smile, I greeted him, stated my name with my ID and card in hand. Still no eye contact from the attendant. Without any empathy he stated Yeah, the room you booked isnt available. Its dirty. Puzzled and in disbelief that the room that was listed as available when I booked it not even and hour earlier was now unavailable. I asked him, ......so what does that mean It means we didnt clean it. I mean you can cancel your reservation he snared back. It was late in the night and I didnt have the energy to try to locate another hotel so I asked if there were anymore rooms available. He found a room that wasnt anything near what I originally requested but I had a bed and thats all I needed. But if check out is at 12pm and check in 3/4 why was that particular room dirty for 12+ hours. Is that normal practice at this hotel? To have a room filthy for HOURS? I wondered to myself as he programmed our key cards. This entire ordeal was nothing close to what I was accustomed to in my many stays with hotels in the Marriott network. Such callousness, lack of hospitality, disregard for guests and questionable cleanliness has my faith diminished.
Very clean spacious hotel. Our room was modern and properly accommodated my disabled traveling companion. The hotel room had well functioning adjustable shower heads and easily usable seating with a complete roll in shower. The room also had two comfortable beds with space to accommodate wheelchair access to transfer to the bed. Pay attention here Marriott this facility got it done properly. Marriott facilities need mire similar rooms on every floor even Concierge levels. Yes some disabled persons are also Platinum Elite Members and entitled to upgrades the same as able bodied Platinum Elite Members.
I travel a lot and stay in a lot of hotels. I always use the Marriott chain and so far, this was my worst stay yet. It wasn’t the worst stay because of the huge toenail in front of the toilet, or “body hair” I found on the toilet seat upon check in...it was because after was bit by a flea while getting ready the next morning I still haven’t received a phone call or email from the manager after 3 times leaving my phone number and even my email. Left my contact info one time upon check out, and twice calling them since I checked out over a week ago, and still nothing. The manager contacting me would just be a courtesy since I was really needing to have the manager help discuss a change in my bill but at this point, I just went ahead and paid the difference. Looking back on it, I should’ve just slept in the car for the night, would’ve been a lot cheaper and I wouldn’t have been bitten by a flea...just saying. FYI, I won’t ever be staying there again, and I’m highly recommending to my coworkers to never stay there either since we all travel to the area often.PS., not that you would contact me anyways, but if you happen to find the time to, please don’t! Thanks but no thanks.
Great hotel. Rooms are decent compared to the other hotels in the area. The staff is great everyone is helpful and willing to assists. There is a bar in the lobby with plenty of food options within walking distance. This will be my choice play to stay when I am here again.
I was extremely pleased with our room. Housekeeping was fast and efficient cleaning. The bistro had good food though not fresh made in some cases. The only thing to be improved upon, why no trash cans in lobby, eating area or outside.
The lobby area is nice and spacious; the rooms, well-appointed. My only issue, as weird as this sounds, is that this is the only Marriott property that didnt thank me for being a Silver Elite Member when I checked in. You get used to that kind of greeting when you stay at enough Marriott properties. Not saying it shows an unfortunate lack of attention to detail.
There was a blood spot on the inside sheet the size of a quarter. I asked the housekeeper in the hallway to change it. There were also pubic hairs on the bathroom floor when we first entered. We should have just asked to change rooms. Besides cleanliness issues the room was a decent size and the staff was friendly.
Had king double room suite. Nice and spacious. A bit stuffy but they actually let you open the windows about 5 inches which was great. Aired out quick. Check in was fast. We got in late and housekeeping had gone so I had to go down to get extra linens because there was only one person at the front desk but par for course and certainly wasnt hard to do. Have stayed here before and would stay again.
Overall experience was good. Everything was kept clean.The staff was pleasant. Parking wasnt too bad. The only thing I didnt like was my room had a fridge but no microwave.
Big rooms with better than others mattress. I am 230lbs with bad back. Had no issues sleeping in. Clean and service is great. However, the bistro needs a bit of work on their menu and taste... overpriced for not so great breakfast.
The place is nice and clean, and the beds are very comfortable, but thats about the only good thing about this hotel.The front desk was less then what you expect at a Marriott! Forr the price a night, youd expect complimentary breakfast, but not the case! If you order from the Bistro, they cant bring it to your room! Just not what someone expects, while staying at a Marriott
Poor service from the front desk staff to the manager. Many things went wrong here and suffice to say as a Marriott Platinum member, I wont be back. This was the worst hotel experience I have had in some time. Lots of staff members standing around but no one takes care of you. Houskeeping didnt service my room in 2 days and the TV/remotes equipment is substandard and most likely purchased from the Dollar store.
Maybe the most comfortable bed Ive ever slept in, the staff are very polite and respectful, and the pool was heated although it needed to have someone clean out some leafs it was still very nice especially with the jetted hot-tub. I was able to get a great deal from an online third party site that was half the normal price. My only complaint was that the advertised free breakfast was not free and more on the expensive side but also could hardly be considered a snack. To make it worse when we checked in the woman helping us took the time to tell us that we had to be down by 9:00 AM so we wouldnt miss breakfast. So we ended up waking up a little earlier than we wanted on a Saturday. My suggestion is to walk next door to Thier sister hotel, Residence Inn Marriott, they have a great Free breakfast with waffles, French toast, eggs, sausage, and lots of other items to choose from.
Great cafe. The kids who work there bring their A game.The location is near a highway and walking distance to shops, restaurants, grocery stores and Sprouts.Hotel is modern and has a pool.No free breakfast though like Residence inn next door.Cheaper on the weekend to stay here than week days.
We were overnight guests and requested a room on a higher floor which was granted. The staff is always friendly and accomodating. Although there were several guests staying that night we found sufficient parking im the back near a convenient entrance by the pool. Once in the room we hooked up the roku, unpacked our bags and felt right at home. Overall it was a very pleasant stay!
My parents have stayed at this location for years now, to visit my sister and I that live in the Bay Area. They have always preferred to stay there until this week. It would have been the first time I was able to see my parents since Feb 2020, but unfortunately my father fell ill. While this is of course not Marriotts fault, the Newark Marriott system made it impossible for my mother to get a human on the phone, and when she did, they told her too bad, no refund possible. They were rude, short, and dismissive to her, told her they dont handle reservations and told her to contact someone else. Perhaps this is just policy, that no refunds are available, but based on the amount of time they have spent there - the way it was handled - no one at the Newark Marriott would answer the phone the first several times she called. By the time she reached someone, they were abrupt and told her they didnt manage the reservations. Thats handled by a third party, with zero customer service. This could have been handled in a more kindly fashion. I hope your new booking procedures are cost effective, because they definitely make zero impact on your customer satisfaction.
Pretty ghetto, lots of room parties and characters in the parking lot. Rooms are fairly worn. Asking for a refund tomorrow at checkout.
The rooms are pretty spacious! They also have a Keurig machine in each room. I loved how the lights in the bathroom can be set to automatic so as soon as you walk by, they will turn on! Overall, a nice hotel.
Very friendly front desk people, rooms are clean and tidy. Comfortable bed and couch in the room, pool is heated and has a hot tub. Food at the bistro is good, little overpriced but thats what you get for convenience!
Fantastic stay. The staff was courteous and kind. Particularly, one of the late night staff, I feel bad I didnt get her name but she was so helpful and understanding. I cannot thank her enough. The five stars are all for her and how wonderful she was to us.
Pool and hot tub heater was not working and the pool area had broken up cement and gravel all over the place. Could have at least blown it off with a leaf blower each morning. I dont mind a cold pool but this was ridiculously cold and the hot tub was also cold unfortunately.
Do not stay in this place. There are people using weed at side door. The hall smells like weed. During the night, homeless and young people gather in the back parking lot and make a lot of sound. The front wont do anything to this.
Conveniently located to highways, clean recently remodeled property. Shower heads are not high enough from the floor, which is a problem I have with a lot of older construction hotels. Not the worst Ive had in that regard though. Overall nicer than the original style courtyards.
Hotel was pretty nice. Front desk staff were very accommodating. 6th floor room with two queens was in good repair. Main negative was that the wireless internet service was inconsistent. Never lost connection to the actual network, but rarely achieved less that 50% packet loss.Location is convenient to Mountain View on a map, but horrible Silicon Valley traffic made it seem like a long way away. I would stay there again, but would look for something closer if I were working in Mountain View.
Staff was rude and condescending. My entire extended family (several rooms) moved next door to the Residence Inn. Marianna (☆☆☆☆☆) is connected to both places and she was very helpful making the moving arrangements. Original manager was anything but helpful...it was like we were bothering him whenever we had a question.
If it wasnt for the room they didnt have for me, the extra $90 preauthorization charge on top of a $200 preauthorization charge already, the loud family party in the room next to me, or the fact that they didnt stop the party, this place would have been pretty nice.Even when I told the manager about the party that was going on past 5am, he just looked at me said OK. No apology or anything. Didnt even really address the matter at all.The Marriott company has plenty of other places to stay, Id try another spot if I were you.
Beautiful hotel. The lobby is gorgeous, as well as the room. The bistro had great food, but the service was lacking. The front desk covered for this slight, and the workers at the front desk were very kind and helpful.
Great staff, excellent room. However, its obvious some previous occupant was a smoker, and while its not their fault, the cleaning supplies they use (mixed with stale cigarette smoke) is not a pleasant combination.
Friendly staff. Welcome snacks and water.Spacious room with charging station. Nice furnishings, carpet a little dated.Hotel has a breakfast stand, and small bar. Big lounge area in lobby.Adjacent strip mall has lots of eating options.
The elevators were sketchy, parking in the evening was annoying, there’s a village of homeless people behind the back lot fence, and there were bugs all over the bathroom. First and last time at this location.
I work for a major manufacturer nearby so I stay in these hotels for the week, go home on the weekends and I ACCIDENTALLY booked the Newark location for a week. I usually stay at the Marriott Courtyard Fremont and I really wish I hadnt made that mistake. While I appreciated the location of the local shopping center... My overall experience with this particular Marriott hotel, was NOT a good one. Upon checking-in i was given an attitude and told there would be a charge of $200 for incidentals. I explained that at the previous Courtyard (Fremont) the incidentals were only $100 but I had no issue transferring money, since chase was across the parking lot. Upon arriving back at the hotel, she checked me in and NEVER ONCE MENTIONED THAT THEY CHANGED MY ROOM TYPE!!! I booked two queens and was given one King. My sister was supposed to come but decided not to. We specifically choose Marriott for the bed bc of my sisters MS and all the front desk clerk could say was well all our other rooms were taken and we have a sofa bed in the room. Although I booked my room a week in advance and made special requests in regards to the room setup, NONE OF MY SPECIAL REQUESTS WERE FULFILLED! My sister was livid and didnt come until the next day, when they switched our rooms. Having to move all my stuff from one room to the other was a task in itself, since we were staying for the week, and there was no offer of help. No reimbursement for the inconvenience or credits offered.Furthermore, the tub stopper didnt work so it was showers all week. The tub stopper and other fixtures had rust on them. The drawers hadnt been cleaned out in a while and where filthy so I just left my stuff in my bag for the week. The Courtyard in Fremont AT LEAST had meals to go (tv dinners, frozen burritos, sandwiches, soups/noodles, etc) in the lobby market. At this location I had to either order doordash or walk across the way to the shopping center for food. A major inconvenience when its raining outside.Last but not least, I was refused a print out of my incidentals. I explained that I could always see when they placed a hold on my account but never saw the release. I was told that bc I booked through a third party they could NOT print out my incidentals. AS A FORMER MARRIOTT NIGHT AUDITOR, I know this is NOT TRUE! I worked at Residence Inn in Vacaville as well as the Marriott Convention Center in Downtown Oakland. Regardless of who you book through when a hotel takes your card for incidentals, your charges are recorded in a FOLIO. I SHOULD HAVE BEEN PROVIDED PROOF OF MY CHARGES AND WHAT WOULD FALL BACK IN MY ACCOUNT! OH... and I still havent seen my funds released from the incidentals hold. Smh!The blonde Asian lady was extremely rude and dismissive when she told me she couldnt provide a print out of my incidentals and the money would be released in a few days, depending on my bank so I didnt need to worry.As a Marriott Bonvoy rewards member, former employee AND stock holder, IM EXTREMELY DISAPPOINTED IN MY EXPERIENCE WITH THIS BRAND LOCATION! If I were you I would try the Marriott Courtyard FREMONT, not Newark! Fremont Courtyard is super nice with customer service, their market stays stocked and whenever I had an issue they resolved it immediately and went above and beyond to ensure the rest of my stay was seamless.
Would give a negative 5 stars if I could.My car was broken into and had all the contents stolen. NO CAMERAS ON THE BUILDING.Management completely disregarded the situation and called the cops on me and my girlfriend for wanting a refund for our stay, and compensation for our stolen items. Over $1000 worth of stuff, and clothes were taken. Muhammed ifroze was the head of security and handled the situation poorly and unprofessional. He pretended to care and was rude about the situation even though I never raised my voice or said anything threatening to him. After emailing him a list of my stolen things and how much it would cost, he sent me an email stating the property is not liable for the act and will not be compensating me. DO NOT STAY ATVTHIS HOTEL. Your car is not safe. They dont even have to break your window to get in. My car had no scratches but my back door was henged open. IM VERY DISAPPOINTED AND DISSATISFIED WITH THIS EXPERIENCE HERE. I later went to a cheap motel that had cameras and security in OAKLAND. I WANT COMPENSATION FOR MY THINGS. DO NOT STAY HERE!
Clean, quiet, and well located outside of San Jose. Fiance and I came into town for a concert and stayed here for a couple of nights. Disappointed that the kitchen was down on Saturday morning 9.8.18 and seemed to be down on Sunday 9.9.18. They also ran out of coffee for the machines in the room... bizarre.
Was there for an overnight trip. Didnt have much trouble at the hotel and its placed in a convinent location accessible to several stores around for any items you needed to grab. Stay was calm with no disturbance. No special or extra service to credit with 5 stars,but it was overall fine.
Although their bistro / bar doesn’t offer much on the menu, the bartender is still very kind and seems to do as much as she can with what they’ve made available to her.
Courtyard Newark Silicon Valley was a very nice and clean hotel. Getting there was pretty easy but the if you dont pay attention you could miss the first turn into get to the property. The receptionists were nice and helpful at all times. The hotel lobby and room had a modern feel. Only thing I have to say was the cable television most of the channels were statically or fuzzy. Good thing I wasnt really using the hotel to watch TV. Overall for the price, it was worth it.
Stayed here a year ago for our wedding and had a great experience with Manny at the front desk who thankfully is still there. Unfortunately, we couldnt give it 5 stars as we did last year. This recent stay was for our 1 year anniversary. This hotel is conveniently located across from our venue for a second time around, Ardenwood Historic Farms. We received an email from Courtyard Marriott asking if wed like early check in. They confirmed check in for 11am which we were excited about, as that timing worked perfectly for our scheduled day. We arrived to check in about 11:30am only to be turned away because early check in is not guaranteed. So, is there an estimated time we could check in? Just regular check in at 3pm. Super bummed as this threw a wrench in our planned afternoon.
This Courtyard location is just 5 minutes away from my relatives house when I am in town. The rooms are updated and hospitality is tidy. There is a Keurig and mini refrigerator in the rooms. I have not eaten downstairs but glad the option is there along with a gym and laundry. I especially like the ease of access to multiple shopping plazas for everyday need. Sprouts grocery, Ranch 99, bakery, Chase Bank, spa, and Ross to name a few.
The staff and facilities are up to par, while the accommodations were quiet and relaxing after a long day of meetings. I was even surprised at my room was so quiet considering it was right behind the elevators. I never heard a sound.
The hotel was clean and nice. Great response from the front desk when I needed toiletries..The beds were not comfortable and the room was too small for 4 people and there was an odd smell to the room
The biggest cons is the relatively cheaper price than the hotels in southern parts in bay area. There are restaurants and Safeway in the next block. It has Starbucks in the hotel but actually its just a small shabby coffee bar with very few kinds of menu and Im not sure how this cafe can get a license for Starbucks. Theres a small bar serving some cheaps and burger. Room condition was good and clean.
Terrible experience, was charged $300 in damages. The damages where for a couch that was apparently ruined. This is odd because during my two night stay I did not touch the couch other than setting some clothing on it. The room was in good condition when I left it. Several days later I noticed a $300 dollar charge on my account. I thought this must have been a mistake and began my quest to get it rectified. It took several hours of calling to get an answer for what the charges where for and several more hours to talk to the General Manager. Once I spoke to the GM, his response was disheartening. He said that the evidence was there and the manager on duty spoke to me in person about what happened. When I told him that I never spoke to anybody about this in person, he blew it off (even though its fairly obvious that there was a mistake). Very disappointing...The customer service from the management was appalling. I did not feel like customer but rather a number on a spreadsheet. I was understand this behavior at the DMV, but not from a business especially a hotel. Other than that, how was the hotel? It was cheap and average. The bed was fine and the cable was unwatchable due to a bad connection. So that being said if youre interested in a cheap average hotel with horrible management, look no further.
Decent place. Our reservations were mangled when we got there, one of our rooms wasnt cleaned nor restocked. Two phone calls to the front desk requesting coffee resulted in 3 decaf kcups...
Great hotel! Facilities are always clean and well kept and the staff is incredibly nice and helpful. Breakfast or a happy hour would be nice but overall its a great place.
This hotel has a serious bed bug problem. Over the course of one year and many repeat visits, I’ve found bed bugs on my sheets at least 4-5 times. Worst of all, I was never offered any Bonvoy points, refunds, or partial credit back despite showing photos and videos of the bugs, and the repeat findings tell me that the hotel is doing NOTHING about it. Absolutely unacceptable.
The room was clean & comfortable. The staff was friendly and accommodating, answering my questions about the area. The bar was small but friendly & made decent food & drinks. Convenient location.
If you like bad customer service and to be overcharged then this is the place for you! If I could give this zero stars I would, I literally had the worst experience here last night and this morning. I called the front desk at 8pm Friday night and asked if they can have someone bring me a firm pillow because I couldn’t sleep with the really soft pillow and before I even booked the room I asked them to make sure they do that and they didn’t. When I called the lady told me oh I’m sorry the housekeeping left for the night so I asked if there was anyway they can get it and I can just come downstairs and retrieve it myself and the lady said no I’m sorry I don’t have a key and can’t open the office so I said ok that’s fine and she said I can make a note so they can bring it to you tomorrow and I was fine with that. So the next morning I called and asked the lady if she can have that pillow ready and also if they can bring up some of the coffee that’s already in the room with the makeup remover and the lady said no we don’t have any make up remover here and I told her that in the room they had the make up remover placed with the shampoos so then she was like oh I’m sorry I didn’t know, then she said I’ll let them know to bring you all that to your room.. I literally waited a hour and a half and called her back and asked where the stuff was and if they are gonna bring it up and she said sorry the guy went to lunch and she’ll call him again. Then finally after another hour of waiting the guy came up and when I opened the door I noticed that the guy was there last night when I requested it to begin with and to make it worse they didn’t bring me any of the things I requested! He brought me a hand sanitizer wipe and paper cups and didn’t even get me the pillow at all. At that point I got really frustrated and called and asked to speak to a manager and she told me oh the manager is not in and probably won’t be in until night time. They also over charged me for everything and also charged me for things I didn’t buy. I canceled my reservation for the next night because it was so ridiculous, I WILL NEVER COME BACK AND ALSO WILL NEVER RECOMMEND THIS PLACE TO ANYONE!!! If you want good customer service and a good nights sleep and not to be over charged do not come here! Go to aloft and save yourself the headache. I called SPG and made sure to let them know the experience I had and to cross this hotel off my recommended, as a elite spg member and a Marriott reward member I was horrified at this experience and literally put off from ever going to another Marriott again.
Not the best of Marriott properties, but it is merely adequate. Perhaps my biggest gripe was that my room did not have a thermostat on the wall like most Marriott properties nowadays, but it just had an air conditioner that is either on or off. First world problems right?
I stayed at this Hotel numerous times before with out any problems knowing that there is no smoking int the room. They found a piece of tobacco article or paper and they are trying to charge me $250.00 for smoking in the room. Knowingly that they have a designated area for smoking . The room did not smell like somke and it was in top condition when I arrived and when I left. I fell like the reason that they are trying to charge me for this is that the Hotel is under renovation and they trying to make customer pay for the lack rooms not being sold during renovation. I would not recommend staying during renovation if they are trying to compensate and charge people extra fines to make up the cost of the renovaction.
The people are nice and the room was reasonably clean. There is almost no place by the tiny sink area to put toiletries and the bathroom grout is old and dirty. The room is lovely quiet. om is quiet
A decent hotel for the price. I appreciate the clean rooms. I needed extra towels so I called Housekeeping. No answer. I called the front desk. They said they would send some up in a jiffy. Never did get those towels.
Good location, fine staff, however their WiFi was unstable. Additionally, when I want to add an additional day they charged my account without informing me that their rate has changed drastically. Their rate went from $160ish to $460. Which is way over the price they listed on their website. One of my friend who checked in with me was told their room was $200ish; however they found two transactions with $500 on the same day for the same thing. Personally, I will not risk my vacation time for this kind of mess again.
This is one of the better Courtyard properties. The interior is really nice, with a good bar service. The rooms are clean and quiet. The location isnt bad either. This is a good place to stay for business or travel.
I must start by saying I was completely happy with all services at the Facility!When we first arrived a young lady named Peka made this a great evening . She greeted with a huge smile and positive attitude. My initial plans were to stay here and eat out with friends for the evening . However Peka did such a wonderful job my friends and I decided to stay in and eat at the restaurant and bar. 5 star service we received. The food was very good to my surprise and all faces were friendly.Even on the way out Peka was still working and greeted us with friendly conversation.Thanks to the staff and Peka we will be back!
We were given room #315 and, it had issues with the hot water in the shower not getting hot. We had called up a technician twice to come and look at it. One tech told us that the boiler was not working properly. It was suppose to have been taken cared of but, the next morning, it was still the same problem! There was no fridge and microwave in the room. It was just an UNPLEASANT STAY. Very disappointed.
As a longtime member of Marriott reward program and a frequent customer of Marriotts associates such as Courtyard, Residence Inn, and other facilities for so many decades, this is the first time that I am sorry to say no to this Courtyard Marriott at Courtyard by Marriott Newark Silicon Valley, Newark 34905 Newark Blvd, Newark, CA, 94560, because their staff have betrayed all ethnic standards a common hotel should have honored.I checked in about 6:30 PM 07/12/2018, the woman who checked me in, a name of Mannar, is the most unfriendly and rude being I encountered in all my traveling experience, and overall, asides from the usual goodness of any Marriott facilities, if there is a minus 50-star we can use for rating I will use it, but since one star is the lowest listed I have no choice but gave it a one-star.I stayed for two nights in the premise from 7/12 - 7/13. After breakfast (10:30 am) on 7/13 I told the front desk that they can clean and service my room then I went out for other activities. To be fair, even in the case that I didnt tell them, they should still send someone to clean the room after I left for the day (I didnt leave any no-service or private sign by the door).After I got back to my room in the afternoon after 4 PM and needed to work on some planned project with my laptop but just found that my room was not serviced at all and I called the front desk (again, Mannar) whether they could switch me to another room so that I can do some works, but she and the front desk supervisor, Manny, adamantly refused and said for that I have to pay for another room’s fee. This is ridiculous and is against any basic logics because after they clean my room, they can rent it out to another party and the hotel will not be subjected to any lost. This is a common practice that any hotel would do.Since this was my first experience in my many decades of traveling, I sensed that there is a bigotry involved because both Manny and Mannar belong to a certain ethnic group and they were exercising a differential treatment toward another ethnic group in that I belong to; they kept protesting that the not-serviced room was not their fault. They not only were short of any courtesy of apology and any willingness to help but they also were talking in such a very rude attitude and with an I don’t give a dXXX” manner; the woman Mannar even hung up the phone, an act that I also never observed before.I think that the manager of this unit of Courtyard Marriott should be retrained and both Mannar and Manny should be properly disciplined. They are totally not knowing that their jobs are to serve the customers who need helps and who have paid a good price for the stay and should not be treated like homeless. In doing what Manny and Mannar have done, they are not only irresponsible and lack of the basic capabilities for working in the hotel industry, they are also doing a great dis-service to Marriott as a whole.I absolutely do not recommend using this particular Courtyard Marriott at this premise to any traveler unless they improve.
Very bad experience. Thats all you have. You can go if you dont like, per check in lady. We booked it long ago and paid extra for two Queens, while checking in they were pretty rude, saying that they had no two-Queen. Whats even worse is that in the mid-night 1:00PM they said if you dont like you can go. Excuse me? With children and many luggage, in such a mid night? I felt so fooled as a loyal Marriott customer.
This place is comfortable and clean! I love the beds here it’s like memory foam. Rooms are spacious. I will be staying here again when I’m in town!
Stay was great. But make sure you dont forget anything in your room because housekeeping will LIE and say it wasnt there. 3 days getting the run around and supervisor Manare was useless.
The bistro staff is good. Carla, Brenna and Ivan are excellent. They made our bagels hot and attended to us even though the time for breakfast was finished.
I left a pair of shoes in the room upon checkout. I acknowledge that was my fault. But when I called the hotel 2 days later, they said housekeeping did not find anything left in my room. There is no way I am mistaken, the shoes were not in my bag when I got home- I made no stops, my bag was never unattended.Someone, my guess is either the housekeeper or someone with access to lost and found is a thief at this hotel. The person I spoke with on the phone listened to my complaint patiently, but said nothing after I finished other than good-bye. Ill never stay here again. Id be stupid to trust they will do the right thing when a paying customer makes a mistake and leaves something behind.
Hotel and staff were nice. Really nice pool - waters not too cold, not too warm even though its outside. Great location, next to a lot of decent restaurants/a grocery store.
Front desk has the worst attitude problem ever. Look like they hire all the highschoolers in the area, no matter the talk to them face-to-face or you call them. They cut you off before you finish your sentence, and they don’t know nothing about the hotel. If you want a horrible experience ever when you talk to the front desk, please come to this hotel.
The location was good and the room was clean. Amenities were also good with the fitness center and pool. I thought the breakfast/dinner options were very limited however which is why I dont give 5 stars.
Another night - another Courtyard. In Newark, CA. And although labeled as being in Silicon Valley, not really close to the core areas of San Jose, Santa Clara, Sunnyvale, etc. At least 20 minutes away via 680 WITHOUT traffic; of course much longer with traffic.And with what is appreciated - nice room, clean and comfortable, consistent with what I expect. Updated Marketplace cafe in lobby, a bit pricey but did force me to leave the hotel to find a better breakfast (which I did - 85C Bakery across the street). Good fitness center and outdoor pool. Friendly staff, very helpful, competent and courteous.The benefit here is the location - at the base of the Dumbarton bridge right off 84. Easy to get back across the bay to Palo Alto-Stanford area as well as up and down 680 on the east side of the bay. Also close to Coyote Hills Park and the Don Edwards SF Bay Wildlife Park - two beautiful outdoor areas to take a hike and clear your mind. Make sure to have some flex time for these two lovely areas.
This rate goes for the horrible management to be more clear for Lynn. I was dealing with an issue and she was very unprofessional about it. Completely hung up and avoided my calls. So if you ever have some type of issue just know that Lynn will not be taking care of it! Never staying here again!
We had a wonderful stay here. ...The location is close to restaurants just across. ...The room was excellent and spacious. ... the pool and spa was okay. ...We had a amazing stayed. ...
I for one am a local of the area, but I have been coming here for the past three years to study during my graduate career. This place is extremely accommodating with a personable staff. I cannot say more about their service and think that I would not have been as successful in my graduate career without their care.
2.5 stars. Nice and clean but that is it. Extremely slow, randomly disconnects, and unstable wifi Internet. Even the high speed 24hr option is slow. No free breakfast. Coffee in room sucks. Its in the middle of nowhere
Room was okay, staff was welcoming and location is good. Only thing is : the common spaces and breakfast are not adapted to 50 person tour groups. The hostel is not to be blamed though.
Spacious room, good bed, the view is of the parking lot / road. The lobby is nice and very active. The fitness center is a little limited.
Impressive, my first time here and i feel it has been the best Marriott courtyard where i have stay, since i arrived front desk was very helpful, told us all the amenities, super friendly staff the rooms very clean and housekeeping did a wonderful work for our arrival, 100% sure i stay there when i need
Always love the Marriott. Clean rooms, nicely decorated, Superior customer service, pool spa. Thank you Marriot, you always remind me why you are my number 1 pick. Thank you for an awesome stay!
Never again! And you shouldnt either. Know that there are zero amenities open currently. No ice on any floor and management wont tell you so! Doors are not accessable except the front. Graffiti in the elevators. Its old and rundown property. Better stay at a truck stop. Maybe you wont see the flith and bad attitude of management. If this is a marriot in california then kansas does a better job. Shame on you!
A little cheap for a Marriott, but the location was convenient. No water, old building substandard rooms. Pick a better one in the area if possible!
Rooms were spacious and clean. Front staff was very helpful and approachable.
The Courtyard by Marriott in Newark was an awesome experience! The front desk staff was friendly, congenial and mostly professional.In particular, person named “TJ” was a pleasure to talk to; he was very welcoming!
I stayed at the Newark Courtyard Marriot to get some sleep because I have a 2 year old home. The front desk made sure I had a quiet room. The staff was very helpful. Would definitely stay again
Great place! The breakfast was delicious! 4th floor has an odor though. Likely due to some kind of plumbing repairs I observed during my stay.
The indoor decor was simple and modern. Nice room, but kind of small. We really enjoyed the outdoor heated pool and jacuzzi.
Booked for the night and this place didn’t disappoint. The room is clean and the staff very friendly. Will definitely be back
Clean hotel right off the freeway. Nothing overly remarkable but solid for the price. Heating/cooling system is a bit imprecise (just a dial with no numbers, think older car systems).
Ive been to many hotels for soccer trips but this hotel, THIS HOTEL, is the ONLY one that has given me toothpaste FOR FREE when I forgot mine and for that, I respect you, Courtyard by Marriot. Well done. Keep it up.
Nice hotel, and a good location, too. Always good for meeting up with friends or colleagues. Looks like its had some remodeling improvements that suit it well, also.
Nice hotel, especially for business travel. The staff was very friendly and efficient when I arrived. My room was clean and quiet.
Absolutely beautiful atmosphere, friendly staff,very big rooms and we managed to get an awesome price for a night. I highly recommend this hotel!
Excellent service, clean rooms. Close to lots of restaurants and stores. Easy access to freeway and not too far from Oakland or SFO airport. Highly recommend.
Location convenient off freeway, rooms and hotel very nice and clean. The staff was friendly and provided great service. Will stay here again.
I will never recommend this hotel to anyone. That was bad customer service ever I had.
Room has tall ceiling. Nice and cool. Friendly reception. Theres a Starbucks in the building too which is a plus. Enjoyed my stay.
Nice business class hotel tucked behind a small shopping center. Check in process was smooth, room was reasonably comfortable. Nothing exceptional nor anything to complain about. Solid experience.
Hotel rates in metropolitan SF area is exorbitant. I stayed a night at a hotel called Fusion last night and it was awful; the room was not throughly cleaned up (the bed sheet.. ew) and the room was too small for a $230 worth hotel room. I would rather devote myself to drive a little bit and stay at Courtyard Newark. Compared to the hotel I stayed last night, the rate is almost 50% cheaper and the cleanness of my room is exceptionally well maintained.
Clean rooms and friendly staff, well worth it if you have to travel to the area.
Good location. Nice rooms. Beautiful pool and lounge area.Great staff.Late check out.
Room was nice very clean. Also i neeed a late check out and they extended it until 1pm
Very nice place, very clean. The staff is very helpful and welcoming. Its a pity that breakfast is not included and is extra charge
Great location, great price, and delicious breakfast. Cant go wrong here especially of you have kids. The breakfast is always good.
Waked up at 2:00am and there is a truck parked right at the front door playing loud music with a large crowd of teenagers shouting and yelling. Feel very unsafe. Also no breakfast, no free cancellation. Will stay away with this one.
Didnt know there was more fees associated when we booked out the reservation. The place looks amazing but we took our business elsewhere since they were not trying to help us to remedy the situation when we were visiting our parents on Christmas day.
Received excellent service at this hotel. It has laundry and it is accesible to freeways. Additionally, it has many restaurants, shopping and groceries around. Free parking.
Rooms are mediocre, service is below average, however, staff are definitely very friendly and welcoming
Pathetic service...We werent even given the rooms we prebooked...on top of that we werent even given extra bedsheets nor pillows for the sofa bed... We asked at the front counter and after over 30 mins we still dont have it... Recommend one and all to refrain from this hotel and its service
Good sized hotel. TV is bigger than usual, bathroom counter space smaller than average. I had a rattley ac which annoyed me at night
Broken shower head hit my child. Sink didnt drain at all. $200 deposit for 3-5 business days! Beware of this Marriott hotel location.
Good service and clean hotel. Would recommend to anyone looking for a decent place to stay. Pricing is competitive, but not anything too great.
Amazing beds and great location. They could do for some better pillows and thermostats, but outside of that it is very accommodating and a great place to stay.
Nice rooms. Old bathtub and noisee AC. No buffet breakfast but small Starbucks coffee.very close to palo alto and Facebook campus.good hotel service.
Very clean! Quiet and close to many great restaurants. Walkable distance to many! Great work spaces if you work on the computer a lot like me!
Very fine suite; the location is near many shops and restaurants to dine in, basically a plaza. The room made a comfortable experience, definitely worth checking out.
I paid for two nights online, I checked in only to know they cancelled our reservation because we checked in late. They pretty much turned away me and my family and beware they could do it to your family too!
Annoying security guard patrolling the parking lot at night if youre trying to bring stuff into hotel, but I guess your cars are safe. Lady working at the office is nice.
WHILE I STAYED THERE IT WAS AN UNHAPPY TIME. THE MAIDS CONTINUOUSLY REARRANGED MY SHOES. THEY ALSO LEFT THEIR HAIR ON MY MATTRESS AS WELL AS BEDDING. THEY TOOK A BOX OUT OF MY ROOM THAT WAS NOT GARBAGE. THE AFGHANISTAN SECURITY GUARDS WERE GOING INTO THE ROOM POISONING THE BOTTLED WATER. ABODE SERVICES WAS RUDE HOW THEY TREATED GUEST BY THROWING THE FOOD ONTO THE COUNTER BECAUSE I HAD A DOG. ABODE SERVICES REFUSED TO DO ANYTHING ABOUT THE SECURITY GUARDS THAT WERE USING THEIR IN CLOCK TIME TO DO SOME MUSLIM RITUAL. WHILE MAKING GUESTS UNCOMFORTABLE. I EVEN MENTIONED IT TO THE GUARD TO DO THAT ON HIS OWN TIME NOT TO DO THAT WHILE WEARING A UNIFORM THAT HAD AN AMERICAN PATCH. THE SECURITY GUARDS WERE VERY RUDE SAYING TO A HANDICAPPED GUEST THAT I COULD NOT SIT IN A CHAIR THAT WAS IN FRONT IF THE BUILDING. WHILE HAVING BACK PAIN. IT WAS MISERABLE STAYING AT THE MARRIOTT IN NEW PARK MALL.
I stayed here for 2 months and I had no problems. I would definitely recommend this place if your flying into DFW
I was originally booked at the Courtyard, but was asked at check-in if I would be willing to switch to the Residence Inn in exchange for points. They made a good offer and it wasnt an inconvenience at all.
Friendly staff, clean hotel. Also has a very convenient cafe. We stay on the weekends when we visit family in Newark. Rates are very reasonable on weekends.
Great price on the weekends, which was perfect for me. Awesome room, amenities and staff. Walking distance from lots of restaurants and cafes.
It was a quite location, with some local fast food restaurants like McDonalds, Burger King and Wendys in walking distance. Also a Safeway Groecery Store nearby too.
$200 dollar deposit. Ridiculous. Had to book elsewhere hell its COVID Days!!! Hotel really ungrateful for paying guest. Your treated like beggars
Clean and convenient. Hotel was diligent in keeping places sanitize to prevent COVID related health concerns.
Chipotle is nearby. Wifi was terrible and I had the high speed version. I worked late so not a lot of others on the network. The link kept dropping and wasted a lot of my time.
Tired hotel. Mediocre experience and terrible service. Stay at the ALOFT or Hilton if possible, a night spent in your rental car would be a better experience.
Staff are friendly, location is next too freeway so there is some road noise but not terrible. Room was XL. Not my favorite but I would stay here again
Overall great hotel, room was nice and very comfortable bed! Very nice staff, friendly, I needed benadryl and it was given to me, which was nice!
Best affordable option in the area. Quiet secluded location, friendly staff. Clean rooms, comfortable bed, fridge in the room.
Room smells and food I ordered disappeared from the front of the door. Asked for assistance and said they don’t know anything. Will not stays here again would not recommend to anyone.
Accommodation was really nice even for one night stay. Love the coziness of our room. Would be booking again soon.
Newly renovated. Staff is amazing. One of the cleanest Marriotts I have ever stayed in.
Quick one night stay for business travel. Friendly staff. Clean, comfortable rooms.
Very organized and clean place. Lovely and professional staff! A every-thing-you-need gym and ice machine in the halls.
Thank you for kind staff.The room is clean.It is convenient as there are restaurants and supermarkets on site.
Total reviews rating 4.1
199 Reviews for Courtyard Newark Silicon Valley 2024:
Review №1
2024-07-05 14:08:28The nice gentlemen Juan at the front desk went above and beyond when I had a co.plaint about my ac not working good, he literally gave me the shirt off his back,by allowing me to use a portable fan that he was using in the lobby, allowed me to take it to my room for the night so I would be comfortable, dude is awesome sauce at its finest the service alone here is worth the stay, the young lady was very pleasant as well,thanks again, good service is hard to find, but not here at courtyard by marriot
Review №2
2024-02-22 11:34:23Im considering eating the early departure fee. If youre an Ambassador - there are better options to take advantage of your status.Staff is nice, which is echoed in other reviews. Location is decent. However the facility is tired. The plumbing of the nearby rooms can be heard from mine. HVAC setups are insanely old.As far as status recognition - my recent stay at the CY Palo Alto got me a free drink from the bar, free bottle of wine upon check in, and $10 food credit for each day of the stay. Tonight at this property I did not even get a card for my lone $10 credit (for 8 nights). I was offered to grab a complimentary snack.... which was limited as the offerings were about empty. I opted to not waste their money and my time.I will say this was not the staff members fault as he was insanely nice, but did not have much to work with. I wont be back, if I even stay the length of my reservation.
Review №3
2024-03-12 06:09:25Thanks so much to both of the ladies at the front! I appreciate you letting me use the restroom at 11:00 p.m. As an Uber driver, sometimes its really hard to find a restroom lol. You guys have a great night! Everyone I saw in here looked like they were having fun and enjoying a Monday lively night! Five stars for ambiance great vibes and smiles and hospitality! 🔥👌😊💯🤞🍓
Review №4
2024-05-10 15:21:51There are lots of people that do not prefer Starbucks Coffee... this may be petty, but... how about some COMPLIMENTARY, FREE COFFEE in the lobby of the hotels.(The answer always is: theres coffee in the room.... yeah, only if that little machine is CLEAN ...and who like powered creamer?)Come on... can we stop with the 7 dollar SB at the hotels ?!?!?!?!?!I wont stay here again, because of it. Sorry.And NOW....THEY DONT TAKE CASHHAHAHAHAHAHAHABHILTON PROPERTIES FROM NOW ON !
Review №5
2024-03-05 02:45:07Very professional. Great lobby. Looks like its been recently upgraded. Nice exercise room. Rooms are a bit dated but nice and clean. They have streaming TV!
Review №6
2024-01-19 14:03:16I think 3 stars is a bit generous, but is probably the closest rating I would go with. The staff is friendly, and the location was good for my needs, however the facility is pretty run down. The work out room equipment is missing key components needed to use, for example, they have a nice cable rack system but no handles or attachments to actually use it.They have a lovely pool and jacuzzi, however theyre both at 60 degrees since the jacuzzi is broken and remained so for the entire week I stayed here. The room was clean, however the AC/Heat pump leaked water all over the floor from a plugged drain, and the sink appeared to be plugged. I reported both, but neither was repaired in the remaining 2 days I was here. Very disappointing. It appears maintenance is a low priority. I will likely choose somewhere else next visit.
Review №7
2024-06-15 14:13:45The hotel turns on the radio extremely loudly every morning at 6AM, which can be heard from within your the third floor. It is impossible to sleep. When asked to turn it down, they simply refuse to turn it down to an acceptable level.
Review №8
2024-02-28 03:34:14My favorite thing about this hotel is the location near all the restaurants in proximity to the office. I typically stay here when I come to town and have never been disappointed. Not saying there havent been issues, but when there are they were quickly resolved.
Review №9
2024-03-06 17:38:34Bed was a boat...wore out. The worst issue I have with this property is that the Bistro has less than 50% on their menu than a traditional Courtyard. $5.50 for ONE hard-boiled egg is ridiculous! At $66 a dozen...really?. Somewhat a dated property and can give a honest revieq being Ambassador Member.
Review №10
2024-01-22 19:49:57WOW! Id like to not take away the fact that its a decent place. But, NO breakfast unless you BUY!! NO MICROWAVE in the room. Why are there ZERO trash cans in the front of building, lobby, or near ice machine 3rd floor for us to throw away the trash? Lastly, why give me the option of Mobile Key if I still have to waste my time stopping by the front lobby? Others chains or Marriotts do not hassle me with any of these inconveniences.