Ding Tea Palm Desert in Palm Desert

What happened to the service here?Girl working the register struggles with pos system and gives sass without clear instructions on payment. You can pay via venmo/zelle/cashapp for a discount, but you have to ask and confirm yourself bc employee can care less lolTeach your employee to lose her attitude and do her actual job, pls and thx

Update: I cant believe reply of this store is so rude. I took my whole family to Palm Spring to spend weekend. The only reason I order here is because it is close to JW Marriot where we stayed that night, how possible you can suspect your customer of cheating to get two free drinks!1, Hope your store camera has audio as well, that you can hear I had said very clearly hot, and twice on the first and second order. And you said nothing but ordered cold. Of course your note had ice drink because you are careless and typed wrong.2, Why do you skip the comment you silently add more charge for the large drink without asking me? Who is cheating?3, I opened the bag and saw 3 drinks in your store and left to my car, when I trying to grab the only cold drink for myself, I felt worried because all 3 drinks are cold, which is wrong. And so I went back to clarify with you. And you told me no hot milk tea, and you can refund. Then I have to go back to my car to take my phone to call my family and ask their idea. And thats why I returned with decision of refund because they dont want cold drink. These details has nothing to do to defend you. You made the wrong order, thats simple. Actually just because of this wrong order issue, I have to call and come back and forth to solve it. It is 8,9PM and 3 adults and 2 kids were waiting for me to bring food and drink back.4, During the whole process, I said zero of keeping the wrong drinks because I know it is your right to take them back. Also it is my option to share what a good service could be. It is not acceptable at all to suspect your customer especially when you made the mistake. I cant believe Ding Tea can tolerance it.------------------------------------------------------------------------Service is not good enough. I ordered hot milk tea, but they gave me cold. Service said milk tea cant make hot; they should let me know when I placed the order, I slowly and clearly said hot. Besides, all drinks are large and they never asked me about the choice. I will go large but service should let customer decide. In the end I got refund of the wrong order, and service took the drink back while in my past experience store usually will leave the wrong orders to customer as a gift if they made the mistake.

We placed a large order for about 35 boba for a large party. They were prompt and had the order ready on time (unfortunately we were running late picking it up because our sandwich order elsewhere was late by a hour). But Ding Tea held our beverages in the fridge, and everyone still loved the fruit teas with boba we ordered. Perfect for a hot day in PS! Glad they had a Ding Tea location there. :)

Came in here to waste some time before the concert started.Had an expected good time.Drinks were good.Killed a little time on the pool table.Nice atmosphere.Next time in this area we will definitely stop by for some more drinks .Nice art work

Great customer service. This location has REAL boba. The drink was made really well, properly portioned etc. The boba was over cooked but that happens sometimes. Ill try it again.

Nice place, good milk tea, enthusiastic staff. Theres also a pool table to play while waiting for your drink, making it a must-visit place to experience. I love it

Cool spot to hangout and have tea...Cheers! 🫖

All the staff is really nice and professional and I love all the drinks.! Definitely Im coming back....

So best testing for me, nice staff, professional serviceSpecial thing is music deep houseThe place where you should trying on

They have great tea and appetizers, the shrimp dumplings were really fresh. I got the matcha milk tea and it had the perfect amount of sugar. There was a bit of a wait but we went in right around 11am so it wasnt their fault they had just opened.