Presentation on Map Reviews Nearby

Gen Korean BBQ House in Northridge

4.2 (198) 10151 Reseda Blvd, Northridge, CA 91324, United States

Categories

Korean barbecue restaurant
Restaurant

Location on the map

Northridge, Los Angeles County, California, US

Phone: +1 818-709-3932
Site: http://genkoreanbbq.com/

Opening hours

Monday:11 AM–10:30 PM
Tuesday:11 AM–10:30 PM
Wednesday:11 AM–10:30 PM
Thursday:11 AM–10:30 PM
Friday:11 AM–11:30 PM
Saturday:10 AM–11:30 PM
Sunday:10 AM–10:30 PM

Edit info

Total reviews rating 4.2

198 Reviews for Gen Korean BBQ House 2024:

Review №1

2023-10-09 21:01:30

This place has become trash since the last time I’ve been here. It was always on a decline but I had no real issues as long as they kept the bare minimum standard. But now they’ve limited the amount of orders you can put in per meat from 4 (what it used to be) to 1 (current), meaning once you finish the small a$$ portion, you have to wait until the server comes by to order another, then wait for it to come out. The side dishes are skimped on, but also look like they’ve been transferred from someone’s leftovers. The serving staff are nice and aren’t at fault as they have to follow orders, since the new manager Dave or David has been on their cases over portions. According to “Dave”, who from the beginning when we were seated and knew who he was, looked like he would rather not be there, he was only following corporate guides. But I haven’t seen these “guides” implemented at other Gen locations. Overall I had to walk out as I am not paying dinner prices at 1:30pm for this heinous experience. Go to MGD, while not top tier, it isn’t Gen.

Review №2

2023-12-07 17:31:07

The place is very good, the food is very good, I went on Wednesday and there were several tables but the waiter was very bad, it took a long time to bring the food and drinks that why 3 stars

Review №3

2023-08-04 23:50:33

-Service was 10/10Our waitress was very nice, there was also a guy with slicked back hair who would check on us and other tables. If I was the owner of this place I would definitely give everyone raises.-Food is good as always-Parking was good tooI’m from Texas, visiting here for family and this was a good place for a bite and I will be recommending this Gen to all my fellow friends and associates.

Review №4

2023-11-10 05:25:43

I had the pleasure of dining at Jacob and Connies recently and I must say, it was an exceptional experience. From the moment we walked in, Jacob and Connie were incredibly attentive and welcoming. Their warm and friendly personalities truly made us feel at home.Throughout our meal, they went above and beyond to ensure that every detail was taken care of. They were knowledgeable about the menu and made excellent recommendations based on our preferences. Their attention to detail and genuine passion for their craft truly shined through.Not only did Jacob and Connie provide excellent service, but they also made our dining experience truly unique. They took the time to engage with us, sharing stories and creating a warm and inviting atmosphere. Its clear that they truly care about their customers and want to make sure they have a memorable time.Based on our wonderful experience, we will definitely be returning to Jacob and Connies in the near future. Their exceptional service, attention to detail, and personable nature make them stand out in the dining scene. If youre looking for a one-of-a-kind dining experience, I highly recommend paying them a visit. You wont be disappointed!

Review №5

2023-08-13 22:48:41

Different atmosphere not authentic Korean bbq, the meats we’re fine and I liked they had a salad as some places don’t, the service was friendly but took forever to grab food and kept forgetting simple requests such as more rice. For a weekend dinner price was below average not sure I’d go back.

Review №6

2022-07-19 21:02:12

My family and I went here around an hour and a half before closing time, without a reservation. We waited for 15-20 minutes to be seated. (FYI reservations must be made a day ahead)Cleanliness: Super clean, vents above every single table. Floors were a bit sticky, but it was end of the night, so forgivable in my opinion.Interior/atmosphere: Interior is cute. Blue lighting may not seem the most photo friendly, but surprisingly all our photos turned out great.Atmosphere was bright and lively. Perfect place to hang out and have a drink, go on a date or have a meal with family.Food: We ordered quite a few things, but our favorites were the spicy pork, and marinated short ribs. Make sure you order these two. We are Korean and know our stuff. Also, the portions are quite tiny, so make sure you ask for more depending on how many people you are with.Service: The service was good. However, because the place is packed and always busy, make sure you order a bunch of stuff at once, or you will be left hungry waiting to order the next round.Tip: If you order plain and marinated meats, grill them on opposite sides. Also, make sure to cut the the thicker slices with your scissors ahead of time. If your grill gets charred, you can always aked them to change it out, so dont worry!Parking: TONS. Dont worry about it.

Review №7

2022-08-17 06:48:23

I enjoyed this place very much! Food was good not too expensive! I went at lunch time. The sides are all very yummy. Did have one problem but the manager gladly fixed the issue and quickly. Meats are tender and delicious. Its closed indoor dining but doesnt smell badly like smoke. I will definitely return! The sweet Korean pancakes are so yummy! A must have for dessert.

Review №8

2023-08-19 22:19:32

The food itself was great, as it’s all you can eat kbbq on the weekends- though portions are small but it’s whatever since it’s AYCE. The service wasn’t as great, I’m not sure if they’re short staffed or something but it was hard to get a hold of someone every time we needed something. The servers who did help us were nice, just not enough people to help us. The atmosphere was nice and the food was amazing. I think it’s a cool place to try but overall it wasn’t like the BEST kbbq place.

Review №9

2021-07-09 22:37:14

This is the second time Ive taken my mom here for her birthday, she loves it! This time our server was Jorge, he was just awesome! You can tell hes an experienced veteran restaurant waiter/server. He has exceptional customer service skills, really bends over backwards for the diners that are lucky enough to be served by him. Hes a genuinely good guy... him, and the amazing food being served here, we were absolutely loving the experience. What a great restaurant, meal, a service!

Review №10

2023-04-21 13:43:34

The freshness of the cuts of meat, plus the varieties and flavors of various meats was superb. Wait staff was nice but very young. Music was dance club style and also very loud.

Review №11

2023-12-08 14:24:41

Delicious local Korean bbq with lots of seating. I come here quite often to get my Korean bbq fix 😆. Very affordable and worth the price. I like how easy everything is with ordering and how I can get right to eating. Great kimchi and side dishes! Lots of meats to choose from. Only issue I have is waiters often seem to be running around that they forget to give you certain items. You have to remind them again. But with how busy this place gets in the evenings and weekends I completely understand. I also love the look of this Korean bbq place. Nice blue lights and chill atmosphere.

Review №12

2023-08-02 21:54:58

Very good all you can eat restaurant. Good price for 2 hours of very good entrees. If there was something that became an issue, someone would be nearby to help fairly quickly. Very polite and professional staff. One thing I suggest keeping in mind is that you ask for a physical menu as the area doesn’t have great reception. I would recommend lunch as it was about $10 cheaper per person. Our server, Miguel was very accommodating for our group. 10/10 will visit again!

Review №13

2023-11-30 01:57:09

The food is good. The only issue is getting your food lol. Either they were short-staffed or the certain waiter we had was substandard. It all comes down to management for the poor service though.Ktwon gen bbq is better

Review №14

2023-11-23 02:41:09

Non genuine Korean food.Meats are ok, but service and side dishes are lacking in quantity and odd non genuine flavors. All you can eat, but server is rarely seen at the table.Overpriced for what you get or dont get.Korean soup soondubu had bits of shrimp shells and overall tasted old. It upper my stomach. Not even a basic dessert, unless you want to pay even more for it.Grade C-

Review №15

2023-10-30 02:40:28

Love the new appetizers they added to the menu since the last time I came. Our server Miguel was constantly and happily checking in with us. The spicy bulgogi and sweet pork riblets were our favorite dishes.

Review №16

2022-03-08 19:08:40

TL;DR:My friends and I loved this restaurant! We only waited about 20 minutes to be seated even tho they were slammed; our server Jessie was lovely, super friendly, and on point with all her responsibilities, she truly went above and beyond even tho it was the end of her night at closing time; and the food was up to par with the many other KBBQ’s we have been too, and not a single thing we ordered left us unsatisfied.More details:I was interested by all the conflicting reviews about the quality of this restaurant, mixed with the experiences with the staff, which ultimately made me want to dine here more. I’ll start by saying, if you have any experience in the food industry, you will understand how absolutely impressive this restaurant is. If you have never worked in the food industry, please leave your critically unconstructive comments to your own field. The sheer size of this restaurants operation is a logistical nightmare, and if you are expecting “perfection” every day, night, in every direction, from every single employee, then you are your own problem with your unrealistic expectations. Especially in this post-pandemic world where not only do we have global supply chain shortages, but also labor shortages (especially x2 in the food industry), I highly advise anyone who needs to hear this to drop your expectations and try to find your own happiness. If the attitude of one employee or the fact that your server might not be the “most experienced” on the floor is going to ruin your night, then maybe consider staying home.The burner at our table was plenty hot, they changed out our burner plate about 4 or 5 times in the 1.5 hours, the food kept coming at a very reasonable rate, the portions were smaller but reasonable to know you could order another without wasting a lot, and everything was fresh, looked beautiful, and tasted amazing. All the pork and beef dishes were incredible, but I’ll be honest with the fact that I wasn’t a huge fan of the garlic chicken. I didn’t think the chicken was bad, but in my opinion, chicken is never the highlight of KBBQ and I just wanted to give it a try. We got multiple orders of the beef bulgogi, the yangyum galbi, the hawaiian steak and the bacon, and the pork riblets.The atmosphere is definitely more suited towards a night out for fun and drinks, and less of the typical “Sunday birthday with the family” vibes that most KBBQ restaurants have. They have large tables with multiple burners so you can bring a big group where everyone can cook different meats if they prefer not to mix. There is a decently sized alcohol list and their happy hour happens after 9PM, which is really nice because they are willing to sit groups for the 1.5 hour All You Can Eat even if they will close within that time. If you choose to show up after 9:30, that’s up to you, but just be aware that the staff will have to be attending to more responsibilities to prepare for closing than just “serving”. So PLEASE be patient with them if you CHOOSE to show up that late! Actually.. Please be patient even if you show up earlier than that! PLEASE AND THANK YOU!Considering the experience, the food, the amount of options, and the price my friends will be making this new regular KBBQ spot, which really says a lot because I don’t know anyone who goes out to KBBQ as much as them! Thank you to Jessie for helping us make it such a fun and personal experience! It was a special night for us and her energy definitely added a new level of enjoyment to it! Stay amazing, please and thank you!!I definitely recommend this restaurant for any day or night you want to eat all you can!! And if my review here was the encouragement you needed to try it out, please tell them that The Nomadic Guide recommended you stop by! I would greatly appreciate it.

Review №17

2023-02-12 05:20:59

I can not say enough good words about the delicious food! very big choices in the menu. but what was really shocking was the fast professional smiled service from entire team! i have never seen waiters paying attention every second to all tables! i wish i could give you 10stars not just 5!!

Review №18

2023-09-09 23:55:30

Went in with my friend who is in an electric wheelchair . I asked the girl in the front if we can get one of the high tables so my friend doesn’t have to be uncomfortable while he eats.. she just went around my question and said she had these other tables .. mind you the tables were so low that she recommended instead . This place is definitely not wheelchair friendly. So my friend had to eat his food on his lap. Also took awhile to get a couple waters and soda to the table. It’s was alright I guess.

Review №19

2023-09-14 07:20:41

Honestly one of the most over rated kbbq spots in the valley. Their prices have been sky rocketing over the years and the quality has really fallen off. Was just here a few days ago and kept getting really miscolored marinated beef all night. Asked the staff for another one and they wouldnt do anything about it. Way better spots to go to around the valley. Sides are lacking as well. Nothing special at all. Will not be coming back to this one again sorry guys.

Review №20

2022-03-26 22:10:53

We celebrated my daughter’s birthday here, Andrew was so sweet and made sure my daughter had everything she wanted. He did an amazing job. Thank you so much Andrew. Special thank you to the guy who was cleaning the tables! my God this guy was also making sure we didn’t have any dirty plate and brought water a couple times. Both were great. We went around 4pm so the atmosphere was divine😍thank you guys

Review №21

2022-07-03 05:04:06

My favorite Korean BBQ place in the valley! I hadnt been here in years because of the pandemic but was so happy to be back. They have all you can eat dinner for $27.95 and its totally worth it. Some of my favorite are the brisket, bulgogi, and the garlic chicken. I love eating the meats with the white rice and the sides. Make sure to try other radish wraps, they are always a fav favorite.I came on Saturday night and only had to wait about five minutes. There is lots of seating inside and they have tables for large parties as well. The service was wonderful and they constantly were checking in on us and changing out our grill when needed.

Review №22

2020-06-24 07:10:39

ALL YOU CAN EAT! What else can I say, I could go on and on about how the food is superb and that it is all so delicious that you dont want to stop ordering. Or I could tell you about the excellent customer service that they provide and how they are so attentive to your needs, but what for? I should of had you hooked at ALL YOU CAN EAT!

Review №23

2023-12-04 08:49:54

Food was good . The servers not the greatest that night but usually pretty good. Fun young crowd

Review №24

2023-07-02 02:06:17

The food is good. We took my husband out for his birthday. The only bad thing we encountered was that the green chive had dirt inside. But since I always like to check my meals, I was able to notice it before eating it.

Review №25

2023-11-14 01:53:24

My daughter went to the Northridge location tonight and was met with awful service and felt so disrespected. She wasn’t asked what she wanted to order after her boyfriend ordered and had to ask the waitress to wait; and when plates were picked up the waitress picked up her boyfriends plate but pointed for hers despite being closer to her! Disgusting behavior for sure, so disappointed.

Review №26

2023-10-17 07:23:54

If I could give them negative stars I would! We came in, cooked our food and then had an emergency that made it so we needed to leave before we could eat our food, which took forever to not just cook, but deliver to our tables. THEN to make the night a complete waste of time and money, they refuse us boxes to take the food home!!!! We wasted(!!!) $100+ *on food we cooked* and did not get to eat!!! Unbelievably wasteful policies, nasty & rude service!

Review №27

2021-08-24 21:48:30

My friends and I had an amazing time at Gen Korean BBQ House. The ambiance was amazing. Upscale and Valet parking is available. The Manager Mare came by to say hello and to ensure we were enjoying our meal. She was a doll and bought us a round of shots! I will definitely be back with my family. The A5 Wagyu is almost to beautiful to eat. Its absolutely an experience you must have.

Review №28

2023-10-15 07:51:15

Awesome staff and management. We come here at least twice a month. They put forth great effort to make your experience memorable.

Review №29

2023-07-29 01:09:35

The food was yummy. Our grill kept going out, they eventually moved us and started our time over. It was fun and I enjoyed eating the different meats.

Review №30

2019-05-11 17:30:25

Had a great time with my party at Jen like we always do I recommend to come very hungry to this all you can eat Korean barbecue palace. We usually stay about an hour hour and a half. I like to come around closing time because the servers with and start unloading all the leftover dishes quickly to your table. Though this place is great it’s usually about an hour, hour and a half wait.

Review №31

2023-03-29 01:18:43

Ive eaten here twice, during lunch and then dinner, and Ive loved it. Both times the wait wasnt long and got seated quickly. I like the ambiance and blue lights with vases inside their cases. The food was delicious and the servers were attentive. They seemed a little bit too happy to be there, but they were awesome. Gave us our space when we needed it, but also made sure we were attended to. Parking didnt seem too bad, but I can see how it can get be difficult to find as theres a gym next door and groceries in the same plaza.

Review №32

2023-07-03 08:43:22

Not my favorite of the Gen locations, maybe I visited on an off day. It was exceptionally warm (warmer than what is usual in a KBBQ restaurant where some were actively fanning themselves as they ate.) Service was a little slow and we had to remind our waiter twice for things we had ordered that were never brought. The KFC wasnt traditional (popcorn chicken with a sad drizzle of sauce) and the banchan was warm and felt like it had been out for some time. Bulgogi and spicy pork belly were the better out of all the available proteins. The rice cakes and mandu were also pretty good.

Review №33

2023-07-16 05:16:33

Very very low quality meat, I honestly don’t know how people enjoy this garbage. The meat was so tough and chewy, I bet my dog wouldn’t eat it even if she was starving. Please save yourself the time, and the stomach ache, and eat at a more decent restaurant. Don’t expect much from an all you can eat $28 meal. That was ridiculous.

Review №34

2023-09-17 02:57:52

I swore I would not step into a Gen after the service my last 2 experiences at the Glendale location and being a loyal client of this chain, but decided to try my luck at the Northridge location and Im so glad I did. I had the pleasure of being waited by Miguel. His service, and atte tion is what the industry standard should be. He makes you feel welcomed by truly taking care of you. You can tell he is client centric. On our most recent visit we were waited by Miguel again and America, and WOW was the bar raised once again. These are the dynamic duo. I will be coming here often specially as long ad these 2 are here. Thank you Gen Northridge for having such phenomenal representatives of phenomenal customer service.

Review №35

2023-10-23 02:58:47

Iam really disappointed coz we made an early reservation Ended up. When we came table is not ready & We need to wait fior almost an hour tsk! & The guy in the front desk has an Attitude 😉

Review №36

2018-04-21 15:23:46

Really enjoyed my visit. I love food and enjoy BBQing.. put them together and you have yourself a party. Service was great and food was delicious. Great recommendation by our waiter was the pork belly.. loved it!! Thank you!

Review №37

2017-07-16 04:39:20

No need to drive all the way to koreatown now, we have a nice big BBQ house in the valley now.Its not bad at all, all you can eat$15 for lunch$20 for dinnerThey have beer, wine and soju which is good.Although it feels a bit like your in a club hahahaha, the music is blasting!I actually came here on a date and i have no idea way agreed, i was starving and I felt if I ordered more the guy would look at me like a fatty lol.Worse part, you come out smelling like burned food lol.Service was good, there when you needed, didnt Hover.Theres plenty of parking but since the gym is right next door, it getting pretty packed.I felt kinda guilty walking back to my car, passing the gym, cause I stuffed my face lol.Oh ya the meat quality is good but not amazing. You get what you pay for.I always like the really thin frozen meat.

Review №38

2018-12-27 00:46:16

Our server Arnel was awesome! Didnt skip a beat thoug he was waiting on 2 tables in our party! Orders were coming out left and right and everything was accounted for at the end of the night, anymore food and we would of been carried out. Everything ordered was fresh and delicious! Went there on a work function, but will be coming back with family. Prices were reasonable, even the drinks(alcoholic) were priced decently. Will most definitely be comings back soon.

Review №39

2023-07-18 12:31:31

First time at KBQ, food great, clean options. A bit pricey at $38 AYCE. If you get it A La Cart comes out out about the same for a party of 4. Nice experience.

Review №40

2023-04-26 02:27:20

Its a younger non-traditional crowd, sometimes gets a little rowdy during a birthday celebration. Also if youre sitting in a busy section, occasionally an order is lost. Outside of that no real complaints, the food is amazing. The staff is really nice, its a great place to either grill and drink or just enjoy the meal.I recommend starting off with the beef belly so the oil covers the grill. Then move onto brisket and whatever else you like

Review №41

2018-05-30 11:55:55

The best part of our stay here is cooking and eating calamari. The squid was soft, tender and very palatable. The meat is delicious but some beef dishes might be overly spiced. The only rap is the side dishes which could have more variety like in other Korean BBQs.

Review №42

2017-03-29 05:29:00

Overall it was an alright experience. The service is a 2/5 and the food is a 4/5. It took a party of 3 over 50 minutes to be seated. Like the other reviewer said there are not enough servers to accommodate the number of people who come here so you have to wait a while for everything. Which sucks because a lot of the sides and some of the meat come in really small portions so if you want more itll take a while. The meats offered were really good, except I wouldnt get the fried calamari it was deep fried to the point where it was hard as a rock.

Review №43

2023-05-08 03:01:14

I recently visited this Korean BBQ place since one of my friends recommended it so I came.2/5.When I get in, there was no wait considering it was a Sunday. I was seated down quickly and was greeted with a nice lady who took my order with no problem. Everything seemed good at the start but there is just many problems. I ordered garlic chocken, the calamari steak and 2 brisket.To start there were only 4 sides compared to 15 at other Korean BBQ Restaurants in Northridge. The food was easy to cook but it was easy to tell that it was frozen instead of fresh. Food was not bad but not good. It is just decent and in my opinion, other restaurants can level the food here. Food was not as expensive but portions were not exactly big. I ordered a sprite and it came with no sugar. I got a lemonade but the lemonade was incredibly sweet and had more sugar than an energy drink. The environment was only just mediocre. All of the reviews say the restaurant is supposed to be imagined as a nightclub but it is way far from that, it is just music and only a couple lights. Nothing like a night club. When I ate the rice, it came with 0 soy sauce. I had to order a sauce for the rice which was small and you had to keep ordering for each bowl of rice that you ordered. You didnt get napkins either. This place is just amateur and does not deserve anything about 4 stars.Would I come here again?No.

Review №44

2023-09-25 08:15:14

Very chill place to eat. Music and atmosphere is nice. Attentive employees and delicious food all around. Would recommend eating here.

Review №45

2023-04-26 02:59:31

I had a great time at this place. Wide variety of high quality meats and appetizers to choose from unlimited amounts. I like the environment and fast and friendly service. Im definitely coming again. Not to mention a really good price for all you can eat.

Review №46

2022-07-11 00:02:44

Great food and experience! All you can eat and it was definitely a good price per person. We where seated immediately at around 1pm on a Sunday. Highly recommend this place if you like Korean bbq

Review №47

2023-08-30 23:29:20

Food was absolutely superb! They have appetizers, salad and korean bbq”s pork, beef and seafoods, Tho it was little bit pricey now like $29.95 for dinner 😱 still worth eat all you can.

Review №48

2018-06-05 15:47:52

This place is awesome, huge selection and fast service. You will for sure leave with a food coma. The only downside is you might have to wait like 45min to get seated.

Review №49

2023-11-20 04:06:09

Terrible service, kept us waiting then lied to us saying it would take 30 mins to get spicy pork. After making us wait they never brought it.

Review №50

2023-11-21 01:40:15

Great food and service as always! They never disappoint! Will be back again. Thanks Gen Kbbq!!!

Review №51

2021-10-18 05:49:16

Went around 1pm on a Sunday and we got seated pretty quickly! We ordered our two favorites: brisket and bulgogi. Our grill took forever to cook our food so we let our server, Kendall, know and he informed the manager immediately. Kendall offered us another table while they worked on the grill. Kendall was very attentive. Thank you for accommodating us! Service was great, restaurant was clean, and food was delicious! Kendall is the MVP!

Review №52

2023-11-16 05:19:50

My children and I really like eating at this place.👍👍👍

Review №53

2017-03-06 02:35:04

Considering its probably the best AYCE Korean BBQ in San Fernando valley, it definitely a 5-star.Service is good and attentive.A lot of items on the menu, meat is decent. I recommend their beef tongue and brisket.For $20.xx dinner AYCE price, I will be back.

Review №54

2018-02-21 05:46:27

Great place to come with a group of friends and enjoy some amazing Korean bbq. I been to other places local resturaunts in the valley that offer the same but Gen just does it better. The quality of the food and the selection is amazing. The service here is excellent and are always making sure we are satisfied. The resturaunts atmosphere feel like your at a high end resturaunt with a music club next door.

Review №55

2021-08-16 00:50:14

This place use to be good and the service use to be great. However, this is the second time that i go and it is no longer worth the money. When you pay what you are paying you expect speedy service and what you want. Constantly empty grill and had to stand up and find the waider several times. No wonder there was no wait and place had many empty tables during this time on a Sunday (5pm ish). Also, asked several times for grill change and nothing as noted in the picture. Bad management can bring even the best places down owner take notes. My friends were gonna come here but i waived them off as the drive to k town is worth the better service.

Review №56

2023-02-23 22:43:50

Our server was Jesse who was super attentive and friendly. She had a great energy and came by frequently to check on us. She was working hard and running around but our service was impeccable. The food was fantastic, fresh and delicious. Their lunch special is great! I loved the beef bulgogi the most.

Review №57

2023-10-18 08:31:05

Wonderful. My grandson birthday (7)We great time!Josh,Wendy, Rene,juany,Kevin santy and anoAnonymous. Thanks to all

Review №58

2023-09-23 16:15:23

Good quality of pork meat. My cousin from Michigan who usually doesnt eat pork, eat 2 servings.

Review №59

2019-07-23 05:23:40

Really enjoy this spot food is great and I really enjoy being able to try different items and for those of you who drink after 9pm $3 all drafts

Review №60

2023-07-28 15:32:54

Amazing place with a lot of variety and customer service is amazing,.. this location is soo fancy and speed of service is amazing -- if you love Korean bbq and you love variety would def recommend

Review №61

2021-08-05 04:03:48

Not bad. Not bad at all. Came in hungry, left super full. Very satisfied with this restaurant. Will return soon..

Review №62

2019-06-09 19:18:12

This is the best Korean BBQ place I have found in L.A. and their prices are on point. I highly recommend this place! Just make sure to call ahead to make reservations or to check wait times as they are always pretty busy!

Review №63

2023-02-21 15:34:37

Oh my goodness, I cannot stress enough how miserable some of these waiters were. I felt ignored, rushed, and uncomfortable. Our waiter was wanting to get out of there fast, which, okay, I get, But dont take it out on people. Food was as always (I will say the appetizers we got were cold which was weird because theyre supposed to be fried, I think our server just forgot about them because they did come out a lot later), cleanliness was okay. Would probably look for a different place next time.

Review №64

2017-03-02 04:24:00

Definitely a little gem to the valley. Delicious, fresh, quality, and fresh AYCE Korean BBQ! Great and quick customer service. A good ratio of server to tables. Good amount of selection of meats to choose from. A big airy restaurant with high ceilings so it doesnt get all smoky. I would say it rivals some of the best AYCE in Koreatown, and Ive been to too many lol. Oh dont forget about the ice cream desert in the front entrance.

Review №65

2023-01-20 03:48:03

I’ve been to multiple Gen locations, typically i have a great time, but this location was the absolute worst. we got there and it was supposed to be a 10-15 min wait, took 20 min not so bad, but then they gave our table away to one of the employees friends, then waited another 20. when we finally get seated, took someone 35 min for someone to acknowledge us (to which we never actually had a waiter) after we finally order, it took forever for us to get our food. they would take our request but would never bring out the items. i asked for their hot sauce at least 5 times from the very beginning to the very end and not once were they able to do so. literally never coming back to this location again.

Review №66

2016-12-12 04:43:02

The food is so fresh with large selection but a bit expensive to eat everyday with weekdays $15 and weekend $20. Everytime I have gone, I had great service and an awesome time.

Review №67

2021-02-07 20:27:09

Waited 10 mins to get greeted and sat down. (No biggie.) Got our first order wrong. (No biggie either.) Food is kind of bland. Server left our meat in the sun while he left to serve another table. (Outdoor dining) Server was going to grill our second batch of meat on the old grill where it was burnt. Our new grill was clogged so our meat boiled instead of grilled. Not what I expect since Ive been to Gen Korean BBQ house before. San Jose is way better.

Review №68

2023-02-02 02:41:30

The food is good, but nothing amazing. Not many vegetarian side options. There is a veggie platter that you can grill. The service is always okay, but never amazing - its always pretty packed and they never seem to have enough wait staff. The floors are always a little slippery with grease and if you look up everything is yellow tinged. Overall a good place, but there are other better Korean BBQ places in the valley.

Review №69

2023-01-31 17:07:17

Food is amazing, meat is good quality but service can be pretty slow on weekdays. Weekends they have more staff it looks like and they return faster with meats and for new meat orders. I went on Monday and service was very slow and once 3/4 meats were forgotten however on Saturdays I have yet to have this happen.

Review №70

2023-03-07 17:31:54

Everything thing here is good except for the service. Its so busy here that the service is not so great. First at the Bar and then at our table. Had to ask for items we ordered a few times and other waitresses were running by dropping off orders that werent ours. Good but Overrated at this restaurant in my opinion.

Review №71

2020-10-27 13:34:44

You are gleefully provided enough meats and bon chon to eat yourself silly. Dont be angry with them because you leave stuffed. Just like the drug dealer, they only provide what you have an asked them for.

Review №72

2023-07-17 06:03:12

Server was slow. To busy with other tables. For the high price you pay it should be better service.

Review №73

2023-01-06 09:15:12

I was excited and it was my first time visiting a KBBQ, I honestly do not recommend anyone to visit this place on a holiday they were busy 12/25 we asked the waitress for things over and over again and she did not bring it to us, they often brought us the wrong meat and the grill cooked very slowly, we were so hungry that I felt that we ate the meat raw..several times I told the waitress..the grill is slow. Just few Minutes before we left, the waitress checked the grill and told someone to turn on the fan, then the grill began to cook quickly. very bad experience:(

Review №74

2022-09-16 14:43:38

The place is great! Food is great! But it’s so annoying that they only put 2 slices of meat on your plate (knowing you’re paying for unlimited) and you have to keep calling the server or wait for almost half an hour to get serve. They’re very busy on Friday night, so do not go here that day. If you want to really enjoy the food here without getting annoyed, do not go on the peak hours.

Review №75

2018-06-14 19:39:49

Excellent staff, waiter was courteous and always asked to change the grill whenever it became to charred. 36 is an amazing number of options to choose from for dinner, and at such a reasonable price too.

Review №76

2023-01-02 16:03:11

Damn It this place is always a good time and theres not one in TX like it.I wish they had the egg but all the choices available are good.

Review №77

2022-09-06 20:02:03

I LOVE THIS PLACE. The food is actually so good and the sides are so yummy, especially the corn potato one. It isnt as pricey as other Korean bbq Ive been to, and its right next to Galleria Market too which is a good stop for desserts after. The meat always tastes amazing with great flavor, the music is nice, and overall has a great atmosphere for a nice dinner with family or friends. Love it.

Review №78

2019-11-15 06:04:04

I wanted to love this place, but since i first got there, the receptionist sat three other tables before i got to be seated.. food was good, but the service was horrible... i asked several times for things I never got, Eventhough the tables next to us were being attended better!

Review №79

2022-11-03 21:25:40

Absolutely love this place. The management team is great, the servers are extremely kind and accommodating. They definitely hustle; one thing I will say is that I wish it wasn’t always understaffed, they work so hard every time I come and I almost feel bad that it can get overwhelming. I’ve been coming here for a while now. It is my weekly lunch/early dinner go-to spot. I love the atmosphere. I definitely love their bulgolgi, popcorn chicken and Hawaiian steak 💞 a big thank you to Miguel, Jessie, America and Will for always making it a great experience!

Review №80

2018-05-06 22:19:25

Very bad place food is mediocre and is overpriced for what you get. So much for the praise most people give it. Server never came to clean my grill so now I smell like burned meat and all smoke was blowing in my face.

Review №81

2023-07-12 01:27:22

Great experience! Jessie was our waitress and she was very sweet and helpful!

Review №82

2018-11-29 20:05:02

My daughter goes to CSUN and I wanted to take her out for her birthday. We drove from Bakersfield and found Gen. The whole staff was helpful and friendly. Our waiter was the best. He attended to all our needs and was the nicest person. They made sure we had plenty of meat even when our grill was full! The host up front let us bring in a cake for my daughters birthday and they even cut it for us. This is the best Korean Bbq in LA. I will definitely be back even if I have to drive from Bakersfield.

Review №83

2023-10-12 01:03:02

Cool place good food,no air. Feels like it in a oven inside there

Review №84

2023-10-02 20:29:47

Really great place to get something to eat and the wait time is worth it╲┏━┳━━━━━━━━┓╲╲╲┃◯┃╭┻┻╮╭┻┻╮┃╲╲╲┃╮┃┃╭╮┃┃╭╮┃┃╲╲╲┃╯┃┗┻┻┛┗┻┻┻┻╮╲╲┃◯┃╭╮╰╯┏━━━┳╯╲╲┃╭┃╰┏┳┳┳┳┓◯┃╲╲

Review №85

2023-08-02 14:43:30

They have great choices and the cost is reasonable. Service was delayed but it might have been under staffed at the time.

Review №86

2023-01-26 17:37:13

Love this place. Awesome food, and a great atmosphere.Service can be a bit slow when it gets crowded, but staff are friendly and know the menu very well.Only weird thing is that cel service is basically non-existent inside.

Review №87

2023-10-23 05:05:32

My favorite place to eat, it’s always great here

Review №88

2022-05-24 08:46:22

Food brings families together with love & laughter and of course the wonderful smell of Korean BBQ.. Great service A+

Review №89

2022-12-03 15:52:41

A trendy place with a great vibe and upbeat atmosphere. The servers are amazing. The food is delicious. Parking is always a bit of a hassle but this place is well worth the frustration. I take my family here often.

Review №90

2019-11-08 22:31:09

Its been a very long time since iv been to Gen, but the quality and flavor of meat have not changed. Its so delicious it makes my taste buds dance in my mouth!

Review №91

2023-09-27 20:47:20

Miguel and his manager are very attentive and helpful, I highly recommend this branch!

Review №92

2023-02-03 08:12:11

I normally come around lunch time and it isnt too packed. $20 a person mon-thu before 3:00pm. Takes no more than 10 minutes to be seated. Food is great and the location is always clean. The Hawaiian steak and spicy pork Bulgogi is a must!👍

Review №93

2023-09-17 03:08:15

Love it food and service are good, I will give more starts if I could this is my favorite location, Amanda y Miguel gave us the best service, love the soups and pancakes, I love the fact that we order any item in the menu and it is avaliable, I will definitely coming back to this location for their food and service 😋

Review №94

2023-05-10 05:17:16

If I can give this place a zero I would, but unfortunately I can’t, so I gave it a one. Was it worth it? No. Everyone my family and I encountered here was extremely rude and staff made it so uncomfortable to even order. Would definitely not recommend this place at all.

Review №95

2023-01-06 22:31:41

Good vibes and no wait on New Years Eve. The service in the restaurant sucked though which means you cant access the online menu. They brought all the sides but we had to ask for salad and rice paper . I ordered an unsweetened iced tea and got sweetened tea twice but i think that was more of a machine issue .

Review №96

2022-08-28 21:50:24

Awesome consistent Korean BBQ!I wouldnt say theyre the most authentic but the flavor and service is always amazing.Theres always a wait. Friday or Saturday it can be up to 2 hours but if you werent already deathly hungry to begin with its a good way to drum up a big appetite.Feels like a night club more then a restaurant

Review №97

2022-12-11 10:10:12

Service takes so long. We asked for our a check and it took them about 20-30 mins before they came to give it us.Kbbq palaces usually have palted of banchan ready when yiu get seated right away . This place has none. You have to ask. Its tasted mediocre at best.Very loud annoying deafening music.Food are reasonably priced. Makes up for the slow and not so good service .

Review №98

2023-05-07 02:30:08

They have bad attention and my family and I waited more than 1 hour and the kids were crying and they kept on saying our table will be ready in 15 min. Not trying to be a Karen but just saying!

Review №99

2022-10-21 03:17:48

I just went for the first time tonight the food is a little bit salty and this portion sizes are extremely small. I honestly dont like these places youre putting in way more effort than normally so you feel like youre working the whole time and you dont get to relax and enjoy your dinner because the the 16th inch sliced meat is so thin itll cool in 5 seconds.

Review №100

2022-05-10 04:59:55

The servers are genuinely working hard to please the customers and get their orders right. Very friendly staff even under pressure.Side dish, rice and Sodas are unlimited.The grills are changed each time they see some charring.Must try: Their calamari (not spicy) taste and texture is amazing.Order Bulgogi plate at least 2 per run.

Review №101

2022-10-17 00:05:57

Arturo was so welcoming & super nice!!! He has great energy & is such a hard worker!! He is a team player! He works great under pressure!!Jessie our server was also great! She came often to ask us if we needed anything, love that!

Review №102

2022-09-19 02:26:19

So good and such a fun experience. We had no idea what wed stepped in to, with grilling our own meat at the table, but it was excellent. It was a fun family experience. I wouldnt take young children. But for my family it was a amazing.

Review №103

2022-08-28 17:23:07

As always, food is great. Not authentic kbbq, but still very good. This specific Gen has some hardcore staffing issues. It seems like every assistant manager at the store was there, bussing tables, running food, and doing grill changes. The assistant managers helped more than our actual server. Things take a while to come out, and some things were forgotten. Overall, this is a tasty place to go to if you have a lot of time to kill and don’t mind the wait.

Review №104

2022-08-29 01:43:20

Service was right on time! Andrew was our server and a young lady whom I did not get her name. Food was excellent, cuts of meat and marinades were choice!!! Wish there were more of a variety of sides but all in all great spot. Will def return!

Review №105

2022-12-22 01:28:04

Server Patrick is absolutely great. He is attentive and always has a smile on his face. The way it should be. Kudos to him for making our dining experience a pleasure.

Review №106

2021-09-22 20:18:45

If I could give zero stars I definitely would. This is the second time I’ve come with friends and family and the same hostess named Amanda was working and gave the worst customer service experience. I’ve came to this restaurant before on multiple occasions and I love the food, but if I’m coming into a restaurant and having the hostess be one of the first people that greet me it’s all about first impressions. I don’t feel comfortable with having someone look at me and roll their eyes at me or make my family feel uncomfortable. My friend and I came in yesterday to get seated while we waiting for the rest of my family to come. Everything was okay they told us to wait on the side where the blue pillars were while my family arrived which was fine until my family arrived. They had customers that came in a minute or two after my family and they assisted them first AND sat them first after they had said we would be seated as soon as they arrived. Since my friend and I were already waiting we assumed we would get seated since they asked us how many people we had. While my family and I were waiting the hostess seemed very confused and would look at me and roll her eyes. My family was ready to leave but I convinced them to stay since we really like eating there. Once we were seated we also noticed there was a hair in one of the sides they gave us, unfortunately I didn’t take a picture but we did ask one of the workers to exchange it and he happily did. My waiter was great and the other workers were great as well. I’m just writing my experience because this was the second time I have an altercation with her and decided to give her the benefit of the doubt but this isn’t acceptable especially if you’re a hostess you’re supposed to greet your customers to make them feel welcomed.

Review №107

2022-06-06 01:50:31

Service sucks, lets start there. We had a waitress who rolled her eyes at my teenagers when we asked for straws and a spoon and forks. They never brought my utensils until i asked the manager for it when he came to check up on us. I had the waitress switched and the next one was better but none of them are friendly or try to make an effort to make u feel welcomed or to be serving you. The food isnt that great and we ordered steak, bulgogi, Cajun chicken and garlic chicken. The seasoning is very light, needs flavor. Asked for hot sauce and took forever to get it. The small dishes were limited and wouldnt bring any until I asked 30 mins later. I was very irritated and wouldnt come back. I wouldnt recommend it either, sadly.

Review №108

2016-12-26 01:53:05

Good fumes from the equipment，brisk sound so you do not feel it is in the restaurant dining price is very good （cheap ）

Review №109

2023-06-18 06:29:58

The food is so delicious. Always a great time when I go.

Review №110

2023-01-30 02:27:45

Its one of my favorite restaurant. very good quality food. The services are awesome. Jessica is the best waitress in the restaurant. I highly recommend it.

Review №111

2023-11-04 04:43:47

They have the worst customer service ever I won’t recommend this place at all.

Review №112

2023-02-26 00:31:15

I had one of the worse experiences with Kendal at gens Kkb. He’s one of the worst servers I’ve ever had. Rude robbed me of my dignity, and racist. Kendal, a nap learn to be a better server or get a new job.

Review №113

2022-07-16 22:27:35

I love it here! Everyone is so nice and friendly and they dont mind if you ask alot of food upfront when you order. Also good tip would be come to eat there in the day time because you would get a table right away and It wont be too crowded.

Review №114

2022-08-15 04:34:48

Uhh seats had food and napkins, left in the seats and it was just opened up for us. The waiter was nice but it feels very self serviced too which I guess makes sense since its kbbq. Some of the other waiters and servers seemed really stressed and unhappy or agitated. Overall a ok experience...

Review №115

2022-05-08 06:44:29

We were a group of 6 and knew what we wanted so we ordered right when our waiter came. He was really nice but not fast and he brought us things one at a time. Sometime our order would get lost or he would say he would bring it and it never came. Food was good and it wasnt crowded but there was a wait. All in all good but survis was slow.

Review №116

2018-11-11 07:32:05

Great place to go with a group of friends just make sure someone knows how to cook. Staff is friendly and helpful

Review №117

2021-08-01 01:16:54

There was no wait when we arrived, we had a party of 7, 4 kids and 3 adults. We were greeted by our server within minutes of sitting down and they took our drink order straight away. We ordered our meats and some appetizers and they lit the grill. All the food was fresh and delicious and the server was accommodating. We always enjoy ourselves when we come to Gen. Today was no exception! At the end of the meal service, we asked for 4 vanilla macaroons and one strawberry. The server came back and advised that there were no vanilla macaroons available and asked if we cared for any of the other flavors. We got 3 more strawberry macaroons and when the bill came they advised that they only charged for one macaroon as they didnt have the original vanilla that was requested. It is the little things like this that make the dining experience exceptional.

Review №118

2023-01-10 04:36:38

If you haven’t had their food, your missing out. Just a great experience i had with family, the service is kind and quick. It can get full time to time.

Review №119

2023-05-30 00:18:22

Delicious food, great service, and a fun atmosphere. A little too loud for me though

Review №120

2016-12-07 16:32:41

Really good all you can eat KBBQ. Good selection of bonchon, and friendly attentive staff to refill anything and keep the meat coming! Their smoked pork belly was really awesome.

Review №121

2023-04-03 02:18:41

Id love to write a glowing review, yet Im so stuffed from all this spectacular food, and great service. I need a nap!***Update 04/01/23***I visited again, and I must comment how impressed our meal was, completely spot on! Im looking forward to going again...The music is a bit loud.Our server was FANTASTIC!!!

Review №122

2021-12-06 20:15:42

Amazing food, amazing service from the 3 waiters that was taking care of us.My daughter(16) forgot her vaccination card so we were given outdoor seating which I think made our wait time longer as a lot of people forgot their vaccination cards as well. I actually didnt mind the out door seating. Eventhough it was night time, i wasnt cold in there. Will definitely be back.

Review №123

2022-05-02 01:16:03

Hit or miss (take out review)Sometimes they’re great, other times they’re awful.I’ve been hung up on, delivered undercooked and poor quality meats. Sides go missing. This specific location has the worst carry out service I’ve ever seen. They just don’t seem to care. Avoid take out from here. Better to dine in so to ensure you cook the meats properly yourself.

Review №124

2022-10-06 07:58:03

Wait staff acts like youre a nuciance when you ask for anything. Very limited knowledge of the food and drinks they serve. Plus it was just really hot in there. Too bad has potential with some pre-made dishes and interesting meat choices.

Review №125

2022-11-19 06:24:02

Food is fine its just that the service is quite slow. Cant blame them since there are only few staff on a Tuesday lunchtime. Place is not even full but service is still slow.

Review №126

2022-05-16 18:30:20

Ive been here twice the first time was when they opened it disnt go to well so i didnt come back. O decided to try it one more time and not only did we waiy about 20 minutes to get service but our food was out before my Lemonade the food tasted ok. The sides they bring taste as if had been outside waiting to be served looked dry and the meats didnt look fresh. I have been in the bathroom for 2 days now. I will not be coming back.

Review №127

2021-07-26 19:30:52

This KBBQ’s food is good like most KBBQ, can’t go wrong. But the service was surprisingly terrible. I’ve never been to a or any restaurant that made us wait for so long. I didn’t mean the seating because we got seated pretty quick, waited probably 5 minutes but the service when it came to our food was horrible. My friend ordered water without ice yet they delivered ice water to her. No big deal just switch it but it took forever. Later, a fly touched her straw and then the water. And we didn’t even bother to ask for another drink because it would probably take 30 minutes or long. No joke. From our time being seated to finishing our food, it took us 2 and half hours. Our food didn’t all arrived together. They delivered the wrong food to us twice. We had to ask multiple times for our food and they kept on forgetting it. They did seem short staff but there was definitely a flaw in the system. Either they need to write it down manually or on a tablet so they can get the correct order or hire more staffs. This please looks like a decent size but it’s not fully functioning maybe due to low staffing and horrible service? Not to mention just the poor service of this place…I didn’t even get the sides I wanted. The pictures from other reviews showed multiple little sides like cucumber and kimchi, we only got four of them…and when we finished (Since they don’t come in a big portion) it took like an hr to get filled. My tofu soup which was my favorite didn’t even come in time. I was mostly full and filled with these stuff I didn’t even want to eat (two wrong orders). The other customer were upset at the service and complained to the manager and they gave two of the people in the group free. We should’ve said something so we didn’t have to pay for this kind of service either but instead we paid and I gave them 20% of tips because I felt bad for the waiter. If they change something about their service, they’ll definitely do well and be at 4 star restaurant.

Review №128

2023-05-15 17:32:44

10 min wait, great service awesome food, Bring a crane truck cause you gona need it to get out of the seat.

Review №129

2021-08-22 22:18:12

My wife and I sat down after a brief wait. The dinning area was not as clean as we were expecting. After sitting for a bit we walked out and left. We didnt feel wed get served. Im sure the people there are great and doing the best they can, but theyre severely understaffed.Ive always gotten great service at their Oxnard location. Ill continue to go there in the future.

Review №130

2022-06-06 01:41:23

Service was amazing with a party of 9. They kept up with our pace of ordering mass amounts of meats every few minutes. Shoutout to homie G Thomas for serving our dinner tonight, especially considering the fact that it was his first shift. Thank you Thomas for your amazing service, sir ᕦ(ò_óˇ)ᕤ

Review №131

2021-07-27 15:37:55

Its hard to find good K BBQ in the valley, so I thought going to a chain might be a safe bet! The food was good and consistent with their other locations, but they were WOEFULLY understaffed. We had to wait just for our salads because they didnt have enough clean salad bowls? The waitstaff was mostly friendly and handling the situation with grace, but there were some things that fell through the cracks. Overall, Id say go here if youve been burned by other Korean Barbecue in the valley, but be prepared to wait a long time to be seated and to remind waitstaff of any missing items.

Review №132

2022-08-07 22:14:48

Ok quality meats. The brisket is good, as well as the pork.The steak was a bit hard to my taste.Server was busy, not too attentibey to our table.Would I come back? Probably not.

Review №133

2019-08-10 21:05:12

Waiters are great. But too many of them have a hand in the pot. Causes lots of confusion and food to come out of order and late. At one point there was no rice available, seemed like everyone was passing on the buck to the next guy. The food is simple enough it cant be bad, especially since you cook it yourself. So leaves the review to just the customer service aspect

Review №134

2023-06-24 19:12:49

Service was a little slow but everything else was great.

Review №135

2019-12-01 17:31:28

This is one of our regular eating spots. It’s great for a couple, small group or large group. Gen is very reasonably priced considering the quality of the ingredients and that it’s all you can eat (which would normally turn me off!). Staff are great, though service can get a little slow when it’s really busy, but not unreasonably so. Peak times, there’s always a waiting list, but it’s worth it.

Review №136

2022-01-09 19:10:39

Dined on 01/08/22 at 3PM. Incredibly rude host and terrible service. Asked server for a side 2 times and it was never brought out. Servers kept bringing us the wrong things to our table and/or bringing us items we never even ordered. Meat was served to us basically frozen so the quality was terrible and took extremely long to cook even when the grill was on the highest setting. Probably the worst Gen I’ve ever been to.

Review №137

2021-09-14 04:44:04

Amazing food, but bad service sadly.After sitting down, me and my friend were given the menus and were informed nothing. A few minutes later I asked one of the nearby waiters when our waiter would return, and the waiter responded with “it’s been less than five minutes, I’ll be serving you but if you keep asking this way I’m going to have to ask you to leave.”Other than that, three of the items we ordered were forgotten, so we had to reorder them.The server slowly became politer as the meal went on, but it’s still not the best introduction.

Review №138

2022-06-14 01:17:31

Delicious food and outstanding customer service. Our waiter Thomas is the best and really makes you feel VIP. If you want amazing Korean BBQ and phenomenal customer service...your search is over. Gen BBQ will be your favorite too!

Review №139

2022-03-20 04:04:59

Waiting for 2 hours still not getting a table for a party of 8 … services manager is terrible.

Review №140

2021-10-13 02:44:13

Its a pretty chill place! Awesome staff but a bit over worked! So it takes sometime for the staff to get to you, no fault of there own. Other than that a great place! Food is delicious too. Love cooking the food yourself, makes for a good time with the famil, or honeslt a good place for a date!

Review №141

2021-09-13 05:31:52

I went there with a party of 5, so the wait was understandably long (45 minutes). The servers or the people who are actually taking your order come around now and then, but were never as attentive as the guys who would deliver the items instead. Another problem was they would forget items within the orders or the time it took to receive said items were at least 15+ minutes. Other than that, food was good.

Review №142

2021-09-13 03:10:49

Servers always on top of their game to get the customers what they want(at least the times I have visited). Lots of variety of proteins for different taste buds. Family friendly environment. Also has bar side for those who like that style of environment.

Review №143

2022-03-28 21:07:34

Service was not up to par, meat orders never arrived, had to ask multiple times. Told oops I just gave that order to another table. The galbi was not marinated and the spicy tofu soup was water.The Carrollton, TX location is much better.

Review №144

2019-05-16 20:42:32

Food was great but service no they said table was ready but then said wait and took two more people. So it wasn’t ready then when we asked for extra condiments they brought little bit and we asked for radish and rice sheets for everyone they brought some for one and I said we want more so they can have there own and they said well you can share that . Then I asked for napkins at least 5 times and they brought them at the end of our meal. I understand it’s a busy place but my complaints are just basic etiquette for restaurant service I would go again cause the food is still good and maybe just bad day for employees. Will redo review if service is better

Review №145

2018-09-17 02:46:04

This place is so cool inside! Its a very fun vibe and the staff is super attentive! The food was so good and they were really good about changing the grill out as soon as it started to get dirty and stick. Also as a mom its hard to find clean changing stations and this one was what I wish all stations were like. It was very clean and was fully stocked with liners to put down for sanitary purposes. Will be going back for sure!

Review №146

2018-07-04 18:43:49

So far gen has been the best Korean barbecue I have ever been to. We had great quick and friendly service. The portions delivered to the table were just perfect and the staff were great at keeping track of changing grills. I dont think I asked for a single change they just came over and replace the grills between Meats. And this was on a really busy night every table was taken.The meats were really good and the girls cooked very well, all around I have no complaints. This is the second location Ive been to and both were fantastic accommodating large parties.

Review №147

2019-11-12 08:47:09

Food is a solid 4-5, but service is a solid 1 ruining the whole experience. It started with being seated 15min late with an early reservation at 5pm and they werent yet half full. Family of 8 split to 2 tables four feet apart. Music too loud for any conversation between tables. After initial meat order, took 20 minutes just to bring water. And that continued throughout the evening having to chase down the right waiter to order more meat or ask for grill change.To management: the biggest disappointment was the countless people who passed us and would not help with water refill or grill change and claimed who would get our waiter. Im certain they did not. No one came around, everyone had to be chased down.Again, to management: you are running the place significantly understaffed and under trained, and it reflects with everyone running around and not getting much accomplished as a group, not even a team. And to add - no eye contact, no smiles, no checking in.

Review №148

2021-12-07 04:28:52

Excellent food and ambiance. Attentive and friendly waitstaff despite the busy night. Cant go wrong, no matter what you order. Simple salads, marinated bulgari, garlic chicken, just to name a few !Plenty of outside seating and parking.

Review №149

2021-08-19 03:12:24

I love Korean bbq! So I’ve been in different places and so far this is my fav place. Environment is nice servers are actually nice. Like used to go often and well they had make mistakes or gave me not a good service but they have make it up to me that I will always come back. The selection is bigger than almost any other place for lunch you pay between 15 or 16 dollars for all you can Eat and dinner and weekends is 25$. Is always pack in there so either you have to be patients or make a reservation 2 hours prior the time you wanna go in and be punctual or you’ll lose your reservation. Their all you can eat i think is a great price because you get chicken, beef, shrimp, pork and calamari with both prices. I wanna go and try something different that all you can eat and I let you guys know. There portions are big!! I love it

Review №150

2022-05-15 03:31:34

I like this place. But honestly the servixe can be better. Sat at rhe bar top to have some sake before our table was ready. But We never got acknowledged while sitting at the bar. Until i falgged the Bartender down. So do not sit at the bar top because you will sit there for 15 mins till you let them know that you want a drink.

Review №151

2021-07-17 16:18:35

Took some friends there yesterday and our server Johnny! Was amazing! You can tell the guy was working hard and running around alot but he stayed on top of everything! I even spoke to the manager about how great he was. I hope one day I go back and see Johnny as a supervisor he really does deserve it.

Review №152

2018-01-19 05:36:43

For a Korean BBQ place it had the basics in terms of meats, but lacked in sides. The portions are small per plate in terms of anything but brisket, which is good for a small amount of people like a family of four or less. The service is horrible. Its reasonable to say that this could have been due to it being asked during lunch and the group of six I was in was going through the food pretty quickly, but we received little to no attention for the longest amount of time. More time was spent waiting for a server then actually waiting to cook the meat. Overall, the place has good food for a good price, but the service terrible and doesnt make it worth going.

Review №153

2019-04-19 05:02:54

I LOVE this place. I crave it. The food is delicious and the servers are very pleasant. The wait is about an hour to an hour and a half regardless of the size of your party. I deducted a few stars because the place is a disgusting mess. The white seats are black and the walls have what appears to be black dirt splatter marks. The most recent time I went my chair had three holes in the cushion which were created by the nails holding the chair together. I was lucky I didnt end up needing a tetanus shot after that. Even the bathroom is dirty. Idk how I feel about it. If the front of house is that bad do I even want to know what their back of house looks like? 😳

Review №154

2019-09-15 04:12:36

The food was just okay, most things basically tasted the same.The real horror though, it was 100 degrees outside, we went inside hoping to cool off, instead it was about 90 at our table *before* we even started cooking!I couldnt even concentrate on what I was eating or even ordering, my only thought was to hurry up so we could get out of there, it was actually more comfortable outside!They need much better air conditioning if theyre gonna have everyone cooking at their tables! I might even have gone back & tried something else, if it wasnt so sweltering hot in there!

Review №155

2022-12-22 19:32:01

Really good spot for some Korean barbecue. What sucks is that you need 70%of your party just to be seated, and they made us wait outside in the cold while we had an infant with us.

Review №156

2019-10-31 02:57:00

The food is delicious but the service is below par except for Terrance. Our original waiter wasnt that great, he took his lunch while we were dinning and we were then covered by Terrance who knows what great customer service is. Our waiter before Terrance was asked multiple times for different food items and a spoon and it took him forever. We only had to ask Terrance one time for things and man did he deliver. Thank you Terrance for your excellent service. If you dine here I would ask to be seated specifically with Terrance.

Review №157

2021-06-21 13:20:22

On a very busy day the wait went much quicker than expected. The staff was friendly and efficient. The table service was exceptional and the all you can eat food was top notch. My only suggestion is bring your own wet naps youll need them.

Review №158

2021-08-13 04:00:25

The food is amazing. However, it feels like theyre understaffed which is why Im rating 4 stars. Youll see long waits and the waiter is attending too many people at once.

Review №159

2019-06-27 19:05:58

The best restaurant experience I have had in a long time. Also, Kendall was a great waiter. He was very good at his job. The Manager on duty checked on us as well. I look forward to returning regularly! Outstanding!

Review №160

2019-09-13 05:41:23

Very nice place to go on an empty stomach. All you can eat for about $25. Service was great. Wait staff is always around asking if we needed anything. Very friendly and courteous. Hope you are going back home after your meal because your clothes and body smells like smoke😂🤣, but it is worth it.

Review №161

2022-07-06 17:53:33

The food was 😋yummy. The staff was amicable and helpful. It just needs more air circulation. It does get a bit thick with all the grills at the tables.

Review №162

2023-01-07 06:25:56

I ordered through doordash and all of the meat was chewy, full of bones, and inedible. Honestly super disappointed I heard this place was amazing and it was pretty bad.

Review №163

2018-12-31 07:16:54

Delicious, exquisite. Way too loud on weekends, long wait. The variety is superb and the alcohol, Korean liquor flavored, is enticing! Cant wait to go back on a less popular night. 45 minute wait for two on a Friday night with no where to stand but outside. Try a new meat, they are very helpful with how-to.

Review №164

2023-04-19 22:57:53

My husband and I visited this place today 4/19/2023. Staff is very rude including the manager, they are in a rush they give you attitude. Did not feel welcome at all. I gave them one star because I couldn’t give them 0

Review №165

2021-08-13 19:27:35

Food was really good, and my waiter was really nice. but when it came to paying they charged us for 16 people when there were only 13 people with us to begin with, and when we were trying to fix the issue the guy helping us was so rude. he kept giving attitude to my friend and talking to us in such a condescending manner.

Review №166

2022-06-15 06:49:50

The food was amazing but the service was not that good but they were busy and vary fast,vary kind people overall recommend it and come in a empty stomach if I were you.

Review №167

2018-09-23 18:34:07

Not bad all in all. The atmosphere is busy and frenetic so not really my kind of place, and all-you-can-eat has never really appealed either. I prefer a different experience, but I appreciate that others enjoy this. Food is of reasonable quality. Service was pretty good. The wait is ling in weekend evenings. Give it a try.

Review №168

2022-01-16 10:44:27

Been here multiple times. Food is good for the price. Sometimes youll get a server thats either slow or just tired. I guess as a customer, just be more patient and understanding.

Review №169

2022-09-06 03:10:28

The food is good, but for me the experience in this Gen in northridge wasnt good we were a party of 7 and we wer in a booth, we didnt fit we were tight asked for something more bigger were we would be comfortable and they couldnt accommodate us,the one in Anaheim that one i personality perfer in food atmosphere and wen your done dining, you can walk the strip,

Review №170

2021-06-23 21:50:40

Our server, Arturo, made our dine-in experience really nice. The food is good, especially the beef bulgogi. I personally liked it. Whats missing are the lettuce wrap and the Korean Melon ice cream 😅

Review №171

2017-06-04 03:58:13

By far the best Korean BBQ we have been to. They serve good quality meat. Restaurant is clean and seats are comfortable. Servers are friendly and attentive. There is adequate parking space. Come early so you dont have to wait for a long time.

Review №172

2021-09-08 22:56:42

Delicious, service is a little slow, but great spot to hang out with friends and family. The price is amazing, but don’t expect the best quality. You get what you pay for. In this case, it’s a good enough compromise to get a 5 star review.

Review №173

2018-12-24 02:02:17

Great place, food great! Customer service great!! All clean! I had 11 people with me and we got a table really fast but when everything was done and we came out they already had a big line outside so make sure you get here on time because they do get busy

Review №174

2016-01-29 23:41:43

Service was great! Meat was delicious! Their prices are pretty normal and less than some of the ones Korea Town. They do not have their liquor license yet, but we were told they will in March. I would definitely eat here again and again...

Review №175

2016-02-15 18:16:41

Honestly, the service was good. They were packed the day I went and they were all doing their best to make sure everyone at our table was full on drinks and had our plates delivered. Some of our orders (the third and fourth round) came late, but one of the staff members that wasnt supposed to take orders noticed and he went off to get our order from the kitchen. They were really trying so I dont really mind if one or two orders didnt arrive snippity snap fast. They were super apologetic about it.Other than service, the environment is very modern. My family and I really enjoyed the way the place looked.I personally was mini-dancing at the table because I liked their music selection. It was mostly house music and some other type of genre but hey, I walked out of that place with new music to download onto my playlist.

Review №176

2021-11-30 18:51:16

The restaurant was dirty, the floor, the table and chairs. The food was not good. The rice was mushy and bulgogi taste like salty ground beef. They brought us a steak which was still frozen, when we put it on the grill it cooked from the outside but the inside was cold. Disgusting!

Review №177

2017-01-26 21:33:20

Its alright. There are 28 items for the lunch menu and 37 items for dinner. Gen is an all you can eat Korean BBQ with slow service. It took awhile for my friend to get a fork and we had to look around for the waiter. I had requested a grill change and the waiter didnt change my grill. I did like the Hawaiian steak and it was pretty good. The service is slow but the food was decent.

Review №178

2022-12-27 21:12:59

Love the food and sides here, just wish the servers were allowed to focus on one area of tables, instead of being stretched thin. Also wish this chain would come to Colorado 😭

Review №179

2022-02-01 12:04:59

The food here is great! The bulgogi is sweeter than other places which is not what I prefer but it is still tasty. The waiting times can be long but I have always enjoyed the food and drinks here.

Review №180

2021-03-16 14:08:29

Uggh where do I start with place😖 so we had to wait one hour which is definitely understandable, but the fact I got all the meats I order after the 7th time of repeating myself and I asked for a discount and because they even apologized about it and accepted they didn’t take good care of us. The Manager said no discount the only thing he’d do was sit us quicker next time. I had to pay full price and literally left home hungry. Even to ring us up took 20mins and my husband had to go meet them half way. Please if they sit you outside at the far end just leave because you will be neglected

Review №181

2016-11-27 00:26:48

So good! All their meats were delicious. Try the steak, brisket, garlic pork belly, bulgogi and all the sides!! Service was 4/5, they wouldnt always bring out sides I asked for so I had to keep on asking. Meat was always coming out though. Over all great food and service.They estimated 45 min to seat us on a busy Friday, but it was over estimated and we got sat down much earlier.

Review №182

2018-09-13 00:41:46

If youre into Korean BBQ and you absolutely have to have an all-you-can-eat situation, this place is just fine. The restaurant is hip and modern and generally features pumping dance music to complement the blue neon lights and white booths. Overall, the food is pretty good and delivered to you quickly to cook on your own Grill. Unfortunately the ventilation system is not all that great so you will walk out smelling like smoke and grease. Also the place just feels like it needs a good scrub down.

Review №183

2017-05-14 19:39:51

As someone who has been to a few Gen BBQ locations, I came here expecting what I usually get, great service and pretty good food. But the people that work here did not meet standard. You had to ask 4 or 5 times for them to do anything, whether it be food or drinks or replacing your grill, they also would not tell us what meat is which even in a party which is pretty confusing to figure out who got what. I thought it might be because of Mothers day that the service was how it was, but when I talked to someone else who frequents this location, they said this was the usual. The food was great though, therefore the 3 stars.

Review №184

2019-08-26 02:49:07

The meat was horrible. All kind felt very low quality. I enjoyed the drinks however. Very humid inside. Different waiters attend you which cause heavy confusion & items missing. Will definetely never here eat again. Only left a $5 tip because a few of the waiters were kind. Not their fault the food is distasteful. With all the hype surrounding “korean bbqs” i surely expected to be a delightful experienced, only to feel sick & not satisfied.

Review №185

2021-07-11 00:15:46

The slang definition for GEN is knowledge/information. So here is the gen on Gen KoreanBBQ in Northridge.Mediocre at best. My wife an I went there for a late lunch and arrived there a few minutes before 3:00 pm. The wait wasnt long which isnt a surprise at this time. The young lady that sat us down was very nice and polite. She advised us that it is the dinner menu now (since our wait took us past 3:00 pm) and the price doubled.The waiter was also very nice and polite, constantly checking on us. While we waited for our food, I took a look around to see the ambiance... Im still trying to find it.For being a Korean BBQ, the look of the place was very industrial. No Asian/Korean decor anywhere (other than the Korean word on the menu). Exposed ceiling, outlet boxes for some of the lighting and cameras were apparently missing some screws and a few of them were danglingCleanliness has a lot of room for improvement. The floor was sticky in some areas and slippery in others (which is not good for a guy using a cane). The table next to is did not get cleaned until we were 75 - 80% done with our meal. Even our used dishes we not picked up after we moved the meat that we ordered to the grill.The food was bland. What they call premium steak is just a fancy cut of a basic meat. The calamari was just a breaded squid stick, for those that dont know any different, they could mistake it for a matzerella stick. They only brought out 3 sides where every other Koreon BBQ place gives 6 to 9 before the meat comesMy wife and I are trying to get back in the groove of trying a new place/style to eat at least once a week. We love trying new places and new types of food that we may not have discovered before. Most of the time its a great experience, but once in a while (like this time) we find a place we will not go back to.Most of the online photos that you can find online, appear to be promotional.I wouldnt recommend this place, but if you decide to go there .... good luck

Review №186

2018-07-30 21:40:10

We love the food here, but management needs to get their heads on straight and schedule a proper amount of servers. Our server had quite a number of tables and while we could tell that he was a really hard working individual, it was obvious that he was overwhelmed. It isnt fair to these servers because ultimately the server will suffer from their gratuity from customers. I wasnt going to penalize our server because of his lack of help, that isnt fair to someone who is just trying to make a living. But come on management, schedule more people to sufficiently cover the number of tables. Save a dollar elsewhere.

Review №187

2023-05-12 05:42:56

Thought Id give it another chance but the service is still very slow. food is ok though.

Review №188

2019-03-05 18:18:47

I feel like the service and the quality of meat in this place is slowly depreciating. In our last 3 visits we have to deal with the same front counter lady on Sunday morning with nothing but attitude. The quality of the meat is also not the same when they first open, especially the premium steak which is cut poorly.The only consolation we have is the servers are still great. Kuddos to Sean. I believe that was his name who last assisted us last Sunday. Thank you.!

Review №189

2022-07-27 05:29:00

Food was great, loved all the pork belly options, squid steak was delicious, staff is quick to change dirty grill plates, attentive waitstaff. Would eat here again

Review №190

2020-06-08 01:21:57

We have come here 4 times before and always liked it. But today we went there and we have some valid complaints!! First we’re so glad they were finally open after the Covid thing. But we got there and the host said the wait for 5 people would be 25 minutes. After waiting 30 minutes we checked on how much longer. They said “another 45 minutes!!!” Wait... what??? So we waited 40 more minutes so I go in to ask again. This time they said 30 minutes. They should have been honest to begin with!!! Ultimately we waited 2 hours for our table!!Complaint #2..........as I said we had 5 in our party. But they sat us at a table for 4!!! Even 4 people at that table things get crowded, especially when we’re very hungry having to wait so long we ordered a lot of plates. But 5 people?!?! Before I sat down I went to wash my hands. Guess what I saw?!?! TWO people sitting at a table for SIX!! Wait....what again?!?! TOTAL mismanagement of their seating policy!!! Unacceptable!! The parties of 2 wait the same amount of time as a party of 5 or more?? There should be a wait time for parties of 2 and a separate wait time for larger parties! Clearly they don’t because there’s NO excuse to have a party of 2 at a large table and a party of 5 at a table for 4!!!! I want answers!!!Complaint #3..... we sit down at a table that’s designed for 4 and we put our meat on the grill. It’s “steaming” but not sizzling. We told our server and he noticed the flame would go on then off then on then off again. It’s not working. Server went to talk to mgr to see about getting us a different table but while he was gone another guy tried to get it fixed. He claimed it was fixed and it would be fine. Nope!! 5 minutes later our meat was not cooked!! We demanded another table.The good news is they finally sat us at a larger table and the grill worked fine. Food was great and both servers we had were great. If they could just fix the seating screw ups they’d be fine.

Review №191

2019-05-03 05:05:07

The experience was good. The food was also good. We had a small snafu about our water glasses being refilled but they quickly recovered and did a fine job overall. The price was fair. I would come back again.

Review №192

2021-08-08 04:59:04

Rude staff, cut you off while ordering and don’t check up on your table for refills or more meat. Portions are small, take so long to keep bringing the meat you ordered. Annoying. Seating will take about an hour when promised 30minutes. Not to mentioned they call you cause your table is “ready” and they make you wait another 30 mins for them to clean up the table.

Review №193

2020-12-11 00:42:07

Been here a few times before this Covid epidemic occurred, you get your bang for your buck for sure! The waiters were always attentive and fast. The meats were fresh and very tasty, and the overall atmosphere was chill! Im not sure how things are recently because of Covid outlines, but when everything is safe and they open their dining room once again, I would recommend!

Review №194

2016-05-09 06:16:56

This place is amazing! I have been there with my family and Weve got really satisfied with the food and services. All staff were great especially Alex who was very kind and helpful when we wanted to order orasking for changing the plat on the fire!The food was fresh and tasty however I think the music was very loud and on our nerve!?I really recommend this restaurant for the quality and also quantity food.I wish they consider some kind of fish food as well!

Review №195

2023-05-16 13:47:18

Good food. Not as flavorful as others, but a good place.

Review №196

2019-06-08 21:29:13

Not only are you going to wait for hours but the kids working here need to act like they actually like their job. Smile a bit more 🙂 Aside from that I asked for spicy sauce and the waiter accidentally dropped it on the table/drink. He did get me another drink which is why I’m giving the 3 stars but never cleaned the table I had to do it myself after he looked over twice. The food is clean I have nothing negative to say about that.

Review №197

2022-06-11 20:45:18

Food was great, service was in a big hurry and the table wasnt prepared when they seat us at that table, until my friend spoke to manager and things got much better.

Review №198

2020-02-15 22:09:34

Friendly staff and price is about right for the selection and variety of meat and hot food items.