Gen Korean BBQ House in Mountain View

I’m a loyal customer here! The food is really yummy and lots of varieties. Service is 50/50 sometimes good sometimes you will be waiting for a bit. Kids love this place because they can help flip whatever you have on the bbq. My favorite is the spicy pork belly a must try! Lunch is less than $25 for all you can eat

Menu available on phone. Request a paper menu for easy ordering. Service is hit or miss, it depends on the waiter assigned to your table. It is easier to enjoy the experience if you are already familiar with Korean food since recommendations and service could be minimal. Get the Hotteok, Korean Sweet Pancakes as dessert. They are listed as appetizer but they make a great end of meal.

Decent Korean Barbecue chain location right off of El Camino Real in Mountain View. Highlights here are ease of location, plenty of parking, affordable and good food, and decent ambiance.It’s roughly 30 dollars for all you can eat within 2 hours. You’re charged 5$ for each order you can’t complete before leaving (to avoid people wasting food and taking advantage of the system). Alcohol and desserts are not included in price but everything else is, including appetizers.Service was decent but not overly friendly. The restaurant was clean and bathrooms tidy. It’s a bit dark inside for my liking but it’s part of the style I suppose. The food was also pretty good, quality comparable to maybe a large chain restaurant.Overall, this is a good spot if you’re looking for Korean Barbecue in a convenient location, fast service, and good prices.

Counter point to some odd the reviews I have to mention that we were seated immediately and our server was very attentive and checked in with us multiple times.We had a “pitcher” (actually it’s a carafe) of the apple soju. This is the only thing I wouldn’t recommend, unless you like wine coolers. It was too sweet for me and the fountain soda water they used had that chemical co2 taste.

Disappointing experience! No sauces and no appetizers!! Have been waiting for over 15 minutes for pan replacement. The service was too bad to enjoy the whole two hours because you cannot order and grill the food.

First time visiting a Korean BBQ restaurant. I didnt expect to cook myself on my birthday. I always like to try new restaurants. Love food from all over the world.The food was well prepared and the amount of food was really good. The place is beautifully layout and decorated. The service would be nice if was more friendly. Quick service rigth to the point of order and get serve not even a smile.I personally like friendly servers. I dont like to cook so It wasnt the rigth fit for me. Not much explanation given of how it works for first timers eaters just guess and go with the flow.Bring a jacket the place is freezing cold. If you dont like to cook for yourself definitely not a place for you.Very clean restroomFamily friendlyNo pets allowedMenu had to be downloaded on the phone.Parking lot right at frontHandicap accessible

Went on Sunday, expected a little wait time because they don’t take reservation for a party below 10 person. We were a little hungry since we were hiking for hours that day…The wait was completely fine, less than 15 mins but as we sat down another 20 mins passed. We waved our hands like we are in a train cabin waving for the people in the platform but the train never started for its journey… meaning no one came by like we were invisible🫥🫥🫥Then our savior arrived and we ordered our food, which is 4 items at a time, 3 items came instantly like he was hiding it behind im his hands.We started to cook them, asked him to get the sides but didn’t came before we asked third time….Funny thing is, we ordered our second round but the food didn’t come for 10 mins and our savior came and ‘asked is that all?’We nodded thinking the remaining food is coming. But he turned off our source of fire. I got surprised and asked him about our lost food…. Then he went and came with the food… we were the last ones to leave theRestaurant that day.Asked the host about the busy hours suggested that we could come before 6pm during weekends to enjoy.Overall the food was great, service was okay (maybe because of less servers).Might try again when its not that busy…

The service here is a train wreck! They had 1 server working doing about 20 tables. He forgot our order about 7 times. He kept bringing the wrong food, and never brought our appetizers. We ordered dessert, but it never came.Now for the steak 🥩The meats were spectacular. All the steak was very well marinated. The Cajun chicken was perfect, along with everything else. Endless meat, so can’t complain there 👍🏼Sadly, they kept bringing orders to wrong tables, and we received items we never ordered!Only giving 3 stars because the food was good!!

We went for lunch and you could order from a selection of 31 meats, unlimited for 2 hours.The atmosphere was good, the meat was good and the service was good as well.

I have eaten at all of the Gen locations and by and large they do a wonderful job and the food is excellent but I did have an incident 2540 El Camino Real with Carmen the general manager one of her servers took my credit card disappeared from my table and never returned it for 30 minutes when I got up to inquire about it she acted like it was not a big deal and the fact that he gave my credit card to somebody else was no problem I did not make a big fuss about it but upon subsequent visits this general manager Carmen decided to be extremely rude and combative as well as unlike all the other locations leaving customers right at the front for 5 to 10 minutes which is not usual for Gen I asked her for her corporate number so that I may inquire about a resolution she gave me chicken scratch on a paper and made it impossible to talk about it so Im going to leave this review and I hope it helps some folks to stay away from this particular one because it is poorly ran and very Petty