Great Khans Mongolian BBQ in Thousand Oaks

Review №1

2023-09-06 02:34:02

Food was phenomenal and the portion was large. I see some other reviewers complaining about the staff but the staff I dealt with was just fine. Youll notice no negative reviews are really about the food and thats for good reason its fresh and as customizable as you make it. Definitely the best in the food court.

Review №2

2022-03-16 04:28:53

The food was hot so I had to let it cool down. I liked that it was fresh. I chose chicken, carrots, broccoli, and bean sprouts to go with the noodles. It was savory, I enjoyed every bite and felt satisfied afterwards.

Review №3

2023-08-10 21:34:25

I like this food but the two workers from today they’re so rude there was no one on the cashier the cook was so rude he was talking bad words I think because he just cleaned the grill and he got my order I don’t care about his life I just wanted my food I’m paying for it it’s not free he’s getting pay for his work it’s not my fault if he’s not happy please fix that on this place food is great 👍

Review №4

2023-03-23 13:46:40

Service was terrible, no one at the register to take our order for a while then all the employees except for one basically looked and acted like they didnt want to be there. Once our food was done we asked the cook for napkins and he told me I need to go back to the register, so I did waited behind two people to order once he took care of them and it was my turn he turned away and started wiping off trays completely ignoring me. After a minute I called back to him excuse me trying to get his attention still being ignored the cook came all the way over hearing me to hand me some napkins. Food wasnt too bad but did have way too much of the liquid they put on while cooking ended up almost soup like once I got to the bottom of the container.

Review №5

2017-11-27 03:36:40

Best food in the mall hands down.The open grill area is fantastic, after you have selected all your fixings and mix’ins you get to watch it being prepared. It does not get much simpler than this.Food is always fresh, does not weigh you down and the portions are quite big.Pro Tip: Go all vegetarian and enjoy the fresh vegetables.

Review №6

2022-04-15 22:12:52

The manger here has 0 customer service skills. 1st time I ever went and didn’t explain anything. He threw away perfectly good meats. Wouldn’t recommend this to anyone! I’ll never eat here ever again! If I could I’d give this place a 0/10 on friendly service!!! And he refused to give my money back because the bowl was “already made” yet didn’t explain how it works at all!!!

Review №7

2022-06-02 22:44:08

The food is good, but beware when you buy a beverage. The drinks here have always been refillable, but suddenly they are not. They charged $2.79 for a small drink and never mentioned that I couldn’t refill it. Drinks are cheaper and refillable elsewhere nearby so it would be prudent to take your business elsewhere.

Review №8

2023-06-09 23:50:22

Need rice but otherwise its delicious

Review №9

2018-10-07 00:35:13

Why a 5 star review? Everyone expects to get decent service. Everyone expects decent food Everyone expects to have a good experience. But every time I come here I have an EXCEPTIONAL experience! The food is ALWAYS fresh. The place is ALWAYS CLEAN! There staff is always SUPER friendly and helpful! Bryan was friendly at the register. Marcial cooked our plate to perfection. And Antonio was fabulous! Im vegetarian, but my daughter is not. They kindly and happily cooked the meat separately. Antonio smiled the whole time and went out of his way to be extra awesome! We ALWAYS eat here when visiting The Oaks Mall in Thousand Oaks ❤️ Definitely and highly recommend!

Review №10

2021-08-06 05:46:33

The food is delicious BUT they need to teach hygiene to the workers putting the food in the plates, I asked to if she was gonna serve me to have her tie her hair and change gloves because she was on her phone, touching her hair, and then touching the food and inside of the bowls, pressing the food down with the same gloves. Instead of having her tie her hair back the cashier put gloves on and did my order. No one said anything, she kept on her phone with her hair down serving people. She was on her phone in between each customer and grabbing her hair. I feel bad for those other people whom she served. DO BETTER!