I really like this hotel because it has healing water, a clean pool, and two clean Jacuzzi. I and my husband come every year, take meat with us, and make a barbecue. Two years ago this hotel had serious problems with the service, but I was very surprised this year when I saw how much the hotel has changed for the better. At first, I could not understand the reason for the changes. Then I realized that the hotel owner changed the manager. I want to say a huge thank you to Ella, the general manager, because she solves all problems quickly, intelligently, and correctly.
UPDATED 4/7/19:Our second visit ~ best family vacay ever! Very casual. Awesome room. Expectional people running this place and working here. Me and the kids had a great time. The other guests were friendly too! My daughter made friends at the pool as did we. It was really fun. Loved our room w/kitchen! Families were BBQ-ing. The pool and spa were open late which was wonderful. Cant wait to visit again!!__________________(3 months earlier)We came to get away and then we wanted to stay. Lovely grotto appeal. Amazing pools and spas bring the kids. Ella and her staff were quick to do whatever they could to make our stay better than we imagined and for the price youll be blown away by the lovely rooms. Currently in process of renovation this charming spa hotel is on its way to the next level. Bravo!!! 5 stars Ella :)
Loved my stay here. This hotel felt homey and I felt comfortable. I enjoyed the two jacuzzis the hotel has and the swimming pool. The best part I would say is that the hotel water is full of minerals. Our room was clean and organized. And the management was friendly and helper. Overall, I really enjoyed staying at this hotel and will most likely come back.
This place is hilariousSo so so odd, its in the middle of being re-done/ re-vamped....its like old Rat Pack hang out meets the Flintstones.Our room was not one of the ones being re-done.Such a weird funky place.Girl (very very young) at front desk was sweet.Scary dudes in parking lot.Im gonna come back to see how it changes.
This is a great hotel! Relaxing in the color changing hot tub, or the less hotter one for kids, is amazing alongside its usually warm pool. Rooms with balconies, or extra space or even kitchens. A clean, and fresh smelling place that has a tropical kind of feeling and look, yet is also very diverse. Jews, Russians, Asians and more come to stay and visit. We have had fun shooting pool in their lobby too! Mrs. Ella has been such a blessing as we needed an extended rate, so she and her enlightened staff have refreshingly provided a most hospitable experience!!! Thanks Hyundae!Christy & Charles-
Slow check in. Took about 45 minutes. TV got only 1 channel. And it wasnt cable. Just a local channel. Didnt have a phone in the room. There was no room in the bathroom to really move around. Toilet is too close to the door. Holes in the bathroom ceiling. There was no hairdryer or coffee pot in the room. Pools were nice though. And room had a nice balcony. I wont stay here again. I payed $87 with tax. It was overpriced for what I got. Or actually, what I didnt get..
This review is from the perspective of an EX EMPLOYEE!! This is a hotel that has so much potential but the owners are horrible and racist. Just letting everyone know that place is INFESTED with cockroaches and RATS. I have many pictures and even videos of rats all in the LOBBY and BOTH KITCHEN AREAS!! (They still let their guests rent out the kitchens by the way) The owners have made many racial slurs not only to me but many homeless people who come into their lobby only asking for water and clearly don’t care about their employees or their guests because they haven’t fixed their infestation problems for who knows how long. The pictures... oh don’t be fooled! 😂😂 the place is nothing like the pictures. And the rooms smell so gross. There’s water damage all over the walls and ceiling. So if you love yourself and your peers, you’ll go anywhere BUT The Hyundae Resort & Spa... or so they call it a spa 😂😂😂
We had a good stay. Unique place for sure. I appreciated the decorative themes. There is a closed bar and restaurant area that looked like it would have been a great addition to the pool and hot tub. If you are looking for a decent price for a simple stay, I recommend this place.
ZERO STARS! Spoiler Alert!!! BEDBUGS! DO NOT EVEN CONSIDER STAYING HERE! The pictures are misleading! The pool decent, but the rest is nothing like the ads.My family and I arrived at around 7:30pm after a very long day. First we find a note saying the attendant was out to lunch. We finally were checked in an hour later, immediately taking my six year old to the pool. We forgave the fact there was a big cockroach in the bathroom upon our arrival. We forgave the smell, the dirt, the outdated decor. We decided to make the best of it and relax at the pool. We returned to the room around midnight, exhausted! What did we find?? BED BUGS! PLURAL.... BED BUGS! My fiancé killed them immediately and reported it straight away. The “Supervisor” (who we were told only spoke Chinese and Spanish) who, with the attendant, came to the room. He was very indignant, first- accusing us of causing a huge puddle of standing water coming from the room next door (which appeared to be a family living there based on the laundry hanging all down the fence)...then he proceeded to tear apart the beds as the attendant translated that he didn’t see anything and it’s “not that he doesn’t believe you” but since there aren’t any in the bed (just the dead one on the wad of toilet paper my fiancé had brought to them), “there is nothing [they] can do” except move us. He was like, what bugs? Ummmm...that one on the tissue we gave you?? He offered us to move. No, we did not want another room. He said we could move (again, seemingly surprised that we wanted to leave). We had already packed and got dressed to go.We insisted on a refund as we did NOT want to stay! We told him that we were leaving and driving home to Phoenix. He said to come back in the morning and ask the manager, Ella, to help. We again told them we were going back to Arizona and couldn’t come back in the morning since they already took out money and we had nowhere to stay. He again offered another room, but nothing else. My disabled autistic son was very upset and having severe anxiety. He needed us to leave. Nobody cared. We made the four hour drive back to Arizona, after just one day in CA.WE WERE AT THE HOTEL FOR FOUR HOURS TOTAL BY THAT TIME! We should have received an apology AND an immediate refund!We paid $77+ for the room and a $100 deposit (that now that we read other reviews, we probably will also have to fight to get back!) They gave us the manager’s card and said to see if there is anything she can do. The attendant said the supervisor couldn’t help us and that he didn’t know what to do some it was his first day.We called Emma this morning after we returned home, forced to leave a VM which was never returned. We called the front desk repeatedly with no answer. What a scam. What a nightmare! WE JUST WANT OUR MONEY BACK!
Stayed here for a week for a ps area job. Hotel is cheap but my company paid the bill so Im not complaining. To be clear, this place is a total dive. Its well past its prime but for some reason its charming.I would not want to visit this place with the wife and kids. Too muskie and old. But for the week it suits my needs just fine.
Nice hotel, somewhat dated, could use a little work, front desk friendly, mineral pool. Need to get rid of that Flintstone motifs covering on the place. Room are dated but clean and spacious. TV so-so. Internet seems to work in places not in others. Overall, once covid is over and an investment in remodeling, could over shoot The Spa and give Miracle a run for the money. Years ago it had a restaurant and rocking bar. I heard a Rockstar front desk agent might be joining their staff. Thats what I heard thru the grapevine.
Struggling to revive after being run down. Family finances so recovery is slow. Poorly trained front desk staff but friendly at least. Nice mineral hot and normal pools. Renovated rooms are nice. Maid(s) cut corners on cleanliness(dust balls under bed). Visible surfaces are being cleaned at least. Bath clean.
I gave the receptionist my credit card to authorize a hold, she charged it, then BEFORE I signed the *paperwork saying there were no refunds* (READ BEFORE YOU SIGN!) I asked to look at the room. I went and looked and did NOT like what I saw: the carpet was dirty the tub was dirty. I went back to the front desk and said “no thanks, please refund my money” she said she did but the charge still showed up on my credit card! I had to dispute it with the credit card company. BEWARE!!!
The place is a little worn. The manager James is a good guy and runs the place the best he can given its limitations. A few weeks ago we had no hot water for over a week and now the internet is down. There are much more worse places to stay. Its not the W.
Resort may be a bit much... Maybe it was hot in its heyday, but as of last week, it was simply a serviceable hotel of middling quality. First issue was service. One girl and an old guy who might have been the owner seemed to work the entire property, leaving service something to be desired. There was a strange presence of multiple police/security personnel investigating a past patron that also made for an awkward stay. The room was dated with shabby carpeting and no service phone. Everything you may need, from ice buckets to bath towels requires a trip to the front desk. Less than ideal. 3/5.
My family has been here for 2 weeks. This place has so much potential that its not even funny. You have one man who is doing his best to completely renovate the place. Every day he is outside or in a room doing something. All staff members are very sweet and helpful. They accommodate in any way that they can. The rooms are very spacious and very clean. The pool area is AMAZING!!! We have had bbqs down there with are kids and grandkids. In fact my oldest granddaughter told my daughter that we live in a palace!!! Super cute. Everyday they ask if they can go to grandpa and geandmas new home. Not knowing the difference of us on vacation or actually living here.My husband wants to stay and not go home. I would DEFINITELY RECOMMEND THIS PLACE AND I DEFINITELY WILL RETURN HERE TO SEE WHAT THEY HAVE DONE TO THE PLACE WITHIN TIME!!!!
To be completely honest I think three stars are way more than enough for this place. Room was below average, swimming pool was little too small, location was way far from the downtown and no good restaurants were near. But I gave three stars anyways becuase of the people I went with. Its a Korean resort so dont expect anything fancy but the faculty was nice and the jacuzzi was really good. Oh and fyi, theres no hair dryer.
We visit this spa bi-annually and we know what to expect for the price that we pay. However, the most recent visit changed how we see this spa. They recently closed one of the two hot tubs in the spa. This might not be a problem if there is a minimal amount of people at the spa. But the weekend we arrived it was obvious the spa was heavily booked. With only one hot tub available for the entire spa, I doubt anybody had a chance to relax in the hot tub. We were basically all packed in there like sardines. This greatly impacted my experience and I doubt I will ever return to location again.
Where do I start? I booked through Travelocity and first time in my life decided to pay cash for the room upon arrival. Arrived a little later than check in on April 12th, 2019. Upon arrival, the front desk asked me for my payment immediately and $100 deposit. I went to the room 112 first floor, into an old smelly run down room. Wooden floors, with hair all over, stains on the covers, dust everywhere. Put my belongings aside and went to the restroom as I walked into the restroom a flipped over dead big cockroach. I still ignored it, told myself hey it’s the desert it’s possible. Looked around the room and opened the curtains and saw another door within the room with access to my room only from the other side with an empty jacuzzi that I can’t get to, but it’s in my room??!Went out into the city as it was Coachella weekend. Came back around midnight after driving around for Coachella and of course I went and purchased my own sheets to cover up the stains on the existing sheets. Laid down, attempted to turn on the TV that does not work, and here we go my body started to itch... I got up went to look for the front desk manager, as it does not exist. A security walked up to me and said is there anyone at the front desk, he replied “ yes me, I’m both security and front desk and night”. I mentioned to him that I think there is a bug problem he said he can’t do anything have to take it up with the front desk manager in the morning. Following day I had to run some errands and came back to the disgusting room. In meantime the maintenance man Michael got intoxicated and is running in the hallways completely naked who I believe is the owners relative. And notice fleas jumping on the bed, bed bugs, and cockroaches, I guess turning on the light surprised them. Again went into the restroom and notice a lot more of these little creatures everywhere. I went to complain again and contacted Travelocity as I wanted to leave and get a refund. The security guard whose name is David, great guy by the way, mentions I can’t do anything but give you another room the “owners” will only be able to give you a refund. I mentioned I want to leave and want my refund! In a way long story short I had to wait for the owners to arrive. I did not stay in the other room they gave me I ended up trying to sleep in my car. At 7 am I went to the front desk demanding to speak to the owners, since they are the only ones who are “able” to do a refund. Hours went by nothing, the girl at the front desk Angelica amazing worker, kept calling the owners who are upstairs in room 335 where they stay, kept ignoring the call. So she reached out to the general manager by phone whose name is Ella another amazing sweet hard worker. She said unfortunately the owners aren’t answering and they are the only ones with access to cash to refund you. At this point I was livid because the owners refused to come speak to me. So I took my next step and went to the police station. As soon as my arrival to the police station, I mentioned to the officer I was trying to call the dept phone was busy but I have and issue with my hotel, and there he stopped me, and mentioned let me guess and named my hotel. Than later I found out that this area that the hotel is located in, is a very bad area flooded with gangs, crack heads, and theft, and transients. As the officer arrived they came to a conclusion to refund my money. I wait and I’m still not getting a refund. Hours go by and finally the owners show their face Charles and Christina who stay occasionally like I said in room 335. Charles says what do you want? Aggressively and tells me you’re not getting a refund. And says what you’re scared of bugs. No apology and try’s to act like his piece of dump flimsy property which is falling apart is like a hotel in Monte Carlo. He wanted to see the bugs himself so we walked to the room, and sees it and starts to take pictures, and says what it’s okay it’s bugs it’s normal, your house has bugs. A
Sketch....100%..... Pictures online are nothing like the resort looks. It was so bad we requested a refund and went elsewhere. The neighborhood is questionable and the pool area and hotel are COMPLETELY rundown. Smells of mildew in the lobby. Crazy as it seems room seemed clean, but the thought of spending the night here made me nervous and anxious. Think from dusk til dawn vampires coming out at night........I wish I had thought to take pictures to help people see what was going on.
The deposit is$200.00 the rooms look nothing like the pictures..there is no vending machines no breakfast three pools are run down. The staff is not very cooperative. No phone in rooms nor any coffee markers either. When you pay over 100 a night you would think. I will never book here again.
My son comes swimming here all the time. This was my first time visiting. Staff here was okay. As my son and I were entering, they were busy getting rid of unwanted patrons to make sure that our stay was comfortable. Ill definitely visit again.
Hyundae resorts is the Best place to relax in desert hot springs. Clean and well maintained. Plenty of grills to cook your BBQ on. Big parking lot. Has one large pool to cool off from the desert heat. And not one but two jacuzzis with different temperatures. They have a cue table if it gets too hot outside and you want to have some fun. Overall a great experience swimming by the pool and BBQing. Theyre rooms also have AC which is a big plus. Very kind and mannerly workers. Would recommend to anyone who wants to enjoy the sun by the pool with some good food. They have a fridge and a kitchen depending on the room. Prices are awesome for the deal. Check this place out!!
These place is Cool its just not for ordinary people.Like its Good you know like a apartment complex low key due to the covid 19 it has lets say extended staying guest like residents so .. dont expect a lush get away however its owned by ready nice people trying to hold on to there business so give em a try there not jabkyon the business end .. just a few of the occupants need to vacate 👍
-Rooms had just one big towel and one hand towel. If you need them you have to go to the front desk and ask for them.-No phone in the rooms to reach front desk either.-Wifi is sooooo slow.-Found a cockroach in the bathroom that came out of a little corner next to the sink. We took this to the front office and all well all they were able to refund was 10%. I wasn’t happy about that at all so they did 15%. Oh well I guess. Right, what can one do? Posting a pic of the location where the cockroach came out from. On top of that, this hotel has taken too long to give me my deposit back. I payed my deposit at check in which I was supposed to receive it back within 5-7 business days. It is now business day# 11 and I’m still trying to get that back. I’ve called them too many times and emails and according to the manager, I am not the only one calling about our deposit and apparently the owners don’t care to take care of this issue. She mentioned that she has talked to the owners about this issue but they are not doing anything to resolve this. I am on the phone with them as Im entering my review and been on hold for an hour while the “look” for my file. I’m so tired of calling them to give me my money back. They finally told me to call my bank about this but I called my bank before I calle the hotel back today. Nothing was deposited to my account. So I guess I won’t be seeing my $100 deposit. Definitely won’t be going back and definitely do not recommend this place.
This is by far the worst hotel I have ever stayed at. Pulled back the sheets to see a mattress completely stained with Urine as well as a complete infestation of bed bugs. We immediately checked out and they refused to give us a refund for the week we paid for. Offered to give us another room. Don’t think so. Do NOT stay or book at this resort.....
Can’t find a place with more friendly service than this! I was happy to get use out of the free bbq pits and my companions were grateful. I don’t know if it was better for my body but the mineral water was a step above the norm. Overall a great deal and I’m happy with my experience.
We have been booking this hotel for about a year . Its always clean . Quiet. Guest services are always so nice. Kids love their pool. I enjoy their jacuzzi . Price ? Awesome on my budget . ♡ Martinez and Balderas family
Worst of the worst.We use to come here often, when previous manager was running this place, and always had welcome smile and excellent service provided my manager Ella and her staff. Now we came there with group of friends and found out from very rude receptionist, that Ella is no longer there, and this hotel under new owner and new manager. Soooo, lol they have a new manager who doesnt speak or understand any English. Its just funny. After that we just decided to go and stay somewhere else. Horrible service. DO NOT RECOMMEND !
Had a good atmosphere, and the spa and mineral pools are great. There was no cable and television worked. The staff was great very attentive and helpful. Great soaps and shampoos and the rooms are keeped very clean.
EVERY 4 OR 5 STAR ON HERE IS RIGGED, NO QUESTION ABOUT IT!!!!!! Weve stayed at Motel 6s, The Roadway Inn, Royal Plaza and Red Roof Inn amongst many other lower end motels and this EASILY took the cake as the worst!!! There was no phone in the room to call for an extra towel, then we came in the next day to find out that our room hadnt been touched. The beds werent made, the dirty towels from the day before were still there and when I called (on my cell phone) they told me I had to request for the beds to be made and new towels to be put in the room. The furniture on the patio was so filthy that we couldnt even use it, the mattresses were so very uncomfortable that my back was aching the following morning and half of the facility has been abandoned and looks like it belongs in a ghost town; there was even tagging on the wall of the abandoned bar hallway that we had to take to get to our room....what the hell?!?!?! PS. Heard several other guests while we were there complaining about the condition of the hotel as well. Go check it out for yourself before booking a room.
Hyundae Resort and Spa is a great place in Desert Hot Springs to enjoy your desert vacation with the comfort like home.Large Heated mineral pool and 2 jacuzzis to enjoy until midnight. You may barbecue in the patio area.Great place for families, couples and groups of all ages.Very friendly and nice staff. Say hi to the very nice manager, with the welcoming smile, Ella.
Pretty decent for the price. Housekeeping comes by every morning. The pool area is kept clean and nice looking. The staff are pretty nice and very helpful, especially the older gentleman who is the security gaurd
Room was fine, WiFi was spotty/slow. The pool and hot tubs were well maintained but the rest of the hotel was run down as were the amenities, towels, etc. Its like a cross between an old motel and a very budget B&B.
Hyundae is many things. On one hand it is quirky, even a bit charming, and the staff was very nice. The price was reasonable. On the other hand, the sheets and pillow cases were dirty. And theres some refurnishing which looks like an abandoned project. Add together all those things, and you have a decent experience.
Number one thing that put this hotel as the number one hotel Ive ever been to is the floors! My daughter hates to wear shows inside... In this hotel her white white socks stay white... Which in turn inspired me to walk barefoot and you guessed it... My feet are still clean.. Ahhhh! The experience is just amazing the staff is respectful and hotel its self is tidy and comfortable. Hyundae Hotel thank you for the great time I got to spend at your hotel!
First room I checked into had vomit in the sink. After asking if there was a king room available upon arrival I was told none were available. After the vomit in the sink incident I was switched to a king room that equally sucked. This place had cardboard beds, dirty carpets, no towels in the bathroom, scratchy sheets. I booked 6 months in advance. DONT DO IT EVER....EVER...EVER!!!!
If the dirty hotel room, lack of phone/cable tv/wifi in the rooms, and loud, drunken staff arent enough to drive you away, the sexual harassment will. (And good luck getting your money refunded in less than a month, if youre even that lucky at all.)I went to the front desk to check in while my boyfriend parked the car and gathered our bags. It sounded like a group of drunken frat boys was watching a sporting event in the room next to the check-in counter. The manager, Elsa, came around the corner and laughed as she excused her loud staff members. This wasnt an immediate issue, but Elsa obviously overlooked some of her staffs ability to handle themselves while *drinking on-site after hours.*As Im checking in at the front desk - my boyfriend still outside with the car - a short, chunky, bald, tattooed man approaches the desk and starts joking around with the check-in clerk. He then turns to me and asks, so what room are you staying in? I was shocked that a complete stranger just asked me for my room location, but I still wasnt sure who this guy was - was he staff, or just some weird, drunk local who hangs at the bar? When I asked why my room number was any of this strangers business, he says, it would be to your benefit. My level of shock went through the roof. I then brought up that my boyfriend was with me, at which point the guy finally realized he was being totally inappropriate and tried to pass off his comments - well, I work here, and I can help you if you need anything, like did you know we have an ice machine, etc etc. After the drunk tattooed bald guy walked away, the clerk at least acknowledged this appalling behavior and said Im really sorry, theres no excuse for that.When my boyfriend and I got up to our room, I relayed my tale of disgust at the front desk. After discovering that the hotels cable tv and wifi didnt work, and our trashy, ill-cleaned room didnt even have a phone, we decided enough was enough. After being in our room less than 1 hour, we went downstairs to find the clerk and ask for a refund before leaving. The front desk isnt 24 hours, and the security guard obviously couldnt help us, so I left my key on the desk and attempted to deal with everything in the morning.Even after the hotel received my report of harassment by their drunken staff member, it took a MONTH of badgering them through filing complaints with my bank and HOURS spent on the phone with Priceline to get my full refund. They even tried to pull a fast one on me - after my first round of calls with Priceline, they emailed me with a refund for a measly 1 nights stay out of the 3 nights I had booked - and I hadnt even touched the room or used any of their services before I abandoned my room that night. It took weekly phone calls from Priceline to get these shady hotel owners to give me back my full refund.This place does not care about you, your money, or how their staff sexually harasses their guests. If the other Yelp reviews arent discouraging enough, hopefully this one will be the nail in the coffin on this AWFUL hotel.
I dont know who rated this dump a 3-star hotel, but what a joke. This place is awful. Where to begin? The Flinstone rock vibe? The soda machine in the lobby that spits out old carbonated water? The weak attempt at putting a table and chairs in the lobby that smelled like old mop water? So many off putting things: the weak attempt at cleaning anything, the charge-by-the-hour look and feel of the place, or the $90 youll spend for a TV w/ no cable, wi-fi that drops or never connects, or the outlets that dont work. We didnt even do the pools; if the way they kept the hotel was a reflection as to how they kept their pools, no thanks, Im good. This is so horrible; spare yourself the indignity of staying at this dump.
I was guest for the second time this year and both times were just terrible. Both times when we went to check out they told us they had no entry in the system that we were there. Telling us we had to pay again cause no charges were posted. I argued for about 30 minutes with no resolution.I asked to speak with a manager and was told she was too busy at the moment. Thats sad...i think someome is Taken money or revenue on the side..your staff reflects the way your manager acts and treats your guest.One positive note the security gaurd Dina was great. As she did what she could to help..she showed empathy and cared.
Very nice and quiet. Very restful place to go and rejuvenate. Seems to be well run ;however, with an eye to being green minded. The staff is friendly. The hotel manager James does his best to make your stay enjoyable.
Friendly, responsive, warm and comfortable, clean accommodations.The staff was knowledgeable of area restaurants and entertainment activites. Hot tubs were great for those wintery night spent there. Enjoyed our stay.
STAY AWAY FROM THEREThe place doesnt TV working, No restaurant or bar because they are close for renovations (probably for years).We got our room and came back at midnight and couldnt open the door, nobody was at the front desk, even the security guy couldnt open it with his keys. We waited 1 hour outside, until he opens it. How? By climbing from the rooms balcony because YES he could and the windows dont even lock!!!The next morning I ask to see the manager to complain about all of it and she was too busy to see me but got my informations and said they will call me back and give me a discount.Not only they nver called me but I try to call them over 10 times and nobody answered, and OF course their voicemail is full.Also the Wifi doesnt work, and the pool is so dirty that it might have a lot of mineral but I would never even touch the water.Honestly stay away from this place you can find better in the area for the same price, its just dangerous to leave your personal items in this place, and the staff is just not professional and rude
Wifi was not working, no drinking water provided by hotel in the room, no restaurant in the hotel, bed was not at all comfortable (I could not sleep whole night), and most important was no lock in bathroom. They had other small issues too but very small compared to these. Positive point was, staff was friendly and good and AC was working.
No alarm clock, AC cant keep room cool at 10:30 at night, no quid for TV, very dated. Just got here, so I will probably have more complaints tomorro. Oh ya, no phones in the rooms, so you cant call the desk to complain.
This place is very unprofessional they dont like to pay there bills and constantly making fabrications and lies when it comes time to pay a bill on services needed. beware stay at your own risk. they called for a service and were aware there would be a service call now they say cant remember even when given a invoice they refuse to pay we aint the only company in coachella valley that had this problem . They should be looked at with extreme caution when doing work for the HYUNDAE HOTEL DHS ca. infested with cockroaches and rats
I dont know if we just ended up with a crappy room but ended up switching rooms cause the first ones carpet was dirty and gross looking then the second room look okay somewhat but closely looking at the bed theres NO matress cover!?! Thats totally unsanitary and disgusting!!! Not to mention the big mirrors all around the room that makes me think is this actually a hotel or???? If your looking for a party hotel and dont mind sleeping in questionable room/bed then this is the spot for you...
My girlfriend and I came to palm springs to visit family and ended up having to extend our stay. We have been staying at the hyundae for over 4 months now and have had a wonderful time. We are quiet and keep to ourselves and have appreciated not being disturbed by loud guests or other unnecessary disturbances.
I stayed at the Hyundae resort and spa as an overnight guest with my wife for 2 nights. Overall, the resort is nothing special but is good value for finding a place to sleep in the Palm Springs area. My primary complaints were an unreliable internet connection which I needed to do some work, a very springy cheap mattress and the condition of the bathroom which had some rotting spots on the wood counter and a soapy film on the floor that made it very slippery. Some positives to take away were the friendly staff, low price and effective AC which is a must in the heat of palm springs. Overall, you get what you pay for at Hyundae. One interesting thing in the pool area was a sign forbidding men and women to share the same hot tub due to concerns of religious reasons. The wife and I didnt end up feeling the need to use the pools but just keep that in mind if you have friends or family of the opposite gender you might want to hang out in the hot tubs with.
You got what you paid for. This hotel is old. The bathroom is moldy, dark. The bed is not comfortable, and the ceiling has water spot. The room is not clean and nobody pick up the phone when you cal for the service.
Place smells as soon as you walk in. Girl tending the front is rude and disrespectful and not at all professional. Shes constantly on her cell phone and rolls her eyes at everything you say. States they are under new management but her attitude never changes.
PLEASE READWell if you have possessions that are more expensive than the room don’t stay there. They false advertise 90% of the things they offer they have a security guy that tells you personally that he’s watching the vehicles and tells you to park your car in the blind spot of the cameras just to have your stuff jacked and they can’t do anything about while having no remorse or sympathy long story short don’t stay here your better off sleeping with the bums living in the parking lot.
I had fun there. Staff very nice. Lived there for 2 months early in COVID-19 pandemic 2020. Have been back but different vibe now. Still residential mostly (not visiting)but different unsettling.vibe. Staff nearly all back and still wonderful!! !!
Basic hotel, good price, nothing fancy. I would describe it like a fancy motel or a low end hotel. If youre looking to have a good time in Palm springs and are just looking for a cheap hotel to sleep and maybe relax a bit in, this would not be a bad option. It has a pool, two jacuzzies, pretty good free WiFi, a pool table in lobby, TV in room, not bad security, no-dog policy, one or two person housekeeping, not too crowded, and a decent air-conditioner. What can I say, its: average.
I love everything about this place, from the architecture style that they have makes it feel like you are at the beach. The best thing of this hotel is the spa and the swimming pool area, did I mention they have 2 jacuzzis and 1 big deep swimming pool and theyre heated how cool is that, not to mention the staff was beyond great going out of theyre way to please everyone Im coming back for sure
My wife Jerrie and I love this place. It is a great place to relax and rewind. We like being here so much I went to work here. I am the Maintenance Manager. The Hotel is great, the guest are great and the staff here is a great bunch.
JAMES (Mgr) IS THE BEST!!! Im here sheltering-in-place during the COVID-19 pandemic. In the 2 weeks Ive resided here James has been extremely polite and helpful, doing everything he can to make this situation bearable for everyone. He finds ways to help each person here in these difficult times and always does do with a smile on his face. Hes on-call 24/7 and is the only full-time (and then done!) employee on staff at the moment the only full-time we mployer be at the moment The staff consists of James, a seemingly part-time maintainance man and two part-time (3 days a week). housekeepers,. He has worked everyday (and been called back at night a few times)! day for the almost 3 weeks Ive been here. He handles every situation or request with patience and grace -- even when he was called in at 4 AM when a guest locked himself out. He never loses his temper or has a bad thing to say about anyone. In these trying times he has made what could have been a horrible, depressing experience for all of us here a far better than one could have asked for Hes not just the manager -- hes become a friend.
This hotel is full of idiots. The manager is a fraud and is skimming money right off the top. She is renting rooms to people and taking the money. Its sad that the owners are straight getting ripped off. That manager should be imprisioned. Nice hotel just fraud is being committed here. I would never give them my credit card number.
For the price, this was fine as a place to crash for the night. The mineral water hot tub was nice. But generally, the place is very run down and needs a lot of help. Seems like it once was a paradisaical location.
I love it here! The people that work here are amazing the rooms are huge and the beds are very comfortable! A great place for an amazing price! I definitely recommend this place for a short or long term stay.
Its a huge adult funpark of debauchery and chemical addled jnsanity. Dont look they are talking about and looking at YOU. Dont ahold they will hear you but they cant ignore your presence.Like the storied Hotel California the warm smell of coletis rishi g up through the air and pink champagne on ice.Such a lovely place such a pretty face!
COACHELLA GOERS BEWARE!!!I booked a room for coachella back in June when presale was released. I called in and they promised me a room for four nights for $500. Ofcourse I jumped on it! Fast forward to now, I called in now just to confirm the rate and they claimed that the rate was now $225 a night and that they don’t book rooms 3 months in advance. (Yet I was able to make a reservation which he clearly was able to pull up) he then said the best he could do was upgrade me. My reservation has now doubled! Now two weeks in advance I’m out of a room unless I pay double. This was all coming from the owner of the hotel James YBH. THEY ARE OUT HERE TO SCAM COACHELLA GOERS.
Room was very nice. Amazing view. Hot spring pool and jacuzzis were wonderful. Very helpful and friendly staff. Will definitely be staying here again.
Check in is at 4 pm. Typical motel like rooms, the suites are very bare bones efficiencies, No complementary anything aside from some soap. Jacuzzi had no jets, just a bubbling effect, and the pool was cold and chlorinated, not sure where any medicinal springs were.
It was cool lookin on the outside! Look a lot better in pics and vids but it’s a no . Maybe years ago.. it was fun and poppin. But not now ..room outdated .. seemed clean .. saw a drug deal a few floors below me . . Seems like people live there .. I wouldn’t go back.. I didn’t even stay the night!
No, no, no. Never again. We checked in and a couple of hours later we were told that we had to leave because we had a dog. They have a NO dog policy but its NOT stated anywhere when you check in. The place is run down ayway. We ended up at the Motel Six up the road.
Nice relaxing place. Hansel head of the maintenance seems like he can do anything. Met Jeri Hansel his wife in the lobby. She is a delight.
The spa is more like a dump, the floor is deteriorating, the elevator is not working, the pool is dirty and the room is filthy because they rent to undesired people, enough said. I would not recommend to stay there or in the city period.
Nice vibe but all pretty old and messy. Big rooms, no coffee / tea maker. Tiny bathroom and the shower so low that I couldnt wash my hair standing up.
Very bad quality. The couches and chairs are in ruin, the beds are dirty in very bad condition, with hair fingernails throughout. The pain is scratching off of the shower. Very bad quality. I will not be coming here again.
Friendly staff. Our room was clean and had a comfortable, large king-size bed. Mineral pool and hot tub were delightful!
Stayed here for one night and Im demanding my money back. This room wasnt worth worth 97 dollars. The beds were stiff. Fan didnt work. Rooms werent clean when we got there. Bugs. Water wasnt hot for showers. Go somewhere else this place isnt worth it.
I got a great deal for staying in here. Good and friendly service from employee. Can do some free bbq with my fam, i love it! And i got mineral water compliments (which is good because i dont drink sodas)
One of the best spas Ive ever visited. This place seems recently renovated. Clean and comfortable resort. Esp Arelene helped us a lot everyday.
I am going say its been really nice staying here and been one of the most important part of my life thxs for the experience of the most important thing in my life is family with the warm mineral water in the huge spas an the warm water in the swimming pool my wife and I truly believe in this place i would not want to stay in another place here in Desert Hot Springs California my grandchildren love it sooooooo much great great host an hospitality 😎👪👬👭🏤🌄🔥🌊🎊🎉🏊🏊🏊🎉🎊🎈☄🌟⭐🖒
This hotel is in bankruptcy. I pray that it is purchased and turned into affordable housing for seniors. Its perfect for that!
Went to Hyundae hotel with the family for a day to soak in their hot spring pools. Facility is dated and decor is somewhat tacky, but clean for the most part where it counts. Somewhat sad to see a place past its prime (seeing they closed sections of the hotel such as kitchen and massage area). This place is a 5 star location when compared to places like Sahara motel and other locations (which unfortunately, is not saying much)
Nice hotel in general. It was clean and I liked the pool area. Especially the fact that its in the middle of the hotel was good because it can get pretty windy in that area.
I went there to visit a friend. It is anbalright place but a few dollars more and you could stay at a nicer place maybe? It served his purpose and there were many friendly people. Cheaper by the week.
I doubt that I will return here because the maintenance guy is so rude. He got into a yelling match with another guest and that is unacceptable because it makes people uncomfortable.he is very kind to Korean guests but singles out everyone else.
It wasnt all that great. Its a whole in the wall Run down hotel resort&suite in desert hot springs..but its lile cheap. 100 dollar deposit and 60 bucks to rent for the night.
Staff were friendly. But place was a bit run down. But good pool with 2 Hot tubs. Awesome experience.
The room ac didnt work well i stayed there last saturday still havent recieved a deposit upon calling management wont be there for 3 to 4 more days so still waiting for my 100.00 dollars smh 😡😡😠😠😠
The motel is terrible, very dirty, horrible. Doesnt work jacuzzi, doesnt work wifi, doesnt work Tv .So it was unbelievable !!!!!! The owner was inability to trial and I cant find words. If you want the best for yourself, dont go there !!!!!!!!!!!
Needs a lot of upgrades. The pool area was nice but needed some cleaning up. Rooms are smelly. You get what you pay for.
Please, please, do not make a reservation at this place, I will suggest you stop by and check (YOU WILL NOT EVEN NEED TO.GO PASS LOBBY TO REALIZE THIS IS A NASTY, UNHEALTHY, AND IM BEEN VERY RESPECTFUL USING THIS TERMS)Rooms smell bad, you will see coacaraches all over, how bad was that, we walk out 1 minute after arrive to our room, one of my kids start vomiting, and etc...etc....
Great place ti stay. Great view, awesome receptionist. I would definantly come back again. I recommend this place for your next stay. Elevator equiped.
Hotel price its reasonable for what you getting, the room need some remodelling but the pool area its great, they advertising that they have free WiFi and parking, WiFi never work, but its ok to rest and relax.
Giovanni provides great customer service.He is friendly and attentive. In addition, Micheal, Ella, the manager and Arlene are terrific as well.
It is not on the clean side of the hotels, thats for sure. It seems like the front desk is not organized for this business. The security guard at night is really nice though.
This place is a joke. No hot water its turn down so low cant tell it from the cold. Is nothing like its pictures. Is unkept and no help once paid.
Great experience overall, but did have an issue with my room key. Never got Wi-Fi acess and they do not clean your room daily.
Its very dirty and unclean place .The owner of a personal hotel without a culture is far from polite and deceitful and beggar.This is not the place that went to rest its very dirty and nasty.
Arrived early staff wouldnt accommodate with a room until 4 pm came up with all kinds of accuses as to why no rooms were available. Every unhappy with service. 😞
Stay here if u like the company of cockroaches and ants ( possible bed bugs) I stayed there one night (more than enough). Washrooms are filthy .
Very nice entrance but not the best setting. Very fast and free WiFi, I think this hotel will be better once DHS becomes a better place
This place was an absolute disappointment. The hot springs are a nice feature, but there was no hot water available in the shower. It was barely lukewarm.
Hate it! I like James hes always cool.My gf at the time NYE left me and broke my nose bad memories!
I will never come again! Everything (facilities and cleanliness) is terrible. It was worst hotel I’ve been.
I felt like I was wrapped in marshmallow force field after emerging from the magical mineral waters! -1 star for the infant sized towels.
There is no wifi connection here .I go to take a shower and NO HOT water I go to the front desk and NO body is there I called back to back and finally 45 min later security answered its not her job to help but she did I really appreciate that .this a very ran down hotel looks like its under construction payed $98.00 and a $200 deposit we are very unhappy and do not recommend anyone ever stay here ..
Great staff really cool location its deceiving from the outside super cool inside super big rooms no phone and no breakfast thats still a great place to stay
I stayed there on the homeless assistance program and was told me and my 21month old daughter wasnt allowed to swim in the main pools that they werent for us they didnt give us towels in the room the sheets was stained the shower stall was missing a knob and curtain I had to clean and room was unsafe for a toddler and they knew my daughter was with among numerous other issues very dissatisfied
The best thing about this place is the young front desk woman. She made this whole time here one of the greatest an most memorable!
Avoid this place! The maint. Korean guy yells at the customers..they have section 8 people living in these rooms and he is racist..always telling people to check out harassing customers..poor customer service Rude rude rude! We are on vacation mister..who put him in charge is not right!
I love this place!!! I feel at home here very comfortable very friendly service The staff are fantastic... If I can stay here all summer I would 😁😁😁😁😁
Amazing stay! Arlene was the best! She was super friendly and accommodating. Would definitely recommend!
I live here with my pretty wife Jerri and I work here as well. These are some of our family photos. I will put more in a bit
Great hotel, best General manager, amazing service, super swift service a nice cozy place to stay we will be returning with more friends next time 👍👍👍👍👍
This hotel is fine for the price. And the cave-like interior is extraordinary. Here, a group can come and cook rice.
Rude personnel (administrator Leslie). Dirty suits, old building, cockroaches. Will never come back again. Do not recommend
The spa is the best part of it rooms are old TV barely works hard to get into the internet I probably wont stay there again
Fun hotel super place for kids tons of character cheep and clean brought me back to road Trips of my youth love the 70s vibe
They have two jacuzzis and one pool and theyre OK. The staff is nice and accommodating.
Awesome Place very clean my liked it a lot was just dropping off a friend there but Ill go there myself sometime
It was pretty good. Pool table in the lobby, 1 big pool outside with 2 jacuzzis.
We literally stepped into our rooms and stepped right back out, we didn’t even bother looking back into the room to see the rest of it! We took our money and left.
Worst hotel ever. Do yourself a favor and stay away. Place is absolutely disgusting!
It is a very nice and beautiful place where you can enjoy your stay with your family and friends.
This place is a sight to behold and very colorful and not just in the decor but all of its surroundings
Had a great time during our stay!
No hot water and druggies everywhere its more like a ghetto apartment complex then a hotel
Hotel was OK. Rooms were kind of dirty especially bathroom. No ice machine except for front desk.
Dont forget your $200 deposit or they will make you leave without your non-refundable charge for the room. Total ripoff!!!
Its a historic place with a great general manager, someone should spend the money to bring it back to what it once was
I love this place...always go there when I want to relax...its affordable n clean...
Great place to.stay.... general manager james is soo.feiendly... will be going back
DO NOT! NOT! NOT! GO TO THIS PLACE. BEFORE I WAS ABOUT TO MAKE MY RESERVATION, I HAD SOME QUESTIONS FROM THE WEBSITE AND DECIDED TO CALL THIS PLACE AGAIN BUT THEY WERE BEYOND RUDE AND DECIDED NOT TO ANSWER MY CALLS AFTER! I AM SO GLAD I DIDNT BOOK MY TRIP AT THIS PLACE!
The bathroom is a bit small. But other than that everything was amazing.
This hotel has been ordered closed. City has revoked its business license.
Dont get your Hopes up too high. But it felt pretty clean and safe
It was what you pay for. Stayed on 1st floor nice rooms.Older bathrooms.
The worst hotel very bed service no working a.c in the rooms manger does not speak English running around half dressed the worst hotel ever
Decent location with a great variety of activities, including the incredible spring pools.
No hot water ac didnt work and was charged 96$ this place is horrible
Showers are weird. Bathroom lock didnt work. Otherwise nice place
Very private natural hotsprings and spacious room with a view of the mountains and valley
Be Aware ! They charge $100 deposit and no refund after 3 weeks .I keep calling and nobody answers .
I was at the hyundae hotel in room 226 with my big sis and we had a pretty good time...
Liked it!! Clean room, nice pool area.
15$ for individual person trying to use the day soap & charcoal bbq
Warm mineral water pools, clean rooms, and cooperative workers with good attitudes.
Very quiet and relaxing, it could use some more cleaning and maintenance.
It is not okay to charge money to enter this placedirty broken dangerous uncomfortable illegal unfriendly
It was a nice hotel and the staff was really great
Great service. Look for Arlene. shes the best.
Fridge and microwave in room, prompt delivery of hairdryer on request
Very cheap motel...not clean...smelly...
Rude staff! Policies not listed on the site and very nasty attitudes!
Good overall. Poolside is fantastic. Recommended
Comfortable accommodations, friendly staff, great price!
Good family resort. Inexpensive and clean.
There ok 2star place....motel 6 is better
Very bad costumer service the girl by front desk dont even understand English
They went out of there way to make us happy
I liked that the pool had shading right above it
Old and dirty. Very high security deposit.
The front desk girl itzel is the nicest.
Rooms 3.0 Parking 4.0 Pool 3.0BBQ Area 4.0
Loved it ! Great place for partys!
Very bad.. better to go Motel 6
Quiet and very interesting place good customer service
No hot water...no Wi-Fi. Disappointing
This looks like someone was outside. There was no one
Good prices just need more maintenance
BED BUGS! Didn’t even sleep there.
Worst place to stay at really bad rooms
ITS CRAZY! How cheap the prices are during the week.
Were here for mineral water. Not for the room
Always great, quite restful and with a great staff
Like an old hotel...it looks close but it s not
Old. Bad TV.
Horrible dont spend your money here
Had a great experience. Thank you.
Old and rundown hotel with barely any visitors.
A little run down. No hot water in room.
Good place but needs maintenance
Bad, ugly, not maintained place.
Water as well as room are not clean
👎
2 star rating for a 2 star hotel
DO NOT I REPEAT DO NOT GO TO THIS PLACE
Great place
Is good for a people with health problems
A very unique experience to say
Nice and clean rooms
Very good
Nice room
Needs to be renovated ALOT
Total reviews rating 3.1
199 Reviews for Hyundae Resort and Spa 2024:
Review №1
2022-01-04 06:21:35While the rates are reasonable, pool is clean & nice, night staff are friendly and knowledgeable, the building interesting with history, the rooms were not clean, in need of repairs (photo inside the shower), and very young daytime female receptionist was extremely rude, locking us out of our room before we checked out. Other times we’ve stayed here without any issues.
Review №2
2020-10-03 06:01:53I stayed for one Friday night on August 2020. There were so many homeless people at the hotel, it was scary. There were used needles in the parking lot, shopping carts and shady looking people hanging around. I believe that the hotel made a deal with the city to take in homeless. If I would have known, I would have not stayed. Definitely would not recommend. There was a hole on the wall like someone had punched it, light in the bathroom was not working, and I saw a cockroach in the bathroom.One positive note, the young lady at the front desk was nice.
Review №3
2019-02-06 15:08:50The hotel check in staff was amazingly friendly and helpful, she gets a solid 5 stars from me! The room, however, is not what I expected. The bathroom ceiling is unfinished, the tub is dirty and clogged, the stove in the kitchenette is dirty, and the manager was not dressed professionally and stopped my daughters in the lobby. My daughters were reluctant to talk to a stranger as he was asking what room they were in, after heckling them for a bit he mentioned he was the manager. He was dressed in a matching track suit of sorts. Im definitely sad that were booked the weekend here but it is what it is and we will make it work. Im SO glad we brought our own bedding as the sheets were dirty and had weird blue, circular, stains on them. The wifi did not work, on any news from their networks. TL ;DR I do not recommend this establishment of business.
Review №4
2020-07-14 23:11:56It can go either way. When youre there you can tell it used to be awesome at one time. The rooms arent great, but the pool is awesome. I understand operating costs, but a coat of paint in and out, get the water features working again, and keep it clean and the potential is limitless.
Review №5
2018-11-12 01:52:11Everything was perfect during our trip.The place, the service, the BEST manager Ella. What makes this hotel truly special are the people who run it every day. We have stayed two time taking a very special group of people.We love swimming and this was a new experience for them swimming in a mineral springs water. Our only concern is that some building elements and furnishings are reaching the end of their life and need to be renewed to keep up the standard.Also very good value for the money. I highly recommend it.
Review №6
2020-07-15 15:24:32The staff (Including the manager/owner) were unprofessional, rude, and lacked poise and manners. The hotel room itself was dusty and dirty. It was not vacuumed nor was the microwave or bathroom cleaned. The microwave had food stuck on everything on the inside. The toilet was dirty on the inside and the toilet paper was not changed. The towels looked dirty. The amenities that were given had already been opened before we were able to use them. There was overwhelming stench of cigarette smoke inside the room. And outside there were cigarette butts thrown everywhere. I would never go there again. They had no night staff except a security guard that didn’t know what to do or any information about their hotel. When I explained all of this to the actual manager/owner he dismissed me with no apology whatsoever.
Review №7
2019-04-29 22:00:10Check in took a while, but the staff was very friendly. The room are dated and could be cleaner. The stove that is available is dirty. The restroom cleanliness could be improved. The pool and hot tubs were not as clean as you’d like them to be.
Review №8
2019-03-21 23:01:11Paid $89 for the room, which is reasonable for what you get. The staff were extremely friendly, helpful and nice. The wifi was extremely slow. If you want a five star resort at five star prices, youll want to stay elsewhere. However, for the bargain price, this is your place. Lots of potential here if they decide upgrade the place.
Review №9
2018-05-02 03:23:06Unexpected little gem! I was expecting to stay here just to get a little BBQ and maybe try their pools but what I found was a quaint place with friendly service. To start I got this room for a great deal (for what was included), and checked into my room on time with no hitches. The real star of this hotel was the free BBQ pits and the mineral water used. My friends and I really felt pampered even though we got a great price!
Review №10
2015-03-10 23:05:06Great place! Employees and manager, Mr. Oh, are all super nice. I love how all the rooms are different. The rooms with a kitchenette are great too! The beds are comfortable and its nice and quiet. The pool and hot tubs are always clean. You can even barbecue! I highly recommend this spa resort! Great for families. The price is very affordable.