Presentation on Map Reviews Nearby

Kaoru Sushi in Richmond

4.1 (76) 3288 Pierce St # A107, Richmond, CA 94804, United States

Categories

Sushi restaurant
Japanese restaurant

Location on the map

Richmond, Contra Costa County, California, US

Phone: +1 510-280-5079
Site: https://kaorumenu.com/

Opening hours

Monday:10:30 AM–9:30 PM
Tuesday:10:30 AM–9:30 PM
Wednesday:10:30 AM–9:30 PM
Thursday:10:30 AM–9:30 PM
Friday:10:30 AM–9:30 PM
Saturday:10:30 AM–9:30 PM
Sunday:10:30 AM–9:30 PM

Edit info

Total reviews rating 4.1

76 Reviews for Kaoru Sushi 2024:

Review №1

2023-01-14 21:07:00

The food is good, the place is small, but cozy, a little more customer service is needed. to give it A+ I would give it C, suggestion, they should leave the path free for people who use wheelchairs. It is not my case but I saw that some people could not pass and we had to get up so they could go to the bathroom.

Review №2

2023-02-05 19:54:54

My 1st time here was an amazing experience. Awesome food, great atmosphere. My 2nd time here was mediocre at best. Food was still great. But, service was lacking. They didnt have hot green tea.... and they never brought me my miso soup.. But, Ill probably come again when passing through. And they automatically add an 18% service charge on all meals, not just large parties.... maybe I wont be coming back.

Review №3

2023-10-23 05:37:45

One of the best Fried Rice dishes Ive ever had!!!

Review №4

2023-10-11 22:25:21

We ordered takeout online, service was good and food was ready on time. Food was tasty overall: 3 sushi rolls and the tempura combo. The basic California roll was better than the specialty rolls. Weird thing about the tempura combo- the menu stated 2 shrimp and vegetables, but 2 tempura pieces were unrecognizable as vegetables. They appeared to be fishcakes used in traditional Japanese oden but were undercooked and pretty inedible. It was an unpleasant surprise. You expect shrimp, green beans, kabocha, broccoli, etc. but not rubbery fishcakes. Not sure if we will come back...Edit: we havent gone back. We tried Yoshio Sushi on San Pablo Ave which I would recommend instead- roughly the same price but better overall flavor/quality and better service/attention to detail. I appreciate the business responding to my review, but it sounds like a non-answer because we DID order takeout, not delivery.

Review №5

2022-12-18 06:45:27

Great rolls but they increased the price and reduced the size of the rolls lately. Very friendly and efficient staff. Probably the best sushi place of the SF Bay Area. Give it a try!

Review №6

2022-02-20 00:17:34

Inside of Pacific Mall in El Cerrito is this little gem. Staff is always courteous and fast to seat you and help you. Food is always fresh!!! Just look at the photos!

Review №7

2023-09-08 01:54:54

Doesnt take like authentic Japanese food. I ordered the chicken katsu curry. The chef can cook chicken katsu decently, but the curry itself was odd. It had an acidic taste that was overpowering and made it hard to finish. Toward the end of eating it where it was mostly rice, instead of curry rice it just tasted unusual. Usually that final stage of eating curry is one of my favorites, but it wasnt satisfying at all. Before eating, I also noticed burnt flakes in it so I had to spend about 5 minutes picking them all out. The miso soup tasted bland and had sliced mushrooms instead of tofu. The salad (which was so small I finished it in 2 bites) was probably my favorite part of the whole meal because of the iconic dressing I grew up with.

Review №8

2021-01-03 03:26:59

I usually dont gravitate towards eating sushi but Kaoru sushi made me change my mind for sure. Although, I wasnt a fan of the White Tiger Roll I would recommend their California Maki Roll, especially the Tuna Avocado Roll which was my favorite. My order was ready in less than 20 minutes. The lady greeted me and helped me find my order once I arrived which was ready for me to grab and go. Their sushi is so flavorful and neatly made, I will totally order from them again. Thank you for the great sushi.

Review №9

2023-10-01 03:57:29

Decent sushi place in Albany.

Review №10

2021-12-20 03:32:51

Good prices, great portions, fast service and delicious sushi! Highly recommended it!

Review №11

2023-03-06 02:49:38

I went to try it out for the first time, and the service was awful. As we tried to attract their attention to collect the receipt, they didnt bother to check on us or even look at us. Quickly depart as the lady drops off the receipt. Our wait time was almost 15 minutes, and they never bothered to pick up the receipt. We had to approach them to grab their attention, and the lady didnt even offer an apology or anything. I watched them grab the salad and chicken with their barhands, so if you dont want people touching your food with theirs, dont come here. Sincerely, Ive never had a worse service than this. Given that they charge 18% for service, I anticipated receiving a fantastic service. But I definitely did not.

Review №12

2023-08-10 03:54:41

Door dashed food and the servings were good and the food was sooo yummy ^_^Can’t say much on the service or atmosphere since I didn’t dine in

Review №13

2023-04-27 22:00:34

I recently visited restaurant, and I was left disappointed by the poor food quality and service. The sashimi fish had ice inside it, and even the edamame had ice particles. The servers seemed more interested in their smartphones and personal activities than attending to customers, they are just missing order, ignoring their customer…. Unfortunately, I cannot recommend this place based on my experience.

Review №14

2023-02-28 16:39:32

Went here for lunch after a visit to Point Isabel. It’s inside a mall with a 99 Ranch and other shops. Got the miso soup, vegetable rolls, and spicy tuna rolls. The vegetable rolls were very good; the spicy tuna rolls were good but not the best I’ve had. Service was attentive and the ambiance was nice.Main reason for the lower rating was the non-transparent pricing; the menu prices were confusing, and they add an 18% service charge to all bills (that is not a tip.) While the food was good, I like to be able to estimate what a meal will cost without extra fees to consider.

Review №15

2023-03-06 02:41:12

Went to try it for the first time and it was super bad service. They were mixing up our order. Didn’t bother to check up on us or bother to look at us when we try to get there attention to get the receipt. As the lady drop off the receipt and walk away quickly. They made us wait over 18mins and never bother to pick up the receipt. The lady didn’t even say sorry or anything as we had to walk up to get their attention. Oh if you’re not okay with people touching your food with their bar hand, don’t come here because I saw them grab the salad ingredients with their bar hands. This was honestly the worst service I ever had. I expected to give a good service since they are charging 18% for service.

Review №16

2022-02-01 07:04:40

Delicious sushi with plenty of options to choose from! Cool and cozy decor, and great service too.

Review №17

2023-03-02 04:44:27

They already charge an 18% service fee which is basically their gratuity/tip fee. Doesnt matter how much you spend, the fee is applied. I was unaware of this and almost double tipped them. They didnt inform us, just pointed to the first page of their menu and said its posted there. Who looks at the page that doesnt have menu items? I suppose that was an error on my part for not reading the introduction of their menu?Their food is either really good or a disappointment, particularly the freshness of their sashimi/nigiri. They gave us extremely dried out albacore nigiri tonight and thats unacceptable.

Review №18

2023-02-21 00:29:49

Bar and atmosphere looked inviting but we were hoodwinked. Waitstaff avoided us for the most part. No napkins at the table or offered. No plates for serving or little dishes for soy sauce. Annoyed about the automatic 17% service charge when there was no service really, and it was just myself and my sister.Chirashi was fine, no complaints. They had uni nigiri which was fresh, and I was happy it was offered on the menu. Amaebi came at the very end of the meal when we were ready to leave.She ordered the katsu donburi, oh my god it was disgusting. Just looking at it, it was like goopy gooey soup. The katsu was not crispy or crunchy hidden beneath what I am assuming is supposed to be egg, but it was so gross looking. It was more like a chinese congee, but without cooking down the rice? Terrible.Would not be back again. Do not recommend.

Review №19

2022-11-07 01:07:56

The food was good but pricey (understandable with inflation). 4/5 based on food.The service was poor and the kicker was they added an 18% service charge for lunch for 2 people. They also don’t tell you about the Service charge unless you carefully look through the receipt. The front page has “additional tip” listed and you end up paying 33-38% tip for mediocre service.I’m interested to see what ownership will do. This is shady practice.

Review №20

2022-06-16 23:51:26

It was very good. The only thing was the waiting. There were only 2 customers and I waited 30 mins just for my food.

Review №21

2022-09-26 01:57:18

Three of us shared 4 rolls - Rainbow, Philly, Mango and Pink - all were very good. We were almost done with 3 rolls before the 4th one came out. Staff was friendly and attentive. Just FYI, they add 18% gratuity on every check.

Review №22

2022-11-28 02:40:40

Sushi was good, and the fish tasted fresh. Miso soup was sweeter than what we are used to, but it was good. No complaints really. Great find not far from the highway.

Review №23

2023-02-18 23:10:00

Love the food here very much

Review №24

2022-12-25 21:07:16

I have been going here for over 6years now, not exactly this same location but the other one called “Yoshio” right by DMV El Cerrito. I have see them grow and their price as well, which is totally understandable considering the economy, however that doesn’t give the the right to put automatic 18% service charge for 2 people and still have tipping option their receipt, the shocker is, they will not tell you about it until you’re set to pay and you are in a situation you can’t get out from. Don’t get me wrong, I personally enjoy their food and always go there for the ambiance and spend time with friends, but since what they do now is scam people with expensive food and 18% service fee and still asking for tip, making you pay more than you eat, all I do now is order take out and avoid the whole drama.Note: 18% service fee isn’t included when you order take out.Enjoy 😉

Review №25

2021-12-15 19:04:28

One of my favorite places to go. Its my daughters and my spot when I visit her at Cal. Great selection and good prices. Love their soft shell crab and while my daughter gets her rolls I love the bento and a Sapporo. Everything weve tried has been a hit though. There are wait times occasionally but worth it to me.

Review №26

2023-01-04 04:17:38

Top quality food, excellent service, fair pricing, relaxing atmosphere, fantastic sake, wide variety, always fresh, good portion sizes.Did I mention the food was top quality? Seriously this place deserves some Michelin stars. Perfect place for a date, to treat yourself, or special occasion of any kind. Every bite I had was perfection.

Review №27

2023-01-31 02:59:15

Ive been ordering takeout here for a year. The quality has gone down a lot in the last two months. This last sashimi order had very small pieces and my salmon had bones in it. Probably not going to be giving this place anymore business.

Review №28

2021-11-07 02:17:41

Tee had the worst service ever. The female hostess was extremely rude to us. She did not check vaccinations cards and snatched our menus. After ordering at 7pm, she told us that they ran out of sushi. Yes…she said that this Japanese restaurant RAN OUT OF SUSHI!! As she told us this, we watched another server take 3 rolls to another table. We were only 1 of 4 parties present. We paid for our drinks and left. I am not sure what the motive was, but I will say that we were the only black family there. All other tables had sushi… I am very frustrated!

Review №29

2022-02-01 21:17:34

Great service. The Uni was really fresh, big portions. I havent found any really tastey Hamachi anywhere recently, not sure why. I got the tiger roll which was pretty but too sweet for me. Nice place with popping beat music.

Review №30

2021-11-26 00:32:21

The sushi was pretty alright but I think its overpriced. My sushi barely had any fish in it and mostly cream cheese. They didnt refill my water until I asked and it took at least 20 to 25 minutes to get my food and we were the only customers. She asked for the vaccine card to sit inside so we sat outside.

Review №31

2021-12-05 17:54:39

Really improved over the last year. Huge slabs of high quality fish. The lobster rolls were divine. They need to get a grip on their cold saki. They need an annotated list, not a bunch of bottles on a shelf.

Review №32

2023-03-17 18:27:20

EDIT 2: Started charging a mandatory 18% service feeEDIT: Well, that quality went mediocre fast.Got takeout for lunch, the nigiri and sashimi set. The quantity and quality are both excellent for the price! The wasabi is plentiful. The fish is plenty fresh and absurdly thick. Will come often!

Review №33

2023-03-28 13:31:57

Our party of 2 was too small to try all the items we wanted! The 2 rolls and the Ocean fried rice we had were sooo good that we will be back!

Review №34

2021-11-30 02:05:38

It was really good. The sushi was well priced but the only disadvantages were you had to have the vaccine in order to eat inside. Otherwise the wait time was good too.

Review №35

2022-01-02 02:47:22

Get the seafood soup! Super good.

Review №36

2021-12-21 18:02:00

The food does not taste like Japanese food at all!! The miso soup tasted like they added sugar to it - and thats just the beginning. I could go on and on with the rest of the courses, but, I would only be repeating myself. Pricey, too. With that combination, no thanks!

Review №37

2021-10-14 22:09:06

This restaurant is inside the plaza. I pick up food here and they checked for vaccine ID (CDC is accepted) for dining. Pick up is not needed. Food is great. A bit pricey but comparable to other similar restaurants. Recommend the bento box. Also if youre vegetarian (Im not), the mushroom teriyaki is super! It has the umami flavor as chicken teriyaki. Chicken teriyaki on the other hand - not so much. The sauce is great though. Thats why it works both for chicken and mushroom teriyaki. The salad peanut-ish dressing is great! Give it a try.

Review №38

2021-12-27 18:57:57

Its clean, its neat and the staff was very nice. The food was also pretty great. I had a bento box, it came with a miso soup and it was my favorite, it was so good

Review №39

2022-02-21 23:19:48

The staff was really nice. You see them make your sushi, and they gave us these yakult drinks for free. Also you can sit inside or outside at the mall.

Review №40

2022-02-24 00:47:38

Worse place never come back again. I place my order online and they change my order without my consent charging me more and multiple times. After that they canceled my order when I was outside the store and now my car got canceled because they was charged me like 4 times.

Review №41

2022-12-04 07:24:05

They automatically add 15% service charge for 2 people. On the bill, it has suggestion to tips additional 15%, 18% and 20%. 🙄😏. That is outrageous.

Review №42

2021-10-05 06:04:00

Weve usually going there for eating some kind of sushi, they have a delightfull sushi and a confortable space, but to be honest, as long as they ask about vaccine card we wont there more.

Review №43

2022-10-27 18:44:37

Great little hidden sushi spot. The unagi was delicious, we also got a bento box which was good too.

Review №44

2021-02-11 19:06:36

The food is good and the price is very reasonable. However, the wait is very long. A takeout order would take 45 minutes to 1 hour to complete. Be prepared to call ahead.

Review №45

2021-06-13 00:31:04

Atmosphere was great, portions were big

Review №46

2022-02-25 06:15:12

We came after the lunch crowd, a little after one. Lots of food for what you pay. Good selection of choices.

Review №47

2021-09-15 22:57:53

Very fresh Sashimi. Loved the Tuna. The cute display for Deluxe 18 pc shashimi was just adorable.

Review №48

2022-12-03 05:39:29

Had the Chirashi, excellent quality and value! Very fun ambiance :)

Review №49

2023-02-07 22:14:46

Great service from people who really want to make your dining experience the best

Review №50

2023-09-24 04:27:54

Got food poisoning after lunch

Review №51

2022-04-26 23:06:02

Surprisingly DELICIOUS sushi for a VERY good price. Ill come here for my sushi craving when I am in the area again!

Review №52

2020-11-11 00:52:55

Cheap prices, good food, clean booths, and prompt service. I am delighted to have found such a gem.

Review №53

2020-09-29 21:15:16

Worst customer service ever. Ordered delivery, owner called and got into an argument with me telling me I need to call postmates....... Ummmm no. I dont believe thats MY job👁

Review №54

2021-11-08 22:45:02

Fresh and authentic. If youre looking for great quality Japanese cuisine this is the spot!

Review №55

2023-01-22 01:51:37

I dont want come back here ...they dont know how to make Japanese food ....

Review №56

2021-09-24 02:35:04

Great foods & waitresses are very nice, always enjoy dinner there.

Review №57

2021-08-24 20:56:42

This place is so cute! And the food is delicious 😋 will have to go back again.

Review №58

2023-03-07 17:19:55

Very bad service even though they charge for service fee!

Review №59

2021-06-20 05:02:50

Good food, good service and nice ambiance. A good place to dine with your family and friends.

Review №60

2021-11-12 07:09:02

Kinda pricey, but really satisfying sushi

Review №61

2022-01-11 20:40:02

Everything was delicious & the service & distancing was good too!!

Review №62

2022-11-14 23:56:38

Hidden gem, cool vibes, nice bar 🥳

Review №63

2022-12-19 23:39:25

Fresh sashimi?….Get serious

Review №64

2021-09-02 02:45:33

Took an hour for takeout on a slow Wednesday evening.

Review №65

2021-12-23 14:36:25

Everyone enjoyed their food!

Review №66

2020-12-23 02:46:44

Worst customer service.. wait long for food😡😡

Review №67

2020-09-08 21:31:01

Amazing sushi. Best in the east bay.

Review №68

2021-07-05 21:15:40

Best sushi restaurant in East Bay

Review №69

2021-07-07 02:57:37

Best sushi ever no lie

Review №70

2021-08-24 14:51:12

Best sushi ever!

Review №71

2022-04-14 00:40:24

Nice satisfactory

Review №72

2021-08-20 02:47:42

The dishes are rich, and the rare earth bottle steamed and grilled flounder are available here. The ingredients are fresh, and the service staff is very friendly. They also give away points cards, and immediately add to the pocket list! Will definitely come again next time.

Review №73

2022-06-03 14:48:56

Yes, its pretty good, but the food is served a little slowly. It would be better if it could be improved.

Review №74

2022-12-03 01:31:58

Very bad service and the worst seasoning

Review №75

2020-12-25 06:39:49

Very good! Very comfortable! It’s a great place to have a drink and a meal!

Review №76

2022-10-15 08:01:31

Excellent 👌