Macys in Newport Beach

Nice clean store with a good layout. Lots of interesting items to keep your wardrobe fresh.

Macys has really gone down in service and quality. I ordered a Waterford Crystal bowl for a bridal shower. I ordered online for store pickup yesterday. I was given the item with no bag. The top of the box was ripped. I asked for a new one and they did not have one.When I got to the car, I looked at the bowl. The label on the front of the bowl was half a label and the paper wrapping the bowl was a mess. Can you imagine if I didnt look at the box or I had them wrap it for me???I had to go back to work, so I couldnt go back in. There was no way I was going to give that as a gift. The shower was today. I checked other Macys stores to see if I could find another one. They only had one in Brea. I went ahead and ordered it to pick up before closing time. I live in Irvine so it was a pain to have to drive all the way to Brea. I returned the other one.I am a former employee of Macys and cant believe that they would sell something in this condition. Especially an item that is not cheap. I was very disappointed and honestly I dont want to shop at Macys anymore.

Good place for shopping. Nice location in Fashion Island Mall. I always check the last call section inside the store for clearance deals.

I am a frequent jewelry buyer at Macy’s. Usually I shop online and if I don’t like something I return at the store. This lady at jewelry department made me extremely uncomfortable by asking million questions almost like she doesn’t want this return to happen. She started the conversation by saying if you are returning after 30 days I can’t help you. Without even seeing my receipt she said it rudely. Then when she saw I am returning on time and she can’t not stop me from returning she said that I can’t believe they sold you this piece in this condition. And saying it’s been worn. What an unpleasant experience! She said it infront of a friend at least 5/6 times and me extremely uncomfortable. Why would I go to store if sales persons are there to treat you like this? Fashion island Macy’s jewelry department should really train this people. Or else this store is also closing in no time. I am definitely not going back to that store for sure. I go to mission viejo Macy’s and I love going there. They are extremely friendly amazing.

Nice store, most of the staff is courteous and helpful. Beauty counter is poorly staffed. Waited at Estee lauder counter twice bc I needed to stock up on my creams and never got help, even after I asked for assistance at another counter. Left without purchasing at Estee. Too bad I planned on spending about$300.

The lady at the mens department approached and asked us if we needed help. She said she could take the stuff we were carrying to the cashier to save. She walked us to the fitting rooms and checked for all the sizes we needed. Shes very helpful.

My experience was very bad.It was my first time to walk into a Macys store, and I could see that all the customer service were not happy about your presence and treated you with reluctance.I went there by chance to return an online purchase, the customer service frowned and told me to go to the checkout area and wait for me. I went there with my son and waited for him. He started to doing his other work until a young couple came to him. Suddenly, he became nice to them and came to the check-out with them. Without paying attention to me, he started doing the couples work. When I realized that he wants to ignore us, I left him with regret and went to another service customer to do my work.

I went to Macy’s Fashion Island recently and want to shout out an employee: Tamy (Fatima) Saleh, who went above and beyond to help me and my friend. We were at the point of being totally done shopping. We had been running around already for hours looking for pants for a wedding and Tami’s friendly demeanor and willingness to take care of us was truly refreshing. She saved us time and gave us the opportunity to spend the remaining time we had together since he was in from out of area; which made all the difference. Otherwise we would have had to keep driving around to other stores and Macy’s to find these pants. Take care of this woman, Macy’s, cause she’s definitely taking care of your customers and reputation. 10/10 on her.

This store is always clean with good customer service. The store is spacious, and everything is easy to find. Ive found it to be well stocked with lots of size options. The kids section felt a little small compared to the other sections but I like that it had toys too. It is accessible from more than one parking lot making it easy to get to.

I always have the best experience shopping at Macys. Cannot ever go wrong with Macys. Especially when it comes to returns I love it as much as l also love Amazon. Easy purchase online n easy return. Love my Macys 💖