Nekter Juice Bar in Napa

Review №1

2023-10-30 23:06:21

About 30 minutes in, there were 16 customers in the place. Not a single one had their order. Half had started watching videos, and the noise was insane.So many people came in after us and got their orders before us. Everyone just sat and waited... or sat in their car and checked in every now and then.If youre going to service both app and in person orders, you need the staff to support both. If you keep trying to serve app orders over in-person customers, youll continue to get some unhappy reviews.You claim to be the neighborhood juice bar, but we are your actual neighbors. This issue has been an actual conversation in the neighborhood. We decided to come back anyway and see if its gotten any better. It hasnt.It took over 40 minutes to get 2 items.AND mine doesnt taste very good - the balance is off.

Review №2

2023-10-30 23:21:15

How long do you like waiting for your smoothie? If its over 40 minutes, then this place is for you. Minus the health hazards of no one with long hair wearing hair nets, you would think that this place hired a bunch of sloths. I am all for artisanal pride of placing each strawberry in the blender just so, but this place needs to move a bit more faster than it takes for a visible line of dust to settle on clothes.Follow up: I changed my review from one star to three stars due to the owners response. I appreciate the immediacy and acknowledgement to deal with the bucket of sloths that are working there today. Customer service is hard, no one should say it isnt. And people can get tired, etc. and orders can start getting filled slowly at work for a variety of reasons. I hope today was an off-day. I hope this isnt normal and I will try again sometime in the future.

Review №3

2023-10-18 00:53:24

I love this place. Nice service. Crew are very warm and friendly! Cater to what we like even though its not in their menu. Thank you so much! You make our vacation so easy to get high nourishment for 2 days in a row. ❤️ 💜

Review №4

2023-05-08 21:41:37

It’s my very first time ordering from the app and I am very happy. Customer service was quick. I didn’t have to wait when I went in to pick up and there was no line. The workers knew right away who I might have been when I walked up and handed my drink right away out of the freezer or cooler. It was pleasant! Thank you for my experience!

Review №5

2023-10-14 04:43:04

Ordered 6 bowls for my team at work today via Postmates. Only received 2 of the bowls. Postmates says this is not available for a refund for some ungodly reason. I will NEVER order from here again.

Review №6

2018-11-11 13:19:33

Can’t beat this place! Healthy and tasty. This juice here compared to the ones they make next door at Whole Foods are second to none. Hit this joint up. The bowls are awesome too!

Review №7

2023-06-21 23:57:01

Loved our smoothies the first time we came even though service was slow. Came back another day, service was slow again which I wasn’t bothered by, but then other customers got their orders before us who came in after us. So even though we were the first to come in, they didn’t start making our drinks until after multiple people who were behind us in line. We finally got our drinks (the same kind we had the first time) and they did not taste the same as before. They were honestly so bad we had to throw them away. We won’t be coming back.

Review №8

2023-07-27 05:34:51

I wish I had a better review. My only complaint is that the website said they closed at 8. We showed up at 7:02 and the man behind the counter said they were closed in a very ride and direct tone even though the door was unlocked. Frustrating!

Review №9

2023-06-24 23:43:13

Smoothies taste just a tad better than Jamba Juice so that’s not saying much. I also tried their Skoops and while it did taste decent I got some spilt on my shirt holding my kid. And the stain does not come off! Which means there are food coloring involved. So much for being a healthy smoothie bar.

Review №10

2023-05-12 20:08:51

I was under the impression the smoothie they put on the bowls was filled to a decent amount and mine wasnt. This was my first experience here and I was not pleased and to top it off my order was placed online and pick up time stated 12:21 I had to wait longer for it. I left Nekter 12:35ish. To say the least I will not be returning.