NO.1 China Express in North Highlands

Review №1

2023-12-08 19:06:46

Well Ive been a loyal customer to China Express for the last 8 to 10 yrs. I often eat there 2 to 3 times a month, sometimes more. Ive never had a problem with the food or service quality... But last week, on Sunday, August 27th, my 10 yr streak took a full 360 degree turn in food quality and service.. for the last 8 to 10 years Ive ordered the exact same thing, the same two dishes that I always get... A large shrimp fried rice extra shrimp, and a large beef and vegetables .. I usually eat one dish one day and the other dish the following day. The next day when I went to heat up leftover dish, I noticed fuzz growing mostly on the vegetables, on the beef and vegetables plate.. So I did what any normal person would do, I returned the food. Ive never had to return my food. But the one time I did, me being a loyal customer went out the window. They didnt want to take responsibility to replace my plate even though they could see all the fuzz. They blamed me for not eating the food right away.. finally they decided to replace my plate, after treating me like Public Enemy # 1 and rudely telling me to never come into their restaurant again, so I kindly complied.. havent been back since. They really gave me a hard time to replace the plate I kindly paid $40-45 for. Jeesh!!! Replacing a plate would not make or break your business, but losing a loyal customer or customers possibly could.5 pieces of Advice from one entrepreneur to another:#1. The customer is always right#2. Never blame the customer for the problem they are having#3. Being the owner, you should fix any problem the customer may be experiencing#4. Never make your customers feel unwelcomed in your place of business#5. Being the owner, you should be building strong customer and community relationships.... Building bridges not burning them..Ponder that ..🤔💬🤔💬

Review №2

2022-07-09 03:20:54

First time here and it was pretty good compare to other places here in Northside, will definitely come back

Review №3

2023-06-04 23:07:07

Food was great and plenty of it. Service and staff was good & friendly. Will be back again in the near future. 🙂

Review №4

2023-06-07 19:05:39

Very caring and kind woman cater to my every need that is very rare in this day and time for lunch special was absolutely excellent soup I got Mongolian beef which was

Review №5

2022-07-11 09:21:04

Quiet, friendly cafe with about 60% of their business take out. A nice place to read and eat basic, but tasty Chinese food. The waitress tells me they will soon be adding several fresh sushi rolls to their menu. I come here about twice a month.

Review №6

2021-11-14 00:36:22

Good food. Great value. Friendly staff1

Review №7

2023-09-05 14:55:53

I order from NO. 1 China Express from time to time and the food is always satisfying.

Review №8

2023-07-22 00:47:11

Excellent Chinese food to order on Uber Eats and have delivered.

Review №9

2023-04-02 14:23:43

Hands down, this is one of the best places to eat. The food is delicious, the restaurant is clean, and the service is fast

Review №10

2023-09-13 02:02:01

Amazing. Best/fresh food hands down. Professional very nice family business. Must Try! Go support ❤️