Old Town Shanghai in Sunnyvale

Authentic dishes. Good service. Hot and juicy pork buns. Great place to soothe my homesick

Plastic wraps in the pan fried pun. What the hell? Won’t order again. Can you trust the food?If the plastic wraps are small or shredded enough, customers won’t even realize they eat plastics in the bun.👎Reply: if you knew the business is hard, I suggest you paying full attention to food safety issue like this, as it will easily put you at trouble. Customers usually won’t tolerant it. Besides, my assumption is that plastic wraps are left in bun meat due to negligence.

Expensive, mediocre food, very oily and bland taste. The bao is a bit too sweet, the dumpling is not fresh, the pork is salty… i regretted

I ordered wonton soup, and the meat filling was still frozen. When I asked for a replacement, they just threw away the wonton I had already bitten into and reheated the remaining ones. Throughout the whole experience, they never apologized.

They do have lots of varieties to pick, I dont know where to began so I start with noodles soup I ordered beef tendon noodle soup, the meat is pretty tender to eat and good flavor! Though I dont like the noodle its flat noodle and pretty thick and not cooked well! I would have asked them sub with thin noodles! Good greens on.. luvd their curd bean salad its an cold appetizer, served with celery and carrots great taste and fresh flavors of Chinese sauce. Their thin noodle with pork tender are pretty good to try on, I luvd that noodles more than flat one..Well need to come back to try dim sun and others stuffs too! Pretty busy though... But the service is fast and welcoming.Taste 5* ambience 4* value 5* customer service 4*Indoor sitting ✓No outdoor ×Parking ✓

I’ve wanted to come here for a while after seeing a picture of their pan fried dumplings- and I have to say the pan fried dumplings were definitely the star of the show for me. We came around 1pm on a Sunday and they were pretty busy, we had to wait ~15 minutes for a table.The service overall was very, very, slow. It was slow getting someone to come by our table to place our order. The pork w/ salted egg yolk and minced pork dry noodles came out within reasonable timing but after they came out, we had to wait another 20 minutes for the pan fried dumplings to arrive at our table (which I can confirm via my photo timestamps XD). After the pork w/ salted egg yolk came out, we also asked for a bowl of rice to go with it which seemed like a simple request but it took a while. We saw the person we asked go in and out of the kitchen multiple times, delivering rice to another table before we got ours.Pan fried dumplings - super delicious!! They are made so well, crispy on the bottom, filled with wonderful juices and meat. They are a bit bigger than I expected but that’s just personal preference.Minced pork dry noodles - nothing special here. After seeing and eating it I feel like it’s definitely something I could make myself at home and I wouldn’t get it again.Pork w/ Salted Egg Yolk - this was very tasty, (and super filling). The outside was so flavorful and crunchy. If you like salted egg yolk flavors/snacks, I would definitely recommend trying this dish!Come Again? Probably not, but wouldn’t be opposed. They definitely do have some tasty food but the service was really slow and lunch took us over an hour for only 3 dishes.

We went here for dinner. This place is usually busy but we got seated pretty quickly. Our order consisted of:Chicken wonton soup: Was served hot in a single large pot and we were given smaller soup bowls and spoons. Soup had very good refreshing flavors. We particularly liked the sea weed flavor.Chow Mein Shanghai style: Nothing to write home about for this entree. it was ok. We however did feel cheated of our chicken here. There were hardly any.Chicken Tonkatsu: Tasted alright and wasnt too oily.Chicken Xiaolongbao: This was the one we were waiting for. We had 3 orders for this one and it was good. They mention on the menu it takes 25 minute for this entree to be served. They were served in steel dumpling steamers stacked one on top of the other. I might say it was a slight attraction for other diners. The xiaolongbaos were steamed well and the chicken and soup tasted veery good.Ambience: Casual. No booths. Clean well maintained.Quantity: OkParking: AdequateTimes visited: 1

The noodle flavor is good but not enough sauce. Became a big disappointment.Vegetable rice with salty pork - salty pork lack flavor. Had betterSalty egg yolk pork - heavy oily taste. The salty egg lack salty egg flavor but there were lots salty egg covered. This, poor quality of salty egg yolk.Pan fried buns - good. The skin is not very thick like some others. Flavor is just ok though. Soup inside so its legit just meat lack flavor.

I would be exaggerating if I said the food is average. The dishes are oily, salty, stale, I didn’t get a sense of Shanghai food, though we ordered all the typical ones: 马兰头，熏鱼，红烧肉 etc。What is worse is they automatically added 18% to the bill for group of more than 5 people. However, my younger daughter (8 years old) didn’t eat anything and barely sat there for 10 mins and left. But we were still charged for the 18% automatically. When I asked, a staff member gave me a cold shoulder and said it is a headcount regardless of eat or not or how long she sat at the table.BTW, their POS won’t take Apple Pay, which seems to be very unusual for a restaurant these days.

I am extremely disappointed with my recent experiences at this establishment. I used to be a frequent visitor, and one of the waitresses, an elder lady, was always very nice and accommodating. However, my recent visits have been nothing short of horrible due to some extremely rude waitress.I was told that my order was ready, only to find out that it wasnt prepared after waiting for additional 50 minutes. To make matters worse, I discovered that they had my food ready but were prioritizing other orders ahead of mine. When I inquired about the delay, the waitress rudely yelled at me and kept lying, claiming my food was not ready and I need to wait outside the property.This lack of honesty and respect is unacceptable. I ended up canceling my order online due to the mistreatment and dishonesty from the staff. Sadly, some of my friends also encountered similar issues, and they, too, noticed a decline in food quality.The rude behavior of the waitress and the poor service have left a lasting negative impression on me. I have decided never to return to this restaurant, and I cannot recommend it to anyone else. It is essential for businesses to value their customers and provide a positive experience, but unfortunately, that has not been the case here.