Onigilly Japanese Kitchen - Palo Alto in Palo Alto

Review №1

2023-11-02 06:46:48

The service of the staff was kind and comfortable.Finally, I made it to visit this Onigilly store, a chain of Onigiri stores. Surely the quality is superior to that of other fake rice balls but still a lot to improve compared to what I had in Japan bought in convenience stores for $1 each.Still feels far more expensive to pay $25 for 2 onigiris, Karaages (was really hard thigh), egg omelet and ad-on French fried.

Review №2

2023-09-03 16:39:34

It is not an expensive place, really economical if you are looking for a quick dinner. You will place the order by yourself on the computer screen, make sure to checkyour order number, and you can watch the kitchen when they prepare your food. You can modify all plates and make your own poke. Food is fair for what you pay and a good spicy taste. There is not service at the table and you need to clean your on table. HVAC system should be set up with a better room temperature and music needs to have a lower volume.

Review №3

2023-06-28 01:30:04

Best meal to remind us of home on Maui, great, fresh take on some of our favorites. Would have a line out the door if you opened on Maui in Kahului for the local people. We need more restaurants!

Review №4

2023-05-04 04:06:29

We really like the miso beef onigilly. It came with a little bit of edamame and pickled daikon. Perfect snack for two. They have a self serve checkout which was slightly confusing. Minimal interaction with staff but they were helpful when needed. The restaurant itself was nice, but the shared restroom down a hallway in the back was a bit grimey. Overall I loved it and wish we had one in my neighborhood.

Review №5

2023-11-16 20:43:56

I was quite impressed! I ordered two bento sets and they were ready in 5 minutes. The flavors are quite good, especially the ginger beef and teriyaki tofu. The salmon was plain. The edamame was good and I appreciated the bit of marinated tamago, pickled radish, and delicious (if lukewarm) karage chicken. This was a great value and Ill definitely come again!

Review №6

2023-09-29 21:00:23

This is my first ever review in Google and it’s for a reason. I placed an order for pickup but they never got it, I called and they still couldn’t find it. I didn’t see a place to cancel it, so I had to go all the way there to show them the confirmation I had. After that they were fast to give me the food, so that got one star. As for the food: I got the three piece bento box. It’s economical for the amount of food and the area, BUT the tuna used was canned, the BEEF used was ALSO canned. I mean, it tasted like dog food. The eggplant one was okay, I guess? The chicken karaage didn’t taste the best at all, the edamame was okay, and the pickled radish was old, thin, and dry. The best part was the small pieces of sweet egg, but I meant come on. Even if somewhat economical ($17) they used CANNED meats, and it was definitely not worth it to me as I couldn’t eat almost any of it. I was craving a different option for Asian food, and this didn’t taste like it at all. So disappointed.

Review №7

2022-07-21 12:48:53

Delicious food! I had been craving onigiri for a while and this really hit the spot. the server was very kind and helpful! The service was also quick and my food was ready in less than a minute and prepared in front of me. definitely will be revisiting in the future!

Review №8

2023-10-10 06:06:15

Food was mediocre and expensive. Ordered 3 onigilly and a poke bowl, but they initially only gave 1 onigilly instead of 3 and were confused when we asked. They also ran out of water in their dispenser.

Review №9

2023-10-05 05:56:19

Onigilly is inspired by Japanese onigiri but it isnt the same thing. As long as you go in expecting that, its fine. Its like going to Taco Bell despite it not being authentic.I got a set meal with two onigiri and some chicken karaage. The chicken was quite good. I liked the tempura shrimp onigiri although it was a bit messy. It would be better with less sauce. The haiga rice is a good compromise between white rice and brown rice. The salmon onigiri wasnt as good. All in all, it was a lot of food for the money.

Review №10

2022-08-29 22:13:32

In one word: terrible.I admire what Onigilly is trying to do but, at best, this is a gross misrepresentation of what onigiri should be.1. They use brown rice, which is distracting on the taste buds and all sorts of wrong for texture. For a dish that is primarily a celebration of rice, this is inappropriate. While Ive seen some brown rice used in onigiri in Japan, this is absolutely atypical, and only accounts for one or two items on an entire menu.2. Their onigiri is two triangles of rice around some filling. Its a triangle rice sandwich, really; not a filled rice ball. The employees dont even form the rices shape.3. The fillings are mediocre at best. Some were so sauce-heavy that they were overpowering / mask the main ingredient (e.g. protein).4. This was outlandishly expensive; it cost us $40 for two people. Even very nice onigiri shops in Japan come in at a quarter of that. Theres no reason for it to be this expensive in terms of ingredient cost - especially considering how little work goes into it.5. The pickled radish is sliced so thinly that customers are robbed of the crisp bite they should be getting.Ultimately, Onigilly comes off as a very expensive fast food chain with a mass-produced feel. Its clearly aimed at maximizing profit, which might be good for business, but I can make much better onigiri at home with $4 worth of ingredients.Theres nothing that would bring me back in when its so easy to DIY. If you love onigiri, youre better off sticking with mass-produced Japanese market onigiri and save yourself the disappointment here.