Ono Hawaiian BBQ in Menifee

Review №1

2023-05-06 22:35:09

Food was tasty. Wish my cabbage hadnt been mostly the rib parts. Service is limited to taking your order and calling your name or number. Atmosphere is nearly non-existent.

Review №2

2023-08-01 16:52:33

Food at this location is consistently cooked well and tastes good.Ive been here 3 times, and the service has been good each time. All the staff Ive interacted with has been pleasant.I which they offered something other than rice with the combo meals. When I substitute veggies, its mostly all cabbage. Just wish there were more veggies in that mixture.Overall - I definitely would recommend this location to all.

Review №3

2023-03-04 01:57:31

Hands down the best customer sevice I have ever experienced. I had ordered online the night before and they forgot to give me sauce. The employee that goes by the name is Jerri was completely amazing. He had my whole meal remade fresh the following day and put every sauce they had in the bag. Then opened the door for me as I walked out. I honestly am so impressed with this employees customer service skills I don’t see that often but every time I have ever come to this place in menifee it’s always great fresh food and good sevice. I highly recommend it.

Review №4

2023-09-29 20:52:22

Went in the other night literally 3 minutes before close (I didn’t realized they closed to early) and everyone was extremely friendly and accommodating when they didn’t have to be. Jerry and Diego were two people who really stood out to me with their willingness to help and great customer service, but the cooks in the back were all smiles and kind as well. Really appreciate it

Review №5

2019-07-27 06:01:10

When I arrived there, there was a couple eating and a customer waiting for his order, I went ahead and order two plates, themanager in charge took her time to look and read my coupon (which was $5 off $15), ok I didnt ask her why it took you so long. I got my sauces and 12-15 minutes after while waiting, another customer ordered her food. Been waiting for over 35 minutes now and they called the customer first who came 15 minutes after me. I asked, whats the deal, why you called her first instead of me. Sorry we have to cook your fish, seriously 40 minutes to cook it. Omg, we always go to ono but this experience change since the manager in charge wasnt too apologetic, she is just force to say it.

Review №6

2023-06-11 03:39:46

I don’t know what happened tonight but all of my food had a fishy taste. I ordered the beef combo and it tasted as if it was cooked on the same grill fish had been previously cooked on. My rice also tasted like it was made in fish soup. I can’t get this taste out of my mouth🤢The kid taking our order was very nice and helpful in answering my questions. I did not address the taste of my food because I wasn’t interested in them “fixing” the issue, I just wanted to leave.

Review №7

2023-07-15 05:10:22

I love the delicious food from Ono Hawaiian but every time I buy something from whether it is thru a delivery company or walk in something is missing all the time. 2 days ago, I ordered grilled spam with eggs combo plus more, and as soon as I came home to eat, I opened it and there was no spam at all. When you order thru Door dash, there is no option to ask for sauce and when it comes, there isnt any. They should automatically send that with the meals because obviously people want to eat their food with the katsu or teriyaki sauce. I cant count how many times theyve made an error with my orders but nevertheless, their staff are nice and helpful and the food is great!

Review №8

2021-12-08 09:00:42

This review is for the newer location in Menifee, Town Center Marketplace, 30021 Haun Rd, Menifee CA 92584. Since it is part of a franchise I feel it is fair to write this review. They opened a few days ago, and we received some coupons that we forgot to bring anyways. Place had 15 employees that we counted, so production was dynamic, while food was obviously constantly moving, which is the ideal situation. Service at the hands of capable Josefina was right on point, very attentive to detail.We ordered 2, yes 2 family meals for 5 family members, one being a very light eater. Plus 2 more plates that were on sale for $5 a piece, which consisted of 3 pieces of fish, plenty of white sticky rice, and homemade salad each. Needless to say it lasted for two days, each day a complete, more than enough meal for all involved.1st Family Meal, $33.95 + $3 for replacing one of the eligible items for shrimp. We chose Shrimp, Curry Chicken Katsu, and Kalua Pork. Sides were Rice, Macaroni salad & veggies. Veggies were mostly steamed cabbage. Plenty of food, easy to eat. 4 Stars.2nd Family Meal, $33.95 plus tax, I am sure. Same sides plus 3 entrees: Teriyaki Chicken, Island Curry Chicken, Island White Fish, plenty of grub. 4 Stars.Plus 2 fish dishes mentioned above, $10. 4 Stars.Way too much food, but tasty. Now we know better. Warrants a future visit. 4 Stars.4 long years after our first visit, I decided to return. Frankly the options around here are wearing thin. Besides the escalation of the prices, and the added hike when using a food delivery/pick up app, which I do as of late, specially when a significant discount is offered, the hard truth is that been there, done that, I’m not impressed has been the norm not the exception. So Family Pack to the tune of $47 plus, plus a very heavy tax from the app, but 35% off I figured the abuse was minimal.BBQ Beef, sweet tones as expected, semi charred and almost sure the last of the mohicans since I am convinced I was dead last. Plenty of a bed of steamed cabbage/minor broccoli and enough pieces of meat to tilt the dish to their favor, like the last gets the extra dollop. 3.5 Stars.Chicken Yatzu? Traded from Teriyaki once I learned that the sauce was already on it, but did not realized the trade off was going to be breaded, which preferably I try to avoid as a norm. Again kind of loaded, and of course the end pieces more breaded than it should be allowed, with feeble hints of chicken, but must admit it was well appreciated by the flock, including myself. More veggies bottom. 4 Stars.White Fish only 4 pieces, and lo and behold! also breaded, but not too shabby compared to many fish and chips along the way. 4 Stars.5 Scoops of sticky white rice, macaroni salad agreeable carb city. Sauces teriyaki (should had the presence of mind to say no thank you) and a much better thin sauce that elicit approval once tried 4 Stars. All in all well served, and the grunts of disappointment did not materialize. I did like the staff hats as I do with most Hawaiian stuff.

Review №9

2023-06-20 00:38:14

Store honestly deserves ZERO STARS, beyond disappointed with the service I received here!!!! My husband drove all the way to this location, only for us to receive the wrong order, workers were not interested in compensating us for messing up on our order even though we live deep in murrieta/Temecula being they made us drive all the way back to fix their mistake, and to make matters worse we both ended up with stomach aches and my husband threw up from the food, I have contacted them multiple times asking for my money back, and I have yet to have someone reach out to me, I was going to let all of this go until we both became ill and my husband was throwing up all over the place, the food is still sitting in the fridge! TERRIBLE TERRIBLE SERVICE, this was our favorite location until this incident, I would never recommend this location to anyone!!!!! The fact that it’s going on almost 3 weeks without the district manager getting in touch with me is absolutely ridiculous! Still waiting for that call Ono…..

Review №10

2023-05-08 22:10:40

I had a fantastic experience recently, I was kindly greeted by Jerry and given amazing customer service. I really love this place for their Hawaiian BBQ mix plate, all the food was delicious as usual. All in all I had a great dinner in such a friendly environment.