ONYX in Thousand Oaks

Review №1

2023-09-04 17:07:50

This restaurant came with high expectations but we were extremely disappointed. This was levels below the other restaurant on the same Four Seasons property.The first thing we noticed was a fishy smell you’d get a low end sushi shop. Service was all over the place, with our plates piling up on the table (we had to move them ourselves to the empty table next to us) and our warm napkins never being removed at all. The waitstaff were friendly but not well trained on the details like sake options, despite the limited menu.The appetizers were decent at best. The chefs nigiri were served cold. The cherry blossom ice cream desert that appears in all of the ads around the hotel was tasteless.We went the next night to the other restaurant on the property and could feel the difference. Onyx feels like it’s trying to be something that it’s not.

Review №2

2020-10-05 15:49:39

Incredible dinner! It has been months since I have gone out for sushi and this was a real treat. The fish was all out of the ocean fresh and service was fantastic. The shishito pepper appetizer was delicious and huge! The uni was some of the best I have ever had. Beautiful tables on the outdoor upstairs patio overlook the Four Seasons waterfalls and gardens. Could not have asked for a better experience.

Review №3

2021-06-16 18:13:37

I was here for friend birthday.Google map showing this restaurant located front of four seasons hotel, but actually located inside the hotel first floor.To be honest food was okay, but they have nice outdoor seating area.Good to go for summer night dating !

Review №4

2021-12-05 20:21:22

Had dinner there last night. Although restaurant half empty host and manager would not allow any guests or diners to sit. Until 20 minutes later. Wearing high heels we asked if we could sit and have drinks until they are ready. She said NO Kind of rude. Four seasons is know for service and quality for which the restaurant has lost its luster. Menu very small, but Food was good, however……….unfortunately all six of us had light to moderate diarrhea early in the morning. But that was all. I love restaurants that have impeccable service and elegance - so I would wait for them to recover it back before going again. Definitely a disappointment

Review №5

2021-07-13 05:52:28

Wonderful sushi experience. Simple menu but very well crafted. Incredible quality fish so rolls werent slathered with sauces and garbage. Every bite was an experience. Bailey the manager checked in on us and talked sushi and sake, and sent over the sake sommelier to get us the perfect sake for our palate and meal. She recommended the seared snapper, which I wouldnt normally order, but ended up being one of the best bites of sushi Ive ever had in my life. Desserts were incredible - we had the chocolate cake souffle and the matcha pudding.

Review №6

2022-01-02 03:50:27

We had high hopes of having a nice dinner here following other reviews we read.Our experience was mediocre.Sushi was just ‘okay’.Service was just ‘okay’.We would not recommend.We were definitely disappointed, ended evening with ordering quesadilla room service.

Review №7

2018-01-01 15:42:44

Went there with another couple for New Years Eve. The 4 course pre-fix menu was good with 2 or 3 choices per course. Presentation and flavors were good. Drinks were pretty expensive and may have had new years eve prices. Service and staff were all friendly. We had free New Years Eve gear on our table (hats, noisemakers, streamers) which was nice. Also included a complimentary glass of champagne.Would have been 5 stars but it was a little pricey for what you got in my opinion.

Review №8

2019-08-10 10:56:25

Food was very good. Service was good but pacing was off. Main course was delivered about 3 minutes after the appetizer was. Would have been nice to wait until we were finished (or close to finished). Also plate got whisked away before we were ready. Otherwise very friendly

Review №9

2015-12-31 05:17:22

Didnt like anything that was served. Tempura was bland and the batter was thick and not crisp. Miso cod and its side dishes were not good either. They ran out of edamame. Not sure how that can happen at such a top rated restaurant. Basically, went in with great expectations and came out totally disappointed. The same dishes at anqi are just amazing.

Review №10

2019-11-22 17:58:11

Omg loved the experience, we had a family birthday celebration here.