Panda Express in Encino

Im not sure who promoted Branden as the supervisor. Ive been going to Panda Express since I moved to the US and California so were talking decades. I never seen a manager with a nasty attitude of no eye contact with the customer and making the customer feel like theyre lying and insulting their intelligent. I think Brandon is liking social skills and how to interact.I miss the Panda Express at the old location next to Ralphs and I missed the old manager. Please note that the other employees they were great.

Incredibly rude and disregarding big lady line worker. This occurred today at around 6 o clock where I asked for black pepper angus steak and white rice but the steak was out and I was okay with waiting. I waited around 18 minutes which I had no problem with, but the utter disregard of my bowl when I noticed that steak had been refilled well over a while ago considering there was now a little portion left after people had been coming in and ordering, yet I was never once called to pick up my bowl that I was waiting on. When I asked what happened to my bowl showing the receipt to the same line worker that told me to wait for the steak originally, didn’t even apologize, much less make eye contact with me. She even proceeded to make it incorrectly with the wrong side before I had told her that wasn’t apart of my bowl and when she was finished she just slid my bowl across the glass in a rude way with the little portion of the steak that was left. I saw she had no problem communicating and chatting very much with her coworkers, so I wonder what made this part of her job so difficult.

I think they just put anywhere in the kitchen. I love Panda Express food from other locations but this one in Encino (next to my office) it’s really bad, the food and flavor is bad. Maybe people in the kitchen is inexperienced and the food just tastes like it’s undercooked. Ryan the cashier it’s really nice and gives good customer service.

My recent visit to Panda Express left much to be desired. Unfortunately, the overall experience was marred by the rude demeanor of an associate named Andrea. Her attitude seemed to drive away other customers, and to add to the frustration, my order was lost while waiting in line. This experience has left a lasting impression, and regrettably, I wont be returning to this particular Panda Express location.

Food is okPlace is niceTried a new mushroom chicken, was salty.We’ve always felt the noodles and fried rice are undercooked. It’s ok when it’s hot, the moment it’s cold, it’s hard to chew. This is consistent with all locations we’ve eaten at.

Worse location ever!!Takes forever to get your order .The workers seem pissed all the time and so does the Manager .It doesnt matter if theres only one person in the line or 7 it still takes forever for you to get something .Would deff avoid this location rude staff forsure!

Big ups to Ben! He’s one of the best line workers I’ve had at Panda! Took his time and was diligent. Even when he was faced with pressure by busy lines and a strict manger, he persevered! S/o to Brendan who keeps that place like a well oiled machine! Y’all rock!

The drink machine is not working, leaving you only with the option of buying bottled drinks if you want water. The water AND the soda were $3.10 plus tax each even though the advertised price on the list of items at the top was $2.50 / $2.80. I suspect the store is trying to scam customers. Avoid if you can.

Short of money?Pequich??Theres always a Panda Express at hand🤩🤩And if your in the hood, Encino is off the hook..

I understand this may be a one time occurrence but livid can’t even describe how I feel right now. I hate to be a total “Karen” but I ate here for lunch, which I have many times before, and became very ill. It hadn’t been more than 10 minutes after eating that I began to puke. I went back and explained what had happened and asked if I could get a refund. When I explained that I did not receive a receipt the manager I spoke with refused to help me any further. I understand that you may need a code off of a receipt but there has to be another way, it is not my fault I got sick nor is it my fault that their employee did not give me a receipt. I’m just so upset that now not only am I sick but because of employee error they refused to help me further.