Panda Express image Panda Express image Panda Express image Panda Express image Panda Express image

Categories

  • Restaurant
  • Asian restaurant
  • Chinese restaurant
  • Fast food restaurant
  • Takeout restaurant

Phone: +1 831-466-0816
Site: https://pandaexpress.com/loc...
Opening hours
  • Monday:9:30 AM–10 PM
  • Tuesday:9:30 AM–10 PM
  • Wednesday:9:30 AM–10 PM
  • Thursday:9:30 AM–10 PM
  • Friday:9:30 AM–10 PM
  • Saturday:10:30 AM–9 PM
  • Sunday:10:30 AM–9 PM
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Total reviews rating 3.7

174 Reviews for Panda Express 2024:

Review №1

2023-11-15 21:13:56

The girl with winged eyeliner was handling the register. She was super rude. I spent around $20 something there and I asked if I can have 2 fortune cookies, because I have two kids. They are always excited about fortune cookies and this is the reason they wanted me to buy panda today as well. She gave me 1 and when I asked if .. I can have one more. She started giving me so much attitude. Well, I was …still ….very polite. Then I asked her if I can have 2 small packets of hot sauce and soya sauce because I bought chowmein. She confirmed with me about which ones I want (rudely). And when I reached home, I checked… she put sweet and sour packet on purpose. Even after confirming ….she did that. One thing I don’t understand, if u don’t want to work then don’t work. Really poor customer service by that winged eye girl medium height. She was rude to other people in line as well. My family always buy dinner or lunch from panda at least twice a week. Every week we give 200$ business to panda. But we will not go there anymore. At least …..until…. She is there. We don’t want to feel disrespected.

Review №2

2023-07-20 02:38:26

Restaurant encourages you to “skip the line” by ordering on mobile, which I did. I arrived and waited for 20 minutes after the estimate “pickup time”. Tried to step up to ask for my order and was just ignored. Proceeded to receive cold food that was missing an entire entree. I try to give the benefit of the doubt to places like this, especially considering how busy it is, but this was ridiculous. Do yourself a favor and go to the Chinese food places that actually care. I never leave reviews and this was infuriating enough to warrant one.

Review №3

2021-12-08 23:54:47

Welcoming environment with very friendly staff workers. The food tasted, filling, warm, and smelled delicious. The seats are nice and comfortable. But when I came there was still some food scattered along the table whoch was kind of disgusting. Bathrooms are clean. Definitely recommend this place!

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Review №4

2023-10-03 03:54:52

Kind staff and fresh food when I went. Most importantly, they have sweetfire chicken!!! Please never get rid of this perfect entree! Southern california is so sad without it.

Review №5

2023-09-20 23:14:53

Food was awful. This location has been bad every time I have tried it. I try about once a year, hoping it will improve to no avail. They also dont have hot mustard, which is tragic.

Review №6

2023-05-17 04:36:52

Well, I was expecting streamlined delicious meal at panda express, orange chicken, rice, beef, and broccoli. The worms when I showed up to the panda express on Mission Street in Santa Cruz, I was completely let down. The first thing that I noticed when I walked in the door, but the fact that there is nearly no food options available now well, it was close to closing, I still found quite a new frustrating when the employee insisted that my friend Haider got white rice, Cardoso but things got much sisters I pay for something in the restaurant I expect to particulars I expect to come as it was 10 however when I was at this panda express, that was not the case. When I ordered a bigger place to come through on a long one side, I was not serve the proper precautions I was charged more than I Drugs employee one question about why he didn’t give me extra entrée on the side has a bigger. Please send it to put the extra orange chicken inside of the box and that if I wanted him to separate the meat out into another container from my box, he could do that used to acknowledge that he had served me less than he should have disgruntled. I paid the amount due for a bigger plane and left the store absent in selection end in food service.

Review №7

2018-03-03 23:14:46

Heres a tip: Focus on the customer in front of you.Food was ok, normal Panda Express. But chinzy portion sizes and disinterested - almost rude - staff means I wont be coming back and NO, I do not recommend this location.2-3pm rainy Saturday afternoon. Youd think it would be quiet. But like me, perhaps there were other people wanting to get out of the house/hotel and made a trip - specifically - to get some Panda. The dining area was about 1/4 full, a constant line of 2-3 customers. So, the 3 people working were busy, but not slammed at all.Tip #2: Even though I seem to order pretty much the same thing as the previous two people in line.. I am not them.And dont get me started on the cashier - who clearly needs to not only work on her ESL skills, but stop mumbliing so loud the customer can hear, but not loud (or clearly enough) to completely understand. And if a customer asks for some sauces - in my case I asked for 5, because... I use 5 of each to go with all of the items I order - dont just grab a couple, dump them in the bag and walk away.So now I had sauce for SOME of my chicken, ONE of my spring rolls, but none for the rest or for my 3rd side of Orange chicken.Finally. I have NEVER been dismissed so thoroughly or casually in my life! Not even at any of the DMVs Ive visited over the years.And no fortune cookie? Who doesnt get a fortune cookie???Apparently the people who want extra sauces and who says No after asking you to repeat the mumbled Do you want to support ~mumble, mumble~ cause? dont get a cookie.No, I wont be returning here.No, I dont recommend.

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Review №8

2023-04-06 03:25:01

After taking a super long time to make my order, which I can understand since it was busy, they forgot parts of my order. I of course didnt realize this until I drove all the way home and was missing my food. When I got back to the store I asked if I could get a free egg role or something since at this point I had waited for my order for about an hour and I had spent about 40 minutes driving back and fourth for my food. They of course didnt give me a free egg roll and just left me with a hungry stomach and an empty tank of gas.

Review №9

2023-05-12 22:33:26

Chinches on portions!!! 41st ave is way better!!! I got my food Togo and had to go back in to complain about 3 pieces of orange chicken on my combo plate. I wont return. 41st ave location gives you so much more

Review №10

2023-06-21 05:26:06

The workers here always get online orders wrong for delivery. Its happened 4 times now where the delivery is completely wrong, yet the receipt clearly states the order. Not sure if its just stupidity or plain disregard. Dont order delivery from this location.