Presentation on Map Reviews Nearby

Panda Express in Martinez

3.7 (139) 1041 Arnold Dr, Martinez, CA 94553, United States

Categories

Fast food restaurant
Asian restaurant
Restaurant

Location on the map

Martinez, Contra Costa County, California, US

Phone: +1 925-957-6246
Site: https://pandaexpress.com/loc...

Opening hours

Monday:9:30 AM–9:30 PM
Tuesday:9:30 AM–9:30 PM
Wednesday:9:30 AM–9:30 PM
Thursday:9:30 AM–9:30 PM
Friday:9:30 AM–9:30 PM
Saturday:9:30 AM–9:30 PM
Sunday:9:30 AM–9:30 PM

Edit info

Total reviews rating 3.7

139 Reviews for Panda Express 2024:

Review №1

2023-05-23 17:25:50

I hope I dont get the worker in trouble but this was the first panda Express where they HOOKED IT UP. Enough for dinner and for my partner to eat the leftovers the next day. Three scoops of orange chicken? Two hefty pieces of mandarin chicken? Shock! It was a good evening.

Review №2

2023-07-09 00:11:49

Sad to be posting this because it’s my local panda, but I’ve walked into this location 2-3 times this week and never have I once not experienced the manager scolding her staff infront of customers, the employees for the most part are fantastic and always helpful with the exception of the Filipino woman June who I assume is the management. Last night I picked up my doordash, food was old, June is screaming at her staff from the looks of it, taking out whatever problems she has outside of work on them, one staff member walked out while she was screaming about fortune cookies. Today I walk in to order and again there is the manager yelling at another worker about his professionalism while he is ringing me out. The food is fresh when she is not running the show and customers feel very uncomfortable I witnessed multiple people get up and leave or walk out of the line. Panda please do better, I am glad to go the extra couple minutes to the next panda over.

Review №3

2023-11-19 05:23:09

Fast, friendly service. This location is always busy but the food is hot and tasty. Its very small, so it tends to be noisy.

Review №4

2023-10-25 18:33:41

It was my Frist time had food here I really liked Joy Abalos. My day was made by her friendliness.. food was also good I recommend this place

Review №5

2023-07-08 04:23:45

I was there to buy my food and I noticed the unprofessional behavior of the Manager to the employees, it was so rude, and she was so mad and loud in front of all the customers!!! I never seen this unprofessional behavior from any managers in all the Panda Express restaurants I’ve ever been! I looked at her name tag and her name was June! I hope the HR people change the manager in this panda! Because the way she was to employees was not right at all!!!

Review №6

2023-02-21 06:12:11

Really bad service. I ordered online to pickup and showed up 3 mins after when my food was supposed to be ready. They had one person prepping all the pickup orders and this guy did not have any sort of urgency. I watched him take nearly 2-5 mins to get one order ready. He looked like he had add, kept getting distracted by other things while going at snail pace. I waited nearly 30 mins for my food and couldnt cancel the order because it was already paid.

Review №7

2023-11-12 00:32:15

Cold food but really clean spot

Review №8

2023-06-23 20:13:59

A good place if you want to grab your food quickly and get out quickly.

Review №9

2022-09-07 16:38:08

Be sure not to go to Panda Express in Martinez more than an hour before they close, because they are already shutting down operations and you will find many dishes missing. This was my experience last night where they tried to justify this failure. So I went to another restaurant close, also closing at the same time, but which had everything on their menu available.

Review №10

2022-05-07 03:39:44

Stores stock cooking 20 minutes before closing and they had a good sized line. They decided to turn away customers and stop cooking instead of serving people. Other stores always have what I need. Not reliable or fast moving always behind on food

Review №11

2022-08-15 06:43:04

I dont like how they ration the food. Kind of off putting when they are sprinkling food onto the plate and shaking the plate to spread the rice to cover the bottom without putting too much on the plate. They are still giving unwrapped utensils, and 2 napkins with your meal. Yet the prices are expensive. Not even really worth it any more.

Review №12

2022-07-24 02:16:14

Asian lady shorts portions . I have never been to a panda express where i felt ripped of like this. She counted my shrimp, beff w broccoli had no beef i it literally, she is so stingy and just rude. I asked for a sample and she said no sample. Penny pincher causes business to walk away….. i highly do not recommend this location

Review №13

2021-06-11 18:13:08

I went in last night right before 9 and right off the bat the lady said they were out of steamed rice, fried rice, and chomaing, 🤨 she was going to keep on adding to the list but I stopped her and said it was fine no need to. I just went out the door. Very disappointed, and customer service is rude. How can they be out of all these dishes already, and still over half hour left before closing? Awful and lazy employees thats why. Wont be going to this place anymore, will take the drive to pleasant hill instead.

Review №14

2023-09-03 02:48:23

The seasoning was better than other Pandas.

Review №15

2019-08-12 08:21:59

Came here with a group of 12 people total, we took up 3 full tables but still the restaurant is small. They cant really control that though. They managed 12 people very well with no mistakes and zero delay in getting our food together. The food tasted as good as Panda Express does. Employees were very nice.

Review №16

2023-05-30 19:33:09

Clean and quick with an awesome crew. Good service makes all the difference.

Review №17

2022-08-07 22:59:59

Panda Express is now taking shortcuts but still wacking you full price for their food. For example teriyaki chicken is now partially boiled or microwaved first before grilling making it rubbery or wet. The rice has been changed probably because of food availability.

Review №18

2020-02-14 19:14:35

Went to pick up a large catering order, waited at least 10 minutes before someone can help me. Cashier and other employee completely ignoring my presence. I finally get a rude can I help you... Yes actually you can .. picking up a $300+ order and its the last time I do that. Heres the kicker, even after confirming the catering order over the phone twice... They hadnt even started cooking it when it was pickup time!! I had to wait another 20 minutes for them to manicly cook, while avoiding all blame. Meanwhile, I had 20 guests waiting for their food at our event. I didnt get a single sorry or apologies. This place is trash, never again.

Review №19

2022-12-14 21:20:10

It is a nice place. Very busy all the time, but the service is fast. Some of the ladies are cranky, but the food worth it.

Review №20

2022-12-02 02:19:07

Ordered for delivery got message for pu tried 20 times to contact them ..phone message etc NOTHING cant resolve Ñever going again, !after 2 hours not a check WhY it wasnt picked up.customer service definitely NOT their strong suit!!!

Review №21

2019-03-01 23:36:40

I like pandas food, but this location is the worst Ive ever tried. Now I know the reason why they had only 1 person eating in at the lunch time. Their portion sizes are soooo small. Its a good idea to use a different plate if you want to fool your customers. But you wont fool their bellies. Id rather go an extra mile to a Pleasant Hill location next time.

Review №22

2022-05-22 23:40:56

I went to this place ordered food i got it, 3 plates. I get home and there’s only 2 in the bag but i seen all 3 in there. This place absolutely sucks.

Review №23

2022-09-27 18:49:51

Line of 12 people while you fulfill an online order? Dont even acknowledge the guests waiting. Just wow. Never coming back.

Review №24

2019-12-11 21:20:53

Limited parking, although not PEs fault. My on-line order wouldnt go through and the website didnt highlight the problem. But they were donating 20% of sales to the Contra Costa Sheriffs food drive, which is pretty awesome. So went and stood in line to order.

Review №25

2020-12-28 09:01:54

There has been a long wait the last few times I have gone, under COVID restrictions some is to be expected but the other issue is waiting until they are out a a dish before starting a replacement. Needs to have better stock planning. Food is good.

Review №26

2022-06-16 21:57:24

Asian lady was short on portion serving, got the new shrimp and she only gave me three shrimp and packed with Vegie and answered very rude to me back when I asked if she portion me correctly and asked if I wanted double, I said no double, but I personally felt like she Chose out my protein to her liking, rude at first as well, I let it go and said it was Ok Ill take what I got, didnt not want to make a big deal of it, i just asked once politely but was answered rudely.

Review №27

2018-02-09 21:15:15

Place sucks!! Always behind..not proactive in cooking food, especially around meal time. Lack intelligence. Placed mobile order and provided 20 min lead time. Had not touched it when I arrived. I am here now and they told me 10 mins for terry chicken. Now 20 and still have not received food. Go to Concord Panda by Trader Joes...runs well

Review №28

2021-06-08 16:21:29

Since the below review, they have gotten so much better! The manger even apologized to me. I never have issues anymore.This is absolutely the worst Panda Express in the whole bay area!! They have horrible customer service and they always take forever with their food!

Review №29

2018-05-09 04:48:57

They get the job done. Your plate will be filled with an allocated amount of food. No need to make eye contact or pleasantries. This is not a full service location. A robot/machine, programmed correctly, could do the same.

Review №30

2019-08-31 21:41:21

Really disappointed with this location. I went in, I wasnt greeted even though several employees looked at me, I was the only the customer left in line who hadnt been helped, the staff was more focused on fulfilling online orders than in house customers. I ended up getting sick of waiting and walked out without getting food. I will not be coming back to this location.

Review №31

2022-01-05 01:06:20

Food was not fresh only rice n noodles orange chicken was burnt n dry. The beef broccoli was dry the cream cheese wontons were burnt probably were there all day.

Review №32

2020-12-24 03:04:56

I waited outside for about 12 min with a few other people because they were only letting 5 people inside at a time. Anyone who called in their order got to cut the line! Their orders werent made until they were inside. Couples went in and werent asked to wait outside so the rest of us could order. I finally went in and told Someitra (sp?) that the were several upset people waiting outside in the cold and that their system wasnt working. She went off on me!! Then she told me that if I didnt like their system than I could go elsewhere...which I did.

Review №33

2023-01-25 20:30:53

Pretty good food. Freshly made. Great service

Review №34

2016-01-25 20:11:34

1st the design of the place is ridiculous. If theres more then 2 people in line the front door is blocked. When i got a to go order they didnt put forks in my bag i would usually say no big deal but the utensils and soda machine are all the way in the back by the bathrooms. End of rant

Review №35

2020-05-03 04:41:59

I have tried this location twice, and thats enough for me. Both times food was OLD, and COLD. Drive the extra few miles to Pleasant Hill location if you want fresh and hot food.

Review №36

2022-03-02 01:45:32

Dont order from this restraunt 2 times now ive tried ordering from them and 2 times they managed to mess up and cancel my order. waste of my money trying to get food

Review №37

2018-03-17 02:46:13

Used to have good food when they first open now its just crappy and it sucks because of it .it used to be way better than the Pleasant Hill one. I dont go there nearly as much as I used to because of the food decline

Review №38

2017-06-14 03:13:46

Nothing is ever available and the selection is very slim after 7 in the evening. I went in there this evening and got the family feast. Be sure to ask exactly how much the higher-priced items are before you get to the register as they seem to forget to tell you that theres an upcharge for some of the specialty items I dont think I will be back

Review №39

2021-09-08 05:40:39

A few of the Younger servers are Rude and have no customer service skills. Other than that, Its a ok place to eat if you get the right server.

Review №40

2023-05-03 18:04:28

Ample portions. Friendly staff. Clean.

Review №41

2021-02-03 20:26:03

Customer service is terrible and theyre incredibly slow. Want to wait a half hour for them to serve a whole five people then this is your spot.

Review №42

2018-06-18 06:51:58

Liked the foods. Smooth queue system. Better chinese foods than other traditional Chinese resturants. At this store sitting inside is limited, during pick hours, but you can sit outside as well.

Review №43

2017-08-21 02:31:22

The restaurant are very clean and the service are friendly make me feel like Im welcome to the place on top of that the foods are so.....good, I loved 😉

Review №44

2019-05-16 01:48:35

Ive been coming here since they opened not too long ago and I havent had any complaints. Just your average Panda Express. :)

Review №45

2019-01-06 00:24:40

Pepper chicken was awful at this location. I felt like I was eating rat meat! The server was nice. She exchanged it for orange chicken.

Review №46

2019-04-23 20:59:36

Good location, food was subpar tasted not fresh, ice machine was broken no ice for drinks, seemed ok clean, I think they might have been having a bad day I will try this place in the future but todays visit wasnt great.

Review №47

2016-04-25 02:22:42

They put too little food for a bigger play. I used to go on pleasant hill store (best ever), and then I start to came here and get a bit disappointed.

Review №48

2020-03-07 21:01:14

Customer service was excellent there from the monitor to the other employees her name is Angie I believe thats the way you spell anjie was super nice good customer service the food was excellent restaurant cleam bathroom was super cleam good job

Review №49

2020-11-23 02:52:20

Fast and friendly. Ordering online is easy and food is always redy to go before I get there.

Review №50

2016-07-09 19:43:42

The food is pretty good, but there are items listen on their site that arent available at this location.

Review №51

2015-11-29 12:22:11

It was good but their new starting out and Ive been to other Panda expresses that were better Ive also been to some that werent as good

Review №52

2018-03-15 02:59:15

Theyre always out of whatever entree I have a hankering for at the time, though I cant hold that against them. But this location doesnt have pot stickers at all 😬

Review №53

2020-02-14 22:06:45

Food is very plain tasting,chili sauce is terrible,sauce for spring rolls bad, walnut shrimp good.fried rice plain

Review №54

2018-10-26 23:57:38

Great food great service only problem just a little small on the portions

Review №55

2022-02-17 19:32:27

Chinese New Year celebratory dinner. Disappointed we didn’t get complimentary red envelopes.

Review №56

2018-06-16 03:58:14

It depends on the time of day... in the afternoon theyre on point but dont go there at night, nothing is available and theyre hella rude

Review №57

2019-07-25 01:13:32

When you want good food fast they are hard to beat plus good customer service.

Review №58

2017-07-29 15:37:46

Food smells delicious from even far away. Yummy options. Very popular especially for lunch.

Review №59

2021-05-09 00:27:14

I always love Panda Express theyre quick reasonable prices and Ill never stop going

Review №60

2018-08-19 04:20:31

Awesome place great atmosphere and the staff is top notch thank you Maria Food was delicious and fresh

Review №61

2018-07-04 06:21:26

Nicely stocked..was surprised they had no diet drinks down the aisle..very courteous

Review №62

2018-03-02 03:51:35

I was pleased with quality of food, compared to other locations. Downside is limited access to parking.

Review №63

2017-09-14 21:07:40

Didnt have to wait too long for my order. Near by to other stores. Employees seem unhappy with under staffing.

Review №64

2017-05-14 17:58:46

Its good Chinese food with decent service and little wait time.

Review №65

2019-09-05 18:19:48

Food is average but poor customer service, server is super rude, I am not going there again .

Review №66

2019-06-02 02:40:24

Very stingy on food servings and extremely overpriced for what they give you.

Review №67

2020-11-12 06:37:13

Costly but its worth it. Great food thank you for your services

Review №68

2019-04-26 00:40:54

Their food is awful id rather eat at another place dont eat here

Review №69

2017-03-09 01:00:54

This Panda express serves tiny amount of food for $8 I should have gone to a real Chinese restaurant. Very Disappointing!

Review №70

2023-08-18 03:34:47

Thats good but sometimes costumer service is slowly.

Review №71

2018-11-17 01:53:36

Fast and great service, Very nice employees and amazing food

Review №72

2017-10-25 21:17:52

Waited over 15 minutes for food items to come out. No more than 6 people in atore

Review №73

2017-12-21 23:47:04

Always fresh food...tasty too. And, the veggies are cooked perfectly.

Review №74

2018-06-03 23:15:02

Its decent but lacking true authentic Chinese favor and taste.......

Review №75

2019-09-09 04:47:16

For the amount of food they give you they are highly overpriced

Review №76

2019-11-13 23:04:10

Quite packed in the afternoon but the food is very tasty.

Review №77

2017-12-10 08:00:38

There not much to say about this place one star for decent food everything else is garbage starting with customer service.

Review №78

2019-08-23 04:11:40

Wonderful staff and wonderful food, always very clean

Review №79

2020-11-07 16:26:59

Always fresh and delicious at this Panda. Good service

Review №80

2019-10-22 17:30:06

Always good but better when its fresh out the wok

Review №81

2020-01-02 05:03:44

Food was not ready and 6 people who arrived after me where assisted and received their food before me.

Review №82

2021-03-03 04:09:18

Horrible customer service. Manager cant handle their job.

Review №83

2021-08-03 20:25:01

Customer service is terrible and theyre incredibly slow.

Review №84

2017-07-14 23:38:06

My aunt works here so its always a good place to eat and I can talk with her a lot

Review №85

2019-10-14 20:26:02

Efficient! But by 12:15 they were out of a lot of their options...

Review №86

2018-07-31 04:26:46

Great food. Chow mein is lovely and the food is fresh.

Review №87

2017-12-03 17:10:01

This place is usually busy and the food is alright. No surprises.

Review №88

2019-09-09 05:34:50

Good flavor. Rice sometimes is too dry.

Review №89

2019-01-06 02:42:47

Great food..friendly service

Review №90

2019-01-02 23:51:21

As always, consistent good. Nice people too.

Review №91

2018-01-14 05:08:47

It is always great to eat here!

Review №92

2017-01-28 04:34:49

Good variety of healthy choices, reasonable prices

Review №93

2021-12-16 04:51:59

Great Staff Great Customer Service.

Review №94

2019-11-18 02:08:24

Fresh, large serving and taste good!

Review №95

2022-04-14 00:20:52

Great place and fast service

Review №96

2020-03-09 22:42:33

Foods ok but not much food.

Review №97

2018-05-30 06:29:21

Great Chicken Teriyaki Meat is tender!!!

Review №98

2020-12-17 04:10:57

Ordered online and it was quick and easy.

Review №99

2022-07-03 04:51:29

Good food

Review №100

2019-02-11 01:08:21

The plates are small limited seating

Review №101

2017-08-30 22:03:46

Good price and adequateportions seerved

Review №102

2017-05-19 03:06:31

Lazy Cooks. No food post 830pm.

Review №103

2019-05-31 00:11:20

The beef thete is super dry

Review №104

2018-10-11 17:39:58

I love there eggplant and tofo

Review №105

2020-10-27 18:37:32

I dont care for the food to

Review №106

2018-08-15 19:24:29

Its Panda, never failed me!

Review №107

2019-04-30 14:15:45

Continue to go down hill and prices uphill

Review №108

2017-03-08 03:37:15

Pleasant Hills location is better

Review №109

2018-01-13 04:12:38

The goto lunch spot for our crew

Review №110

2020-08-16 22:48:13

The lady was so rude an inpolite

Review №111

2018-08-15 02:50:40

Very good food.

Review №112

2018-02-22 21:57:12

There is no food ready

Review №113

2019-11-17 02:02:37

Sometimes its good sometimes not

Review №114

2019-02-11 05:10:57

Kids love this place!!

Review №115

2018-05-12 21:01:23

Its like home away from home

Review №116

2018-01-20 21:15:23

Was okay. a little slow.

Review №117

2020-05-26 18:41:03

Review №118

2018-01-27 05:28:53

Good food for less

Review №119

2020-05-06 21:05:17

Overpriced . bad service

Review №120

2017-08-19 03:07:19

Great costumer service

Review №121

2019-09-05 04:17:11

Real nice 👌 folks

Review №122

2018-11-06 18:29:26

Its a good place.

Review №123

2018-11-09 04:42:53

I love you Panda

Review №124

2019-09-26 01:51:00

It rocks

Review №125

2019-07-06 07:14:30

Baby duck portions

Review №126

2018-03-24 01:11:18

Always 😋

Review №127

2019-02-22 01:17:09

Yummm

Review №128

2019-05-15 04:22:15

Always good

Review №129

2017-06-06 17:21:10

Always perfect!

Review №130

2018-01-26 18:33:50

Excellent

Review №131

2019-04-22 17:32:35

Good service

Review №132

2018-01-18 08:10:15

Review №133

2022-01-17 11:48:11

Cold and yuk

Review №134

2021-01-15 02:40:01

Flys in the restaurant

Review №135

2015-12-01 02:55:15

Slow

Review №136

2020-11-05 10:42:40

Delicious..

Review №137

2017-11-08 18:08:04

Good food but the portions of the dishes are less than in other restaurants of the same chain!

Review №138

2019-12-03 00:17:43

Exquisite Chinese food excellent facilities very friendly staff

Review №139

2022-04-11 17:57:17

Very place to eat