Presentation on Map Reviews Nearby

Panda Express in San Ramon

3.6 (114) 3141 Crow Canyon Pl E006, San Ramon, CA 94583, United States

Categories

Chinese restaurant
Asian restaurant
Fast food restaurant
Restaurant

Location on the map

San Ramon, Contra Costa County, California, US

Phone: +1 925-901-0471
Site: https://pandaexpress.com/loc...

Opening hours

Monday:9:30 AM–9:30 PM
Tuesday:9:30 AM–9:30 PM
Wednesday:9:30 AM–9:30 PM
Thursday:9:30 AM–9:30 PM
Friday:9:30 AM–9:30 PM
Saturday:10:30 AM–9 PM
Sunday:10:30 AM–9 PM

Edit info

Total reviews rating 3.6

114 Reviews for Panda Express 2024:

Review №1

2023-04-13 19:15:45

The food was great, Fresh hot and tasty. Plenty of parking but lots of people. The long wasnt very long, i felt it went pretty fast. I do feel like the customer service could have been better like maybe smile for instance, make your customers feel welcomed.

Review №2

2022-12-23 21:56:18

Very bad service today. They didnt pack my order nicely, soy sauce is spilled all over the food and made my car so much messy. Had to spend food amount of money for cleanup now. The package was not good. No improvement yet. Got a bowl.. they given me kungpao chicken with no coven at all. I know its inflation and cost cutting. But this is definitely too much of cost cutting..

Review №3

2022-07-04 20:45:28

Worst Panda Express ever. Half filled food packed for online orders, lost 30 mins to get back it filled from the store when kids are hungry at home waiting for the food. When went to the store to get it filled again the staff just took the box and gave back it to me and not even single apologized. I would definitely say staffs are rude and the quality of the service is pathetic after seeing this.

Review №4

2021-12-10 20:48:48

I ordered eggplant tofu and there were only 2 Pieces of tofu!!!!That is third time I have such an experience with this location.The employees are so rude too. I ordered my food online and when I get there I saw my food was ready but the cashier made me wait 10 minutes. when I told her I’m here for pickup she told me I have to wait even though she wasn’t busy and she just was waiting for the costumer in the line to come for checkout.Not recommend this location

Review №5

2023-10-02 22:28:07

While I’m waiting in line to order I see one of the employees handing the rice. She put her whole hand(no gloves) in the rice! She scooped the rice off the ladle back into the main pan of rice. Very unsanitary, DO NOT EAT HERE!

Review №6

2022-01-19 04:28:22

Am in there normally every two weeks, love their, green vegetables, chicken options and beef, and still not that expensive, love this food

Review №7

2023-07-10 19:19:25

Is the portion size going down for a bowl?I order almost $9 bowl with eggplant. Didn’t feel the quantity justifies $9 price.

Review №8

2023-06-03 04:46:23

I would like to give a big shoutout to Judyth at Panda Express Crow Canyon, San Ramon. She was an absolutely sweetheart, extremely helpful and kind. She knew exactly what she was doing. She made our plates very well and organized everything on the bag perfectly. Thank you so much to Judyth once again. Best employee!

Review №9

2023-07-31 03:15:48

Always great Orange Chicken and Chow Mein. Always fresh and good portions provided. Very quick and friendly service.

Review №10

2023-06-02 03:54:50

Ordered firecracker shrimp and orange chicken takeout and drove five minutes to eat it. Within three hours I was violently vomiting, SEVERE stomach cramps,chills that lasted all night. I had to call off work and go to the ER for fluids and painkillers and anti nausea meds.😡

Review №11

2023-08-21 03:39:44

I am going there 8pm . The food is very bad and not fresh . They put bad food on my box . I told her please make it fresh but she say its closing time that’s all we have . Very bad service and food quality is zero at night shift . I give 0 star 👎👎

Review №12

2023-05-13 02:27:36

Too much wait. Waiting line out of the door. They should hire more folks.

Review №13

2023-01-02 23:12:59

Generally good food at a decent price, but its just a bit short on what one might expect froma standard Chinese restaurant. No knocks on the road per se, mine was the honey sesame chicken breast pieces with what was supposed to be brown rice (whitest brown rice Ive ever experienced !). Very lean meat, quite tasty, but only a half-dozen pieces to a bowl serving. Place can be noisy at times, but thats to be expected; Good place to eat for a fast meal as opposed to the run of the mill burger joints !

Review №14

2023-09-02 04:20:47

@ 9:05pmthey said they don’t have enough food. Everything is kitchen is closed. They were supposed to close at 9:30pm.Not reliable, so not coming here anymore

Review №15

2022-09-09 19:17:55

The server gave me so little of my entree that I just walked out and ordered food somewhere else. This isnt the only time Ive experienced this at this particular store but other panda express also. Management better tell their servers to give more because in not going to spend $9 on a bowl of rice. This store lost a customer.

Review №16

2023-01-14 03:48:23

Bad customer service, rude staff, delay of pick up orders even you order online way ahead of time ( today experienced 1 hour delay ordered at 2:35PM for 3:15 PM, Order was not ready even at 3:20 They asked me to wait for another 15 minutes finally got my order at 3:35 PM), low potion, incorrect order ( they change your order without informing ) and always missing condiments like sauce,napkin, Utensils and fortune cookies. They are surviving because they are the only location in San Ramon .

Review №17

2021-10-02 02:41:18

Ordered takeout, came home and found plain rice at price of fried rice.check your take out order before leaving that place

Review №18

2022-01-16 21:37:45

I live in Pleasanton . So usually this is not my choice of location but we were at a park close by to this location and ordered some food today . My boys were extremely hungry and I thought this would be the perfect place as it was fast food . Horrendous quality . Except for the chowmein which I waited for 15 min extra for them to make it fresh . Most of the food was stale . Please avoid this location if you can . Not worth the drive not worth even a penny . Totally disappointed with the food and service . Big thumbs down to this location .Staff, Please check your food before serving the people . Major rant. I should have checked the previous reviews before heading there . Totally agree that the portion sizes are very very small .The one star I give is to the decor and the ambience which is definitely nicer than other locations .

Review №19

2022-06-01 00:56:51

If you want a quick lunch with reasonable good food and reasonable prices, this is one of it

Review №20

2023-02-26 03:32:31

Quite mediocre asian food. as an international client expected something more flavourwise, but in fact extremely standard . Only thing that was special was spiciness, which came from a pepper... What a shame

Review №21

2022-05-26 01:51:39

We are an orange chicken lover family. But very disappointed with this particular franchise. The service is pathetic and the amount of food they fill the boxes with, is so less. It’s like they are the filling the boxes with the least they can to take more space in the box. Want them to know how to feed people by filling the boxes they are selling.

Review №22

2022-01-12 04:45:09

Well, I think Im done at this restaurant. they never give you any food. I ordered string bean chicken and all I got was a plate of chow main with 3 small pieces of chicken 4 beans and a ton of onions. $10 for chow main and onions. And the staff are rude. I dont need this kind of experience.!!

Review №23

2022-04-28 04:14:06

Worse customer service. No one was there and the girl working behind the counter was so mad to see us at 830 pm even tho they close at 930pm she put half scoop of the chicken that we asked for. I asked while paying If she is doing ok and she walked away and never return.

Review №24

2021-10-31 17:26:33

So, the quality here has gone down since the last time we came, and it also seems the portion sizes. In addition the cashier lied about cookies being included in the bag. Not a huge deal, but I can see why the place was practically empty at 5:30.

Review №25

2021-11-08 21:05:20

They were running out of some of the items (it was about 40 min before closing), they said they could not make any more of it and they were done for the day so I had to settle for the 2 pieces of tofu and 4 pieces of eggplant that were left...it was less than the size of even one serving spoon. The silly thing is that the guy working there (as well as the manager who probably over heard our conversation with him) did not offer for us to have anything else in addition to that very very tiny amount of eggplant tofu and they still charged us the full amount which isnt fair. Ive been to another location around the same time at night (pleasanton) and they immediately offered to make more when they saw an item was nearly over. If this location doesnt want to make another batch, thats okay, but I shouldnt be charged the full amount when I got barely any of it. Wont be coming back here.

Review №26

2022-06-26 23:35:38

Pathetic service and super horrible server, Evelyn. I am paying for the food not getting free food. Don’t behave as if you are doing me a favor. She was least interested, made me wait when I was the only customer in the shop. When I asked for cutlery she looked so annoyed. Get a grip lady

Review №27

2020-06-19 22:56:49

We take out from the nearby Panda Express all the time. The food quality is usually acceptable level but todays order was bad. The meats were dry as if they sat on a hot stove for hours. The honey walnut shrimp had no honey nor walnut. Maybe a new cook, maybe just a bad batch but Im not happy with the taste of todays order.

Review №28

2021-06-25 05:48:20

Employees were extremely rude, the beef with broccoli bowl had a few pieces of beef, literally my bowl had only 3 pieces, and a lot of broccoli. I talked to the manager and was just as rude as the Employees and laughed with them as I was talking about the food. The customer service is terrible the Employees dont care about your opinion. Im very disappointed, never going back to that place even if its the last fast food place in the U.S. 😡

Review №29

2021-09-21 00:29:21

I have had more than a few unpleasant experiences here but yesterday was the final straw. When I checked out I had some change coming and the cashier asked if I wanted it. She seemed annoyed that I said yes. I then requested some soy sauce- she took out a packet and literally threw it towards me and immediately walked away into the back. I waited a few minutes and when she returned I said “may I have another packet and please don’t throw it to me”. She never said a word but took another packet between her thumb and forefinger and flipped it back and forth in front of my face before dropping it on the counter and disappearing into the back again. I will certainly never return.

Review №30

2022-08-12 23:55:37

I ordered food worth 28 bucks through doordash and what i received is food that is not even enough to feed my CAT. As time passes this Panda Express keeps reducing the amount of chow2 in their white boxes and that is because half of the customers are not paying attention and saying something panda express is getting away with FRAUD...

Review №31

2023-08-14 03:36:22

I was a bit disappointed by the level of service, it was not up to the standard of Panda,

Review №32

2018-07-16 02:21:52

Note: I am an amateur Panda Express critic ;) . Panda express is 10/10 overall. I am reviewing this location compared to others.Place is clean. During lunch and dinner, there are rather long lines. Staff is mediocre. Food is mediocre, but can be below average at times.Verdict: Go here if you live near the place. Dont drive to eat here.

Review №33

2021-08-20 09:23:41

Very lousy staff, they can’t understand what we ask nor make an attempt to understand what we are saying….we just have to understand based on their hand moments and our fingers showing what we want 🤏

Review №34

2021-12-31 20:39:27

Use to be a great location last few time service has gone down. Never enough help no one calling out when running low on a item and having to wait 10 min or more for food.

Review №35

2020-08-25 02:07:09

Very bad customer service.. my recent take out order was missing an item. I had asked for kung pao chicken with my order and the person ( a lady) who took the order also repeated the order which included this item. I called them to say it was missing the item they defended by saying that they never heard me say it. Not a very ethical way to defend their position. Needs a perspective change.. Hope they take this feedback seriously and make some improvements.

Review №36

2020-07-08 05:45:55

The customer service is in need of improvement. The portions are getting smaller and ridiculous. There was hardly a tablespoon size noodles on the plate and 3-4 tiny pieces of chicken. The dinner plate is now more of an appetizer dish or a kid’s meal. Not Going back and would not recommend.

Review №37

2020-07-31 02:50:16

During the pandemic and according to county law, they are allowing take out and pick up from the internet but you have to wack past and dodge customers currently ordering to pick up the order that you concietously order online, from the very back inside the restarant. How does ThAt, help the situation, order pick up should be at the front of the store by the door, am very concerned about this, may not return

Review №38

2022-06-25 16:33:47

Better than the Panda in Pleasanton near Trader Joes. Almost as good as Panda in Stone ridge Mall. One of the worse Pandas is in Castro Valley.

Review №39

2022-02-10 02:39:25

I Hate to Leave bad reviews but it was time to make this location realize how to treat there customer’s, we get food for our company from this place atleast 3 times a week and see wat we get ( Box with Half quantity ) This happened with me and my employee many times before but decided today to leave review for there awareness and Make them realize to do there job right…..Guys you need to value everyone’s hard earned moneyI wanted to post picture but it won’t allow mee too

Review №40

2018-05-15 19:32:15

Mostly good experience. Expect long queue during lunch and dinner times. Itll move fast. If the item you want is just being prepared, then youll have to wait for 5-10 mins.Very efficient staff. Not really courteous since their turnover time is fast. Ive seen them being friendly and relaxed at non rush times.

Review №41

2022-07-27 20:59:43

To be honest Jessica is clueless and Riyana is so rude I’m asking her a question and she’s rolling her eyes and acting like I’m not a customer who is spending money here, then she’s being very blunt and disrespectful. I won’t be back here

Review №42

2018-01-07 22:32:22

Great food for the price, friendly staff, clean dining area :) All around good place. I was served by a young Arabic man with curly hair and a beard, he treated me like family. I come all the time now.

Review №43

2019-09-03 00:31:24

Every Panda Express has the same menu of Americanized Chinese food. The dishes are consistent, and varied enough for everyone to find something. I suspect these dishes are not for someone on a low sodium diet.

Review №44

2018-10-01 01:07:35

Orange chicken did not have orange sauce - tasted like vinegar. Out of: plastic utensils, fortune cookies. Had to wait for the bad orange chicken and the Bejing beef. When I called, they ssaid they followed the recipie. I guess they assume no one has ever eaten the orange chicken and has no clue that it isnt supposed to taste like orange chicken??

Review №45

2017-09-06 20:27:25

Great place to come for fast, but not greasy, Chinese food. Lots of variety to please everyone. Clean and friendly service. This location does a good job of having the various dishes ready.

Review №46

2018-02-11 17:34:47

In summary the food is great and not very expensive. Fundamentally they offer Chinese cusines. There are different proportions like bowl, plate etc. Each proportion comes with rice or noodles along with one or more dishes. The rice is basically fried rice with vegetables and noodles is called Chowmeen which is basically noodles with vegetables. The dishes comes with preparations of beaf, pork and chicken. All together its a awesome a place to dine

Review №47

2021-06-18 17:22:08

This panda in San ramon never opens on time they see you standing out there and dont say anything bad service. I am a store manger been doing this for 28 years of fast food .

Review №48

2020-08-28 22:57:24

I shyed away from Panda Express for many years because they were a chain, but now Im hooked on them. This is extremely tasty and fresh Chinese food!!!!

Review №49

2022-06-22 03:18:32

Its panda.Theyre stingy about the premium entrees, really counting out those shrimp, but for everything else its the same goodness youd expect.

Review №50

2021-10-30 05:55:06

Too stingy when serving food. You will get small amount of meat/fish/vegetable that will cost you $12.

Review №51

2019-04-11 02:27:58

Warning: Do not use online order! It was over half an hour late past the pickup time!Granted they were busy but there were many other online orders waiting too! Cmon!

Review №52

2021-09-11 22:35:25

Horrible experience.. extremely rude staff. Food is good. Panda Express should train the staff on customer experience.

Review №53

2021-08-25 03:33:40

Employee named Evelyn has a beyond abhorrent bad attitude. Treats disabled customers with contempt.

Review №54

2020-10-06 00:40:44

The food here is always great. I miss the schezwan chicken they used to have before. Pls get it back

Review №55

2018-11-04 01:01:45

The food is ok but we always have to wait about 10 minutes while they make the food. So it doesnt really feel that express

Review №56

2014-01-11 05:38:31

Went in at 9:20, 40 minutes from closing and had to wait for any food except fried rice. As I walked in the first thing I saw was the cook packing the kitchen and cleaning up, I guess he gets to go home early?

Review №57

2021-02-01 04:28:08

Ordering online for takeout is always a hassle. Messed up our order 3 times already. Always missing an item from our order. Not pleased.

Review №58

2020-03-17 21:02:53

Food portion is quite small, ordered two entree dish meal and still hungry afterwards, not a good value spent for $9.

Review №59

2022-04-13 02:56:00

I like this PandaFood is always ready and for good service

Review №60

2019-09-01 01:36:52

Best panda location Ive been to. I used to go here weekly 2 summers ago and its never dissapointed

Review №61

2016-09-05 05:18:11

The service was bad. The guy was cleaning the floor and all of a sudden, he started cleaning right under our table while we were still dining. That was funny.

Review №62

2022-08-03 02:08:42

Horrible customer service. Never gonna come back here

Review №63

2018-05-16 15:58:11

Always a good place you can count on for quick Chinese fast food with delicious options

Review №64

2022-04-16 04:42:36

Pathetic service.They decided portion size as per the nationality..racist worker

Review №65

2021-12-06 00:21:51

Glad they had my favorite dish bejing beef.

Review №66

2016-12-12 08:23:49

Very classy design for a panda express. Quick service and good food.

Review №67

2016-09-27 16:36:04

Standard Chinese fast food. I only get the broccoli and beef with string bean chicken.

Review №68

2021-12-12 03:12:47

Meh… 😑 Everyone’s customer service could use some finessing.

Review №69

2021-09-30 03:37:42

Now their asking for your vaccine card before you order

Review №70

2021-09-21 03:51:03

Busy place, good food to go, mask required inside.

Review №71

2018-10-03 19:37:24

Great location inside shopping plaza. Not too busy on Sunday a little after noon.

Review №72

2020-03-12 00:44:49

Fast friendly service. Good value with generous portions.

Review №73

2016-12-24 05:43:45

Whats interesting about this Panda Express is that it tastes just like all the other ones. :)

Review №74

2017-01-29 18:39:10

I would give em five stars if they have pork

Review №75

2020-12-04 20:51:10

Ordered 2 entries, chicken mushroom and kong pow chicken. Kong pow chicken is all veggies.

Review №76

2022-05-15 04:25:19

They stop making food an hour before close

Review №77

2014-12-02 05:50:47

This please is great, food is delicious and good customer service

Review №78

2018-06-28 21:40:33

Good food. Parking at lunchtime can be challenging.

Review №79

2017-09-13 02:38:11

Small portions & wouldnt make it bigger even when I offered to pay more 👎

Review №80

2015-08-25 00:16:16

Food here is delicious. My favorite place to eat

Review №81

2017-07-19 20:59:52

Love the food but cheated us of our Shrimp

Review №82

2019-04-02 08:36:54

Awsome food i love honey walnut shrimps

Review №83

2022-05-30 04:52:30

Good fast food service

Review №84

2018-12-11 20:16:51

Its nice, but slow service

Review №85

2014-12-03 17:29:57

A great place for a lunch. usually with leftovers

Review №86

2016-11-05 03:18:10

Good ambience, well lit and good service.

Review №87

2022-04-30 03:59:41

Love the orange chicken!

Review №88

2020-01-24 23:07:06

Good food. Very tasty.

Review №89

2018-04-29 04:41:41

The pepper chicken and chow mein at its best

Review №90

2022-03-24 07:53:05

Kind workers. Clean restaurant

Review №91

2018-07-12 07:14:19

Great food for a low cost

Review №92

2016-07-10 00:00:36

Its your normal panda express

Review №93

2016-08-26 23:53:04

Just another American chain stores.

Review №94

2019-07-31 17:26:42

No food before closing

Review №95

2016-07-13 17:44:11

Excellent food, taste good..

Review №96

2019-01-06 19:20:44

Great Orange Chicken!

Review №97

2016-10-29 17:34:00

Meh... no pot stickers...

Review №98

2018-10-26 01:48:26

Not friendly to kids

Review №99

2022-10-22 20:18:24

Good food 😋

Review №100

2022-05-09 23:20:15

Nice Chinese food

Review №101

2014-12-28 23:16:33

Food here is great!!!

Review №102

2017-06-20 00:55:59

Great food!

Review №103

2022-04-04 01:05:30

Worse service

Review №104

2021-04-21 20:32:37

Very very very slow !!

Review №105

2021-03-30 20:49:45

One of the better ones!

Review №106

2020-09-10 01:18:37

Warm and tasty

Review №107

2019-01-12 22:52:16

Good Chinese food

Review №108

2022-05-28 14:43:53

Great food

Review №109

2018-09-12 05:05:47

A place I go to very often. It is available everywhere in the country, so I use it when I travel. Its such a precious restaurant that I wonder what I would have done without Panda Express. I like it because its cheap and delicious.

Review №110

2019-02-21 05:22:38

Great taste, excellent quantity, very good value!

Review №111

2018-07-05 03:51:16

Very good customer service

Review №112

2021-04-09 02:35:51

They dont make domplin... too bad

Review №113

2021-01-13 19:18:16

Very bad service

Review №114

2019-03-26 09:06:41

Delicious food