Panda Express in Torrance

Review №1

2023-08-17 04:24:36

I need to be compensated and heard. I left negative feed back already on the survey but as much Panda Express I pay for because of my autistic son loves it. I never had the experience I just received the team wasn’t detail oriented. My son who was extremely hungry didn’t receive his items and was very sad. I ended up taking photos of the plate and calling the store and making a complaint I asked how it could be corrected they told me to drive back 20mins so I can have the plate remade while my food got cold at home and my partner ate his because he was hungry. They told me my only option was to get the plate remade or getting a refund of the one plate out I have to take the original plate with the original receipt I think that’s unrealistic and needs to be corrected. In and out has an amazing customer service. And the amount Panda Express makes should do better. I need someone to contact me asap!

Review №2

2023-09-24 02:38:51

Quality here is very spotty. Last visit, all of my vegetables were severely undercooked. You can clearly tell visually that the vegetables are practically raw, so it seems like the cooks arent paying attention? (Raw onion for reference)

Review №3

2023-11-22 21:59:06

Great service! I order the 2 item combo with white rice with chow mein and orange chicken. Everything was fresh and hot!The staff is.doing amazing job by helping everyone as fast as they can. Keep up with the great work

Review №4

2023-06-07 03:07:29

I ordered online and this is what was delivered to me. Presentation is unacceptable and the fact that you forgot a full item when I called to have the manager fix this and I would drive to go pick up the replacement. I was told that I needed to contact DoorDash to get it credited. Never ordering from this location again!

Review №5

2023-07-22 19:43:35

Terrible...definitely suggesting finding another location!!! Food very dirty!!!

Review №6

2023-11-10 01:57:17

Now i agree with the reviews.. to name the employee thata serves the bowl of fried its LEANNY.. please dont let her put the food were wasting oir $10 worth of bowl, the serving is so minimal! Goodness!! This is not the serving 2weeks ago when i came here! And buy the way, teach ur cashier the hispanic lady whos wearing a huge amount of mascara to change accurately. I would tip if i want to but giving me less than $1 of change is not acceptable.. ill let it pass coz u guys are so busy when i ordered! Hope this will be adress by the management.LEANNY, u only put not even half way of the bowl with frice rice! And not just me but with the man.with the kid who ordered chowmiean! If ur serving like this dont ripped as with $10 worth of bowl meal.

Review №7

2023-07-31 06:07:08

Today is Sunday July, 30 2023 at 10:11pm. I just left your establishment. I ordered a side of veggies and a side a rice. The young lady who took my order needs to learn better customer service etiquette. Initially, I asked for white rice, she gave fried rice, I repeated to her that I wanted white rice,, she said they did not have it, so I left it as it was. I had to wait for the veggies to finish cooking, which I had no problem with. Here is the start of my real issue began. The veggies were ready, sitting on top of the county. The young man/cashier saw the veggies, looked at everybody else’s plate who was waiting for something to which I only can assume was to see if they where waiting for veggies, but did not bother to look at my order or decided to ignore my order because there were people ahead of me and took the veggies and poured them in their serving tray dismissing my order. The young lady then came out to assist him, I simply told here the veggies were ready, because the young man/cashier overlooked my order. She reply’s, there are other people waiting. Obviously, I know that and I don’t know what they are waiting for, I know what I am waiting for and my food is paid for. If a customer has paid for their food, and it is ready to be served, the goal for service is to eliminate every paid order out of the queue as quickly and effectively as possible, as least that would be my thought process in the matter, and what I have experience at other Panda Expresses. The bigger dilemma for me is the young lady’s approach to servicing customers. Her demeanor and attitude was off putting and very unforgiving. You do not tell a customer who is simply pointing out to you that their order is ready to be packaged and bagged, that other people are waiting before them. If you could not get to completing my order, which was technically ready, at the moment, the proper phrasing should have been, “As soon as I complete this order or these orders, I will have yours ready for you. I do apologize for the wait.” I was already taken aback that my order was over looked by the young man/cashier, and her demeanor and the phrasing she chose to use did not help the matter. I am not one to write reviews, and I am very forgiving. But being tactful in how you deal and talk to customers in the hospitality industry can help avoid certain issues. It does not matter the hour service is given, whether it be you starting your shift or you closing the shift, good, quality customer service should be at the forefront for anyone working in the hospitality industry. This was my first visit to this location, but considering all things, I will stick to the Panda Expresses that I am use to. Train these people who work for your company, proper customer services etiquette. I get that some customers can be a handful, but your attitude and demeanor can be the difference making or breaking you and your customers day.Be Well.

Review №8

2023-08-19 05:03:52

Being out of some items 1hr before close is understandable but being rude and telling people I’m not making any more is not!!

Review №9

2022-06-18 03:32:59

Always love their food. Comfort food when I’m in states. But that night the food just doesn’t sit well. The orange chicken and Angus beef tasted sour. Maybe it’s close to closing hours. So yup. Maybe next time I shall go earlier.

Review №10

2022-04-14 02:19:21

There use to be consistency with their foods kinda like you know what your getting but now its just consistently BAD! They are definitely having problems with their cooks and training, Whatever they gave us in that family feast neither tasted nor looked like Kung Pao Chicken. May be more like Broiled and Bland Chicken? Time to move on and give other Chinese fast food take out a chance. Panda Express, two thumbs down, and my guess this is the beginning of an end to a fast food dynasty. Definitely not worth the calories.