Presentation on Map Reviews Nearby

Panda Express in Concord

3.6 (133) 5458 Ygnacio Valley Rd, Concord, CA 94521, United States

Categories

Chinese restaurant
Asian restaurant
Fast food restaurant
Restaurant

Location on the map

Concord, Contra Costa County, California, US

Phone: +1 925-673-9010
Site: https://pandaexpress.com/loc...

Opening hours

Monday:9:30 AM–9:30 PM
Tuesday:9:30 AM–9:30 PM
Wednesday:9:30 AM–9:30 PM
Thursday:9:30 AM–9:30 PM
Friday:9:30 AM–9:30 PM
Saturday:9:30 AM–9:30 PM
Sunday:9:30 AM–9:30 PM

Edit info

Total reviews rating 3.6

133 Reviews for Panda Express 2024:

Review №1

2023-08-20 21:45:58

Worst customer service ever!!! I started ordering, Jennifer was taking the order she interrupted me, ask me not to point the food and they didnt have a name tag on the entrees, I told her that she had an attitude but she told me she doesnt have any attitude at all and said that I was more than welcome to walk away and eat somewhere else. Which I did but before submitted a complaint trough panda express portal, seriously I am reading a lot of comments complaining about the same woman(Jennifer), how are you supposed to improve if you keep having the same employees and giving them management positions, a manager is supposed to be an example if you have a bad manager dont expect the rest of the team to do better, definitely never coming back, DISAPPOINTED!!!

Review №2

2023-09-17 01:30:30

Rude lady employee at the cash register. Ordered from their Panda website. Gave my name several times and she said there is no order with this name, I clearly saw the package with my name on it there and she refused to take the order number, (I need name only) after waiting for 10 minutes she gave me the same package…

Review №3

2022-08-07 17:27:52

Once again I arrive at Panda after the time it says it is open and he has his doors locked. Today, Sunday, August 7th. I just tried to buy my food at 10:25 a.m. and the door is locked. Its not the first one, its already happened about 8 times that I arrive after opening hours (10AM) and its like this. I just ask you to change the time of the site, so that people do not plan for a restaurant that is not able to serve on time. Thank you!

Review №4

2023-06-22 03:32:35

8:30 pm and they dont make more food, you take whatever they have, chowmei was just the juice and little, store close at 9pm ...this is bad!

Review №5

2023-05-16 17:42:17

I find that selection of food is limited no matter what time I come to get a meal. I like Panda Express, But prices have increased, food selection is limited, I have food covid-19 has change alot of things. I miss trying a item before I order. I was in Branson, Mo. In January and the Panda Express in Branson had alot of issues ( short of staff & food), etc. I feel that I will stop at Subway and get a sandwich next time.

Review №6

2023-10-26 18:57:50

This is for the one lady that works there. Don’t know her name but she is horrible! Rude and disrespectful. This one lady that is in there has bad customer service. Wow, will never ever eat there again.

Review №7

2023-06-24 03:35:14

Terrible service and terrible meal. My String Bean Chicken Breast contained non-breast chicken (thigh?) 🤷🏽‍♂️.I waited 6 minutes for String bean (non) chicken breast and then told me they were out of orange chicken because they gave it all out before finishing my order and I had to wait some more. Ridiculous!!!

Review №8

2023-01-30 22:30:50

So when my wife and I arrived at this location, the first server was super nice and friendly. The second server usually has no interaction with the person purchasing their food, and all I can say is he was doing his as he should be and placing the food on the plate for the food purchaser. In between the second server and us purchasing our food, Miss Jennifer (the cook/chef, which I also believe is the manager or supervisor because she was the only one wearing a black shirt), asked for what else was needed at the front to refill. The second server responded, I do not recall exactly what he responded they needed, but Miss Jennifer replied back irritated, saying nobody told me about that, then the second server responded back with a yes I did, I told you twice. Miss Jennifer angrily replied back with a long and loud uuuuuggggghhhhh as she walked towards the back of the restaurant. She then walked back to the commercial kitchen area and began to yell at the two servers, and at one point told the both of them if you guys dont want to be here you shouldnt even come to work here. After I had enough of hearing Miss Jennifer talk to the employees like this, I decided to ask her for her name and write this review. Then, my wife and I proceeded to pay for our food with the cash register employee, who was also very nice. From my point of view, Miss Jennifer was wrong to mistreat the servers, and if anyone did not want to be there working, it was her, not the servers. I would love to give the servers and cash register person 5 stars and give Jennifer -5 stars. Nobody should be treating anyone this way. It is a very bad experience for any customer.

Review №9

2023-06-21 03:47:13

Once again, I walk to this location at 8:15 pm and they did not have most of their items. I asked for two things to be cooked and they said that’s all we have for tonight. The customer service over there it’s horrible. I will not recommend The Spot to anybody.

Review №10

2023-07-27 23:02:49

Jennifer the manager was so rude. Overcharged kids and didnt provide a receipt. When I went in for refund shestarted yelling at me.

Review №11

2023-09-16 03:25:17

Jennifer she said she is manager she treat customer is her slave i told her make some food around 8:15 pm she said no she dont know how to talk to customer and she was smiling

Review №12

2022-12-03 04:16:05

I ordered take out via the Panda Express website. I had a bit of a wait when I arrived as one of the items was getting cooked, which I didnt have an issue with. However, one of the issues that I did have was that the rest of the food was placed in the food boxes, so the Orange Chicken had paper fibers on all the pieces touching the container as it sat there. Furthermore, the Orange Chickens sauce was made incorrect and was heavily sour with no other flavor making it inedible. I understand that mistakes happen, especially when its busy, but it was a complete waste of money.

Review №13

2022-10-27 00:06:17

Three oclock on Sunday October 23. No brown rice, chow mein, orange chicken, beyond orange chicken, or eggplant tofu..who knows what else, I didnt look. Manager in black shirt was very rude to the employee serving the food. The young man serving was the only person there that was trying to be courteous to customers.

Review №14

2023-01-28 03:02:49

Check your to-go and take out orders! My order was only half full in the box!!! Totally ripped off! Only found out once I got home. This place is clueless, staff totally aloof, they cant even fill up a box with food. Steam table food is left for too long and looks gross. Stay away!

Review №15

2023-05-29 01:18:31

This isnt the only Panda that does it, but I would like them to prioritize people in line over online orders.

Review №16

2023-01-02 02:06:04

This is the worst panda location. I avoid this one at all costs. I drive past this location to go to the one at oak grove because of how slow it is. If you order online expect a half hour wait once inside. The food is never ready when the app says it will be. It’s a complete joke

Review №17

2022-07-06 19:39:32

This Panda Express is very clean, organized and no waiting time or line. It was not crowded at the time of my visit. So far the only one location I visit that doesnt count the shrimps when they are serving it🤣🤣🤣. Truly a great experience

Review №18

2022-02-16 04:10:18

I generally like the food but wont be going to the Clayton, CA, store anymore because they dont refill the bowls when they run out. They only refill when a cutomer asks & has to wait an extra 10 minutes to cook it - after waiting in line10-20 minutes! During ALL operating hours, they should automatically refill when running out. Even just before running out. MANAGE IT BETTER! Just make sure all the items are ALWAYS in-place - even if its only a 1/2 bag full.

Review №19

2023-03-25 21:46:59

Sometimes Panda Express can be hit or miss or make me feel ill afterwards but finally after years of searching we found our favorite location with the most consistency.

Review №20

2022-06-14 01:22:43

Trinity was rude and had an aggressive attitude. She asked me if I wanted anything to drink. I responded with Can I have sweet and sour sauce? She then raised her voice and asked me again if I wanted anything to drink and rolled her eyes. She then said, I cant give you sweet and sour suace. with no explanation. I get it, asking repetitive questions can be annoying but why does she have to be so rude about it? Maybe they were out of sweet and sour sauce, who knows, and thats fine, but why be so rude about it? She could have just said we dont have any at the moment without the eye rolling and I wouldnt have had a problem with it. But she decided to be rude instead. Over a simple question.

Review №21

2023-12-03 20:39:06

It was Panda Express with really great staff.

Review №22

2022-07-27 02:48:15

Oh my goodness... I mean by far the best of the best! Everything we ordered was amazing.. I mean Everything! This will be my favorite panda express forever! Extremely fresh! Kiss the cooks!!!

Review №23

2019-03-03 02:40:37

Is was excellent and April was a great server, what a wonderful smiling server they have with this young lady. The place was clean and cheerful. The food was hot and fresh, everything was full and the cooks were working fast. It was about 5:30pm on a Saturday and the line moved quickly, great team work! Yeah to the manager and trainers at this store.

Review №24

2022-12-10 04:27:25

We ordered on line and received our food 30 minutes after the pick up time. The staff acted like this is normal and honestly could care less.

Review №25

2021-07-20 05:02:17

Ive been to many Panda Express locations and THIS ONE is by far thee BEST. Everything is very, very fresh tasting and just a cut above so to speak. No grisly pieces of meat or cold spots within the entrees. Just right!

Review №26

2021-02-25 11:00:48

The food was old. I was there at 11:30am and the food trays were mostly empty. Most seemed to have some leftover from the day before. The person who served me was stingy! Broccoli in the food was old, tough, and very chewiy. All together I am very unsatisfied.Please...please dont serve yesterday food.

Review №27

2022-05-04 04:22:14

The food is good but it is on the bland side. Could use some more flavor. Bought the family box with 2 sides 3 entrees. More than enough for 4 adults and 1 kid.

Review №28

2021-01-19 11:50:02

Panda Express in Clayton Rd. Always run out of rice or chow main during peak times. I had to wait many times over 20 minutes to get my order. I don’t understand why they don’t start cooking more before they run out completely Also, ask for teriyaki sauce or the red sauce for my eggrolls is crazy, they roll their eyes at me. I think this store needs a better manager. Better organization.

Review №29

2018-12-27 21:00:51

In my personal opinion I enjoy the food and I feel like the employees are typically very kind even though there is a massive line behind you. The employees are good at getting your order and getting the food to you quickly. The place is always busy and I always have to wait in a line.

Review №30

2019-10-18 22:21:16

Good food. No doubt about that. However, the customer service is horrible when it comes to some of the employees. One of the girls working in this place had a terrible attitude when we came in to order our food. She was very aggressive and confrontational. She intentionally asked us about one item that we told her three times already. Then she played the victim and told another employer to take out order. If she can’t work and has issues somewhere else, she probably needs to get her stuff together first before picking a fight with customers!

Review №31

2022-09-03 02:35:36

I walked out, they were out of a lot of thing and I did not want to wait for every item I wanted. I have found this problem there many times. I usually end up going to Antioch since I lie in Pittsburg.

Review №32

2021-12-14 21:45:46

I thought it was just my local Panda that sucked. But no, this location was worse as far as quality of food. My chicken was dry and hard. Green beans were shriveled like prunes. Not good food.

Review №33

2021-09-17 20:06:31

Panda was one of my favorite place to eat but sometimes it is very good and sometimes it is not worth it because you pay so much and they only give you a little. The customer service was ok- they all need to be friendly and happy to serve people.

Review №34

2019-10-19 01:02:22

I went to this place today with my family. The customer service is weak and one of the employees was very rude and had an aggressive attitude toward us. She left our order incomplete to another employee and when we sat down and started eating, she came with the broom and some unnecessary noise and showed disrespect toward us beside our table. Panda Express should train its employees on how to treat people. This particular employee seemed frustrated and was picking fights.

Review №35

2019-05-21 13:18:01

Not all Pandas are created equal. Compared to the one at the end of monument by Kohls. This one has better tasting food and a much nicer dining area. Order in advance and pickup if u want to avoid a long line around lunch/dinner time.

Review №36

2018-06-28 01:23:55

These folks are so slow. Five or 6 people packing but only one person cooking leads to huge bottlenecks and waiting. I waited 25 minutes at 530 PM on a weeknight for their orange chicken. If theres one thing you think theyd be sure to keep in stock during dinner hour, thats it. To top it off, employees are apathetic. Panda Express is not the right nma

Review №37

2023-08-03 00:07:10

Very slow service because of filling online orders

Review №38

2018-09-29 01:14:38

5pm on a Friday and they have one person cooking, one person taking and fulfilling orders, and one person ringing people up. Theyre out of chow mein, most of the entrees are out or only have a couple servings left, and theres absolutely no rush or urgency in anything the employees are doing. I was 4th in line when I walked in and there were 20 people in line when I finally got to place my order. Get it together. What a mess.

Review №39

2021-04-30 01:49:31

I do not know why the WORD EXPRESS IS USED. I have never gotten out under 20 minutes. Always having to wait, and now that you can not sit, standing room only is like wait for the Concert doors to Open. Next time I will you Tachi Sushi Bar next door.

Review №40

2022-04-25 02:17:35

I went last night in order dinner a plate and the individuals that were in front of me were Caucasian male and female couple I myself am a Hispanic so the lady serve them big a Normas plates overfilling and when she came to me and asked me for my plate she barely wanted to put noodles I got half a piece of teriyaki chicken in a spoon shaking of the super greens I didn’t think nothing of it until I watched the two Caucasian male and female behind the counter the workers give every single male and female Caucasian enormous plates the gentleman behind me ordered the same meal and he received 2 1/2 pieces of the teriyaki chicken I watch the gentleman the Caucasian male behind the counter chop it up this wasn’t one two or three it was each individual that was in there that was Caucasian male or female I’m not pulling no race card I don’t want nothing from you people but it needs to be fair

Review №41

2017-03-01 04:37:00

I tried ordering online. Major joke. Over an hour and a half later, the food came. It was sorta warm and had boxes popped open. They get two stars because the food was good. A little pricey for American Chinese food.

Review №42

2020-12-11 01:20:09

One of the few panda express locations that feels consistent no matter the day and time. Service is usually pretty quick, food is tasty, and staff is clearly taking covid precautions seriously which is great!

Review №43

2022-06-09 22:28:06

Its actually pretty good for fast food. Sometimes its better than a burger and fries anyway. And a good variety if you like Chinese food give it a shot

Review №44

2021-05-24 23:57:06

Just had one of the rudest servers (very overweight) Ive ever experienced. She snapped at me and the man behind me. He was elderly and almost tripped on the way out. She could have caused a law suit. I wont be back....

Review №45

2020-07-03 03:59:26

Came in on 7/02/2020 at 8:48pm and saw that the cook was making food with the mask virtually completely off, not covering the mouth or the nose and the lady putting the food in the boxs also had her mask partially off. Will be contacting corporate tomorrow, considering the situation at the moment, this is completely unacceptable.

Review №46

2020-10-08 02:53:44

The chef had his mask around his neck. I had to ask the manager to please have him put it on his face when he made my food I was waiting for. I grabbed my food and one of my meals was missing a whole side. Their employees sit down to eat with no mask in the area where you are waiting in line inside to grab food. I extremely felt uncomfortable.

Review №47

2020-12-28 23:50:14

The staff has always been friendly on my visits. Quick service and good menu selection. It gets crowded at certain times of the day, but never a long wait.

Review №48

2022-01-11 17:19:45

I dont eat meat, I go to Panda cause it has a FEW options. This Panda just has some soggy veggies. At 6:30PM on a Monday refused to make there other non meat options.

Review №49

2017-03-29 19:26:18

This is my second time coming to this location and the food is not good. I decided to give this place a second chance and I was disappointed again. The Beijing beef was not fresh it was chewy. The shrimp was overly cooked. The only reason I gave them 2 starts was because it was clean and the staff is friendly. Will not be making this mistake again

Review №50

2015-12-05 04:16:39

This particular Panda Express really skimps on the entrees. Ive been there a few times, but havent learned my lesson yet. The last time I was there, I ordered a bowl with chow mein and Beijing beef. When I got back to my work to eat my lunch, I noticed that I was given a generous 7 pieces of beef on top of my half filled bowl of chow mein.

Review №51

2018-05-23 03:26:39

Ok let start by saying that they unplug their phone so u cant call in a order!!!!!!!! The person was taking my order was like what are u saying and I have to keep saying my order again and again and they mass up my order and I try to call them but they unplug their phone!!!!! The people didnt welcome u In and u feel welcome u just feel like what am I doing in here!!!!! Please save ur money and DONT COME TO PANDA EXPRESS THEY SO BAD!!!!!!!!!!!!!

Review №52

2017-05-11 23:15:53

Grilled chicken getting worse and worse every time. I had to dump chicken this time, could not eat sinew and bones!I used to rate Panda Express 5 stars. So far away from 5 stars now!

Review №53

2022-04-20 17:15:26

On the site it says that it opens at 10 AM but all, EVERY time I arrived after this time there is a sign on the door stating that it will only open at 10:15 or 10:30 a.m. There is a lack of management, or change opening hours on Google.

Review №54

2022-04-20 17:20:42

Every day im try to lunch earlier and im check the hours that will be open, and never match with the restaurant! Please, if is possible, change on the website, or try to open earlier, with the correct time!

Review №55

2018-10-17 12:34:05

I think it’s overpriced and portions are to small. But if your expecting anything more than fast food at a gourmet price then you have come to the wrong place.

Review №56

2018-01-13 21:39:38

One of the better Panda Express locations. Food is fresh, the line move quickly, and the seating area is clean.

Review №57

2019-08-07 20:15:31

Slowest service of any Panda Express restaurant I have ever been to. Food looks great as always. Let’s hustle, people!

Review №58

2022-03-31 18:53:58

Bad service lady was rude talking to my mom horribly wrong she had Attitude her name was Liz that Attended us she was so snoby will be calling HR to report her.

Review №59

2021-07-20 20:40:19

Today was a fantastic meal by PE. I highly suggest the Chicken egg rolls & make sure you order them fresh.

Review №60

2019-07-25 04:19:10

The best place for Chinese food in Concord. Excellent smell and taste. Would highly recommend if youre in a hurry to get food.

Review №61

2021-03-27 05:10:27

Standard Panda menu but portions are generous and the staff works hard and work together to get people through their line which can sometimes be a bit of a nightmare.

Review №62

2016-09-28 00:36:17

Long line, then they ran out of chow mein, no communication, no signs, no direction. We were never greeted. Food is Panda. Its good but greasy.

Review №63

2016-11-10 05:16:08

Ive been enjoying this panda express since it opened. Friendly staff and clean environment. Does get a little crowded at times but always a good choice

Review №64

2021-05-04 02:09:31

Food was not hot and did not taste fresh. Spent 40 for the family was disappointed. We are not sure we will go back . There are better choices around

Review №65

2022-05-22 14:45:05

Had to wait for 1 item while the rest got cold, kids behind the counter spent lots of time talking amongst themselves

Review №66

2023-11-11 14:57:05

Love 💕

Review №67

2018-08-04 04:41:42

It was okay, felt shorted on fried rice. Always something wrong when you finish 1 entree and no side left. Everything else was okay so 3 stars

Review №68

2023-09-18 00:05:13

Bad panda

Review №69

2022-03-15 20:49:23

Sometimes they need more help long line but good food

Review №70

2017-02-17 07:38:44

Depending on the cook, the food can be really good. My only complaint is that a lot of the food tastes the same.

Review №71

2022-07-12 03:39:41

Always a tight ship inside any panda, but this one was pleasing to the eye.

Review №72

2022-08-24 07:41:28

They were out of a lot of items, can get busy at times.

Review №73

2022-02-16 05:25:22

I had the fried rice chow mein and orange chicken cant go wrong with that

Review №74

2021-05-20 03:37:18

Ive been waiting 20 minutes watching my food get cold waiting for an order of potstickers while the cooks carried on a conversation

Review №75

2018-08-10 04:48:03

Fast service even though they were busy. All varieties fully stocked.

Review №76

2022-12-08 23:23:41

It was way too busy, I turned around and walked out.

Review №77

2018-07-30 22:56:00

Chinese fast food. Not good. Youre better off just paying a little more at a real Chinese restaurant.

Review №78

2019-11-24 01:40:24

Its Panda, you either like it or hate it. Ordered online and food was ready when I walked in instead of a 5 mile line.

Review №79

2022-03-19 17:15:07

Their hours say open at 10am. At 10:15 it is still closed

Review №80

2022-01-28 05:12:57

Good, fast, clean, just not as tasty as it could be

Review №81

2019-03-18 22:45:31

Nice employees and hot food. You know what to expect at a Panda Express.

Review №82

2021-02-04 08:21:19

The bet fast food one could ask for in California, Very delicious.

Review №83

2018-06-22 21:34:09

Always very friendly and the food is always fresh and delicious!

Review №84

2017-01-03 01:23:04

Great food fast service. Love the workers

Review №85

2019-03-12 21:29:45

The staff is cool and the food is so good.

Review №86

2023-03-18 03:51:54

The Sizzling Shrimp is the best.

Review №87

2019-10-10 21:32:18

Good very patience with the kids good food for the price

Review №88

2021-04-21 02:11:28

Sloppy portions, lack of service. This location needs improvement.

Review №89

2023-04-20 20:27:03

Cashier was very rude.

Review №90

2019-04-29 04:41:37

Food is great!! The portions are getting smaller and smaller

Review №91

2020-01-01 04:04:19

Just quick and easy. Good customer service

Review №92

2020-03-08 05:05:52

Good fresh food with short wait!

Review №93

2018-05-25 00:47:31

Nice prices goid food great employees

Review №94

2016-07-24 17:44:44

Rated this place 4 star because it is so convenient for us.

Review №95

2022-03-03 21:20:52

Dude there was a freaking hair in my rice

Review №96

2017-02-20 17:59:05

Good eats little over priced for portions

Review №97

2019-08-11 20:19:45

Very slow. Had to ask for soy sauce.

Review №98

2019-08-13 02:21:20

Always agreat inexpensive meal.

Review №99

2019-09-09 17:08:56

Fried rice is always super dry.

Review №100

2020-12-28 21:59:43

Great food and customer service.

Review №101

2022-12-12 21:17:53

Food is fresh and good

Review №102

2019-02-26 05:35:03

Healthy and affordable, nice staff

Review №103

2017-07-03 01:44:38

Great cause its panda express its amazing

Review №104

2016-11-07 22:51:17

Always clean, food is fresh.

Review №105

2019-08-11 05:04:04

Love their teriyaki bowl

Review №106

2022-04-09 03:56:10

Good selection and prices

Review №107

2017-01-08 04:11:36

Their walnut shrimp is delicious

Review №108

2022-05-01 13:40:38

YUMMY 😋

Review №109

2019-01-31 00:48:41

Very fast like this place

Review №110

2021-04-14 23:56:11

Service is fast & friendly!

Review №111

2019-07-01 02:58:11

Good food

Review №112

2019-04-02 07:52:49

Very Good

Review №113

2019-01-07 13:25:58

Nice spot

Review №114

2021-07-04 21:40:36

Usually pretty fast

Review №115

2018-07-16 19:29:10

Love me some Panda

Review №116

2019-07-01 18:04:41

Was okay

Review №117

2018-06-26 03:31:32

Pretty good stuff!

Review №118

2021-01-16 05:53:18

It was ok

Review №119

2018-04-22 16:19:16

Good fast food.

Review №120

2019-10-18 06:02:43

Good fast foot

Review №121

2017-02-26 06:08:09

So so Americanized Chinese food

Review №122

2020-02-24 02:38:50

Terrible customer service!!

Review №123

2019-05-15 05:18:07

Really good food

Review №124

2018-04-11 08:02:45

Awesome Place awesome service

Review №125

2019-02-03 13:10:29

Good

Review №126

2018-05-20 17:48:58

Always good

Review №127

2021-10-16 01:43:13

Excellent foods

Review №128

2019-07-15 03:08:54

Love this place.

Review №129

2023-12-13 02:09:25

Servers do not listen and often get orders wrong. It is a mass of confusion behind the counter. Thats because they have to move so quickly. Also, entree portions are small. You are given plenty of rice and chow mein, but they have no flavor.

Review №130

2018-01-13 04:27:26

Review №131

2022-03-15 05:29:22

A beautiful place that offers exquisite dishes to taste

Review №132

2023-03-22 00:00:25

Too little rice

Review №133

2019-03-06 03:06:01

Very good place