Panda Express in Alameda

Review №1

2023-06-14 00:40:42

HORRIBLE CUSTOMER SERVICE….Im usually not one to write reviews but thisdid it for me today. I was politely asking the lady to simply add more of one item than another (I wouldn’t care if I paid more) but she didn’t really understand me, so after repeating myself, she rolled her eyes and didn’t follow through what I had asked her to plate (photo below). She had no intention of providing good customer service. I wish I remembered her name to write it on here but just don’t waste your time coming here. It’s not worth it!

Review №2

2023-10-31 01:49:59

Wont notify when online order is ready. Will notify 30 minutes after online order is ready. Just go in person and order, its not worth the hassle. All locations are not equal and this one is easily towards the bottom in quality and flavor. If you want ANYTHING that is not on your order but commonly distrubuted such as napkins, utensils, etc, dont expect it unless you are there in person. This is one of those places where its best to order and pick up in person because they wont put in any effort otherwise.

Review №3

2022-07-02 02:05:37

Literally the worst panda express Ive ever been too. Been there three times and theyve messed up my order every single time. If by chance you are still tempted to go here, never order online or delivery. I showed up to pick up my order and they made me wait with my two kids for 30 minutes after my expected pick up time. Each employee just kept passing it on to someone else. Eventually the gave me AN order..... it wasnt my order. But I was in such a rush to get out of there at that point that I didnt think to double check. Today we ordered delivery and it came back wrong and shaken up. No sauces . The broccoli beef was only broccoli and the chow mein was so oily. Never again!!!

Review №4

2023-09-01 01:47:27

I didn’t catch the employee’s name but whoever was serving meals this evening was incredibly fast and efficient. There was a long line, and he got through it so quickly. I was impressed! Food was nice and hot and tasty!

Review №5

2023-09-29 21:42:24

First thing we see is food on the counter. The server picks it up with her bare hands and drops it into a different food. Then uses a spoon to get it out of the other bowl. THEN. We get to the counter. She grabs the wrong food. We tell her that it’s the wrong food and point to our food. She (we didn’t realize) rings up all three food items and we pay for all three because the screen doesn’t show us our order because she clicks away from it. (I don’t think she did it on purpose but it still happened) then she starts packing up our food and grab the man’s food (which multiples times we said “that’s not our” “we have the two bowls” and “we didn’t order that” we tel her that’s not ours for about the 7th time and she goes (and I quote) “did you know you paid” we say no. I then ask “can we get a refund” she LITERALLY shrugs and I say “no sorry imma rephrase that. I would like my refund” she then rolls her eyes. Sighs and asks the man (who’s food she charged us for) to pay us in cash for it. We’re like no???? Are u kidding give us a proper refund. (For like 3 minutes she’s talking to like a manager or something ) then they get keys and open the register and give us the cash for his food. We didn’t get the tax back for his food. We have cash we didn’t want because no one uses cash anymore) and they were rude.I’ve never written a bad review before but this was actually so wild

Review №6

2023-09-15 21:09:47

I asked Tina if she could add more and she rolled her eyes and mumbled something under her breath. She became more irritated after I asked for fresh orange chicken. The service and experience was horrible. I stopped coming to this place a long time ago because of bad customer service. The most disgusting part was when the cashier took my plate and put the orange chicken back into the container and replaced new chicken serving other customers with chicken taken out of my container. Ive witnessed how they put new food on top of old food and mix from the bottom so that the customer gets the old food. The amount you get doesnt equal what you pay.

Review №7

2022-08-17 16:11:00

Quick good take-out.We were in the mood for an uncomplicated meal and while I was about to enter Habit Burger (which is also good - see separate review), I changed my mind and picked Panda Express next door. The restaurant was clean, service friendly and quick and the food was good. I had their new Angus Steak with peppers as one of the mains and the meat was tasty with a good mouthfeel. (and at times where grocery bills seem to double every few weeks less than $30 for two is not bad). We’ll come back.

Review №8

2023-12-04 02:59:41

I 100% just got food poisoning from this place. Safe to say I’m not going back to Panda Express any time soon.

Review №9

2023-09-16 05:51:08

Unfortunately, I was extremely disappointed with my food. The portions were very small and not very good! I cant believe that we paid almost $10 for each plate! I definitely will NOT be returning!

Review №10

2023-07-09 05:29:33

This is review from Vasyl M., delivery driver. When I picked up an order at Panda Express, I didnt find any problem with a paper bag, but when I arrived to the customer and took a bad to hand it to him, the bag with food inside was cracked and ripped. Ive never had this issue before when I picked up orders at Panda Express in different locations. I saw this issue first time when I picked up an order at 2630 5th St., Alameda, Ca. and delivered it to the customer.