Panera Bread in Salinas

Review №1

2023-10-12 00:15:35

Eat anywhere else but here. Terrible experience not from the food but by the manager Lucero shift lead Naomi Luna and register clerk Cassandra. After receiving my food I needed a spoon and asked Naomi where the spoons were and she replied with a rude remark by telling me it’s on my plate. Once I found the spoon she then begun to stare me down by trying to intimidate me with an evil glare and as I sat down at my table she then yelled across the room what am I looking at do I have a problem. At this point I lost my appetite and when I asked for a refund from Lucero the manager she didn’t apologize for my experience but then begins to try and refund me a partial refund. Then the register clerk Cassandra begins to harass me by telling me to get out of the store and make disciple remarks by while giving me dirty looks. This display of antagonizing a guest while trying to promote violence is not acceptable. All I wanted was a refund after I was treated horribly by Naomi for asking for a spoon. Don’t waste your money here go to Monterey they are a lot more welcoming and have years of experience in their service and their restaurant is actually clean unlike Salinas.

Review №2

2023-12-05 04:03:15

The attitudes of the employees are BAD. Dont ask a question or you are treated with sarcasm and a real bad attitude. This last week the employee Yaya was confrontational smart mouthed and using hand gestures to go with it. All of this attitude because I asked why I ordered online to pick up inside and the store was closed. I was in drive thru stuck for 20+ minutes as my food sat there. As I figured, the food was very cold. Her response was, I dont know what you want me to do, we are short staffed (throwing around hands like she wanted to start a fight). I see this location closing down at some point. Not because of bad food, but rather poor service. Sad.

Review №3

2023-09-16 12:25:22

Ive been to Panera 4 or 5 times and twice at this location. This time with my son. The staff is very friendly and provides excellent service. The food is also really good. I had a roasted turkey sandwich with avocado, bacon, lettuce and tomato on country style bread. I should have ordered a half with a salad as Ive had previously. It was huge. The bread is as good as you can get, the turkey was sliced about a 1/4 inch thick with crispy greens, tasty bacon and tomato and the right amount of mayo. It came with a bag of kettle chips that were fresh and crispy. My son had 1/2 a steak sandwich with horseradish, cheese and greens with french onion soup. He liked it very much. An assortment of self serve drinks and coffee are available and different. Blood orange, mango, strawberry lemonade and some are caffeinated. Wont hesitate to visit a Panera for a quick healthy lunch.

Review №4

2021-08-11 04:45:03

We all know about the delicious food and coffee, but its also great to know that the food is healthy and antibiotic-free. Its a great place to hang out and work or meet, and the outdoor seating area comes in handy when the weather is good.

Review №5

2023-09-07 20:04:43

I love rapid pick-up! I order ahead through the app and just walk right in and my food is ready!My favorites are the warm bowls! Healthy and very satisfying!

Review №6

2023-07-09 07:35:31

This place deserves more than a 5 stars the customer service here is on point I received my order right away and was perfect. I’m sure she’s the manager works harder than any one else, she gave me a free cookie after fixing the mistake of some lazy looking guy!! This girl better get a promotion! Thank you Jacqueline, if you ever need a job, you got one here guaranteed!

Review №7

2023-10-02 17:19:57

Definitely the WORST Panera Bread branch! Their computer ordering does not work on EITHER machine. The staff has no idea how to fix it and doesnt apologize or seem to care. They take my order manually & then after paying say they are out of whole wheat bagel. They dont give me my Cappuccino. When I go back & ask where is it, they say their foamer is BROKEN. They do NOT offer refund. Literally EVERYTHING at this branch is broken or Out-of-Stock!

Review №8

2023-11-15 06:25:05

It was so amazing I loved it here the people and mangers 10/10 so helpful employees and really clean the smoke house was to die for and the charged lemonade with some green tea it’s

Review №9

2021-12-28 18:13:57

𝐘𝐨𝐮 𝐜𝐚𝐧𝐭 𝐠𝐨 𝐰𝐫𝐨𝐧𝐠 𝐰𝐢𝐭𝐡 𝐏𝐚𝐧𝐞𝐫𝐚 𝐁𝐫𝐞𝐚𝐝. 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐚 𝐠𝐨𝐨𝐝 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐈 𝐰𝐚𝐬 𝐢𝐦𝐩𝐫𝐞𝐬𝐬𝐞𝐝. 𝐘𝐨𝐮 𝐠𝐨𝐭𝐭𝐚 𝐭𝐫𝐲 𝐭𝐡𝐞 𝐆𝐫𝐢𝐥𝐥𝐞𝐝 𝐌𝐚𝐜 𝐚𝐧𝐝 𝐂𝐡𝐞𝐞𝐬𝐞 𝐒𝐚𝐧𝐝𝐰𝐢𝐜𝐡, 𝐢𝐭𝐬 𝐚𝐦𝐚𝐳𝐢𝐧𝐠. 𝐄𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐢𝐬 𝐯𝐞𝐫𝐲 𝐚𝐟𝐟𝐨𝐫𝐝𝐚𝐛𝐥𝐞.

Review №10

2022-10-06 22:49:09

THE WORST PANERA SERVICE! Starting from the employee Cassandra to the Assistant Manager who doesnt even care about treating customers right. And I love Panera, dont get me wrong, but THIS ONE is looking loyal customers like me. So, lets make it clear THE EMPLOYEES HERE are the ones that give Panera a bad name. There is a reason why this store has less than 4 stars and today I found out why.