Panera Bread in Moreno Valley

Review №1

2023-11-02 16:21:08

I recently visited the Panera Bread location in Moreno Valley, and I must say that the service I received was utterly disappointing. I only ordered a simple bagel and coffee, which I had to serve myself, yet the wait time was inexplicably long. It was truly ridiculous. Over 20 minutesUpon entering, I assumed that a self-serve order should be quick and convenient. Unfortunately, this was not the case. The restaurant appeared to be understaffed, leading to a chaotic and disorganized atmosphere. I found myself waiting in line for an unacceptable amount of time, watching as the minutes ticked away.To make matters worse, even after finally placing my order, there was an extensive delay before my bagel and coffee were ready. It simply boggles my mind that it took so long to deliver items that I could have easily prepared myself. The lack of efficiency and attention to customer needs was painfully evident.In addition to the exasperating wait time, the overall quality of the food and beverages provided did not live up to my expectations. The bagel was stale, lacking the fresh and flavorful taste I associate with Panera Bread. As for the coffee, it was lukewarm and seemed like it had been sitting for far too long.The disappointing experience I had at Panera Bread in Moreno Valley has left me feeling frustrated and dissatisfied. I believe that a restaurant chain of this caliber should prioritize prompt service and ensure that customer expectations are met. Unfortunately, my visit demonstrated a complete disregard for these crucial aspects.I strongly advise anyone seeking a quick and efficient dining experience to steer clear of this particular Panera Bread location. With subpar food quality, extensive wait times, and a general sense of disorganization, this visit has left me deeply disappointed.

Review №2

2023-08-20 00:36:02

Wow this place is filthy!!!!!!!! How in the world is this acceptable!!!! The manager literally just walked past all the trash a few times didnt even bother to pick it up. The staff preparing the food is great but wow who is running this place????

Review №3

2023-06-29 20:07:59

The cashier they had up front today during the lunch hour was terribly slow. I stood in line for 20 minutes before it was my turn to order. People with cash can just walk in off the street and bypass everyone else waiting in line.My order was simple 2 Turkey sandwiches, on French baguette, white cheddar cheese, no tomatoes.It took her 7 minutes to key the order, all the while a manager (I presume) had another register open for cash only.This was my worst experience ever and don’t really care to return to Panera again. 27 minutes to place the order no telling how long it will take to receive it.

Review №4

2023-11-11 15:38:06

I want to start off by saying I LOVE Panera Bread restaurants! But this one in Moreno Valley was awful. First it had broken glass everywhere around the front and side entrance and in the parking lot. When I walked into the entrance no one was there to greet the customers or take the orders. I stood there for too long then decided to shout out HELLO a few times. Then a young girl with dark hair came out looking perturbed. I asked her for an apple salad and she said we dont have any salads at all. Should I go on? I left without ordering. I wont go back to that location!!!Again, I love Panera Bread restaurants. I have never had a problem with any of their other locations that I have been too!!

Review №5

2023-11-06 21:08:49

Im a fan of this chain but this location is horrendous, run by kids that dont care about costumers. I was given a rock hard bread along with my order that was cold because I wasnt directed to pick up my order on the side and I was waiting near the cashier for 18 mins like an idiot. I wont complain to corporate but this location sucks man. It shouldnt be like that, we pay money. Staff is rude, I can be specific but will let management deal with the staff as a whole.

Review №6

2023-11-28 06:01:48

Im glad Im not the only one giving 1 star... Id give 0 if that choice was available.Joseline, the cashier, is disrespectful and shows al9t of negativity and attitude towards customers. Im new to this branch and when I asked her questions, she answered with anger and attitude.The Manager, a bearded guy with glasses was there and observed everything but chose to remain silent rather than intervene... what a shame you guys dont even deserve to be in a place like Panera Bread..Ive been to a lot other branches, and none of them are as awful as yours.Last time ever. Oh one more thing, next time do yourselves a favor and make sure to wash utensils before handing them to customers. Yuck!Would somebody at least respond back from Paneras team!!!

Review №7

2023-12-10 02:35:50

This location is always out of stock, especially with bread. You can hardly order anything towards the afternoon. Story of their life. Someone needs to look into how this store operates.

Review №8

2023-09-22 20:23:03

Made an online order for 9 people. It said it would take an hour for it to be ready. When I showed up an hour later, they didn’t even recognize my order, I showed them my confirmation number and order confirmation and 30 minutes later while I’m STILL waiting for my food, I have nothing better to do than write a scathing review. Managers resolution was to offer me a pastry for the inconvenience of my staff completely missing their lunch break due to their technical error with online ordering

Review №9

2023-10-01 15:34:20

Do not go to this one. Most are managed okay, but not this one. Always taking 20 minutes for the smallest order. Dont order more than 5 items or they will mess it up. They prioritize catering and will make your small order wait. They are out of items a lot. And management just says sorry and moves on. They simply do not care. Go to another one, please!

Review №10

2023-10-03 15:57:28

This location has excellent customer service, but they are poorly stocked on supplies for the coffee. I love their iced coffee, but they haven’t had the simple syrup for weeks now! I have to cancel my Sips Club membership. I’ve walked out empty handed too many times.