Presentation on Map Reviews Nearby

PetSmart in San Dimas

4.4 (199) 1301 E Gladstone St, San Dimas, CA 91773, United States

Categories

Pet supply store

Location on the map

San Dimas, Los Angeles County, California, US

Phone: +1 909-599-7012
Site: https://petsmart.com/stores/...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:8 AM–10 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.4

199 Reviews for PetSmart 2024:

Review №1

2023-01-02 23:38:48

Location: Kinda Hidden, Parking: Okay, Service: In need, Hiring: yes, Vet on site: yes, Pet Hotel: Yes, Did they have what I was looking for: Yes. Overall: I have been here a few times for other peoples furry friends. The plus it that they seem to have many items I may purchase for just about any pet. A vet on site as well as a hotel is a nice piece of mind. Now, I do not have a four pawed buddy, so when I did walk in, the scent did hit me. Still, I am glad to have this store in our area. 3.5 stars...

Review №2

2023-02-24 21:32:36

I love shopping at PetSmart because of the great variety of dog food, treats and toys. I love the Dog Grooming and Pet Hotel for my English Springer Spaniel, Sarah! The PetSmart employees are all very kind and friendly! I will always shop here at this PetSmart store in Glendora, CA!

Review №3

2021-07-30 04:30:58

We adopted a cat today. First we had to apply online so we did that on Saturday, by the time we came back on Sunday the process was complete. We were allowed to sit and spend time with each kitten. The whole experience was easy. If you are interested in adopting the first step is filling out the application with the A.R.E foundation.

Review №4

2023-05-11 02:21:10

Nicole was such a dear to correct a cut on my pup. Very understanding and non argumentative unlike some other places I’ve been to in the past. This is my second time here at the PetSmart grooming and yet again I always leave with a smile and a beautiful pup! She also informed me on a puppy coupon book that is full of savings. I’m happy she recommended it, it saved me tons immediately upon purchase.Happy customer report!

Review №5

2023-09-15 17:04:23

Great service. Asked for algae remover for my fountain. Walked me to it and recommended the proper one.

Review №6

2023-11-28 23:07:39

Very helpful staff, all the right products, easy to find products in the store!

Review №7

2023-06-10 01:10:03

Great store. The staff is always friendly.Ive used the doggy day care many times and they have been great. Easy check in and check out and good prices

Review №8

2023-06-16 20:34:12

1 star for location. Dont go here if youre in a hurry. One entrance, slow light. I was able to drive to Petco down the street and finish my shopping in the same amount of time it took me to wait just to get in the shopping center.

Review №9

2019-12-03 16:35:23

Petsmart, the shopping center and area at large is a refreshing experience. Very busy but safe, clean and friendly people. Our pets visit often.

Review №10

2023-10-07 21:59:00

The groomer cut the paw-pad while trimming our dog’s nails… which sent him to the vet. We will not be returning.

Review №11

2022-07-25 19:04:10

Getting a new puppy this week. Stopped by on Saturday to buy crate bed good bowls leash collar and of course a toy 🐶 So excited!

Review №12

2022-07-18 18:21:11

Great product selection, especially chews, treats and doggie-safe cleaning products!

Review №13

2023-05-14 11:08:04

Never again... left both dogs together for over night and gave specific instructions to have food out of reach for the little one. Looks like they let her eat a weeks worth of food in one day, she can barely waddle. No comments from staff.

Review №14

2023-08-02 00:20:00

Good place to take your dog during a walk to get them used of people and other animals

Review №15

2023-08-30 13:46:27

So many items to choose from. Fits all my pet needs. And such cute pet Halloween costumes.

Review №16

2018-07-07 21:41:05

I like that their crickets are bagged when you ask for them. This allows me to get more live ones compared to prepackaged ones I have gotten from other pet stores. My bearded dragon enjoys the live ones he can chase around a lot more.

Review №17

2022-03-20 18:33:28

Just became a pet owner again of a chocolate brindle Frenchie... Stoped by to get Kash all his things that he required.Great customer service and friendly as well.

Review №18

2022-12-17 18:22:11

This morning, my items totaled $74, and I thought I handed the cashier $80. I was ready to leave, but she was quite sure I had given her $100. A manager checked the locked register, and the cashier was right! I had overpaid. I am very impressed with the employees at this store, and wish to show my appreciation.

Review №19

2023-11-20 01:15:20

Lazy workers. Mediocre c/s. Theyre probably extremely underpaid.

Review №20

2023-05-02 23:54:48

Right now at 4:00 pm on 2nd may dropped my two shihtzue for full service grooming. The woman who received them said since they are heavier than normal instead of $60 she charged me $80 and she said extra $10 because her tail is matted. Not only that she had such bad attitude her name is Nicole. She had no passion for dogs. She is the worse groomer in grooming section of store.

Review №21

2020-07-10 02:36:32

PesSmart has been doing great to keep the doors open during these crazy times. Not alot of small pets around these days but they do have this guinea. Named her Ginny but she probably has a real name :(

Review №22

2023-02-28 00:43:31

Every time I go; it’s always a smooth experience. My girlfriend ordered a bag of royal canin for our Dogo and by the time I got there in 30 minutes, it was ready to go!

Review №23

2020-05-30 04:29:35

I take my dog Oliver there and Alyssa is my groomer who is awsome shes been cutting olivers hair for over year and done a great job every time I recommend its place.

Review №24

2022-11-16 23:15:57

The salon does a great job. I have a great dane who doesnt like to sit still and they always find a way to make sure his nails get trimmed. Thank you much appreciated.

Review №25

2022-09-03 22:53:28

I took my dog, Baby Piper to PetSmart today and they did a beautiful job on him. Hes a mixed breed, Dachshund and Chihuahua and lived on the streets until the Humane Society picked him up. What I was told he was held at the pound for over 3 months when I found him. I thought he would have problems being ruined but with the right groomers he has done great. April was very good to him today and he was happy and was not traumatized. Every time Ive taken him there hes come back in a really happy mood. Hes a solitary dog but for some reason he likes them and likes the dogs that are in there. April was his groomer and she did a phenomenal job. Baby Piper is not easy when it comes to his nails but she managed to take care of it. He was in good spirits when I got him back and Im hoping I get April again the next time he goes in. Thank you PetSmart and April for taking such good care of Baby Piper.

Review №26

2023-05-31 19:42:44

Great options, pretty pricey, but just recently adopted a dog and they were nice.

Review №27

2022-08-30 01:42:36

I bought some substrate and mealworms. They dont have cockroaches for weirdos like me who keep them as pets though.The lady didnt want to sell me the $8.00 lizard since I claimed that I didnt have a glass tank, just large candy jars. Good looking out for the animals from her. I dont think the lizard would die in the jars I have where I also keep roaches but she might know more than me and probably cares more about them. Good job from her though. Not everyone cares about animals like that

Review №28

2022-06-16 05:32:20

Great service. Tables are a bit close together than I would like but only because of the current covid climate. Had plenty of air circulation though since the large window and door was open in the front. I had the delicious lasagna that came with a small salad and garlic toast and my hubby had the lobster filled ravioli with tiger shrimp which was also delicious. (Of course I sampled it).Nice dessert choices. We opted to share the cannoli. To be honest, it wasnt my favorite. The filling was a bit thin and runny for my taste but some may prefer that consistency. Would definitely dine here again on another occasion.

Review №29

2017-06-30 06:10:17

Great options,great deals, great service,nice and clean 😎👍👍👍👍👍

Review №30

2023-01-05 01:54:08

Very attentive staff. Plus there is a ton of dogs running around in there and I love that. Dont get me wrong,, theyre not loose or anything

Review №31

2023-02-22 02:13:32

This Petsmart was well stocked with high end dry pet food. Large bags of Purina Cat Chow, Friskies, or regular Meow Mix were nonexistent (the section was almost empty). So far none of the stores are back to pre-pandemic stock levels.

Review №32

2021-09-24 05:08:07

I will never leave my pet at their Pet Hotel I left my dog there for almost five days (9/8 to 9/13,) and he got extremely sick with kennel flu. They had an outbreak, and they didnt bother to let me know my dog got sick. He started coughing the moment o picked him up. He was low energy and did not want to eat for a whole day. I took him to the vet for urgent care, and they confirmed he had a kennel cough. I called PetSmart to find out more information and tell them my dog got sick at their place, but they did not take any ownership and claim my dog could have got sick any time I took him out of the boarding place. These people have no idea of how to run a business and how important is customer service. They could have saved themselves so much trouble by being truthful and bringing a vet to their hotel to treat the dogs and communicate immediately to the owners. How is that expensive for a corporation at their level? Whoever is running this PetSmart is such an incompetent person ruining the business. Anyways here is the invoice I had to pay for my pet. Luckily I had enough points to cover most of his cost.

Review №33

2022-05-03 07:05:03

Took the furbabies out to buy new toys and found the store to be clean and well stocked. Employees were friendly and helpful. Great place to work on socializing the pups and meet other pet lovers.

Review №34

2022-10-04 15:03:32

DO NOT TAKE YOUR DOG TO THE PETS HOTEL!!! My dog came back with kennel cough and after talking to SEVERAL people, veterinarian included, Ibe found that the PETSMART HOTEL in GLENDORA, has alot of cases of sending pets home with KENNEL COUGH. When I called and spoke with the manager there at the hotel, her attitude was very

Review №35

2021-03-11 00:04:37

My daughter bought a fish here. The cashier was very helpful on telling us to get filtered water drop for the fish. We would totally come back here. The store is nice and clean. Staff were friendly and courteous!! PetSmart is really a great store to go to!!!

Review №36

2022-02-02 00:56:02

I was looking for a kitten harness, variety was slim. My kitten actually walks on a leash, do getting a new one that fits him is important. Staff was very helpful and friendly.There just isnt a big market for kitten harnesses. The last one we got was for guinea pigs and rabbits, haha.

Review №37

2023-05-13 21:38:17

Bought feeder fish. The worker there was very helpful and friendly. I go there almost weekly

Review №38

2022-01-06 16:39:13

First time using the grooming department at PetSmart. I have to say that I was impressed. You can book an appointment using their app, also pay for the services on the app as well, so you dont have to wait in line at the store, The staff were friendly and showed care for my dog. Will definitely be back.

Review №39

2022-01-14 08:53:11

Sales Associate was very helpful, and so informative! Didnt get her name, but she knew a lot about the fish, the plants, and their overall communal compatibility! Will be visiting this location again!

Review №40

2023-01-01 17:13:02

The store was packed but the associate was readily available to help scoop out fish for me. Good selection of freshwater fish

Review №41

2022-01-20 15:40:55

Great variety of things for your pet, and I mean every pet! Lots of different types of things in just about any category you search for. Helpful staff, and just the best at walking you through determining what you need. The San dimas location is one that is just a great example of this companys stores. Definitely recommended!

Review №42

2022-09-15 18:13:18

Convenience is key, they have most of what pet owners need, Haircuts and baths are good, pricing is tough. I recommend for the necessary items for first time pet owners.

Review №43

2021-03-09 07:05:23

Great local pet store. Bought my parakeets and hamster there. Highly recommend the store.

Review №44

2021-08-06 02:35:27

I picked up my dog after 3 days staying in this hotel. Their training leash is really choking. My dog keeps on clearing his throat. They might have choked him multiple times. This hotel has no care with pets. They just want business but no passion when it comes to pets. Not going to bring my dog back to this place. This happened twice

Review №45

2023-06-22 04:39:35

Found the food I wanted. Great check out.

Review №46

2023-06-01 06:04:27

Great customer service, everyone is super friendly 😃

Review №47

2022-09-24 14:30:25

We are so grateful for PetSmart and their amazing staff at Glendora. We were having the most difficult time with our 13-year old Cocker-Spaniel Poodle (Parry) as hes been sick the past 8-days prior to us having to euthanize him at Pet Smart this past Monday 9/19/2022. More specifically, we could not have asked for a more professional and compassionate process and interaction with your amazing staff especially Dr. Chen. After 3 visits and some blood tests and x-ray interpretation, it was diagnosed that our dog had liver failure. Although it was hard, we appreciated the direct honesty and the compassion and care Parry received until the very last moment. I accompanied Parry during the last moment and am thankful for PetSMart throughout the years in taking care of him with grooming, dog hotel and the vaccines too.PetSmart did not try to take advantage of a vulnerable situation by asking that additional ultrasound or further x rays be taken (Dr. Chen) and offered a 90% certainty that he had liver failure, which made the process more manageable. PetSmart had 2 different doctors interpret no blockage in x-ray, while we had the Emergency facility indicate that there was some blockage that required extraction and exploratory surgery. I dread to think that a procedure at his age would have caused him additional discomfort and pain, while not resolving his underlying issues and making his final days even more difficult and also causing us additional and very significant financial burden even though Parry is priceless. We had about 45 minutes with Parry outside of Pet Smart and it was memorable for me and my family. Although it is still very hard, it is impossible to imagine a better experience to undergo laying your dog to rest when it is their time. Most notably, PetSmart was also there throughout most of his adult years.I dont know if anyone will be reading this very long review but it is the very least I could do for a 10 out of 10 organization and facility in Glendora PetSmart.Sincerely,Zernan Abad

Review №48

2021-09-08 01:53:09

Took dogs for boarding, they went in healthy and came back with kennel cough. I understand these things can happen but staff was so nonchalant, they never called to say my dogs were sick. I called everyday and according to them everything was fine everyday but then they mentioned as an afterthought that one of the dogs was coughing so they moved her to the other side??? They were all coughing when I got them home so Im sure they got sick boarding and they just never mentioned it...poor customer service...smh!

Review №49

2021-10-26 20:53:32

Today I took my sick betta fish to this store and I was so worried and anxious, there’s a lady her name is Dana, she was full with care and she was amazingly professional and sweet. She helped me a lot. She makes me feel like I want to come back to this store again.Thank you so much Dana!

Review №50

2021-11-03 04:35:38

The manager by the name AURORA on site has 0% in customer service. Our service dog has enjoy coming at this location and became a regular. He enjoys the treats given when he visits. Now we have to wait for the manager to say yes for the treat and how many can be given. I am very disappointed to how PETSMART is allowing poor customer service under the management of Aurora. We will no longer visit this location after 3yrs.

Review №51

2018-05-19 15:32:20

We use Debbie as pour trainer and she is wonderful. Her wisdom and experience are evident. Of course the training is for me and the dog just happens to be there...Also the grooming staff is terrific. My dog always smells great after a good bath.

Review №52

2021-09-09 23:53:21

Left my two dogs at the pet hotel 8/28-9/4. Called to check on them frequently and was told they are doing great, no concerns. I trusted them because I payed extra to have an hour a day of play time with just the two of them and an employee, payed for a Kong filled toy for them to have everyday, payed for specific feeding instructions because they where housed together and one of them needs to be supervised because the other one will eat all the food of the others and lastly, relied that they did what I payed for. However, when I picked them up both where coughing and I asked why they were coughing as was told it’s because they are excited to see me…. So I took them home, both of them wouldn’t eat. I took them immediately the next day to emergency because they were having horrible coughing fits and found out they have kennel cough. One is 3 years old, other is 7 years old. Fast forward three emergency vets later and $1000 down of vet visits…. One is finally doing better and the other one is not ok. My 7 year old dog got extremely severe bronchitis due to kennel cough borderline pneumonia. We don’t know if he will make it now. Don’t trust them. Called the pet hotel to let them know and was told that they have had many cases of kennel cough, why was I not told this every time I called??? This is unacceptable, my poor dog has to suffer now because of them.

Review №53

2021-12-01 20:16:29

Very good senior discount on tickets especially when you use their Premier Card. Several restaurant options for catching a meal before or after a movie. Only drawback is parking although their is free parking in a structure nearby its not convenient for us since my wife is handicapped.

Review №54

2022-05-10 16:10:31

Took my boyfriends dog in to get groomed and he was an abused stray. 30 minutes in to his appointment they said they couldn’t do him because he was too aggressive and was growling… where’s the muzzles? do you send every dog away that’s slightly aggressive? they should’ve just said from the start if he’s aggressive not to bring him. because now our time is wasted and also theirs. key reminder: glendora petsmart groomers can only handle tiny rat dogs (maybe if even )

Review №55

2023-12-09 23:52:45

Love taking Jack for doggie day camp, they are so good with him and he feels so happy to go. He has a lot of fun with his new friends. We look forward to taking him again. Pet salon did great job grooming him. Hes so soft.

Review №56

2021-09-07 22:58:06

Service is terrible, if I could give 0 stars I would. I asked for crickets at the front desk, the lady there told like 2 other lady’s to get me my crickets I was waiting for about 10 minutes and I did not receive them, until I went up to the desk and reminded them about my crickets, the lady at the front desk told another lady to get me my crickets and I had to wait another 5 minutes. Two of the crickets I received were dead, service here is very slow even slower than Petco. I would really recommend angels exotic pets and supplies, crickets there are really cheat you get 20 for a $1, when here your getting 20 for about 3 dollars. I go there for all my reptile needs the only reason I came to Petco was because they were closed. This is not the only time that their service has been horrible every time I come it’s the same thing. It would be really helpful if they could actually listen to their costumers.

Review №57

2020-10-10 22:52:39

Ive never had any issue with this location and enjoy how organized it is. There was a bit of slow service but I believe it was just unusually busy. Staff was very helpful when i couldnt find a specific brand.

Review №58

2021-08-05 16:40:03

Right after we picked our dog up from the hotel, we noticed several choking marks all around his neck. the leash they have used to walk him around, has been put around his chest due to this problem. the employees did not say anything about this, or any precautions. after a few hours, he had started to have choking and breathing problems. because of this, he is getting weaker and weaker everyday. never in a million years will i bring my dog back here again, do better!

Review №59

2019-12-07 21:21:02

Staff was helpful and courteous. Woman in the cat section was very knowledgeable about each cat and very caring towards the animals there. Place was clean, well stocked and found exactly what I needed and at a decent price.

Review №60

2023-04-22 15:29:27

Theyre so friendly here, better than the Upland Location by far

Review №61

2021-01-04 09:36:17

Went to pick up an online order. Apparently they were out of stock of what I had ordered but I was able to place another order online in the store and the store associate pulled my order within minutes. Friendly employees and always willing to help if I need assistance. Would definitely recommend this location!

Review №62

2020-02-11 17:02:42

Went to the fish department. All the tanks were cleaned and the fish looked well maintained. I would recommend using their services. My opinion, the staff take care of the tanks and fish very well. You dont always see that kinda care taken.

Review №63

2018-12-01 23:14:59

The Glendora location has excellent customer service. Always satisfied here every time we visited. You see smiles and staff are very helpful and they always have answers to any questions you have. Returns and exchanges are hassle free transactions. Great place to shop for all your pet needs!

Review №64

2019-12-08 13:19:00

We come here for most of our pet supplies. My daughter has fish tanks as well as rats and they carry their food, tank care products, toys, beds and anything you can think of for them!! The employees are so helpful too.

Review №65

2020-10-24 22:20:34

Cashier decides to shut down the cashier Lane to help an elderly woman out with her purchase. however there were three staffers in the front next to the cashier Lane that were on duty that could have helped the lady out. So this cashier takes the woman outside and we ended up waiting another 10 to 15 minutes to check out while there are several people in the cashier Lane ready to go. Im all for helping older adults with their packages to get them out and in their car safely however I feel that the cashier use poor judgment when other employees were available in fact there were three that were looking for work to do.

Review №66

2022-10-05 22:30:49

Friendly service, amazing grooming department. Yvette M is an amazing groomer and I dont trust my dogs with anyone else.

Review №67

2022-03-21 02:25:50

Very big selection of supplies for pets, such as dogs, cats, fish, birds and many more. Adoption days for dogs are awesome and many stores have adoption for cats also.Unfortunately many dog and cat canned food supplies are in short supply due to Covid

Review №68

2018-11-06 06:18:37

I really like the groomers here. I usually request Shannon, but I usually wait until the last minute to book a grooming and she isn’t available, but anyone I’ve had groom my dog has done a great job. My pup was very shy and sensitive when I first brought her (years ago!) and now she is so used to the grooming she is excited when we go. I will continue to bring my pup here as long as possible.

Review №69

2023-05-08 19:43:07

Great staff very friendly and helpful! My neice Stella just loves staying here for Doggie Daycamp ❤️ and learned so much in their school.

Review №70

2023-02-21 12:57:29

If my pets dont like the food I bought here, Petsmart will gladly it back.Sometimes I return a can that have been opened but the cat refuses to eat it and they refund those too.

Review №71

2022-11-08 13:55:17

Thak you so much for taking such good care of my puppy!! All the staff is super sweet and their connection with the pets is amazing...

Review №72

2019-02-21 06:43:10

Wide selection, well organized, doggie day care, take your dog in with you (on leash, of course). I took my dog there for training a few years ago and the instructor was great. However, it has been awhile - Teri now is almost as gray as I am - so I dont know if it is the same woman or not

Review №73

2018-04-27 20:56:56

Daughter ordered cat food online instead of dog food. I had took go in and trade in the cat food hoping there wouldnt be any issues. Cashier was more than helpful making it one of the easiest and quickest transactions Ive had anywhere. Great shopping experience.

Review №74

2020-12-07 20:54:53

They are always so helpful and kind. I get my cats prescription food here all the time. They provide hand sanitizer at the front of the store so anyone can help themselves. They have clean up stations in case a dog relieves themself in the store.

Review №75

2019-03-05 01:15:25

Extremely helpful. Frequently asked if I had any questions. When purchasing puppy products, they offered me a puppy get started book with coupons that more than paid for what I was already buying! Friendly and helpful.

Review №76

2021-09-10 12:58:24

After a 2day stay at the hotel in August 2021 one of my dogs came home with a cough. It cleared up in a few days. No worries. Right??After both dogs stayed over the Labor Day holiday this past weekend. They came home very, very ill !! I pray my puppy will pull through!! I had to take them to urgent care for the cough, loss if appetite, lethargy and fever. I’ve spent over $700 in urgent care fees and medications and still not sure when they will feel better. I might have to take my puppy back for blood test to see if he has a viral infection, if he is not better by tomorrow. Meaning he will be hospitalized. I’m so sad and worried .Per our Vet and the urgent care Doctors it is a horrible virus going around in California. Do Not Board your pet until this virus is done!! Especially young and older dogs!!!I am more than sure Petsmart’s leadership is aware!! They have clinic on site!! How could they not know !! My puppy was in a private room & only had only had “personal play time”. But he is extremely sick. Petsmart leadership is aware of this horrible virus and don’t care !!! As long as they are getting their money!! Right??Do not take your animals into any of their stores for no reason!! It’s to risky!! Petsmart is only concerned about they’reBRAND, Not our animals!!!I trusted them, to do the right thing!! Ensure we are informed and notify customer about this horrible virus. So we can make an informed decision about our dogs health & safety. Pet Parents DO YOUR RESEARCH!! Call your veterinarian they are recommending not to board your pet right now. And Petsmart should also inform guest!!! This is highly irresponsible & devilish of Petsmart!! To charge those high prices for boarding knowing our animals are not safe!!At this point I could have paid a friend or relative $1,200 bucks to dog sit at my house for 3days !!! At least they wouldn’t be suffering from this horrible virus. Take care & keep your our animals safe 💕.

Review №77

2021-08-08 02:02:31

We picked up our 2 dog after 7 days of stay. Both of our dogs has been coughing/hacking all week and we had no idea what mightve caused it until after reading other recent reviews.I believe our dogs were choked by the careless staff members. This hotel is not fit for pets and they should really look into the hotel staff they hire looking after the pets. This is really considered as animal cruelty.

Review №78

2020-11-25 14:30:46

Well Stocked, great and knowledgeable staff. I didnt find what I wanted and they had no problem suggesting a different company that might have it. Thats why I will continue to patronize them

Review №79

2022-03-22 18:57:17

Lots of empty shelves. Could not find the dogfood or cat food I was looking for and will go to my local pet food store to get what I need. They were also out of the filter pads I needed for my pet fountain. Very disappointed and wasnt too pleased at having to make another trip to another store. I will go to my local pet food store from now on.

Review №80

2021-02-21 21:49:55

Their really helpful and nice but the only thing I don’t like about them is they can be a little pushy in selling something. And they will say the “ 1 inch per gallon” to make a tad bit more money but do not take that as real advice for smaller fish you will be able to get past with that. JUST BARLY. If you want to learn more about that please look up “aquatic adam” on YouTube (no it’s not me being desperate for subscribers but this will turn into more of a lesson then a review) the video should be out on February 26 2021. But other then that they are really helpful and clearly love animals

Review №81

2020-06-02 19:39:14

The grooming salon is the pet version of the mow and blow gardeners. If you have a doodle, do not bring it here. They will tell you the dog has to be shaved, because they dont want to brush and scissor cut them.My doodle has a wool coat which is thick, but that doesnt mean it is matted. Since they wont brush, they always want to shave, then charge me $85. No thanks, Ill have my small business owner pet groomer care for my dog. She will brush and scissor cut if possible, not just automatically shave.Fine for your chihuahua though I suppose.

Review №82

2019-12-23 19:47:13

The staff at the Pet Smart on Lone Hill and Gladstone are always polite,professional, and very helpful! Tiffany and Aurora have always gone out of their way to help me find what I need and make recommendations. The grooming salon is the best . Yvette N. has always gone the extra mile to keep my pets safe, healthy, and good looking! Keep up the good work.

Review №83

2019-10-05 15:11:03

My favorite Petsmart! They have a great variety of food, toys, and supplies. The staff is helpful and always asking if you need help. They’ll stay and talk with you for a few minutes to figure out exactly what you’re looking for for your pet. This store is awesome! Plus, they have the best selection of little critters!!! Oh! And my favorite time of year is when they do the pet pictures with the Easter bunny and Santa Claus!!

Review №84

2019-08-05 14:46:16

We utilize the pet hotel when we have guests or parties. Our two bigger dogs stayed the night and had a wonderful time. They came home relaxed and happy. The staff is always careful and caring with our animals.

Review №85

2021-04-30 02:09:46

I left this Pet Smart feeling disoriented and sick. This is my usual Pet Smart and I have never had an issue with my off-leash service dog accompanying me to a trip to the store until today. Archer is a fully trained Psychiatric/Cardiac Alert service dog in accordance with the ADA and is also an AKC Canine Good Citizen Advanced and Urban (the highest level) and was wearing a cooling coat and mobility harness with Medical Alert on the sides, so clearly labled. I had him in a down-stay as I walked to see the cats (didnt want to startle them with my dog) and the Manager, who was training a small dog pulling on a leash said my dog had to be a leash. I politely said my dog was a service dog. She began to come closer and was almost in my face as she loudly talked over me and interrupted me while defending my need to have my service dog off leash per my disability. She claimed because it was a pet store she was above ADA law that protects disabled peoples rights from being infringed on. I tried to give her an ADA information card with my dogs tasks and important information about service dogs and she denyed. The manager said she had read the papers and my dog needed a specific harness and tags to be a service dog (under the ADA a service dog needs no specific harness or identification and can be naked). My hands were shaking, my heart was pounding, and my mind was racing as this lady talked over me so very loudly. I defended myself by saying that if she knew the ADA, this wouldnt be an issue. She claimed the leash policy was on the door... It was not. She claimed she had worked with service dogs before... but is yet still so ignorant and uneducated. I used to like this Pet Smart and felt safe in here, which is hard for a person with PTSD. I spoke to another associate that referred to her as hard headed with a strong personality and difficult to talk to. Yes, she was. And it almost caused a cardiac episode and ruined my night.

Review №86

2021-09-15 13:13:24

Always takes way too long standing staring at the fish before getting help. Cashiers see you standing there. Experience staff seeing me and dipping down isles before they get to you. I some times wait 15 min before someone will help.That is a long time standing staring at a fish tank after just getting off work myself.

Review №87

2019-04-06 17:59:24

I must say today I had a better experience then my last few visits. And believe me. We all have our own issues ---I dont need yours and you dont need mine. All I ask... Treat others like you wanna be treated.😊😊😊

Review №88

2021-08-08 06:00:22

What ever you do please don’t use them as a hotel. My puppy stayed for a few days and got kennel cough. I have the wellness package from Banfield and they couldn’t accommodate to see my sick puppy ended up having to use another vet and spent over $150 on doctor visit and medicine.

Review №89

2020-11-15 23:52:15

Service is much better than their sister companys (Chewy.com). Prices are pretty much the same as Chewys, but the fact that Chewys shipping time can vary from 2 days to 9 days makes getting items from Petsmarts brick and mortar store a much better use of my time.

Review №90

2020-01-10 03:04:35

Be careful with the Banfield people. They told my wife our dog had a lump, which implies she may have had cancer. After extensive and expensive testing, all of which were negative, they then told her it was actually just some swelling from an injury. Complete lack of integrity in my opinion, and misleading. They even suggested my wife was not telling the truth and said they never said it was a lump. Only a few weeks earlier my wife had a training session for an hour but the trainer ended it after only 10 minutes. They did fix that situation but I’m detecting a pattern here.

Review №91

2020-02-25 12:11:33

PetSmart is a huge well-stocked pet market of supplies and pet options. The staff is always very nice and very helpful. There is a Pet Hotel inside this PetSmart where we board our two kitties a little dog. It is a safe and clean place to board the pets. Well lit and has an abundance of pet food, pet bedding, and toys for every kind of pet.

Review №92

2020-10-17 04:18:46

The best service today. I needed some assistance with my pet and the employee was so cheerful and knowledgeable.This location has been by far the best.Thank you 😊

Review №93

2017-07-01 04:39:00

Not one that like a big pet stores but this one is clean yet I dont like the fact they have a veterinary clinic inside its cook book medicine they have to follow franchise rules on how to treat or test every case is seen the same way with no thought of what is best for your pet or your pocket book its better to avoid the vet services

Review №94

2022-04-01 02:52:44

This place is so much better than the competitor. Have a variety of everything for your 4 legged family member. Absolutely will be back

Review №95

2019-06-27 00:14:47

I would highly recommend Yvette N. for dog grooming. She has that energy that dogs respond to. My dogs nails are the best from her. I know theres 2 girls with that name. Ask for Yvette N. I have a 10 yr old English Bulldog.

Review №96

2021-02-10 02:00:40

Showed up for a bath and brush for my 8 month old and they refused to do it because they couldnt get him into the kennel even though its never been a problem when this one lady has always bathed my dog there. Not surprised, my pitbull is always treated differently just because of his breed.

Review №97

2018-08-08 18:47:13

I love this place, I also sometimes bring my own Pug here if he needs anything. Although I had too wait a long time this place is still helpful to me. Would I recommend visiting? Sure! Its an amazing place and you definitely would enjoy your time at this Glendora PetSmart. 🏬👩🏼‍⚕️🐩🎾🐶🐱

Review №98

2022-12-07 22:40:19

Somewhat pricey. Sometimes dog foods are out of stock but most likely not their fault (supply chain issues). Their website will tell you if specific dog foods are in stock before going in.

Review №99

2022-07-18 18:15:51

Google selection of all pet needs and includes grooming and hotel services. Staff are fewer than required to process checkouts in a timely manner.

Review №100

2019-07-13 15:30:50

I love petsmart but they are so overpriced! I can always find the same merchandise online for less than half the prices at petsmart. Its a bummer because they have such great customer service (usually). I still utilize their doggie day camp and pets hotel services which are awesome! No complaints there.

Review №101

2019-08-26 03:29:47

This is the spot if youve got pets. I dont personally, but everyone I know does and they all shop here for all their pet needs. Theyre not hurting for business cause they got it going on. All I see when I go there is lots of happy pets and their owners. So if you love your pets PetSmarts your place.

Review №102

2019-01-30 00:19:25

Your staff in this location are very friendly, and helpful. They made navigating to the store very easy, and they answered my questions and made suggestions based on what I needed to get on my visit. I would definitely return to the store, and recommend people in the area go to this PetSmart location.

Review №103

2019-03-14 19:56:26

Groomer Nicole was the sweetest with my frightened fur baby who has been traumatized since getting his skin nicked at our old groomers. Despite being unable to get him groomed (too scared/nippy) she spent a great deal of time building rapport with him and educating me on how to reduce his anxiety. She also walked me around the store to find the best tools for home grooming. It is apparent that Nicole loves the fur babies she works with and has a passion for making them and their owners comfortable. Thank you again!

Review №104

2022-10-11 21:36:32

If you need supplies for any animals this place is it. It has restrooms and handicap parking spaces. It also has curb pickup. You can bring your dog along too.

Review №105

2020-01-21 02:02:29

I walked in saying I saw the price online at this location was on sale vs the price I seen right in front of me. The associate began saying that the prices online are different than the ones in store. So I said OK AM I SUPPOSED TO BUY IT ONLINE AND PICK IT UP INSTORE ? OR DO I GET SHIPPED THE LIZARD BECAUSE I DONT KNOW HOW ELSE I AM TO GET IT. We went back and forth on the subject and she finally said shed ask someone. She came back and said OH WE FORGOT TO PUT THE SALE PRICE ON.We buy the Lizard, 10 days later it dies. I find the paperwork I was given and it clearly states14 day GUARANTEE IF SICKNESS OR DEATH OCCURSmy husband and son walk in and the associate asks questions and then ASSUMES THE CAUSE OF DEATH...FOR THAT REASON THE STAFF SAYS WE ARE TAKING THE LIZARD AND NOT GIVING YOU YOUR MONEY BACKTHERE WAS NO MANAGER ON DUTY AT THE TIME THAT HE REQUESTED TO SPEAK TOOOUR PAYED ANIMAL IS TO STAY THERE ???? FOR WHAT OUR 7 YEAR OLD IS DEVASTATED NOW, WE CANT EVEN HAVE A PROPER BURIAL IF THEY WERENT GOING TO REPLACE IT OR AT LEAST GIVE US OUR MONEY BACK TO PURCHASE ANOTHER ONE. THAT WAS HIS CHRISTMAS MONEY HE USED AND WAITED FOREVER FOR A LIZARD..SHAME ON YOU PETSMART FOR MAKING HIS EXPERIENCE HEARTBREAKING

Review №106

2020-12-25 02:26:18

Fantastic Petsmart. Excellent selection of products, toys, food and gifts, both for pets and humans alike! Super friendly staff and clean, organized store. Also had an excellent Banfield and Grooming salon in the back of the store.

Review №107

2018-05-15 02:00:17

Got 4 fish there! I go got 1 the first time. But it died because I had no heater. Then I got 3 more. One of them died but I have 2 now. I also got 5 algae eaters. All of them died except one. The 4 that died were a same kind. The 5th one is a different kind. I still have it. Out of 9 fish 3 is still alive.

Review №108

2022-10-03 17:47:23

Review №109

2023-05-03 12:06:43

Helpful, knowledgeable and quick to respond to questions about products.

Review №110

2023-01-18 22:04:12

We took our puppies for their vaccinations. The staff was wonderful.

Review №111

2018-07-03 04:49:13

It was 8:56 I had 3 minutes before they closed and the girl (i wish I got her name) helped me so quick to get my cat flea stuff! She seriously is the best!

Review №112

2022-07-11 00:23:39

Awesome, everything for our pets. Good service and staff were knowledgeable

Review №113

2019-05-07 02:44:29

Got some stuff for my dog . Big selection

Review №114

2017-02-20 01:50:22

I bring my golden doodle here every 2 months or so for grooming. The people in the grooming center are wonderful and so sweet to my fluff ball! The other employees are very friendly.

Review №115

2022-06-09 17:52:17

No stock on cat food. And 1 cashier, there was literally 15 people in this line. It took 20 minutes.

Review №116

2019-03-30 01:56:26

Like other stores, most products are on ther expensive side but the selection is pretty good. Employees are very nice and helpful and the store is clean. I recommend this one over other pet stores.

Review №117

2023-06-16 18:33:44

Well stocked and clean. Updated bird and hamster housing. It looks good.

Review №118

2020-10-26 15:22:24

Good place. Variety is plentiful.Staff members are very helpful and they keep the store in perfect condition.

Review №119

2014-07-26 06:04:04

Came home to find major leak from my fish tank from a seal. I purchased this tank over a year ago. Was a 7 hour ordeal and lost one of my fish. Called petsmart and explained what had happened and the manager Lisa told me to just bring it down and they would replace it no charge and no receipt. Because of this I will continue to do business with them and think they are a model of how customer service should be handled. Staff already knew I was coming and made this hectic ordeal a simple exchange. Its bin 9 since the hours and my fish are back in there new home and doing fine. Thank you Lisa and all your staff

Review №120

2019-08-20 21:14:03

Great Customer service I loved it. The associates there were friendly and helpful on getting the products I needed for my lovely children aka pets.

Review №121

2022-10-23 11:08:43

Everybody in the store was super nice. Knowledgeable and friendly.

Review №122

2022-05-19 05:04:51

The people that work there are always friendly,you will find what you need for your 🐕🐕 pets 😁👍

Review №123

2020-01-16 00:07:24

Restrooms are always clean at this store. Fish are ok but the dog & cat supplies are plentiful. I spend alot of money here. It does the job.

Review №124

2022-06-15 23:06:30

There is always a really long checkout line at this Petsmart. They never have more than 1 or 2 cashiers working.

Review №125

2018-10-13 02:44:34

Got great info on food from Blue Buffalo for my cats, and dogs. They love it! I also saw the cutest cat. Well, theyre all cute! #adoptdontshop

Review №126

2019-07-13 00:52:49

Animals are allowed in the store, upon entering the store one is hit with a very strong odor of urine and stool. The employees are busy and try their best to be helpful.

Review №127

2020-11-22 01:51:37

Home to Banfield Pet Hospital. An excellent staff and facility to care for your animals. I take the girls (1 1/2 year old Malteepoo and a 6 month Cavapoo) when I go to Petsmart. I always go back to the Banfield Hospital and weigh them at the reception counter platform scale. Just like humans, they need to track their weight also. Fun outings and also other pet owners to socialize with about their animals.

Review №128

2019-02-15 02:06:46

I usually find what I need at this location but I wish they would restock their fish aisle more often. Staff is always friendly and helpful, though.

Review №129

2022-05-24 00:17:56

Love this Petsmart! I drive here 10+ miles even though I have one up the street. Their pet hotel and staff sets the standard and I love Yvette from grooming.

Review №130

2019-10-26 17:23:36

Love the grooming area, because you can just walk in and get the dogs nails clipped within 5 minutes. Products are overpriced as all pet supply stores are.

Review №131

2018-09-18 17:33:43

Very clean and professional staff. I would give 5 stars if they had more registers open for faster check out.

Review №132

2018-08-03 04:44:39

Audrey, Corrinne and Yvette are amazing in the grooming department. Highly recommend. Loyal customer for almost 10 years

Review №133

2021-10-01 04:21:16

Fast easy transactions here! Super clean and courteous staff, yet very educated on all your pet products too!

Review №134

2018-10-26 18:43:51

Happened to be dropping a passenger off in the area and heard that they have rescue cats up for adoption. It breaks my heart to see all these cats and kittens behind glass. Maybe mixed feelings that they are at least being fed and not wild and still continuing to breed. Please, I urge anyone looking to adopt a cat to please check the cats that are up for adoption there. Im hoping to go there later to adopt one myself. Remember to always either spay or neuter your cat! And also have a micro chip implanted into your cats neck, in case it runs off or gets lost! Peace ✌🐈💖

Review №135

2022-10-19 16:46:25

Best doggy day camp and doggy overnighter. My dog loves staying here when I go on vacation and she loves doggy day camp when she craves more than just the dog park

Review №136

2016-08-21 18:24:22

Love the level of service here. Whether searching for a food, bed, or toy, theyre right there looking for me. The Pet Hotel is awesome, pricey, but worth it.

Review №137

2018-11-01 21:36:47

Staff is always super friendly and helpful. Sometimes you get the occasional owner who brings a loud dog in and doesnt know how to handle it, but thats what you get at any pet store.

Review №138

2020-07-01 21:48:06

Like other pet store. Really convenient but over priced. Their Banfield wellness plan is definitely worth it especially for new pups.

Review №139

2019-09-18 23:32:41

If I could I would give no stars I took my puppy to the groomers and that night he past away I usually take him to a mom and pop groomers but I didn’t that day and I’ve regretted it ever since. Please DO NOT take ur dogs to the groomers at petsmart even if you don’t think it will not happen to you it’s not worth the risk and if you do not believe me look up dogs passing away after being taken to groomers at petsmart I will never take another one of my dogs to a big retail store like them for grooming

Review №140

2018-12-23 05:08:00

Jeff is really helpful in the reptile department he helped me find a bearded dragon for a class give me all the information I needed I signed up for the pets membership and receive $20 off my purchase would be going back

Review №141

2017-07-23 17:04:19

I boarded my cat Lorelai here for over a week at the pet hotel in one of the kitty cottages this past May. Lorelai had difficulty eating and toiletting for the first day or so due to the anxieties of being out of her usual element. The hotel staff were extremely proactive in communicating with me about these challenges, suggesting alternative approaches to try and resolve this problem, and even had a treatment plan in place just in case Lorelai continued to not be herself. Lorelai left the pet hotel (upon my return) well nourished and cared for. I strongly recommend that if you do need to board your pet for any extended period of time, that you do it here 🐈

Review №142

2019-01-28 05:12:05

I like options and the staff there is friendly. There is a pet hospital adjacent to it and pet hotel in the store. They have the food options I wanted. However, they did not have 2 things/items I was looking for.

Review №143

2020-10-23 15:27:40

Great store customer service can need a little bit of help to get better but with sweet about it is you can use the chewy app when youre there or the PetSmart app and get the lower price for your pet items

Review №144

2020-12-05 02:03:09

Nice store very clean and employees are very helpful and polite Im glad I went to that particular petsmart..I found my guinea pig.. and Im in love with him 💕🌟🤗

Review №145

2020-06-23 23:17:19

One thing I hate is places with bad customer service. One thing that equals bad customer service to me is when I walk into a place and I see a bunch of employees congregating at the entrance talking, yet no one seems to have the time to even greet me or ask if I need anything. SMH

Review №146

2020-09-19 02:29:12

Have everything I needed nice clean great place had extra cashiers working making everything a speedy less than 20 minute experience thanks PetSmart

Review №147

2019-04-02 03:34:30

Employees are super helpful & friendly. I never go to any other store. I always feel super welcomed

Review №148

2020-12-01 15:05:37

If you buy cat food in bulk there price is the same as Walmart for the brand I am looking at, but they have a much bigger selection and usually have it in stock, where Wamarts shelves have gaps.

Review №149

2019-01-12 12:00:33

Full Pet Care Facilities from pup, or parakeet, gerbal, or gecko, crickets,cichlids, Chinese algae eaters,cats, kittens, and chinchillas. Toys, treats, and an in house Veternarian, Training, grooming, and over night boarding. Even a How to Do this Pet Book to take home and read. They have everything you could ever need. And free sample Saturdays!

Review №150

2018-04-28 22:35:48

They had a good selection of cheap fish. I came around 8pm and they still had a decent number of staff available to help me select and purchase them

Review №151

2019-03-05 22:31:34

Always a clean store with lots of selection. I always get a spiked squeaker ball at the register for my dag. Great price, like $2.

Review №152

2019-12-23 05:11:06

I love it when the employees ask if you need any help. And then listen to your cute stories about your pet. LOL They put up with alot!

Review №153

2019-03-27 04:16:57

Cashier waits too long to recognize they need help when the line gets long. Especially annoying when you have only one item.

Review №154

2019-07-31 17:24:09

The ONLY Petsmart Hotel I will ever leave my dogs. All staffs are so friendly and you can tell they all love pets. I had try other petsmart but this is the One

Review №155

2019-01-21 20:19:52

Youll find pretty much everything you need for your pet here. My only suggestion would be that they have better ventilation in the store but other than that theres a great variety of everything.

Review №156

2021-06-03 07:05:56

The store was clean staff were friendly and helpful very well stocked

Review №157

2018-07-15 19:55:00

Very nice pet store. Fair prices great return policy. Very clean. Helpful kind employees

Review №158

2019-12-22 06:44:37

Employees really make you feel welcome from the minute you walk through the door with a friendly Welcome. Help you find things in the store.

Review №159

2021-08-29 00:17:44

This place is great. My husband and I adopted our baby Rosie and she has just lit up our lives.

Review №160

2021-12-20 22:48:41

Lady at the register was very nice. This place is huge comparing to other locations.

Review №161

2018-12-25 23:31:38

They will match Chewys online price for the same items. Just put them into a chewy shopping cart on your mobile phone and show the clerk to match the skew numbers to price march at the register.

Review №162

2021-05-15 20:37:53

I ordered a food that is apparently being discontinued. They had it and it was an easy process to pick up my online order.

Review №163

2021-08-31 02:41:52

Barbara is the greatest. Even though some locations no longer accept price match.

Review №164

2020-06-17 11:11:09

Super easy and quick! love the app and the treat trail game you can play in app to earn coupons!

Review №165

2021-08-30 04:07:10

Employees were super nice. Gave my puppy treats for waiting in line lol

Review №166

2021-12-17 14:48:37

Fine but very expensive. $11 puppy collar. $4 at Walmart if you can handle that place. For $7 I did

Review №167

2018-12-12 04:24:09

If you want to get a cat? Great place to start. Friendly workers. Very knowledgeable. They go the extra mile.

Review №168

2022-05-18 04:08:53

Friendly service great products for any house pet. Groomers great job

Review №169

2017-02-10 23:47:55

Lots of great Iteams for our pets. It was clean and organized at 8:30 p.m. I will come here again.

Review №170

2021-06-01 23:08:17

Always greatThey have all I needed for my husky 💙 🐕The teller very helpful cheerfulThanks

Review №171

2021-11-23 05:01:19

Nice and big branch, multiple services, very nice staff and service. Found what I needed in seconds .

Review №172

2022-09-14 21:04:39

I am always greeted by the associates, always offered assistance.

Review №173

2019-12-12 01:13:19

Gloria was great. She was so informative. We learned a lot about our sons puppy.

Review №174

2019-08-25 04:39:20

The staff was amazing, helpful & extremely knowledgeable however what was offered online was no where to be found at the store.

Review №175

2019-03-05 19:44:28

Great staff and products. High quality dog food. What can I say, its the best

Review №176

2019-06-22 19:02:07

It was very clean and the staff were helpful..My Kitty Sylvester just loves it there.

Review №177

2020-07-18 21:18:06

Great store with great assortment of products. They have hard to find products that other stores dont carry.

Review №178

2022-05-03 18:18:49

Great customer service . Was able to find everything I needed.

Review №179

2019-08-08 14:17:52

Went there to see the pet hotel to board one of our dogs for a few days. The staff was very helpful in answering our questions and showing us around

Review №180

2021-04-12 04:17:40

Curbside pickup always awesome and great customer service when we do go inside!

Review №181

2018-06-24 05:23:51

The grooming salon and pets hotel is awesome. My pup always enjoys he doggy day camp too.

Review №182

2023-10-06 00:13:53

Love this place !

Review №183

2022-09-13 04:27:07

Always have the variety of treats my dog loves!

Review №184

2021-04-29 07:48:50

Always have been great. Bought a new dog stroller my ChaCha loves it.

Review №185

2019-06-28 20:07:45

I like this location. Its big and has a lot of the needs in one location. Even has a pet hotel. Recommend to anyone.

Review №186

2019-08-21 22:16:55

Best price on Purina one cat food-digestive care.... That you dont have to wait for delivery!

Review №187

2022-09-26 04:19:05

I hardly come here but when I do. There very helpful.

Review №188

2021-08-22 22:35:01

Curbside pickup last week under 5 minutes. Curbside today almost a 40 minute wait.

Review №189

2018-07-21 14:35:36

Always have what I am looking for. And when my other cat was unexpectedly called to cross the Rainbow Bridge, they were incredibly kind and thoughtful.

Review №190

2021-03-31 16:38:02

Always clean and friendly at PetSmart.... Your pets and kids will love the experience.

Review №191

2018-10-11 13:33:08

I pick up strays and bring them here to get checked for a chip. Staff is super friendly store is always clean.

Review №192

2020-05-26 21:44:29

Curbside Not so curbside. Table in middle of entrance, people in,out and grooming coming into touching while passing.

Review №193

2021-01-05 00:27:30

Good variety of pet products at reasonable prices. Extremely helpful employees.

Review №194

2018-11-12 01:41:24

Great customer support. Helped us find all the things we needed and were very knowledgeable!

Review №195

2021-08-09 22:26:07

Very good service/

Review №196

2020-11-29 06:08:48

Good place and the workers very friendly i like this place, good food the dog and cats

Review №197

2020-01-15 02:55:09

Great selection of all product sectors for that loving family member that is not a tax write-off.

Review №198

2018-11-12 15:50:57

The fish section almost made me vomit the water had white nasty cloud in every one it stank of nast fish water, maybe one or two tanks actually had running water and si many dead fish

Review №199

2022-07-05 15:59:16

Curbside closes.at 7 when your order isnt even ready yet. 🙄