What an awesome hotel, creatively centered near the downtown. Exceptional staff, received an upgrade magically. Easy parking and no nonsense communication. Look fwd to returning here.
Very good, special breakfast is amazing which is complimentary,but for washing your clothes you should go to laundry room on 3rd floor.
The staff is phenomenal, and the service deserves more than 5 stars.Neat and clean, not to mention well maintenanced property.Robert in Engineering is always willing to assist. Stacy, the GM is super helpful, Jorge, at Front Desk friendly, Marvin nice, Kate in Sales helps and tge others ladies at Front Desk and Engineering, Kitchen, Housekeeping words cant express how I love this property.You have to come and experience this top-notch hotel that is clearly the GEM of Burbank.Thanks Residence Inn by Marriott Burbank CA
Parking was easy to find and everybody was very friendly and quick to help I was in my room in no time but as traveling with my we aways need a few more things blankets and stuff so i called the front desk for some extra blankets and Miranda from the front desk delivered them her self she is very kind and friendly i will stay here in the future it a perfect location for all the main attractions
I wish I could give this place a million stars. My family and I stayed there for 2 nights in a 2 bedroom, 2 bathroom suite. It was seriously amazing. The beds were super comfy, the bathrooms were nice and big, the living room was spacious, the kitchen was big and convenient. The staff was very friendly. The cleaning people were always cleaning around the hotel. This was a very clean, comfortable, just perfect hotel. They really thought of everything for families. I love their 10pm-8am quiet time. The hotel was so quiet. To actually stay in a hotel and get a great night of sleep is rare and I loved it. We are on a big road trip and we had just come from a super expensive resort in San Diego on the beach and this hotel was cheaper and WAY nicer and WAY more comfortable! Also, the parking garage is very convenient and right in front of the hotel. Breakfast was good and elevators were fast. The location can’t be beat with restaurants and shopping within walking distance. Thank you for the best stay.
➖️ I am a Marriot Titanium Member, stayed 92 nights last year. Encountered an unacceptable situation with check in at this hotel. I had to contact Marriott Titanium Guest Sevices twice with my concern, since the front desk associates were not willing to help me.Both Titanium Guest Service representatives said that the front desk was not correct with their information, that the front desk was wrong.😐 I ended up canceling my reservation due to the rudeness, lack of empathy displayed, and condescending tone conveyed by the front desk associate.She even hung up on me.Extremely dissapointing customer service situation at this Marriot, definitely not up to Marriott standards.Shame on this hotel for ruining our vacation 👎🏻
Bonvoy must mean you are not welcome or have as short a stay as possible. They dont allow for early check in. It doesnt matter if a room of similar class is available. It doesnt matter if its a suite. It doesnt matter what your status is. It doesnt matter if you have elderly parents with you. it just doesnt matter. They treat everyone the same, BADLY! If you try to explain the situation, they make it clear they dont make exception for anyone. Every is treated the same BADLY! I would not stay here again, even if it was free and they paid me.Please stay at another chain where they value loyalty.
Enjoyed my stay at the Residence Inn in Burbank/Downtown. The room was clean and very spacious, and the staff was friendly. They Always greeted you when you came in the lobby. I stayed here for two weeks for work, Amparo the housekeeper was very pleasant and accommodating. I was in a 1 bedroom suite and loved the full kitchen + living room space.The only bad thing I would say is that I heard people stomping around in the room above me. It was very annoying.The breakfast was great. Very secure place and large self parking area. Parking is $18 a night. Easy access to the freeway. There are a lot of restaurants and shops in the area within walking distance which is a plus if you don’t have a car.
We stayed here for 5 days. Not 1 single complaint from this hotel. Everything is great here.
First impressions are everything. Arrived at 11am on May 7, 2023. Front desk refused to make a room ready for me. Told me to hangout until 4pm somewhere else. I don’t believe not a single room was ready for checkin early. Hotel was clean and breakfast good. 1-star for dropping the ball.
Clean hotel, nice staff, free breakfast. We stayed for 3 nights while visiting to see Universal Studios. There is a Trader Joes and many restaurants you can walk to from the hotel. My husband said our room smelt chemically, but my daughter and I were unbothered at all. We stayed in a studio with a king and a pull out sofa bed.
Overall, this is a good place to stay. Safety is always a big concern for me because Im a young, visibly queer woman who travels alone. This hotel is definitely a safe place to stay if any of those categories apply to you.This hotel is a short walk away from downtown Burbank, restaurants, a mall, and a movie theater. Not to mention its only a 10-15 minute drive from Universal. If youre only staying for a few days/going to theme parks, Id definitely recommend this hotel. The room was clean + spacious, and the staff was friendly. I was in a 1 bedroom suite and loved the full kitchen + living room space.As for negatives, I heard people stomping around in the room above me. Luckily it stopped quickly, but I can see it being a problem. As other reviewers said, noise can also be an issue since this hotel is right next to a freeway. My hotel room faced away from the freeway, so noise wasnt a huge problem for me as long as the windows were closed. The layout of this hotel is a little strange. Theres underground and above ground parking available for $18/day. The underground parking is a little sketchy at night so Id recommend sticking with above ground parking.
Close to burbank airport and its great! Room was clean and parking is free on-site.
Outstanding stay! Room was very spacious -with all of the amenities a family might need: a full, eat-in kitchen with dishwasher, cooktop, microwave, coffee maker; a separate sitting/ living area; delicious, hot breakfast with plenty of seating in the dining area or lounge. Very clean, modern-looking hotel and facilities. Great location, too: right, smack off the freeway and walking distance to the Black Angus or BJs! Pet friendly, too! Well stay here again!
We stayed here to celebrate Christmas due to our floor heater in our old house going out and the inside temperature being thirty-freeze degrees. This location made our last minute scramble so easy. We had the 2 bedroom suite for my 73-year young mother, my dog, and myself. The suite was well maintained considering its 2007 (but 2015 renovation) age, spacious and extremely comfortable. We hosted Christmas dinner and were able to prepare everything in the kitchen. Stove and oven worked great, refrigerator was clean and large enough to accommodate our familys needs, dishwasher worked great, beds were actually very comfortable and the couch was modern and comfy as well. The shower took a little longer to get hot, but once it did it was wonderful, great water pressure. I also liked the variations in the bathrooms (walk-in shower in one, bath/shower combo in the other, etc). The windows were a bit difficult to see out of, they werent very clear and maybe just needed to be cleaned well on the outside, but it was also raining so there is that. The dinning room table was a little small and there were four of us eating so my sister and her s/o sat on the couch and Mom and I sat at the table. Charlie (dog) sat everywhere =).Speaking of Charlie, where our unit was situated, he had to walk a distance to get to the outdoor potty area. Hes a senior chocolate lab with significant arthritis so it was a bit difficult in this cold weather, but he took it like a champ and did relatively well. The long carpeted hallway was a nice option to walk the length of the distance to get closer to the pet area than having to walk outside the entire way.Team members were great, breakfast was decent, Christian, his manager, and the girl who came to save us from our dishwasher woes were fantastic. Definitely staying here again.
Hotel is a little older, rooms are smaller than other residence inns Ive stayed at. Pool is small with no hot tub. Breakfast is great, my kids wished they had the waffle makers though! But they survived on muffins and fruit loops while I enjoyed the breakfast sandwiches. Great location 15 minutes from Universal Studios and right off the freeway on Olive.
Overall this is a great location and close to a lot of amenities.Our only complaint was the breakfast and room cleaning, we stayed for 9 days and our room was cleaned once. One of the main reasons we stayed here was for the morning breakfast, it was one step up from continental, weve stayed at other locations with 10x better breakfast options.Just something to consider in your options and pricing if youre staying here.Overall a great stay.
Old hotel and needs more help with cleanliness. It lacks quality when walking into the rooms. It smelled like sour old milk in both rooms assigned. I chose the Miller scent thinking it’d be okay. I checked out the second day because of it. Staff was friendly though but not enough to stay in smelly rooms. Pretty gross.
Our family stayed here for 2 nights, 10 mins away from Universal studios, our room has a kitchen and dishwasher, saved money from eating out. The location is safe not too busy and too quiet near a lot of restaurants and shops.
We stayed here for 3 days. The rooms are very clean and quite. Blankets always smelled fresh - big thanks to the cleaning staff who make this possible! Arrived a day early and the front reception Sydney was awesome and able to accommodate my needs with no problem. The customer service through out our stay was always really good, friendly, accommodating and I do appreciate that. Everything was on point. We had the suite, and I have no complaints, it was cozy and fit 5 of us just fine! Our view was of the main street. With good restaurants and shopping close by within minutes if driving. The breakfast had many options to chose from. The surrounding area/parking felt safe during our stay and this will definitely be our hotel when were in the area again. I would recommend this spot to anyone whether its business or personal. Its a nice hotel and worth the cost.
The room was bigger and more spacious than I expected. The kitchen was our main attraction to reserve the room. At check-in, we were told that the room would be cleaned by housekeeping every 3 days. Our reservation was for 6 days. To our disappointment, even with a call to the front desk and to housekeeping, our room was never cleaned. Had this been pre-COVID, I would probably count this against the hotel. In fact, we weren’t expecting to have the room serviced at all had the front desk clerk never mentioned it. Overall, we really enjoyed our stay and would definitely reserve a room here on our next visit to LA
I had to move out of my home for 3 months due to a flood with my two cats and this Residence Inn was close to my work, so we sort of picked it out of desperation, but we got VERY lucky and I will happily return if ever it is needed.This hotel quickly and easily became home for us. Large enough for us to have two adults and two adult male cats that dont *love* each other. The staff was ALWAYS friendly and helpful. We had friends over and enjoyed the poolside amenities (mostly the fire pit). Great view of Burbank and Downtown, even if the freeway was a little noisy.The hotel was also extremely flexible with our ever-evolving timeline of our remediation and reconstruction. Kitchen was surprisingly well-used during our stay with its full-sized fridge and ample sink space.Highly recommended - especially for the long haul with pets!
We stayed here this past weekend (Nov 20) & the room was so spacious it felt so comfortable! It was perfect for 3 adults and 2 kids. We got a 2 bed/ 2 bath suite, it had a full kitchen, loving room with pull out sofa bed, one bedroom had a stand up shower & the other room had a bathtub shower. Our room wasnt ready when we arrived but the front desk personal took down my husbands number & called us when the room was ready. They serve complentary breakfast. Parking is $18 a day. Just a little FYI, to check in, use the under ground parking since the top outside parking you need your room key to get in. Recommend for families.
Beautiful hotel with great amenities, close to highway, Burbank Airport and Hollywood attractions. Walking distance to great restaurants and some shopping. Fitness center was small, but more than adequate with new machines and well maintained weights. My only caveat would be the pillows on my bed were in much need of replacement. The bed itself, however was very comfortable. Didn’t make any use of the kitchen, but the decor looks nice. Staff/customer service was extremely friendly and accommodating. Breakfast was as expected except in addition to the usual scrambled eggs, they also served health conscious options such as fresh spinach and egg whites. Would recommend this hotel to anyone traveling in the area.
When we arrived at the hotel our room was ready for an early check-in after our 7 hour drive as we wanted to relax a bit before we headed out for the evening. We had a two room suite which was extremely spacious and comfortable. The beds had the perfect amount of firmness for me and softness for others. I was glad that I didn’t roll to the center of the bed as I have at other hotels due to the age of the bed. I have no complaints over our three night stay. The staff was friendly and gave us a great suggestion for dinner. I highly recommended the Residence Inn Los Angeles Burbank/Downtown hotel to everyone looking for a clean and comfortable place to stay at.
While the location of the hotel is convenient, every other part of it is decidedly less so.I stayed in room 212, which is on the same level as the pool and overlooks the pool deck. My sliding glass door was inoperable because my tiny patio was covered with construction scaffolding, yellow tape and warning signs.There was literal graffiti on the bathroom wall.The pool surface was coated in floating bugs, insects and clumps of black human hair.The air conditioner sounded like a freight train when it came on.The freeway noise was constant and intolerable.Never again.
Great location, but the room location next to freeway made it very noisy. Liked the size of the room very much. But the cleanliness could be much better. The windows were dirty, the couch pillows were not sparkly clean, the maids didnt take the dust off from furniture when they would come to clean. Even though the breakfast was included, which would be very convenient to use, it ended at 9:00 which does not allow people on vacation to have some extra sleep in the morning, but besides that the breakfast area was very messy and dirty so we never had breakfast there. And finally the most important thing is that we were promised to get every third day free stay and we stayed for 2 weeks and that was the reason we considered this hotel, on the day of the checkout that promise wasnt kept. Overall, I would suggest to renovate the place maybe, its a little old. The staff was welcoming and nice but you dont care about that anymore when the promises are not kept.
This was a wonderful hotel to stay at and so glad we found this hotel. The amenities were awesome! Free parking (underground and secure), which was a definite plus and they also serve a hot complimentary breakfast great for all palettes. The staff were welcoming and friendly and demonstrated the utmost of professionalism. The room was great and very spacious! The best thing was having a kitchenette which you do not see in many hotels. It was wonderful especially when traveling and having a refrigerator and microwave for leftovers along with having a place to keep food and beverages fresh and cold! Traveling with a 2 year old, it was nice to have a place to store her food and drink items as well. The hotel is conveniently located and not far at all from Universal Studios. The drive itself is an easy to get to from the hotel and didnt take us but 15 minutes from start to arrival to the park. There are stores and restaurants in the surrounding area (BJs Brewhouse was a walk down the street), and a Starbucks about five minutes from the hotel! Overall, a great stay and highly suggested!
My friend stayed there an entire month with parking while in middle of move. Last day there, movers got her out early and she asked for a break, a late check out, and they said no. They billed for the full day! Terrible! Greedy! Don’t use them!
Greeted very warmly by Jasmine at the front desk. All staff that we had contact with were all very pleasant. Very close and safe walking distance to shops and restaurants. The breakfast was great with plenty of choices. Clean and spacious rooms. I will definitely choose this hotel again. Kudos to management for the well trained staff.
Staff is friendly and courteous. Rooms are aging as are the appliances. We stay at this hotel several times a year because of the staff and it’s a pretty dependable place to stay while we visit family in the area. What likely will drive us away from future stays is the increasing nightly parking fee … my stay at this hotel is for leisure and never for business, I’m retired and not reimbursed for my travels. HEY MARRIOTT … what a great perk it would be if you discounted or waived the nightly parking fee for frequent guests or “status” guests at this property.
The entire staff was upbeat, friendly and very accommodating. Our suite was clean and had everything we needed. The breakfasts were tasty and filling. The location of the Inn was most convenient for walking around town and getting excellent restaurants by foot. We enjoyed our stay and would highly recommend the Residence Inn to our friends and family.
This hotel is one of our favorite hotels in LA. JAntonio is amazing and very accommodating. We needed assistance and he went above and beyond to assist us. The whole staff was very welcoming and nice. I rated the cleanliness a 7 due to a lot of cigarette butts in firepit. Other than that GREAT SERVICE just too many smokers smoking in NO SMOKING area. WE LOVE THIS HOTEL AND THE STAFF!!!
I made a mistake with my reservation, but the front desk folks, helped me rectify and accommodated us. We found every person to be kind and helpful. Rooms are clean and very nice. And you cant beat the location, great stay, thank you for taking wonderful care of us!
My husband and I stayed at Residence Inn to meet with his families who are vacationing in California. I loved that the hotel is easy to find. Although our room is noisy because it was facing the highway but we still like this hotel, Also, they keep running out of eggs but the staff was very attentive making sure the next batch is coming. All the staff that we encountered are very nice, the rooms are very cleaned and very comfortable. I always recommended Marriott/Courtyard/Residence Inn/Fairfield Inn to my families and friends. I like the cleanliness and the comfort that we always received. Anyway, two of my husband siblings and their families stayed in the same hotel and none of them complain about the hotel.
Would not recommend this hotel. We had an awful experience here. My parents were asked (forced) to switch rooms mid-stay to accommodate a “VIP” client. Despite already being checked in to their room. We were lied to, told they’d get a better room but were moved to a worse room with a smaller bed. The management was rude and unfriendly. I would never stay here again. Find another hotel option or an Airbnb! Oh and my daughter got sick after swimming in the disgusting pool. Wish I never let her go in it. Overall just bad! Nothing good to say sadly.
You are the nicest people and took such great care of us. My husband and I were traveling overnight with our 2 grandchildren, boy age 16 and girl age 13. We had a 1 bedroom suite and called a week early to request a rollaway because obviously we needed one. Instead you upgraded us (no cost) to a 2 bedroom. We all had a great sleep and breakfast before our Warner Bros. Studio Tour. Thank you!!!!
This hotel offers comfort, convenience, and value. It is close to the 5 Freeway and within walking distance of an indoor and outdoor mall and a wide variety of restaurants. The rooms are attractive and comfortable and the bed and mattress excellent. The food selections offered for breakfast are extensive. We took advantage of one of the nights that The Mix was offered. The food quality is satisfactory. For two people, deficiencies in the room are evident: no separation between the bed and the sink, and no fan in the bathroom. The exercise room was lacking towels on two mornings and a call to the front desk was not able to yield prompt replenishing. Overall, we were pleased with our stay and would recommend this hotel to others.
Just completed a four night stay. Had a very pleasant experience. Loved the kitchenette in the room. It came with all of the necessities to make my own dinner for the family. The room was comfy, clean and in a great location. While I am not a fan of paying for parking, I found that anytime of day or night, there was always parking available, which is a huge plus for me. The amenities were great. Breakfast was delicious and having a waffle bar available everyday made my children very happy (they ate them everyday). The location is within walking distance to Burbank Town Center and a host of restaurants. This stay has solidified my decision to stay here again on an upcoming visit in a few months. I highly recommend this place.
Clean, convenient and luxury.everyone was extremely nice and professional. Rooms are very clean, the cleaning ladies are just so professional an cooperative. I loved there coffee filter bags that they brought me every day to the room to brew, so delicious. Bathrooms were always clean and shiny with plenty of fresh towels. I liked the pillows, so comfortable, didnt go flat. This is a pretty new hotel and being allergic to carpets, I had no problem, the carpets were new, clean and perfect quality . Overall everything inside the room was good quality, not cheap . I miss this place.
Stayed several times. Would get full on 5 stars if:1) at $300+ a night, it should come with room service each day without asking. This is not a motel 6.2) total junk toilet paper is provided. Again, this is not a budget hotel... upgrade to TP that doesnt stick to your fingers each and every time you use it.
Everything was good, but it is 20 minutes away from universal
The staff at this location provide an outstanding service! From the front desk, to the cleaning personnel, and the maintenance staff, are all superb. I stayed for 2 weeks 12-2020 following a major surgery. Then had to return for an additional 4 weeks post op another surgery due to complications. Kate, Jay, and the other front desk operators made my stay superb! I felt like I lived there! They are all truly an asset to the Marriott corporation!
Located in the Burbank Media Center and just a couple of blocks from the largest IKEA on the west coast, this apartment style 5-story hotel offers convenience, a friendly staff and clean rooms. Features include free breakfast from 6-9 AM in the dinning area a rooftop pool a fitness center and a small sundries area where you can stock up on your favorite drink or snack.Rooms feature a living area with a full kitchen including flatware and silverware.A sofa bed in the living area means you can comfortably sleep 2 more guests.Parking is covered and at the time of this review costs $18/day.
This is the best residence inn. Im sure there is others out there. This is one of them. Ive been to several. This is the best one. Bed is soo comfortable. Lay out is nice. Ice maker, tv everything works. Quiet. Ok the only thing is the ac unit but didnt bother us.Staff was nice friendly, asked for top floor not facing freeway. Done. Breakfast is good options. Like I said this is my preferred place.
The stay was wonderful. The hotel is central to a lot of activities and the weekday (Mon-Wed) evening Happy hour for guests was great. The breakfast spread was one of the best I have eaten at a Residence Inn, there was a lot to choose from.The room (king bed studio apt) was well laid out. The kitchen sink did give some problems, but it was fixed immediately by the on-call handy man. In fact, the front desk person (dont know her name) was so nice, she gave us 2 days of parking credit for the inconvenience. Really sweet of her, I wasnt expecting to be refunded, but she came by as I was printing my boarding passes and said they were sorry we had problems with the sink.All in all, we enjoyed our visit to California and will definitely stay here again, and recommend others to stay at this centrally located Residence Inn.Thank you very much!
Perfectly situated for the event we were attending. Great accommodations. Clean and modern rooms. Great guest services. Pretty good breakfast. Need to leave coffee out past breakfast. Slept peacefully. No complaints. Will definitely use again in the future.
We have stayed in Residence Inns many times and feel they are dependably clean and pleasant overall. We especially appreciate that they are dog friendly. This location was no exception. The room was very clean, check-in was fast and we liked the way the hotel is situated in a nice area with many exceptional restaurant and food venue choices, theaters and places for walking. The bedroom windows face out onto Olive Ave. and Highway 5 respectively, so there is significant traffic noise. The hot water was not working in one of the bathrooms bathtub and there was no coffee available in the lobby once the breakfast buffet had been removed. Otherwise another comfortable visit and we look forward to staying in this and/or other Residence Inns in the future.
I was looking forward to the stay from the online pictures and reviews, yet was really dissapointed.I stayed in a single bedroom suite. The room smelled like dog urine, the bathtub didnt hold water, the shower head was chest level (Im 55) and shot straight forward with calcified water/rust all over, there was no mention of a parking fee which I was charged for w/o awknowledgment, and the night front desk woman was definalty having a bad day. All you could due is laugh at how rude and condescending she was when I asked if there was a wine bottle opener available to use. Haha! Being in the service industry, I was really shocked by the reviews giving this hotel such a high rating. I understand the circumstances and coming out of the pandemic is hard... Yet, if the service was even a smidge better, it would have made a difference. The afternoon gentleman at the front was fantastic, balanced multi-guest experience and had great energy.. yet the evening employee I encountered definately does not enjoy being there or working with guests at all.
Check in was smooth and easy. Our rooms were clean and well stocked with everything needed. Julia (at the front desk) was very friendly and kind all the times we interacted.
Clean room nice place. Good deal. Thanks guys for your
Close and easy access to the freeway. Clean rooms.
Stayed here for a few days while fumigating the house. We were in a Studio suite. The accommodations were excellent. Clean and nice. A large flat screen TV, a kitchenette with a hot pad (no oven in the Studio suite) toaster, and refrigerator. The bed was a king size (eastern).There was no service on a daily basis due to Covid restrictions, but if I needed anything I just asked and it was brought to us.They offered free breakfast every morning between 6:30 AM to 9:00 AM. You when down an ordered from a window menu and the staff assembled your breakfast. The usual fare, cereal, eggs, bacon, sausage, muffins, bananas and more. Just ask and they put it together for you. You had to eat in your room, but with the table and chairs it was fine. I will stay at this place again.
Hotel is great. Welcoming staff and room was superbly equipped. Great location and easy to walk to downtown Burbank from here
Beautiful hotel located within walking distance to many restaurants and places to shop. Our hotel room was spacious, clean and had all the ammenities that we were looking for. The complimentary breakfast each morning was great and very convenient. All of our requests were handled quickly and efficiently by the friendly and courteous front desk staff. The housekeeping staff was also very friendly and accommodating. Overall, a great stay!
This was a convenient and comfortable place to stay for me and my husband and 3 grown children. We really liked it, but had a couple of problems. The television/cable is really bad. We had maintenance come to the rooms 3 times and it still did not work half the time. The breakfast is pretty good for hotel breakfast, but the area is way too small to accommodate that many people trying to get food. Overall, we had a pleasant stay and would go back, if the tv service is corrected.
The two front desk male staff made me feel very welcomed, they had remembered me from a previous stay, which was surprising to me, I was delighted! Hotel is up to date with a full kitchen in each suite. Very comfortable atmosphere and clean with nice decor. The free breakfast is great too! Location of hotel is in a pretty nice area. Great shops, mall and restaurants within walking distance. Felt right at home! Will definitely be back!
Nice rooms. Good breakfast. We checked in two hours after the normal check in time and our rooms were still not ready. They were accommodating and found us two other rooms next to each other.The pool is a bit small for how large of an area they have for it.We only had decaf coffee in our room, which was okay because we got coffee from downstairs, but still...The shampoo and conditioner supply was scarce.
I stay at a lot of different Marriott hotels and I was really sad to encounter really poor customer service recently. We had just started our trip for my sons birthday and our excitement was immediately extinguished when trying to check in early. I realize early check-in isnt always available, but Im a platinum member and sometimes it works out. The lady at the front desk clearly hated her job and in a very annoyed voice told me that check-in is at 3pm and then proceeded to ignore me. I asked if I can at least go through pre-check in so everything is done and get a text when the room is ready, and she said theres nothing she can do right now. I asked if I could leave our bags somewhere and she sighed and said I could leave them in the lobby and she would take them to the back when she had time (I decided not to trust that offer). We ended up only staying 1 night, and after more issues occurred and not getting into our room until 5pm and our family not getting their room until 7pm, we were all very frustrated. There were no apologies by the staff. I typically feel very valued and appreciated as a loyal Marriott member, but the customer service at this particular hotel really shocked me and I wont be returning.
Our stay was perfect! Room was clean, great service. Staff was friendly, and quite enough for some good rest after a long day! Highly recommend this place! Good job to the staff!
My wife and I along with our dog spent 4 nights at this location and it was everything we expected it to be. We had a King suite and was delighted to see that we had a full size refrigerator,(with ice maker) microwave and range. The sitting area was large and comfortable. Overall a very pleasant experience. Will stay at this location again. The only negative was the parking situation. Had to pay $16 a night for parking. You would think this would be included in the room price.
There are not enough good things to say about this Marriott. As elite members who have been with the company and its global properties for numerous years, we were thrilled with the residence inn at Burbank. For starters, it is centrally located and very convenient for commuting to all parts of Los angeles. Fortunately, we were ok the west coast for pleasure and enjoyed the week. From the moment we checked in, the staff was helpful and friendly. The customer service further continued as we were greeted every time we walked in or left the hotel. In additon, house keeping is efficient and prompt in getting your room back to perfect condition each day. Also, the complimentary breakfast, amenities and staff working the breakfast ensured every guest was greeted and satisfied. Rooms are spacious and well equipped, which was amazing. They also offer a nice, large bathroom and shower. Furthermore, we were shocked to wake up with no neck or back pain/stiffness, as that is common at most hotels. The beds and pillows were perfect and created no issues, it was just as wonderful as sleeping at home! We plan to stay at the residence inn Burbank for all of our future visits to the west coast! Thank you to the staff!
The hotel is located in an area with many dining options and not far from a shopping plaza. The traffic in this area is not bad at all, it is right off the highway. Uber gets a little confused with the pick up location of this hotel. If you are a pescatarian or vegan the breakfast bar doesn’t have many protein options for you. The lobby at night is very quiet with lights out in the sitting area which I’ve never seen at a hotel. The staff many not advise you of all their policies from the jump so be sure to probe if you have all the information you need. I recommend the hotel adds please do not touch cards in the room so housekeeping doesn’t throwaway things that are important to you. If you’re alight owl this might not be the place for you, they have a quiet time rule. I don’t recommend for families because according to the front desk they only have king size rooms.
Great common area patio area for gathering with friends. On cool evenings the fire pit keeps people warm and is on a timer. My friends stayed at the hotel. The rooms are spacious with a full kitchen and sofa sleeper bed in addition to King bed. Staff was friendly and respectful.
My daughter and I recently stayed at the Residence Inn Los Angeles Burbank/Downtown and were so glad we did. We could walk to BJs restaurant for lunch/dinner and there is a steak house even closer if you like. The room was very clean and we enjoyed having a full kitchen. You may want to bring ground coffee and filters for the Mr. Coffee in the room if thats important. The breakfast downstairs of course has great coffee so you may not need a full pot in your room. The facility is really nice - heated pool, fire pit with lovely sitting area. Staff is very friendly and helpful. I will stay here again in the spring!
Having a wonderful rime. Daily breakfast is extensive, gym is a good size, pool nicely heated and the king suite is roomy and well appointed. The sofa bed isnt the most comfortable, but when are they? Staff is fantastic, friendly and fast with clean towels or extra pillows. Great place to stay!
We enjoyed our stay at the this residence inn and always appreciate the flexibility a residence inn gives us. Pet friendly, and familiar comforts like home. Great value for the money spent. I really enjoyed the proximity to the freeway, restaurants and mall. Very short drive to Universal studios. Breakfast choices were not very desirable...but thats my only complaint. Would definitely stay here again!
Overall it was a nice room and nice hotel. I have been in Residence Inn locations all across the United States. One of my favorites because of the kitchen and sitting area added it feels like a larger room than other hotels for the same price. This location has a dozen restaurants within 8 minute walking distance.Upon leaving after breakfast, the only issue we had at this location was someone brought in a dog which urinated in the elevator and after three different groups, including us, reported it to the front desk 10 minutes had passed and still no sign of maintenance. Luckily we had already checked out and walking out the door.
Our familys stay was very pleasant. We had over 45 rooms for our sons wedding over Labor Day weekend, the staff helped us all check in without a single glitch!! We will definitely recommend this hotel to family for future stays.
My husband and our daughters decided to make a quick trip from Arizona to California over the Veterans Day weekend. This hotel is located right off of the main interstate and only a 15 minute drive to Universal Studios. There are plenty of restaurants within walking distance as well as a movie theater and other amenities with in a short driving distance. The hotel appears to be very up-to-date and the Decour was modern and extremely pleasant throughout. It wouldve been nice to know that all of the two bedroom suites only face the busy Main Street. On the lower levels of the hotel, we were on the second floor, you could hear Street traffic early in the evening however by approximately 11 PM its seem to be very minimal. The buffet breakfast was adequate, the items were very limited. The staff that was working in the buffet area was very friendly and they were doing their best to keep up with the demand however they were falling behind quite a bit. My single biggest complaint wouldve been the people that were staying on the floor above us. It was quite evident that they had small children that they allowed to jump off of the bed onto the floor which was of course our ceiling and run back-and-forth throughout the entire suite. It was also quite evident that this was known to the staff to be problematic and yet they were not doing anything to rectify the situation. My has been went down to personally speak to the front desk staff on two separate occasions and I made four separate phone calls over the course of our two night stay. If you have had numerous complaints in reference to a particular guest and their children I do believe that the situation couldve been handled more effectively. The fastest and easiest solution to this would have been putting them on the floor that they did not have anyone directly beneath them. This was our first experience at a Residence Inn where we experienced both outside noise as well as noise coming from adjacent rooms.
Friendly staff! Hotel is beat up and getting to be run down. Breakfast is lackluster. Had bad allergies while visiting (I’m only allergic to mold). Fitness center was workable but small. Strange parking setup - park in the steakhouse next door’s lot for free overnight to avoid the daily charge.
We stayed at the Residence Inn Los Angeles Burbank/Downtown for three nights. It was exceptionally clean and well appointed being modern and in an excellent position. The pool and courtyard area were excellent but the pool itself was rather small. Our apartment had two bedrooms, two bathrooms, a lounge and fully stocked kitchen area. We were visiting Universal Studios and the drive there could not have been more straightforward. There were two restaurants within walking distance, effectively next door. The village and Mall were a very short distance away so the location was excellent. Overall, the Residence was an excellent choice. There was a free breakfast but no other restaurant facilities.
Receptionist that greeted me was very pleasant & took time to explain various details of hotel. On check out the receptionist was very busy & hurried; had less time to spend. Room was very clean; with a full kitchen & table. Lots of sitting room in the suite. Quiet. Well located to some basic restaurants. Modest clean decor. Lobby simple. Overall very pleasant & clean & services were available if requested. Fitness center very limited.
With covid-19 and me being high risk I’ve always appreciated Marriott’s standards. Well I was highly disappointed with my stay here as once we checked in we didn’t get our free waters as I am an elite member and there was a very strong smell of Chinese food when we walked in at first we thought it may have lingered in however there was garbage in our trashcan and the room was dirty. We traveled along way with three little ones and there were no sheets or pillows for the pull out bed. It took over 45 minutes to get the blankets and sheets which totally makes sense because when we checked in they were huddled chatting. We were exhausted so we decided to just stay one night and leave. Well SHOCKER the elevator was broken and we were required to take our luggage down as it was broken all morning! I don’t think we will ever stay at the Marriott again.
This hotel was a great place to stay. The staff is wonderful and accommodating. The facility is clean and maintained. The location is convenient to great places to eat. Lastly, if you are a frequent traveler, you understand how important the staff of a hotel can be when something unusual happens. The staff simply stepped up with a smile and asked how they can be of service. Then they followed through.
The hotel was nice. Breakfast was average, but good since it is free. Upon check in, there were so many people smoking near both entrances that the whole lobby reeked of cigarettes. I didn’t say anything at first. But after encountering problems at night when I had to request pillows and blankets three different times and I finally was brought up Sam at 11 PM I felt I had to express my disappointment and the things that I encountered. So after breakfast I politely told the front desk employee named Jasmine about the incident at night requesting pillows and blankets and I asked her when the manager would be in she said about 930 but she didn’t know for sure if he was coming in. She did state to me that the recent manager had retired and they were in between managers. Maybe this contributed to the problems at the hotel.She said that she would leave my number with the manager and that he would call me the following day. I have yet to receive a call.
I checked in around 10:15pm after the laker game, the front desk was very sweet and asked me where I was coming from and then offered to upgrade my room at no additional charge! Great start! I get to my room 5th floor room ??? It was at the end of the hall on the left and walk in. First thing I hear is the jack hammer right outside my window! With 2 small kids I quickly grab the phone to call downstairs only to realize the phone doesn’t even work. So back downstairs we all go, mind you, it’s now 10:45pm and the front desk apologizes and says she found me a better room. Room 214 I believe. Upon walk in, the smell of grease over powers our noses. My kids said they could deal with it. So we stayed. We dropped all our luggage and pulled out the sofa bed/ assembles the blankets/ and then crashed. Waking up, the kids need a bath.. we walk in the bathroom only to see there isn’t a tub. It’s a handicap shower.. with black dirty grout. I was so disappointed, we skipped the bath and went to breakfast downstairs. We got downstairs around 8:15am and all the danishes were gone.. a line of 3 people asking for more coffee in the dispenser.. And I needed orange juice for the kids.. after hounding down some employees, we got what we needed coffee and orange juice.. but no more danishes. For the price I paid to have a peaceful night away from downtown Los Angeles traffic after a Lakers game, this was not the experience I wanted. So disappointed with the Marriott experience.
The hotel was chic and very comfortable. The room was spacious however it was disappointing to have a queen-sized bed and be in a handicap room. We did not have time to ask for a change in rooms as we were going to a wedding that evening. The breakfast was delcious however it was awkward having a female staff member making four breakfast plates and socializing in Spanish with another female staff member. The trash was also full in the buffet area. My husband left his cell phone charger in the room and when we called to ask to have it shipped to us, the staff never returned our phone call with an update. We did enjoy the shopping and dining options surrounding the hotel. The hotel pool was very nice as well.
The many good things about this hotel start with the entrance. You drive in and down one level and you are at the entrance to the hotel away from the street traffic and noise, with plenty of parking within a few feet of the door. Loved it. The room, with its full kitchen, was awesome. Plenty of electrical outlets, decent wi-fi, all kinds of room. The staff taking care of the breakfast area was the best Ive seen in many moons--working hard and paying attention to everything. Awesome people! The big problem for us was that the sink area is open to the bed area. I cant get up early and shave without waking my wife. Its a poorly engineered setup and would have prevented me from booking this hotel had I known about it. A few minor complaints, too. The clocks had those dumb black numerals on a dark background, cant see them during the night without sitting up and focusing hard--do red numerals cost extra? One evening social we attended had cool cheeseburgers and cheap wine. If you arent going to do it well, you probably shouldnt do it at all. It costs money and makes you look chintzy at the same time.
Dear Eric,My wife and I arrived on Friday 2/12 around 10:40pm, as we are both Titanium Elite Members for life; we requested an upgrade for our stay. Your tall front person, which we dont know who he is, as we have stay at least 12 times at your hotel (pre-pandemic, during the pandemic and now towards the end of the pandemic), with an arrogant tone of voice told us that we cannot be upgraded because we booked our room using points. I expect better professionalism and knowledge from your staff. In addition, the breakfast was lacking breads this weekend.Something you guys got right was making our room feather free for the first time!!!Sincerely,R. Alapont & T. Hao
The residence and was a very nice place to stay. The staff was extremely friendly it was very clean and well-kept. The rooms were nice sized and gave a nice place to sit and relax that wasnt on the bed. The only issues that we had was that the air conditioning units sounded like an aircraft carrier in your room and the showerheads spotted out water so sharp and hard at that like needles hitting your body. If there was a way to fix those two things this would be the perfect place to stay she went downtown Burbank
Staying anywhere on a holiday weekend can be challenging. In this case we arrived late so we didnt have a choice of locations for our room and we overlooked the 5 freeway. This meant that the room was always a little noisy, but at night it seemed even louder. If possible avoid rooms on this side of the hotel. The room itself was clean and in very good shape. It was a tight fit when compared to some other 1 bedroom Residence Inn rooms we have stayed in.The hotel itself is very well maintained and pool was perfect for the kids. I also really like the fact that you can walk to restaurants and entertainment from this hotel.
The location is great. We went to the LA Dodgers game and we loved the distance. The hotel is very nice, clean and modern. My only comment is that when we walked in our room, we were welcomed by the smell of ramen or cup of noodles. The complimentary breakfast could use a little bit of improvement. The sausage patties were still cold.
Friendly staff, good size suite with free internet and good breakfast options. If you are a light sleeper get a room facing the pool side. Freeway noise was heard but didnt annoy us. Breakfast options and staff organisation was great midweek in the weekend it was a zoo and staff struggled to maintain enough supplies of food and plates etc. Would stay again for sure.
Hotel is in a convenient location in Burbank walking distance to restaurants and shopping. The entrance is a little tricky as its in the parking garage. Kitchen is nice, fully equipped and clean. Rooms are modern and the bed comfortable. Good breakfast in the mornings and maintained by staff constantly. Options are oatmeal, cereals, waffles, eggs, fruit, yogurt, etc. Very good coffee and a good herbal tea supply. People at desk are friendly and welcoming. Covered Parking is very convenient. Outdoor Swimming pool is heated, but no hot tub. Gym room has equipment including treadmill and weights. Coin laundry available, $2.00 per machine and detergent can be purchased in lobby as well as other snacks. (grocery store not far as the snacks are exorbitantly priced due to convenience).
I stayed here for a couple days with my family while we visited Hollywood, the pier, and Universal Studios and was overall pleased with my experience. The front desk agents are friendly, but didnt seem to know a huge amount about the area. They were nice enough to accommodate a room location request and the room itself was very comfortable. Good beds with nice enough blankets, a TV that gives you access to Netflix (you have to login to your account), and a very nice bathroom with big shower. The property seemed well maintained and there are several good restaurants in walking distance. During my stay the hotel seemed well kept, well staffed, and peaceful. I almost forgot to mention they have a nice outdoor heated pool area with loungers and everything. I would recommend this place if you are looking for accommodations in the area.
I love the location. The rooms are clean and the staff is very nice. I love that the screened windows open into a balcony style overlook of the pool. However, my pillows were very worn out, I actually caught a crook in my neck, the dishes were not clean at check in and the housekeeping service could be better and they were out of tylenol at the market. Overall my stay was okay I would return.
We had a group of 9 stay at the hotel to celebrate my dads 80th birthday. They are available to accommodate larger groups with their 2 bedroom/2 bathroom suites. They gave a great breakfast, BBQs (which we used), fire pit and pool. The grounds are always clean and the staff is very friendly.
The room was nice, well-designed and laid out. The full kitchen is great, real plates, cups and utensils, plus cooking implements. Great lighting and desk area, so I could read and do stuff I wanted to do. And the bed was comfortable. My cats loved it too!
The staff is friendly and efficient. Parking is underground, which was nice on a cold morning. The suites are well-appointed and comfortable. The breakfast choices include low calorie and vegetarian. Very close to shops and restaurants. It was a good choice for the Rose Bowl, too, as it was only a 20 minute drive away. We will definitely visit again. The Metrolink is also nearby.
From the minute we arrived, we were happy to be there. The Facilities were modern and clean. The pool was outside, as was the fire pit for social gatherings. The breakfast was great, with lots of variety to choose from. The location was perfect for our trip to the WB Studios, Hollywood sign, Rodeo Drive, etc. It was relaxing being there after a long day of hustle, bustle, and sightseeing. I would definitely recommend this Residence Inn to others and would stay there again myself should we return to the area. Next time, Ill ask for a room with a pool view.
This is the best Marriott in Burbank, and Ive stayed in 3 different Marriott properties in Burbank. The King studio room is comfty and spacious. The little kitchen is handy. Front desk staff is excellent. They were professional, cordial and very helpful. There is a handy Trader Joes nearby for groceries. My only complaint is that the shower head isnt adjustable, and sprays the water in a wide arc, which isnt helpful for rinsing. But this hotel feels so homey, that Ive already booked my next stay!
We decided this hotel, because it was just a short drive to Dodger stadium, and we always have good experiences with Marriott. We utilized the online check, so when we got to the hotel it was a breeze, the only thing they did not do, as they have at other locations, was thank us for being and Elite member, or give us a welcome gift, such as bottles of water. Other than that, our stay was perfect. We will definitely, book this location again.One think I would recommend to housekeeping staff is to replace the sheets with new ones, the sheets on our bed had the pilling (little balls of fibers, making feel like there is dirt in the bed) and made it a little uncomfortable.
I primarily stay in this Residence Inn because we have family nearby and it is a very well operated hotel. I was upgraded to the Grammy Suite and it was great to have that room, especially having our French Bulldog with us. The hotel is very clean, the staff is great and you get a good night’s sleep. The food selection is standard but seems like they have a vegetarian option which is good. It has great access to the freeway and close to good restaurants in Burbank.
Really great stay if looking for some place nice and quiet to rest for the next big day.Room and Bathroom was clean. Bed was really comfy.16.00 / day parking was a bit much in my view but I guess thats how things are in Los Angeles.Fitness Center was quite small with only a couple of installations for equipment. Excellent if there was 2 people in the room but more than that and it can get really crowded really fast.
I love this hotel. The location might not be ideal for most travelers, but very convenient for business. We used this hotel for personal travel and we love it. Its clean, the staff are great, and its right off the 5(ugh), so that is handy depending on where you are going and when. Only downside is that Im not sure if the nearby eateries are any good?
The stay was okay. We had a suite which was very nice but so close to the freeway it was a shock when I opened the curtains. The room was clean and comfortable. The hide a bed had a thin uncomfortable mattress. Morning buffet was okay but I’ve seen other hotels do a much better job.
Top notch staff. Front desk, food prep and cleaning services.Great location with a parking garage.Walking distance to groceries and restaurants.Easy to navigate the area as well as come and go to other locations.Quiet hours were respected.Excellent pool and outdoor fire pit with seating.Wonderful breakfast options.We will be back!
This is the 3rd time I am staying at this hotel and it is been a great experience like usual. Good going guys!!- Rooms were super clean- The bed was very comfortable and cosy- Very friendly staff. - In-house coin laundry is great- AC in the room was noisy this time- Need more Vegetarian / Vegan choices in the breakfast and evening snacks
Overall, we enjoyed the stay. The facility was clean and cozy, and despite the ongoing renovations, it was kept tidy.The only complaint was that the bathtub in the guestroom drained very slowly; after a 15-minute shower, the tub was nearly half-full and had to be rinsed to remove soap scum. The location was perfect for the sights my family wanted to see! Well be back!
Great location, easy parking. Check-in was simple.Room was a bit cramped for 4. The lounge area/couch does not fit more than 2 comfortably. Beds/pillows were fine. AC stunk. There should be dual controls for each room. Low water pressure in shower was annoying.No room safe.Pool was dirty. Dog urine on floor for over an hour, even after it was brought to the attention of the front desk.Not accommodating when in need of late check-out. Gave me an extra hour...not helpful when flight is at 9PM.No acknowledgement of Marriott membership.Staff friendly but that did not make up for the lack of amenities. Probably would not stay here again.
Too close to freeway. There’s traffic noise. The hotel is outdated.
Enjoyed our stay in clean and nicely appointed 1 bedroom suite. Nice breakfast with good variety, enjoyed managers reception as well. Had a good visit with friends by using BBQ area-- management provided tools and a very nice area to serve our guests. Afterwards, we retired to the fire pit-- very nice area for relaxed conversations. A very nice time!
My stay here was very satisfactory. I stayed for 5 days and had a very pleasant time. The breakfast was my favorite, there were different options daily. You could literally walk go downtown Burbank, which has tons of shopping, restaurants and an AMC theater. The hotel offer a great appetizer selection in the evenings where you could mingle with other guests. The full kitchen in my room was a plus. With Walmart and Costco near by, we saved money by cooking our own food. All the staff I encountered were always hospitable. I loved my time here, and will definitely be back.
Ive been a rewards member since 2006 and anymore these days, Im consistently underwhelmed. I must say that all staff I encountered were great. No complaints there. Location is pretty great if youre looking for drama-free access to the 5 and theres lots of shopping and restaurant option within safe walking distance. Theres mobile check in at this location but no mobile key which was a bummer. Parking is $15/night. Could be worse, I guess. The hall carpets are out dated and basically looked dirty to me because the wear and tear allows for all sorts of stuff to get stuck to the freyed surface. My room was clean and had everything thing I needed. Shower only in the studios, no bathtub. The bed was hard and uncomfortable compared to the Marriotts Ive stayed at over the past year. The bathroom sink drained so slowly that by the time I was done brushing my teeth, the sink was about 3/4 full of water (and now toothpaste and my spit) and it took a while for it to completely drain. You cant tell me that the last housekeeper didnt notice this. I went down for breakfast about 830am. Typical stuff like waffles, cereal, bagels, fruit, oatmeal, etc. I tried the eggs, sausage, and a biscuit with gravy. I couldnt eat it. It all was so processed and cheap that it tasted like cardboard. I was also unimpressed by the dirty counter tops and floors where people had spilled and no one had gotten to the clean up yet, nor did they by the time I had dished up and left the area. I used the guest laundry as well. Despite the small load that I had, the dryer didnt completely dry my clothes so youll need to run it twice and Im not sure when the last time was, that the laundry room was really cleaned. Outlets and wall trip had dust and caked on lint that made it feel like I was in some back alley self service. Overall, it was not an unpleasant experience, but I thought this was Marriott who provides facilities and service thats above the rest which is how you justify paying over $200/night. But that just wasnt my experience. Might as well have stayed at LaQuinta.
I stayed here for work and the accommodations were very nice. Everything was clean and fresh. The rooms were spacious. There was a great managers reception each night with beer and wine, and done type of snack each night. One night they had smores for dessert. Nice gym to workout if youre looking for that. We were walking distance to a lot of restaurants, so we didnt need to use our car during our stay. Would definitely stay here again and would recommend!
My husband and I stayed three nights while he was working in LA. Have stayed before and had great accommodations, so it was natural to stay here again.My only problem was that we were not given an upgrade for our Marriott Rewards Gold status. It has become the norm to NOT get an upgrade, so it makes me wonder what good the status is. The hotel did not seem full while we were there...there was never a wait for the elevator, or the buffet, and the parking lot was not always full. Just once, I would like the response to my enquiry about an upgrade to be yes!
This is such a big and nice hotel! Our suite is as cute as can be with a 5th floor view overlooking the valley and sunset. No wasted space in there. Parking is super easy. The drop-off driveway is in the underground parking area of the building so just drive inside or around the back to reach it. All three TVs were on when we entered - that was new to us. Bathroom doors are huge and you cant stand at the bathroom sink if someone wants to get into the shower/toilet room. Cookies in the lobby were a nice touch.
It was great the bed is comfortable and the area is nice and quiet. The only complaint I have is they never did come fix the ice machine which I requested twice. Other than that I would recommend this place because everyone was nice and helpful for majority of my stay especially J’Antonio and Kate. Thanks for making my stay feel at home while away from home.
We just got back from a 2 night stay at the Residence Inn. We had a 1 bedroom suite. The staff and service was great, but man.... that was some of the most uncomfortable furniture I ever have sat or slept on in my life. Im now feeling just awful from 2 nights of no sleep and participating in wedding festivities all day. The bed was rock hard (and I even like a firmer bed!), the pillows SUPER flat, and the couch... seriously? I get it that the curved back looked cool, but it made the couch not functional for more than 1-2 people. Whats the point of even having it there then? Not to mention, it was also rock solid.On the other hand, as I said, the staff was great. The hotel was super clean and pretty. The kitchen in our suite was well equipped and very nice.Id recommend this place, but unfortunately - sleep comfort is pretty important and that is where Residence Inn Burbank failed. :(
Great location for Universal Studios. Near shopping mall and restaurants. Property is very modern, clean and quiet. As a gold elite member we were upgraded to an executive suite which was beautiful and spacious. Only 10 minutes to Burbank airport. One slight concern is the $18 nightly parking fee which seems unnecessary since it’s not in a downtown location, so factor this into your price comparison with other property options.
This hotel was top notch! We have stayed at quite a few hotels, including a time share we own in Florida and this place was a 5 star. All the employees were friendly & courteous. The rooms were very clean & modern. There was a nice work out facility, though we did not take advantage of it this trip. The location was excellent.
This was one of the BEST places we have ever stayed. The staff was top notch. The Hotel was always clean and fresh. Breakfast was hot and plentiful. The evening mix was always different. No need to stay anywhere else if you are in the area.
It was a good stay for the time I was there. Very close to downtown (about a 15 minute walk) and a 10 minute drive to Burbank airport. Hotel is very clean. Breakfast buffet could be better. The computer doesnt have internet access, only gives the option to print out airport tickets. Overall, not a bad stay, I would stay again.
We have stayed here previously - the hotel is clean, quiet, and the staff is friendly. Pet policy is excellent with no trouble at all for our two small dogs. Granted they are very well behaved.Rooms are clean, spacious and the kitchenettes make life simpler.Centrally located with easy drives to LA attractions and walkable to the downtown Burbank area for excellent food and entertainment.
The service at the Residence Inn at in Burbank, California, was one of the best experiences my family and I have ever had. Employees, Jovana, Enriquie, Romana, Joselyn, Leiann, and all managerial staff made our stay memorable. They were always ready and able to assist us whenever we had any questions, or needed to have any problem remedied. There was always service with a smile, which made us feel like very valued customers. If given the opportunity again, we would definitely make a return visit. We confidently, and strongly recommend this hotel to anyone visiting the Burbank, California area.
This is our second week-long stay at Residence Inn Burbank. The staff are very friendly, and go out of their way to make my young family and I feel welcome and accommodated while we are visiting relatives/seeing sights in the Burbank/LA area. The rooms are clean and spacious. The housekeeping staff does a wonderful job of maintaining our suite each day. The hotel is in walking distance to a variety of eateries, but there is a great hot breakfast every morning with tons of options, as well as some dinner options during the week (e.g. an awesome taco truck!). It is also a short driving distance from a variety of attractions, like Universal Studios. Well definitely continue to stay here during trips to the area!
We love the hot breakfast and complimentary dinner and drinks. Awesome place, very clean, very nice ambiance and clean comfortable bedding, slept so good and it was so much needed to get ready for a very busy day the next day we were opening the biggest ikea store in the US. I was really happy that I stayed in this hotel, it didnt feel like I was away from home.
Every employee has been very nice. Breakfast is ok overall not great not bad just ok. Rooms are clean but they could do a better job. Im a dog owner but way too many dogs of all sizes here. Some of the guest look questionable. Garage smells like pot and the hotel is starting to show its age.
The hotel needs major upgrades. Sheets are stained and not cleaned, fixtures are broken, AC not functioning and shutting off after a few min, and no acknowledgement of gust status at checkin nor the benefits honored (upgrades, etc).
First off I do want to say that the hotel itself was very nice and that the room we had met our needs very well. However the staff was completely disappointing and will keep me from staying at this hotel again. I was not welcomed to the hotel. I was not thanked for being a platinum member. We were never acknowledged by any of the staff with the exception of one front desk employee who was very nice. The remainder of the front desk staff just kept their head down and gave the appearance that guests were not to bother them. Thoroughly disappointed in the staff at this hotel.And now that Ive arrived home Ive noticed that the hotel has decided to charge me twice! For the full amount of the stay!! So now I have to spend time calling Marriott and my credit card company to dispute the charge. Ive never had this happen before so of course my first thought is that this is another staff issue.
My family and I spent five nights and six days at this Residence Inn. Ive stayed at plenty of Residence Inns before but this was by far the best. First and foremost the staff was outstanding. They went out of their way to make sure we had everything we needed throughout the entire stay. Location-wise, youre right in the heart of Burbank. Its a quick walk to the mall, and there are plenty of restaurants within a short walk as well. If youre trying to get elsewhere in the LA area, the hotel is right next to the 5. It took us 30-45 minutes to get to Santa Monica/Venice Beach on Saturday. With the value, top-notch service, and location you cant beat this Residence Inn.
The room was nice, clean, and spacious. We had to buy our own toilet paper and pillows, because they did not provide enough. We had to ask multiple times for extra blankets. The staff was not very accommodating to our needs.
This hotel, just off of I-5, is tastefully decorated with updates all over. Its VERY clean, and shares the qualities among all Residence Inns (suites and studios, breakfast each day and dinner receptions 3 days a week). There is parking, with a fee, not unexpected. What sets this Residence Inn apart from others is the wonderful staff. From the front desk to the kitchen to the housekeeping, everybody here is just as helpful as can be. Theyre all friendly and will go above and beyond with any request (within reason, of course). :o)
Beautiful location! Walking distance to restaurants. Nice kitchenette if you want to cook for yourself. Staff was very nice and helpful. Whitney was as amazing as her smile. Clean, modern and comfortable room.
This amazing hotel was located near everything we wanted to see near LA.The staff was very friendly and happy to help. Free social M-W was a bonus! Free breakfast was a great way to start the day! No waiting at front desk or for elevators. Housekeeping helped with anything I needed with a smile. Nice, easy parking and easy on/off Hwy 5. Burbank hotel area was beautiful and safe:)
Very pleased about this facility, it was well maintained on the premises and the room we stayed in. Only regret is that the breakfast was very disappointing in the variety is not there anymore. This is one of the reasons I try to choose a Residents Inn but was unpleasantly surprised of how much the breakfast was cut down.
Nice place. clean rooms and public areas. they do hit ya with a daily parking fee. highay can be kinda loud if you are on that side. I didnt notice it much during my 11 night stay.
Our family of 4 (2 kids aged 9 and 11) stayed at the Grammy Suite for 3 nights and loved it. My hubby and I took one room, my daughter took the other bedroom and my son stayed happily in the spacious living room on the sofa bed. Everyone had their own space and we were all very comfortable. We had a car and found it very easy to get to Universal Studios, Warner Bros Studios, Griffith Observatory and Hollywood Walk of Fame.
The Residence Inn was clean, easy to find and comfortable. The staff were friendly. The $150 pet fee was unnecessarily excessive. There was no place to take my dog to relieve herself. At 10:00 at night I was walking the streets of downtown Burbank to find grass. Not only were the dogs needs ignored, but, my safety was not considered. For humans who arent traveling with a pet, this is a good place to stay. For those of us with well behaved dogs, not so much.
Thus place is awesome. The star here is super friendly and helpful. The rooms are clean and well stocked. The free breakfast is hot and delicious. The breakfast buffet is kept well stocked and the dining area as well as the hotel is kept extremely clean. Plenty of parking too.
Excellent room and service, walking distance to Burbank town center and all the shops, restaurants. Very nice and accommodating employees. Breakfast food mediocre but there are plenty of places to eat close by. Definitely recommend to anyone. Adjacent to I-5 Freeway and airport but noise level so low could barely hear traffic. And if you have time, it is only three blocks from the HUGE IKEA - fun shopping - and very close to Universal Studios!
I made 2 reservations and noted in the planning stage that I wanted both rooms to be close/next to each other - I also visited a day prior to check in and spoke with the front desk to ensure my requests. I was assured that it would NOT be a problem and they asked me to call early, on the following day... which I did! I was given 2 room numbers next to each other, but when I checked in a few hours later, the rooms were completely at opposite ends of the floor! Plus, one of the rooms was already occupied by another guest! I had to go downstairs to fix this issue - please note it was already 3:00 and I had to dress by 3:30, to attend a wedding at 4:00 - this was extremely stressful for me and my other party. Being a Platinum Elite Member, I expected that I would have been treated a lot better. I am very disappointed with this experience.
I am shocked when others leave a review of being quite. I was in room 217, second floor and at the west end of the hotel. Very noisy...The freeway is right outside the window. It sounded like jets tacking off and shakes the buildind every time a large trucks came by all night. The air conditioning blower is 24 inches from the bed and is loud. In 2020 and commig up on 2021, there are no USB charting outlets in the room. Would not stay again.The staff is very nice.
The Residence Inn is a great place to stay! Staff were courteous, helpful and professional, especially Jasmine and the Assistant Manager. Also, the hotel offers a delicious and generous breakfast; we are vegan and we were still able to eat! We are looking forward to our next visit!
Parking fee is $16 per day but when parking lot is full, you get to park on the outside lot and thats too far from the elevators. Breakfast was good. I had coffee and banana but others had the usual scrambled eggs, waffles, etc...there was a lot of option. Where is housekeeping when you need them? I needed trash taken out but no one checked the room. Front desk during the day was friendly. I saw manager hauling out plates to keep tables clean. Thats always a good sign. I expected more during check in, not that friendly. Did not acknowledge being a valuable member. Checkout was a breeze.
Rooms are in good condition; not run down..but musty smelling. Good lay out of room. Small kitchen you can cook if you want to. Dishes, cookware etc. in room. Beds are comfortable. AC unit in room is super noisy, (get use to it). Upstairs neighbor was a little noisy, walking with heavy feet. But not a big deal.Lots of restaurants walking distance.Staff is nice. Breakfast is good.Worth the price of stay. Parking really expensive at $18 a day. Should be included with the room rate.CAUTION: if you have long hair, hair dryer may try to eat your hair.
Most relaxing, clean hotelExperience I have had. My room was fully equipped with kitchen. Most comftroable bed ever! Just a all round, hands down awsome place to relax and enjoy he purpose of your stay. Will defenitly be back.
The hotel is conveniently located about 15 minutes from Universal Studios, which was the purpose of our stay. The room was clean, the bed was comfortable and the breakfast was very good. The hotel staff was pleasant and professional My only complaint was that the room was right next to the freeway, which made it a little difficult to sleep at night. I later found out that all the rooms for this room type, which was a Bedroom Suite with 1 King & Sofa bed, are all located right next to the freeway. Lorena, the front desk agent who checked me in, waived our parking fee charge due to the room location inconvenience. Big thumbs up to her for great customer service. I would stay at this hotel again, however in a room that is not located right next to the freeway. On a scale of on 1 -10, I would give this hotel an 8.
It is a great hotel with super clean rooms and comfortable bed. Felt like home in all my 3 weeks stay with great breakfast everyday and accommodating front desk staff. Location is very comfortable as it is hardly 20-30 mins from important places in LA. I would definitely come and stay again at this place.
Stayed there for a few nights again. Big room with a kitchen and big freezer very convenient for living. Nice breakfast not fancy but fair enough as it’s free.Have a computer for flight checkin and boarding pass printing but I failed to print my Cathay ticket.Overall it’s nice.
I really wanted to like this residence inn. Extremely comfortable room and bed but the noise from freeway kept me up all night and the breakfast was just meh. If you have dogs or children and ok with a bit more noise than usual you should be fine.
This was my 4th stay here since my daughter moved to the area. I think that says it all. There are many other options available but I love the location, rooms, staff, and breakfast of this property.
Windows in rooms broken. Fixed by electrical tape that did not keep the heat nor noise out, couch/carpet smelled like pet urine. Overflow parking had me parking in the Black Angus lot while employees still parked in the guest area parking (the lots we pay to park in). Seems like a turn over of new front desk workers and the vibe and courtesy is lacking. Used to love staying here. It was my go to hotel prior to this 2 week stay. The maintenance, housekeeping and the floater from another Marriott property were kind and courteous.
I really enjoyed my stay at the Residence Inn in Burbanks. The hotel was A1 for me and my family. This was a special trip and we needed time for the family to come together. The hotel provided the grill and a the pool for a family cook-out.Whatever we wanted it was provided with a smile. I loved the way the front desk staff responded when we had a concern. Had a wonderful time we will return.
We decided to stay here after going to see Wicked at the pantages theater in Hollywood. We found a deal for this room on Expedia! The Hotel overall was very nice. This room we stayed in was a suite. It was an awesome room! It was very spacious! It had a full kitchen! Sink, dishwasher, refrigerator, and microwave! The TV was nice, the bed was a king size bed! The bathroom was a nice size and see so was the shower! The desk had a wired WiFi connection. The hotel has a beautiful pool area, and a gym. The staff is very nice and helpful! No vallet service. The place is just awesome! I would love to stay there again!
We stayed in a King with a pull-out sofa and there was plenty of room to easily walk around even with the sofa opened. The hotel is easy to find and the underground parking made everything much less stressful. The breakfast was nice and there is lots of room in the area to maneuver about. All in all a nice hotel and a nice experience.
This was my 2nd stay at the Residence Inn, and it was just as great as the 1st. All the staff I encountered were really pleasant, the room looked great, and they were able to surprise my partner with some orchids in the room. This hotel will definitely be my first choice anytime I need a little getaway.
Stayed here while my apartment was undergoing emergency repairs. The room had a very comfortable bed and couch. The smart TV with the included hbo go was a nice touch, as were all the included pots, pans, dishes, utensils, and cups. Every Monday through Wednesday there is a social hour with basic food (wont blow you away) and free beer and wine. Every morning there is breakfast, again, wont blow you away but itll do.
My stay at the Burbank Residence Inn had both good and poor elements, which is why I cannot recommend this property as there are many other choices in the vicinity to try. The exercise room was absolutely filthy - popcorn on the floor, empty yogurt container and water cups throughout. Looks like nobody had cleaned it for a while. Breakfast started at 0630 so if you have an earlier flight, you will miss out on that. The room was clean and comfortable.
Im a service tech, I was not expecting to be treated as well as I did. The personnel at this establishment treated me as a guest not a worker. If this is how they treat all their customers, I would definitely love to stay in this hotel. The people are so helpfully and respectful. The room I went to service look so beautiful, modern, and super clean. I super careful walking through this room. Still overwhelmed on how great they treated me. I would be so happy if I get to go work for them again(sub-contracting).
We were at this location while our daughter was undergoing spinal surgery at Childrens Hospital Los Angeles. The staff was great, the room was nice and clean. My only disappointment was that the room didnt have a tub only a shower. Other than that we were very pleased with everything.
Big beautiful clean rooms, with complete kitchenette.Large comfortable beds, and wonderful showers. This is a place to unwind after a meeting, or to have a good nights sleep before a meeting.
We really enjoyed our stay at the Residence Inn. The location worked well for our plans. Breakfast was FREE and there were lots of options. The room had a complete kitchen, if we had chosen to cook anything. Our room was also spacious and comfortable. We will definitely be staying here again!
I would have given this property 5 stars but they do not have a 24 hour coffee station. Most of the staff was very friendly. Their free breakfast is run like a militia. When they say it closes at 9:30, they mean it. The entire area gets roped off. You cant even get back in there for coffee! May sound silly but I like my coffee in the morning and early evening. The location is excellent though.
This hotel has very noisy air conditioning units. I stayed in two bedroom suite and the air noise from the air conditioning unit was unbearable. We raised the temperature to try to keep the unit from running. The air flow noise in the king bedroom was so loud that it was difficult sleeping. The air also blows strongly onto the bed. We notified the hotel and were told there is nothing they can do. The noise was not the compressor in the unit, that noise was bearable and expected but the air flow noise was like a jet engine running. You could not hear the TV when the air noise was on.During our stay the WiFi internet did not work in our room, room service never made up our room, and the shower door handle fell apart. I will not stay st this hotel until they upgrade the air conditioning units.
We have been using this hotel repeatedly and love the convenience of being able to walk to shopping and restaurants. The staff is friendly and responsive. Especially Christian! Our home away from home.
If you are looking for a place where you can travel with your family pet, THIS IS THE PLACE. I had no worries concerning bringing my cat. Knowing she could be comfortable on the bed and not restricted to just a bathroom or bedroom area was a huge load of my mind. This will definitely be a go to location for me to stay. Towards the end of the week, I even was able to walk around the area and it has great locations within a few minutes walk to eat. All types of ethnic cuisines which I will partake of next time
Stayed here for a couple of weeks. Very convenient right off the 5 highway, easy access. A lot of shops and restaurants nearby to visit if you want to venture out into Burbank. New a lot of local nice spots as well like Griffith Park Observatory. Staff is professional, hotel is clean and breakfast is better thank your usual free hotel breakfasts. Staff is very accommodating to make sure you have what you need.
Short trip to L.A. for a concert at the Wiltern Theater. Selected this hotel for the close location to Burbank airport, the suites and the great location to dining and shopping. Very happy with my selection, room was modern, clean and very comfortable. Hotel is located along the #5 freeway but our courtyard room was quite. It was easy to get around this area and we enjoyed walking in the downtown Burbank area which is full of shopping and restaurants. It was a very easy drive to the Hollywood and LA area. We will return.
This hotel is everything you need with a comfortably modern touch. The lobby area has a lounge feel for work and play, and the complimentary breakfast was hearty and helpful as we trvalled as a family.Pool area is lackluster, but everything else was a win.
Best Location in Burbank right off the freeway and close to downtown. Whitney was very nice and helped us into the perfect room with a kitchen for me, my wife and three teenagers. Breakfast was excellent, pool was cold but sunny.
My family often stay st Marriott Residence hotels. We alway have a comfortable stay but this particular hotel was amazing. The room was beautiful the staff very helpful and it was convently located near all the attractions we were visiting as well as an abundance of restaurants to choose from. Our only complaint was the breakfast was not up to standards. The food wasnt good and we wound up eating elsewhere.
I stayed in a king studio room. It was amazing! I was previously staying at 2 different airbnbs and had terrible experiences. This hotel was a welcomed change and I felt instantly relaxed when I walked in. All of the employees I have encountered are very friendly and helpful. The room is absolutely amazing and feels like home away from home. I really wish I could live here!
Great hotel with great staff in a great location! Only suggestions for improvement are that some of the furniture in the rooms are having signs of significant wear and should be replaced (desk chair). Other than that no complaints. Breakfasts were good, free dinner was good, internet speed was good and again the staff here is awesome!
I love this hotel. The restaurant selection in the immediate vicinity is not great from what I remember. And parking is$18/day. But aside from that, they are awesome. Just make sure you confirm your booking when you get the email notifications. otherwise, they may cancel it on you.Hotel is very close to tourist attractions like Warner Brothers studios, Griffith Park, and the Hollywood sign.
Great room. The room size was comfortable and the layout very practical. The windows were sound proof to a reasonable level and blocked street noise sufficiently to allow a good nights sleep.The staff were friendly and professional.
We enjoyed our stay at the Burbank Residence Inn. We especially liked cooking in our kitchen suite, the room was clean and quiet facing pool/courtyard. Having a full size refrigerator, oven, stovetop and microwave was so convenient. The fitness room was also good we used the treadmills. The location was extremely convenient to downtown Burbank dining (in walking distance) and I-5 freeway access.
It was a quality hotel with good free garage parking! Nice conference rooms for businesses and private partys!
Recently built, so it still has that new feel. The staff was friendly, courteous, and professional. A nice daily breakfast spread. Also Monday thru Wednesday happy hour.This location in Burbank, is a safe base camp for daily trips to Los Angeles and Orange county sporting events, theme parks, Studios, and other local landmarks. For instance, Disneyland can a 45 to an 90 minute drive depending on traffic conditions.You are walking distance from well known restaurants and movie theaters. You may also prepare your own meals in kitchenette rooms, depending on your health requirements and personal preference. Hey, who says you cant have a grilled cheese or PB&J sandwich while traveling? I recommend this Residence Inn.
Front desk manager was very kind and courteous. The room was very clean, quiet and comfortable. The breakfast was wonderful and the staff were all very friendly.
My daughter was having surgery, she attends college in Burbank and has three roommates. I needed a place to take her to recoup. The Residence Inn provided me the comforts of home to give her TLC. I was was impressed with the staff they were both friendly and helpful. They would clean your room every day if you wanted them too and even do the dishes! I will definitely be staying here again.
From the front dest staff to the housekeeping staff to the breakfast service staff, everyone was friendly, helpful and efficient.The facility is clean and has wonderful modern furniture and decorations. The parking is plentiful and convenient.We will make this place our second home now that we will be going to Los Angeles frequently.
Perfect, perfect, perfect! Hotel staff was wonderful....friendly, accomodating and took care of any requests immediately. Hotel was clean, bright and welcoming. Spacious rooms and plenty of space inside and outside of the hotel (firepit sofa area a nice touch!). Ample and easy parking and easy walk to shopping centers. Will definitely stay at Residence Inn next time I visit!
I am a travel nurse and will be in the Burbank area for approximately 9 - 10 mo. Typically, I prefer staying in a Residence Inn as the rooms are usually clean, comfortable, and quiet. To reinforce my desire to stay at a Marriott hotel, about a month ago the Residence Inn was booked and I made a month long reservation at a well known downtown Glendale, Ca hotel. The difference in the professionalism of the staff and the overall comfort of the room was eye opening. All the staff here at the Burbank Residence Inn are helpful but a special thanks to Christian and Lorene for exceptional service. Both are very helpful, professional, and go well beyond average to ensure the comfort of hotel guests. The hotel downtown Glendale was closer to my job but I cancelled the remainder of my stay there and moved back into the Residence Inn as soon as a room was available. Being away from home for long periods of time can be stressful so I very much appreciate the hospitality of the staff and the comfort of the Burbank Residence Inn. Thank you for the opportunity to say thank you for making me feel at home in my home away from home.
Used to be an excellent hotel for moderate stays (I usually stay for about a week every time I come to LA). Regrettably, this last visit has been a disaster. Front desk people is quite rude, I have found my room not yet made at 4pm, they seem unable to make a wake up call at the indicated time, and so on and so forth. Avoid if you have other good options nearby.
Stayed for two weeks August into September. Sheets never changed. How did I know I mark the sheet with a small pen dot. The dot was there the entire time. When I called to complain the front desk person did not seem surprised. Asked me if I got service everyday and I said clean towels and bed fluffed up. Then she told me they try to change the sheets every 3 or 4 days when someone is staying for a while. No clean sheets in 12 nights even after the call made on night 8. I wonder if they were clean before I got the room. Breakfast had variety but all food cold. Will not stay there again.
Great staff, good breakfast. Kids ate waffle almoat everyday! I would say to go eat before 730a it could get really busy. Clean room, good location to areas in LA. Quiet AC, overall enjoyed stay very much. Expectation met ☺
Very expensive for what it is. The breakfast its horrible. Everything is processed. The scrambled eggs have some kind of sugar in them, they are sweet.. :-( the staff are nice here and the rooms are ok. The swimming pool is only big enough for children. The hotel internet is poor, the printers never worked. There is no one to help you with your bags if you need it. I didnt but if you were in need it could be a problem. The location was fine for me as I wad working in Burbank but if you want to visit L.A. its far away.
I have spent a lot of time traveling as a business consultant and the staff at Residence Inn Burbank is the best I have ever seen. This includes my stay at some very high end hotels. Trust me, you will not be disappointed. Long stays in hotels can be stressful to say the least, but the staff made us feel right at home. We were actually sad to leave. The first word that comes to my mind is amazing. I wish I could find employees like that for my business.
Love having an ice maker right IN THE ROOM inside the full size refrigerator. A big plus for us as we are big ice users. Also the microwave, toaster, utensils, oven and coffee maker in the kitchen. The location was perfect for us as we got on and off the freeway (US hwy 5) immediately en route to the attractions on our itinerary. Very ample parking and several restaurants in walking distance, including Black Angus across the parking lot. On the downside, the A/C is very loud and faces the bed (annoying for some especially during the hot summer), and the complimentary breakfast ends at 9:30 AM (early for us casual leisure risers), but this is outweighed by the many plusses. Not a full service hotel nor is it designed to be but the price is competitive for the area. And only 9.3 miles from Dodger stadium (zoo even closer).
We were very happy overall. We have a small dog and everyone was very accommodating and friendly. We only had a small issue of noise coming from the common area - near pool and fire pit. We had to wear ear plugs to have a good nights sleep.Thank you
Family enjoyed our stay, loved free breakfast. Food was OK, social hour with complimentary adult beverages and kids friendly drink. Not too many cooking utensils to use in the room. Quiet hotel and check in and customer service was good
Our stay at the Residence Inn was not good for several reasons. The room had a musty smell, whenever we enter the room. The bathroom did not have a functional exhaust fan. We had a pack of organic Flax Seeds (from Whole Foods) that we kept in the refrigerator, which got misplaced. I reported these issues to the front desk, but their response was not apologetic (just a mere Sorry).. I have requested compensation in the form of points - yet to get deposited. So, I will never recommend this Residence Inn to anyone. However, it does not impact my brand loyalty right now, even though my expectations are a bit diminished. Also, the hotel property seemed very aged, and needs some repair / overhaul - with the exception of the lobby and breakfast area
The AC in our hotel room broke on a day of 111° record heat. When I brought this to their attention I was told another room just vacated so theyd clean it out and have the new room waiting when we returned. Got back from dinner with 2 cranky tired kids only to find they sold that room instead. The front desk woman initially refused to give me her managers name & only did so after I persisted for 5 minutes. Terrible customer service. 0/10 wont do again.They did bring up a portable AC to the living room area of our 2 bedroom room which makes it impossible to watch TV at a volume that wont disturb my kids & trying to relax in the bedroom is too hot. $400 for this garbage.
Great place to stay with wonderful staffs. The rooms are clean and the continental breakfast is awesome. This is a very convenient location if visiting Universal Studios are Los Angeles. Downtown LA is just 10 minutes away on I-5 South. Nice place to stay....Ill be back!!!
The residence inn is a lovely place to stay, particularly if your company is footing the bill. The pool is heated and the accompanying patio area is beautiful. Breakfast is quite good for a hotel breakfast. The staff is friendly and the rooms are large, well furnished, clean, and quiet.
We had another great stay at the Residence Inn in downtown Burbank. The staff is terrific. They are friendly and able to get us answers in a timely fashion. The Complimentary Breakfast is outstanding.Everything is fresh and always filled.The evening mix is the same. Great place to stay.
We love staying at this location every time we head to Universal Studios. However, this time was a little different. The HVAC unit in our room sounded as if you were parking a truck in the room. Every time that it kicked on it woke us up and did so all night long. The room was great (room 420) but the HVAC unit in the room sucked and it was right next to the bed. When the TV was on level 5 volume you had to turn it up to level 11 to be able to hear your program. I notified the front desk when we checked out but the attendant at the counter seem less than enthusiastic to help or even care. I would like at least half of my points returned if possible. Thank you very much.
Total reviews rating 4.4
199 Reviews for Residence Inn by Marriott Los Angeles BurbankDowntown 2024:
Review №1
2023-10-18 20:58:59We were so impressed by the size of our room and the kitchen, at a price very similar to others in the area without the same amenities. The free breakfast was great, and Patti in the breakfast area was SO kind. Everyone we encountered was, actually. It was a great stay, really great area with lots of food options a few blocks away, and very easy access to the I5. The only things we wished for are free parking and a hot tub would be the best addition to the pool. We will 100% stay here again given the chance. Thank you!
Review №2
2023-10-03 05:17:55I recommend this hotel. The room is very nice, spacious, with a full kitchen. The location in Burbank is excellent. Safe, close walking distance to restaurants, and ready access to tourist attractions. Front desk was pleasant and helpful.I gave a three for service because housekeeping didnt show up as promised on our second day here. Not a big deal for us but thats why the three stars.Breakfast? Standard fare. The usual, nothing special.I would definitely stay here again. I was comfortable here. Easy underground parking. Also has a pool and gym although I did not make use of them.You cant really go wrong staying here. Very nice.
Review №3
2023-11-13 19:52:06Great stay, kitchen is nice. The toaster didn’t work but hey, things break and if you don’t say something, it won’t get fixed. The breakfasts hit the spot and offer variety day to day. Staff is incredibly respectful and helpful
Review №4
2023-11-12 14:11:00Family came to visit dad on Veterans Day. WWII Vet, 101 yrs old.We requested two 2 bedroom suites. A couple of family members could not come so they were kind enough to down size one of the suites to a studio and upgraded the other suite.Huge room with plenty of space for everyone.Front staff were very friendly and helpful. Will come againShanon and Roberta
Review №5
2023-09-04 19:39:34The hotel isn’t too far from the town center, only a few blocks away. I like having my own amenities like a kitchen making it feel a little more homely than a standard hotel room. The hotel was very clean, staff were friendly and service was good. Breakfast wasn’t particularly great, and I hate places that use plastic knives and forks and plates. Otherwise a great stay.
Review №6
2023-07-11 15:36:58Hotel is modern and decor feels up-to-date. Nonetheless, hotel manager informed me they will undergo full remodel by end of 2023. Staff are friendly and help make the place feel more like home in a long business trip. Anytime I have to work or stay in north LA area, I’ll definitely reconsider this hotel. One downside is they are located next to freeway. They could also improve their breakfast offerings and did make improvements from my time there in March through June.
Review №7
2023-11-17 00:43:24We had a great experience here and made even more special by Miranda and Maryanne at the front desk. They gave my wife Birthday balloons for her birthday as well as chocolate/nuts. Thanks to the both of you.
Review №8
2023-09-27 17:00:30Have been waiting for a survey from Marriott but one never came so I am left with this forum. The hotel is a decent clean hotel. No free parking but at least it is self parking. Online check-in does not work even though mobile check-in confirmed “checked-in” when I was actually not checked in. I checked in September 12. The lady at the front desk told me when I checked in in person that mobile check in is not set up for the hotel. If mobile check in doesn’t work don’t send me an email telling me to check in on the Marriott app.The studio room with a full kitchen was nice and roomy but the AC was so loud, it could wake the dead. It woke us up every time it cycled on while we were sleeping and the soft bed didn’t help with falling back to sleep either. The AC was so loud, it drowned out any noise from the street. We didn’t need the earplugs that the hotel provided to help with street noise, the AC took care of that. They should have said that the earplugs are provided to help with the noise from the AC.Our room was on the third floor. The water pressure in the shower was dreadful. Rotating the shower head to the stream setting, the highest water pressure possible, there’s barely enough water shooting out to rinse your hands of soap let alone the entire body. Rotating the shower head to the rain shower setting, the lowest water pressure setting but the most water coming out of the shower head, with the shower head pointed at me, the water dribbled straight down! At least now I have enough water to rinse off but it took about 10 minutes longer than it should have.The WiFi did not work. As a Marriott Bonvoy member, free WiFi is a perk but instead it was a joke. I go downstairs to ask the young man at the front desk what the trick is to logging onto the WiFi and he gives me a phone number to call and talk to THEIR WiFi service provider! He said the WiFi is down and the router needed to be restarted but I needed to call because it was not the hotel’s fault and not his fault that the WiFi was down!! Really? So how did it become MY fault and I am left to call and resolve the issue? Apparently I wasn’t the only one who couldn’t connect to WiFi. The same front desk guy told me I was the fourth person to complain. Just for kicks, I called the number and the WiFi service help desk guy asked for a bunch of specific questions for my device so he could add my device to the system so I could log onto the WiFi. What??? So you’re going to collect this information from all hotel guests? Are you joking? And no, I’m the hotel guest, you work for the hotel. If a promised service doesn’t work, it IS your fault and you need to fix it and not pawn it off to the paying hotel guest. Some competent person at the WiFi service provider must have fixed the issue overnight because WiFi was working as expected in the morning.The free breakfast in the morning, some scrambled eggs, turkey patty and the obligatory morning pastries, cold cereal and hot oatmeal was not impressive. Not nearly as good as a competitors free breakfast. It is a good thing we only had to stay one night.
Review №9
2023-10-02 00:52:47Update: One man at the front desk was quite good and reasonable. I’ve revised to 3 stars. The hotel is somewhat dated and could use updating. Some front desk staff are incompetent, rude, and inconsiderate. I don’t know where the positive reviews are coming from. They do not sufficiently recognize Marriott Elite members and are dismissive of room issues and concerns.
Review №10
2023-07-05 16:15:37The best part of this hotel stay was the proximity to everything in Burbank for restaurants, entertainment, drinks etc.,The room we stayed in had an extremely noisy A/C unit which disturbed our sleep throughout the night every time it kicked on. With it being a hot weekend (90+ degrees), we tried to keep it at 78 degrees to minimize it turning on.We ended up checking out a night early (in which the hotel desk clerk said we would have to pay a Check out early fee).The cost per night does not match what the hotel offers in regards to comfort.