Sarku Japan in Mission Viejo

Review №1

2023-06-27 05:02:24

I have been here a few times now. The experience has ALWAYS been the same.The food is really good. The chicken is very tasty. Delicious.The customer service is HORRIBLE. Every time I have gone, its the same.One time a few of the workers were catcalling my wife. Really?!?!Tonight, the service was terrible. I never heard them call my number. As I went up and asked (mind you I speak Spanish), I asked if they called my number as it had been a while. The guy pointed to my order sitting on the counter. No words. No eye contact. Rude AF.

Review №2

2023-03-24 16:30:12

Quick and easy Japanese food at Mission Viejo mall. Enjoyed the chicken and rice bowl and the mall had plenty of seating with nice clean tables and a good family vibe. The employee were nice and quick in serving the meal and pricing was not expensive. Overall good experience and very convenient if you want a quick meal in between shopping.

Review №3

2023-01-17 23:11:23

The only reason they have one star from me is because it’s required. Sarku stood out. Moving from Ga I thought I found a touch of home, 2,000 miles away. I did BUT this one is different. Not the gem you thought you’d want to find. They have horrible customer service, women & men, no matter what age. I work at the mall and I never had to write a review for a food establishment until today. I’ve had plenty of interactions to know better between someone having a bad day and plain out horrible customer service. Time after time. You try to ask a question anbout your food and you get ignored!!! By the person making your food?! NEVER AGAIN until I get back home!!!

Review №4

2023-08-14 19:19:36

The Mexican lady cashier must either hate her job or actively trying to hurt the owners sales. Ive been coming here for years. Since i work down the street. Always order the same exact thing. This time around. After ordering a beef teriyaki which the picture shows all noodles no rice with beef and veggies. I get my food and its only rice. She tries to tell me that noodles are extra. Im like I literally pointed to the picture and told you thats what I wanted. Then says no the picture is not accurate we need to charge you extra. I just asked for a refund instead.

Review №5

2023-11-02 19:32:42

Been coming here for years. Customer service has always been terrible. The food is so good I cannot get enough of it but Please do something about the cashier and the workers making the food. Always so rude and disrespectful tossing things to the customers not appropriate.

Review №6

2023-04-28 01:27:18

I wasnt going to leave a review but one of below reviews as almost the exact same experience we had, horrible customer service. 5 people behind the counter all talking to themselves informing customers.The food took forever, I thought they had to go find the chicken first before the cooked it.The food taste was decent so a plus from this experience. It was not worth the wait time in my opinion.All other restaurants were able to serve before this one, my friends ate at the other places, next time Ill learn.

Review №7

2023-08-04 19:57:02

This place is always inconsistent on the amount of chicken they give. I told the cook that the chicken was less than usual and he just ignored me. Their customer service is terrible. I’m going to think twice before I come here again.

Review №8

2022-11-01 12:05:59

Lousy food, lousy people. Halloween evening, the place is empty, 4 or 5 of the most unpleasant, unhappy servers Ive ever come across were just standing there, doing absolutely nothing and, yet, could not crack a smile or be pleasant to a senior lady, the only customer there. When I ordered a Bento box (order 252) and asked for ginger and wasabi, one of the waiters was quite sarcastic and acted like he was doing me a favor. The woman at the cash register sure would look prettier and less dumb looking if she had a smile on her face. The quality of the food left a lot to be desired. Would I eat here again? Of course not!

Review №9

2023-07-20 02:46:51

I honestly don’t know how/why the lady at the register still works here. Every single time she is rude and never makes you want to come again. Poor customer service

Review №10

2021-10-16 11:36:30

Ordered the chicken and fried rice. Within 30 seconds they called my number and handed me a box of teriyaki chicken and white rice. I told him I ordered fried rice and not white rice. He showed me the receipt and said “no it says white rice.” I understand that they don’t care but at least pretend. They didn’t try to help they just stared at me like I was stupid waiting for me to leave. I left the rest of my order and went somewhere else. Even the coke was flat.