Shake Shack Downtown Culver City in Culver City

Review №1

2023-12-05 00:02:27

The food was so GOOD! The BBQ is so dang good, it should be bottled and sold. Chicken bites was amazing and juicy. My burger beautifully done. Awesome customer service! An employee gave us Trolls lip balm and my daughter was so happy. Great music, clean business and Im glad we stopped by before going to our main destination. 12/10!! Thank you for such amazing service!!!

Review №2

2023-09-05 05:55:20

Worth every penny. The shack burger is everything you want and need in a simple burger. You can really taste the flavor of the beef and cheese together on the burgers here. Every bite is delicious.Also tried the chicken bites and cheese fries and was very impressed. I usually don’t do cheese fries at burger joints but thought I’d give it a try today. In all honesty I’ll probably only order my fries with cheese here from now on. So good.Highly recommend this spot. Staff was super friendly and the food came out quick

Review №3

2023-08-17 13:30:20

Loved this place. Lots of seats available for a late dinner. Great burgers as usual. Impeccable service!

Review №4

2023-08-10 17:33:18

Very good food, but even better service. The staff made sure we were taken care of, even offering to bring us different sauces, refills, and clean the table after us. This isnt what wed normally expect from a burger shop, but they went above and beyond!

Review №5

2023-07-19 00:50:52

Very good service, just a tad bit noisy and hard to hear.I got a burger and a chicken sandwich, both were pretty good. Its not the cheapest burger spot, but is comparable to other places of similar quality, and is frankly cheaper than a lot of the other places in downtown Culver.Im happy to see a regular burger chain, and will likely be returning.

Review №6

2023-09-12 05:27:16

They got my order incorrect as I ordered online and they didn’t give me my cheese sauce (which cost extra) and they almost forgot my drink until I went to the front and asked. I didn’t realize they also didn’t put my sauce in until I got home. Not sure what’s going on with shake shack but the flavor has gone down hill as well.9/11/23 Editing this review from a 2 star to a 4 star as shake shack reached out to me and offered a resolution. I went back to the shop and they got my order correctly and everything was great.

Review №7

2023-07-16 22:09:06

Really impressed by the positive customer service and high quality food options! The store is very beautiful (especially since it’s new and just opened). They have a kiosk type of situation to place your order if you don’t want to order with a cashier. It really gives you the option to take your time ordering and making any customizations you want.Customer service went above and beyond making sure we didn’t wait to long for our order. And you can see staff members waiting tables, cleaning, serving customers (bringing out food, drinks, extra condiments straight to the table)

Review №8

2023-10-08 03:58:08

Burgers are okay, not worth the hype nor the money. They are very small size of a slider, a bit bigger. Lemonades were water down. Personally I won’t be coming back.

Review №9

2023-07-14 14:31:00

Ordered the Smoke Shack and it was delicious! Plus the staff was very friendly and helpful. Definitely one of my new favorite places in Culver City.

Review №10

2023-07-11 21:31:31

The food was as excellent as Shake Shack always is. The service was also great. Uli was so kind and asked us what condiments we would like with a smile!