sweetgreen in Palo Alto

Review №1

2023-07-18 21:44:58

Ok, so. I’ve been either going to this Palo Alto location or Sunnyvale. Yesterday was our first time coming back to Palo Alto since a few months. Maybe I came here once in June, but yeah. This place is usually pretty clean, but yesterday there was one guy working the counter and maybe 10 employees behind him prepping or working on online orders. Took us a while to get service, everyone working in the back section would just stare instead saying, “hello.” Awkward. Someone walked over and came to help us and he was just throwing everything in the bowl so sloppy, didn’t really put time into it. Nor did he really ask us if we wanted to add anything else. I ordered the guacamole greens and they didn’t even have the chicken it came with so I had to settle for blackened chicken. Which was about to run out so I got all the wet chicken at the bottom which made my salad mor soup based. I said medium on my dressing and he went super heavy. So my salad was so drenched that it was like soup at the bottom. Our hot honey chicken plate was also like just thrown all together. Not measured correctly. Such a disappointment. Then the ice and water machine was broken and the ice would only come out tablespoons at a time. So I went and told one of the girls prepping the almonds and I kindly told her that the ice was barely coming coming out. She responded “oh, I guess it’s broken then.” Didn’t offer to check what’s wrong, offer to help. Probably the worst service at this location. It wasn’t like this before. I will stick to Sunnyvale .

Review №2

2023-02-17 20:26:56

Had to come back to edit my review.I frequently order from here andI love their salads but as of recent I’ve had some concerns. They changed their hexagon bowls to smaller bowls with half of what you normally would have gotten. I reached out to customer service and they told me there’s a shortage of their bowls and gave me credit for my next salad. I waited a while to order again because I was afraid they’ll serve my salad in the same circular bowl. Today I finally ordered a salad and it came in a brown rectangular take out box.I came back to the reviews to see if people were just as annoyed as I am but I found something very helpful instead;I wasn’t the only one who thought the employees were rude. I thought I was trippin every time I went in there but they really are rude. They look annoyed making your salads. People in the back look at you like they hate you. They’ll have pick up orders on the counter but not in the pick up area and they’ll ignore you. There’s delivery drivers that wait and wait for any employee to help them take their order but they ignore them. There’s employees that could have helped under 2min to help those delivery drivers for their orders. I’ve witnessed this more than 3 times. No smiles. Just employees who look like they hate serving you. Glad to know I wasn’t the only one. After much consideration, I honestly won’t be ordering from here again based on what I’ve known and seen. It was a good run but it’s time to take my business elsewhere. They’ll be fine though I’m just one customer✌🏻

Review №3

2023-08-16 02:25:39

Ordered the honey hot chicken and this is what arrived. Just super unappetizing looking and super terrible taste.Honestly looks like they were trying to make it look horrible.How is this acceptable? This is how it arrived.

Review №4

2023-11-03 00:24:27

If you don’t value your time and enjoy consistently waiting 30-45 minutes AFTER your online order says it will be ready or bonus, the app says it IS ready, this is your place!Salads are great, but three misses in a row with ordering for pickup. There are better, more reliable options.

Review №5

2023-10-04 02:28:38

Ordered buffalo chicken bowl. They forgot the chicken. Still got charged $18 for about 50 cents worth of kale and lettuce.

Review №6

2023-10-04 17:56:12

Still the best deal in town if you’re looking for quality, healthy, and fast. Love this location too, it’s very spacious and staff is great. Specifically VICTORIA— she always puts so much love and care into salads and has a great, positive vibe. Thanks, Victoria! 🩷💪🏻

Review №7

2022-02-05 15:29:38

This location optimizes layout for excellent customer experience during Covid times. There are two access points to enter/exit the restaurant which makes it easy to pick up the salad even during busy times.Salads are great, and customization is possible, although in my experience, the customization requests have often been ignored. Nevertheless, their salads are totally worth the drive, the hunt for a parking spot and the often ignore customization requests.Our go to place at least twice every month!

Review №8

2023-07-13 03:42:27

Ordered several times for convenience and never had a good experience. The portion sizes vary immensely and I had items forgotten more than once. The salad options seem interesting but once you get your order is quite disappointing

Review №9

2022-09-10 03:32:15

I love this location. They have great friendly staff who offer great service w a smile. Ive always had a great salad and never feel cheated on portion sizes. Their options are always fresh and plentiful. They have delicious options and are fairly priced. Heres tonights dinner.

Review №10

2023-09-08 05:59:03

The worst customer service, the person who prepared the food intentionally not speaking clearly, after I asked repeatedly what he asked, each time I asked, he intentionally lower the voice so it was harder to hear. We were clearly confused by him, and he instead of trying to be helpful, but decided to show us how annoyed he was. Disgusting worker showing nasty attitude, NEVER COMING BACK here, garbage service trashy vibe.