sweetgreen in Burbank

Review №1

2023-11-03 09:22:30

WOW. This location was BAD! Very, very, VERY bad!!!Where should I start? I suppose with entering the restaurant, where things only went from bad to worse.First off, there was only a few people in line, and yet it took so long for them to take ANY of their orders. They would just ignore other people waiting after finally taking care of ONE person.Later, as I was eating, I overheard someone trying to pick up an order tell an employee that she felt bad for the ONE (1!!!) gentleman that had been waiting for several minutes and they still hadnt gone over to take his order.As for me, I ordered through the app for pick-up, but it (unsurprisingly) wasnt ready at the pick-up time. After asking about my order, they eventually started working on it a few minutes later while I stood there waiting. Then what did they do after they finished it? Not bring it over to me, but rather just set it down behind the counter. I then tried to find anyone that I could get the attention of to simply hand it to me.Its not like there werent any staff - just that they all seemed to be desperately avoiding any customers that were trying to pick-up orders or place orders.And as I said before, its not like it was a mad house in there!There were only a few other people inside at any given time, despite it being what shouldve been a primetime for visitors. Retrospectively, considering the quality of service and food here, that isnt all that surprising.Anyways, as I waited, I had plenty of time to look around the space, which was extremely messy and unkempt all over. There was literally a massive pile of dirty bowls, napkins, and cups all over the water station/utensil area, as the trash cans were stuffed to the brim.Not a single table was clean, and despite plenty of staff, no one was making any effort to clean anything.Im usually not one to make a big deal about things such as this in a fast casual spot, but it was literally unacceptable how messy and poorly managed the entire space was.So, on to the actual food (once I FINALLY received it after trying to find someone that would hand it to me)!First impressions, I could immediately tell that it was ridiculously under portioned and didnt come close to reaching the fill line that the bowl has inside.Secondly, it didnt contain any of the bread that I had requested when I ordered it.Luckily, I had checked before leaving, so I asked for some bread. I wasnt pleased with the rest of the salad either, but decided not to make a fuss about it.Nevertheless, once eating the actual salad, it was...AWFUL. Nothing had been properly chopped or prepared. AT ALL. Entire chunks of cucumber and other toppings clearly had just been thrown in without any preparation.On top of that, what was supposed to be a lime squeeze was literally just a piece of lime thrown into the bowl and buried at the bottom of it, which I almost bit into!A few years ago, I worked at a Sweetgreen, and I KNOW that nothing about this preparation would have been considered acceptable. Whatsoever.My partners salad was similarly under portioned and he was displeased with it as well, but Ill leave it to him to share his thoughts in a review.Now, I havent been to Sweetgreen in about a year, and I dont know if all the locations are like this now or if this one is just a bad apple, but it has definitely left me with no desire to return to Sweetgreen.At the VERY LEAST, something is very wrong with the management at this location that the company should look into and change up.The way things are being run, in my opinion, is COMPLETELY unacceptable.I dont blame the employees, but the management of this restaurant for a situation that hits the deadly trio of:1. Terrible Customer Service & Speed.2. Terrible Food Quality & Preparation.3. Unsanitary, Messy, & Unkempt Dining Spaces.I know for a FACT I will never return to this Sweetgreen location, and it has also put me off from returning to Sweetgreen as a WHOLE in the future.

Review №2

2023-11-04 01:06:13

Very disappointed by this SweetGreen location in the valley. It looks new, but the staff and store are in complete disarray. The line to order moves decently quick, but there are times when no employees are at the counter and they are all scrambling in the back to get prep items. This is a complete lack of planning and should be prioritized for a location as busy as this one.I noticed that every single pickup order was behind (more on this later) and there were many frustrated people/drivers at the front. Also, the pickup shelf was completely empty, which is a shock for a place that definitely gets many of those orders.With all the workers scattered, none of them could attend to the lobby and there was way too much trashed piled in the waste area and trash all over the floor in the (rather tight) dining area. It was honestly pretty gross and just shows how mismanaged the employees are. I didnt like that at all. Sweetgreen sure charges premium prices, and I would expect better upkeep than this for SURE.Lastly, my friend wanted to order on the app because he had a credit, and I thought this wouldnt be a problem. He ordered at the same time I was at the counter and his food took over 25 minutes later to be prepared for pickup, and not without him asking for his order a few times. This felt really disorganized and there were plenty of frustrated people from earlier that had to wait a long time for their food. This was all around 5PM, which is well before they close.I dont go to SweetGreen often because of the increasingly higher prices and increasingly smaller portions, but when I do, I expect to receive better service than what I got. I hope management sees this string of negative reviews and does something to change things up. The locations in the Bay are run incredibly well, and they could learn something from the quality of service they offer.Pictured: trash and stains all over the floor, empty bowls piled 4 high over the trash, empty pickup zone

Review №3

2023-09-08 23:12:28

The other locations do amazing, I’m guessing management is telling the employees to skimp on orders. I don’t believe it’s the employees fault. They probably get in trouble for filling the bowl. Other locations fill the bowl.

Review №4

2023-03-28 18:36:12

We’ve been to this location many times but it seems to be going downhill. The service was very slow and unknowledgeable last time but this time my husband’s salmon plate was completely unacceptable. The piece of salmon was no joke 1” X 2” with about half a cup of quinoa and a few sweet potatoes, they completely left out the greens… for $15!! You can get a whole pound of salmon for that much at the grocery store. This was probably 1 oz. Unfortunately it was an order for pickup and we didn’t see until he got home. Plus the salmon he did get was way over cooked and inedible.

Review №5

2023-09-11 00:57:57

This was my side order of sweet potatoes. I cannot believe they serve food like this. It looks like someone ate half of it. Very disappointed.

Review №6

2022-07-26 05:20:28

Just ordered the Buffalo Chicken Salad. Last time I thought it looked poorly made, but figured it was a busy or off day. This time, its even worse. First off, Id like to point out that this salad after tax and small delivery fee costs just over $20. Dont mind paying it, but wait until you hear what I got for that price:- Blackened chicken, 1.2oz of chicken (yes, I weighed it. For scale, its about the weight of 5 cherub tomatoes.)- pickled carrots + celery, 1 carrot slice and 5 celery slices (didnt notice them while eating because they were hardly there)- cilantro, just a pile of un-chopped cilantro! Like a little cilantro salad within the salad- tomatoes, plenty- blue cheese, fine- za’atar breadcrumbs, plenty- shredded kale, fine- chopped romaine, fineMaybe theyre under paying the employees, maybe more training is needed, but theyre definitely not striving for quality. Regardless, I really hope they straighten up because I was stoked when they came to the neighborhood. Check your orders before you walk out the door, you just might find less than one chicken fingers worth of chicken in your $16 salad!

Review №7

2022-07-11 04:55:15

This place has become terrible. My wife and I ordered two salads through the app. Mine was a fish taco salad. It’s supposed to be a “warm” bowl, but it was devoid of any of that, in fact it would have had more life in it had it been made by robots. There was a tiny piece of salmon, a half, un-chopped avocado, cold couscous, a sad piece of bread, and bottom-of the-bag chips. So, I decided to drive back over to ask them to remake it. The employees in the back looked over-worked, and not happy to be there. And I think that’s the problem. They were pretty backed up on orders, and the guy on the frontline said it would be another 15 minutes. I chose to get a refund instead. When the manager came out, she asked what was wrong and I told her it was all cold, etc., and I said she could take a look for herself. She rudely said she didn’t need to look, and then told me that I’d have to still pay for the other bowl, because they can’t do partial refunds. Then, the computer froze, and in her frustration, tried to give me back the same bowl I was returning! I calmly told her, “I’m good.” Then she rudely and loudly said, “You have a nice day!” as I walked out. Well, I was trying to have a nice day, until your company gave me a sub-par product, then tried to make me feel like I was in the wrong for, y’know, asking them to remake my order properly. Again, she is most likely underpaid and over-worked, but don’t take it out on the customers. You’ve just lost this one, permanently. *One good thing, I did get my entire amount refunded, but only because the computer went down. Either hire robots, or pay your people more.

Review №8

2022-03-30 18:38:08

Sweetgreens is my go to spot in Silverlake whenever I’m visiting family in the LA area. Happy to find the Toluca lake location while visiting family in Noho. This location had a different chickpea recipe and it was amazing👌🏽

Review №9

2023-07-18 19:40:44

I like veggie grill more because its not too healthy and it doesnt make me feel like Im eating in my moms health nut kitchen back home. I liked the sauces but the menu was very misleading because it had stuff like fish tacos which came with a lot of greens and mostly salad and no wheat surrounding the fish. They dont have tortillas. All of the drinks taste like water and have no sugar. Which isnt really the vibe Im going for. When I asked for lemonade they didnt have any.

Review №10

2023-12-04 22:20:56

I have never been so invisible in a restaurant in my life. you can just stand there and no one will ever look at you, or ask you if you need anything or why youre even there