Presentation on Map Reviews Nearby

Taco Bell in Livermore

3.5 (199) 6005 Preston Ave, Livermore, CA 94551, United States

Location on the map

Livermore, Alameda County, California, US

Phone: +1 925-960-1423
Site: https://locations.tacobell.com/c...

Opening hours

Monday:7 AM–2 AM
Tuesday:7 AM–2 AM
Wednesday:7 AM–2 AM
Thursday:7 AM–2 AM
Friday:7 AM–2 AM
Saturday:7 AM–2 AM
Sunday:7 AM–2 AM

Edit info

Total reviews rating 3.5

199 Reviews for Taco Bell 2024:

Review №1

2023-10-16 00:31:26

The food and atmosphere were standard Taco Bell, but you have to use the kiosks to order. They only have two, and when the people ahead of you are struggling, it takes a long time to order. I hate having to use the kiosks.

Review №2

2023-08-24 01:41:20

You will probably have a little wait but totally worth it. Taco shells are not broken. Portions are good. Overall the best tasting taco bell I have ever had. Ill go out of my way to stop here.

Review №3

2023-12-03 08:55:27

That place I went there there was no cars on drive thru except me I am Deaf and me in the car. This Mexican man tells me to go around back to enter because I did not order thru mic phone then he closed window hard and walk away with his head shake east west back forth real fast. I got so pissed no cars behind me I went to the front and it’s locked then bang door hard he wouldn’t response so I got back in the car and drive thru again I was planned to turn off the car and put key in glove compartment until they cooperate. Don’t care if lot of cars behind me or not. They need to serve respect for people with disability and practice ADA. THEY CAN GET SUED FOR DISCRIMINATION …. SHOULD HAVE NEVER LET THEM HAVE VISA TO WORK IN USA IF THEY DONT UNDERSTAND ABOUT THE LAW…. DEPORT !

Review №4

2023-11-24 15:08:38

This being a relatively new location is clean, well kept and convenient just seconds away located at the southeast side of Vasco road off of i580. I find it exceptionally nice given there are usually no lines so the wait is minimal. Now serving breakfast items to start my day. Im in love with their new Cinnabon Coffee its quite frankly the best cup of coffee Ive ever tried. Enjoy!JohnDerek

Review №5

2023-06-11 07:55:25

Stopped by at 1am, top quality service, food was the best Taco Bell Ive ever had. Definitely glad we were helped by Jose. Super friendly, very accommodating even with the late hour.

Review №6

2023-09-08 23:03:41

I’m very satisfied with the quality of food and customer service that was provided to me. Manager went out of their way to make me feel like I mattered. Thank you.

Review №7

2023-08-15 20:07:09

Kiosk is another way to take jobs away from the kids who need a 1st start.stupid idea and I will never go back to this location because of it.i dont work for taco bell but I have to take my own order? all 5 peoler before me felt the same

Review №8

2023-04-26 04:12:26

Taco is one of the few fast food places Ill eat. This particular location was about an average representation of the brand. They more or less forced everyone to order on the kiosk, rather than taking orders in person, which I dont care to do, but it was a convenient place to stop for lunch.

Review №9

2023-02-01 00:39:24

So we went through the drive-through and we ordered when we got our order when we got home my husband‘s pizza was on the bottom and everything else was on top the three burritos, the four tacos it was crushed and also the guy that helped us was name one. He was very rude. He didn’t listen to what taco sauce we wanted because we asked for hot and fire. He gave us all fire, Taco Bell is gone downhill I don’t care what anybody says. They gone downhill because when I was a kid everything was correct and also they don’t put enough meat in their tacos. They put like 1 tablespoon of meat in the tacos. That’s ridiculous that’s uncalled for I’ll never go there

Review №10

2023-12-02 20:44:17

I love the quickness, food was amazing thanks😍

Review №11

2023-09-15 07:29:49

They order was not completely right and I didnt check until I got home. That was frustrating since it was late and I didnt want to go back.

Review №12

2022-11-24 03:10:55

Stood in line for 10 minutes with people ordering in front of me at the registers. It was my turn and was told registers closed and to use the DIY kiosk. Now have to wait to use those because others already using them. 30 minutes for 2 burritos. If the food was for me I would have walked.

Review №13

2019-08-30 21:48:09

Staff is more focused on the drive thru they ignore walk insThe bathroom is ALWAYS dirty the lobby is a disaster garbage cans are ALWAYS full no clean tables and the drink machine constantly has liquid pouring on the floor

Review №14

2022-03-12 01:46:16

This was our first family trip after 2 years and on our way to stop at this Taco Bell. We placed our order online but decided to eat at the store. The food was fresh and hot. You could see the smoke from the cheese sauce. It was a good clean place, good and courteous management. I just have 1 suggestion, the toilet did not have Toilet seat covers . It will be great to have them. We would recommend this Taco Bell storeWe love it.

Review №15

2022-07-23 01:30:39

Ordered a box of tacos and soft tacos tonight. We did not make any special requests but discovered several tacos with just meat. So disappointing! It’s not the first time our has had issues. They’ve forgotten items before in several occasions. We need a better Taco Bell!

Review №16

2022-10-11 07:52:44

Communication issue. Took several tries to get my order understood. Also staff give off air if rudeness in comms and at the drive through window. Ordered a bean burrito and soft tacos. The bean burrito was smaller than the soft taco. Either taco bell has changed its sizes or this place is a franchise that rips off customers.

Review №17

2022-07-02 21:27:03

Apparently its better if you order only from the kiosk. If a employee takes your order, they dont seem to care or want to listen when youre ordering. We have a family of 4 plus a baby and numerous items were missed and we had to go back to communicate what was missing. Just sad customer service on their end and really frustrating.

Review №18

2023-07-27 04:47:54

They forgot almost half of my order when I order takeout and we couldn’t do anything

Review №19

2023-07-08 19:23:56

Always getting my order wrong and forgetting things. Just now found mf hair in my taco

Review №20

2022-07-05 06:39:06

Dont expect to get a Mexican Pizza, even though they put it on menu. Also check the food you actually do get to order, because recently 3 out of the 5 orders at this location were wrong.Leaving items out completely, adding condiments specifically requested to leave off are the two big ones.Other than that since updating this location food has been👌

Review №21

2020-12-11 21:31:37

Terrible customer service was in drive rmthur for less than a minute and I was getting told to leave bec I was taking to long. I have never been disrespected like that before at any other location

Review №22

2022-06-09 01:27:37

You MUST order from the kiosk although if you pay cash you go to the counter.1st time beef burrito supreme wasnt wrapped tight and I wore some it home.2nd time I ordered the same requesting a tighter wrap.....request GRANTED!!!!It was very good. Their ground beef is seasoned perfectly. Its close to the job so easy access☺☺

Review №23

2022-04-19 03:44:10

One of the worst TBs Ive been too. They never get the order correct, even if you order via the app, and even when the screen shows the correct order. Tacos half full, burritos wrapped poorly, shells are tortillas taste stale. Love TB but this location would really upset Demolition Man ;)

Review №24

2022-11-10 23:20:48

(My experience)Ordered thru their kiosk located inside. Ordered double chicken grilled burrito and was given steak burrito instead(dont eat steak). Went back to let the lady know, she had a frown and attitude on her face like I ordered wrong. Finally got my food opened the bag and burrito was loosely packed and falling off.

Review №25

2022-11-27 16:09:06

While I like taco bell as a whole this location always messes up at least one thing but normally half the order. They either forget items or make them wrong or mark them wrong which is very scary for people with allergies.

Review №26

2022-05-23 14:18:44

Its Taco Bell. What can I say? An inconsistent experience is consistently the expectation. The Mexican pizza is back and supposedly evoking nostalgia from the 1980s. Box meals are always a good option. Make sure you get enough napkins.

Review №27

2021-09-17 02:32:07

Usually have a decent experience at this location, lately however theyve been going downhill. I attempted to place my order online so I could just go an pick it up but the website wouldnt cooperate so I went in and placed my order using the kiosk, which was disappointing bc there are things you can order online you cant get in person, they handed me my order told me the drink I ordered was out offered me 3 other choices I made my selection he said something different so I repeated my choice he said yeah and gave me the wrong item. They left 2 things out of my bag luckily I checked before leaving the lot I went back in told them they left the items out they said Oh yeah because we were filling the tray they werent there to put in your bag... So you just seal a bag and tell a customer heres your order when you know its not complete... And no sorry, nothing. Disappointed this trip for sure

Review №28

2017-08-13 00:34:12

Probably the worst Taco Bell around in terms of getting the food served in a reasonable amount of time. Waited 25 minutes in the drive-thru for 2 chalupas and a bean burrito.

Review №29

2023-09-13 04:47:50

Taco bell is always good and this place is fast

Review №30

2021-09-21 19:18:18

This had to be one of my best trips to Taco Bell . I wish I could remember the ladies name that helped us . She was absolutely the best . She above and beyond for us . She truly loved her job . Our food was awesome. Definitely recommend stopping and eating. We will be making this a regular stop on our way to the Bay Area

Review №31

2022-10-10 18:49:42

Most incompetent Taco Bell I’ve ever been to. EVERY SINGLE TIME MY ORDER IS MISSING ITEMS OR COMPLETELY WRONG!!!!! Every. Time. I wish there was another one closer to my house and I could give this one zero stars.

Review №32

2022-05-26 20:08:29

Food is fine. Bathroom does not even have a place for toilet paper. Please install a fixture and make sure it is stocked. Most humiliating experience of my life.

Review №33

2021-11-21 17:14:21

Normally can see past small issues, but this is just getting on my nerves. I come here on my break when I wake up late. 3 trips and not one has gotten my order right. Trip 1 I spend 30 minutes waiting on a box and there was tomatoes when I asked for none, big deal it happens. Trip 2 I come and ask for no onions and extra cheese/ red sauce on my bean burritos. Neither has extra and both have onions, little annoyed but it happens. Third Trip order a box and they forget the whole chalupa. Not coming back

Review №34

2021-05-27 15:58:08

Always check your drive thru order before driving away! Luckily I did, there were 2 items missing, and they were quick to accommodate with the missing items, and some cinnamon twists as an apology. Accepted! 😊 (we all make mistakes)

Review №35

2023-06-04 05:24:26

I ordered the steak chalupa meal. Steak was salty and cold.

Review №36

2017-04-20 13:16:30

I waited 25 minutes in store for my food. I complained to the manager that the drive through line had cleared out twice since I was standing in line and she stated that the wait around noon was about 30 minutes due to her not having any help... If she wouldve stepped in and helped instead of standing in the back of the service area talking to another employee. Ill look for another Taco Bell, either that or a sit down restaurant because either place will be worth the drive. Dont even stop here, youll waste your lunch hour waiting.

Review №37

2017-07-27 20:43:35

This location is the most poorly managed Taco Bell I have ever experienced. Folks dining-in will witness car after car passing through the drive through while patrons inside can wait 20 minutes or more for their order.Food quality is iffy, and supervision seems indifferent and shows no sense of urgency when asked to correct mistakes.

Review №38

2021-04-01 22:10:15

The tacos and Crunchwrap looked like they were in a Taco Bell commercial. SUPER crunchy, very fresh looking lettuce, and tons of tomatoes. Visually the best Taco Bell I have gotten in years. They got a massive vegan and vegetarian split order correct. 11/10.

Review №39

2018-03-04 21:47:18

Worst taco bell Ive ever been inside. 2 staff members around 100 pm, long drive thru line was told when I placed my order there would be a 15 minute wait for inside customers. The inside appearance was filthy as well as the restrooms. Good all over tables, floors, garbage. I only ate inside because I was with my 92 yr old patient out for a taco... whoever owns this location clean up your act hire more people sterilize the place..

Review №40

2023-04-21 06:53:56

Shame on taco bell they didnt want to take my order through the drive through at night because i walked to there window i even let them know i was a truck driver and my semi was parked outside

Review №41

2019-05-19 18:34:36

I only had a bean burrito but my peeps had all kinds of stuff and everyone was happy. Taco bells can be hit and misses depending on whos running them. This one is a good one to eat at. Not as much meat filler in the beef so the quality of the tacos was much better than other taco bells in this area.

Review №42

2017-07-19 14:49:29

Im not sure how to rate since most of the time I go there things are pretty good but sometimes things are barely passing of the taco Bell quality standard, lol. They run out of sauces. The actual dining area may be open but crew isnt ready. Little things like that but also keep in mind I eat breakfast there at least twice a week so I do visit frequently.

Review №43

2020-03-09 19:59:01

They are understaffed and slow with orders. If the drive Thu has a longer line(witch it normally does) then it may take 15min or more to get your food if you order inside or might just forget your order witch has happend multiple times. Most of the staff are under 30 and dont seem to care about customer service at all and can be borderline rude to their customers. I also saw and employee go to the bathroom without washing his hands after.but An employee mary who normally works the drive thu is very nice and has great customer service she is the only person that seems to care to be there including the managers. She is the only reason Im giving 3 stars not 1. I would go to the other taco bell in Livermore by nob hill then this one for sure!

Review №44

2022-04-09 22:48:01

Horrible customer service. They get my order wrong every time. Food Id always cold. Spoke to the manager about these issues and they didnt seem to care. Ill never go to a Taco bell again

Review №45

2022-10-15 04:01:14

I always order through the app here, and have almost never gotten my order correct. Last time they just gave me someone elses order and slapped my reciept on the bag

Review №46

2017-12-04 04:46:56

The restaurant was dirty, and a bit run down. Sat in front of the register for 6 min before anyone came to greet or take my order. The entire time, an employee sat there sipping his drink, with his head buried in his phone and didn’t even look up. The only reason they got 2 stars, was because another employee did his best to make up for the slacker once he realized we weren’t being helped.

Review №47

2020-01-28 09:50:20

Omg. The managers working in the morning of 1/27/2020 at 846 I placed my order. I waited until about 855 when 2 very upset customers walked in. They had a dispute the lady manager wasnt able to input the order correctly in the drive through forcing them to come inside and tell the lady inside what they wanted. She was trying to argue her point rather than humble herself and try and make their day better by ensuring the tight order plus something for their troubles. I know Taco Bell Corp would have BLASTd these 2 guys day. Its a brand new store being ran by people who dont appreciate the customer. This franchise has some serious flaws if their leaders find this store permissible. Besides the show I waited 20minutes for my combo 11 with bacon no egg add sausage with a hashbrown and a medium Sierra mist. There was a guy who placed his order before me and he waited at least 25 minutes. Your concept is quick serve 5 minutes or less. Its just tacos

Review №48

2018-03-03 21:05:03

There was 2 cars In front of me and it took 45 minutes to get my order. The fries arent seasoned. Didnt have any hot sauce. This isnt the first or second the time this has happened its legitimately the worst taco bell. Everything from customer service to the food.

Review №49

2021-02-22 03:48:00

While missing the bell, we would had seen forty years back to indicate Taco Bell location, as we always looked for the arches of McDonalds, now in pandemic era 2021, no bell, the restaurant has feeling of a dentistry and the orders and payments were completed at a computer terminal. Remember to bring gloves or hand sanitizer since the restrooms are closed and your fingers are touching the screen the customers prior to your visit ordered and paid.

Review №50

2023-06-04 18:12:44

Can someone tell my girl to tell the cashier if they can bring me some more toilet paper?

Review №51

2022-03-11 17:30:11

Worst taco bell in the area!Customer service is trash and they get order wrong everytime. Recommend going somewhere else or checking your order everytime before you leave. Theyre trash here

Review №52

2018-10-16 18:01:45

Horrible! Terrible! Disgusting! Unsanitary!Last night my husband and I went by the drive- thru I ordered 1 soft taco and 1 chicken crunchy taco and a small soda.1st thing - I keep repeating myself over and over again. I hear giggles, then no one responds back to me. Seriously something that should take less than 1 min took so long.2nd thing - when I get to the window they did not repeat my order or said the total. They took my debit card and swipped it. There are 2 ppl working in the window. It wasnt busy. The person who took my card had long fake nails 💅. Not hating on her nails but this is supposed to be a sanitary place and shes handling money, drinks, and passing food. Then they took so long to give me my food. The 2ppl that were working in the window were not wearing hair nets, one of them was leaning forward on the countertop showing her bare back. They were both huddled up talking to someone from the kitchen and I saw the kitchen person holding his phone with his gloves on texting.3rd- When they finally gave me my food I asked for my receipt. I noticed they had charged me $23.60 for 1 soft taco, 1 chicken crunchy taco, and a small soda. I was so upset to realize they had charged me 8 soft tacos extra.4th- They had given me 3 beef soft tacos Not even what they had charged me for was given to me.5th- When I go inside everything was so dirty, floors, countertops, tables, and the kitchen. There was total of 5 ppl working and it wasnt busy with clients.6th- When I confront them about the problem. The manager tried to find a solution, which I do appreciate but my husband was so mad at this point.I asked for my money back and that I didnt want the food. But the manager kept insisting. I never said to her all I had seen nor that I wanted the food bc the person in kitchen had been on his cell and handling the food.I couldnt eat the food. I was simply grossed out.Hope someone from management can fix this issue with this place.I am definitely never eating there again.

Review №53

2017-10-29 04:26:57

This location is slow. Dont go here. It is slower than Chipotle and just plain sucks. The employees are horribly slow and inefficient. If Taco Bells upper management knew how much this location doesnt give a damn about service, theyd close it. Dont believe me? Just go and youll fine out for yourself.bi dont review fast food joints because you know what youre getting, but this place is the worst.

Review №54

2018-03-15 05:08:40

Lately its been pretty good... for the most part. But this place seems to have a revolving door for staff & often the younger crew hasnt been too motivated to do much more than chat with friends, on phone or in person. Others are very respectful & actually acknowledge that youre there!

Review №55

2022-02-28 05:09:23

It was great when Liz ran it, but this new girl is full of attitude and has no idea what she is talking about, we ordered a cheese quesadilla and she did not put jalapeño sauce on it, when we asked for jalapeño sauce she just kept repeating it didn’t come with jalapeño sauce and we should have asked for it, they always have come with jalapeño sauce learn your dishes, it’s sad because she was super rude and this was literally my favorite fast food place on the area because the staff was always awesome but this new manager is going to ruin this spot….sucks guess we will have to go to another one…

Review №56

2018-08-10 18:40:00

You can always count on this locations to not give you everything you ordered. Literally every time I come to this location I don’t have everything I ordered or it’s the drive thru person is so incompetent that they don’t listen and don’t even put half the items on your order. I’ve gotten food I didn’t order meanwhile the food I did order isn’t in the bag.I don’t even blame the employees but just the person who’s training them clearly doesn’t know what the hell he/she is doing either that or whoever hires these people standards to hire somebody is that they’re capable of tying their shoes. The whole staff sucks at their job.

Review №57

2021-09-15 17:40:18

I drove through but it was a good experience I was driving off forgeting my taco sauce and she leaned out the window and said loud enough for me to hear her say wait sir u for got ur taco sauce and napkins! I like napkins especially at taco bell! LoL

Review №58

2021-12-06 01:35:07

Was ok. Typical Taco Bell. No problems during my visit but our order did take a little longer to come out than I am use to at a Taco Bell.

Review №59

2018-07-21 05:12:47

This is a pretty unique Taco Bell, purely in the sense that I generally walk into TB and have a consistent experience: fast, friendly service, helpful employees, and a clean environment. Not so much here in Livermore. I had come to Livermore straight from work in Walnut Creek, and the hour-long drive in traffic made me think that I should stop for a bite before the next one-hour stretch in the car as I made my way to Oakley.There were only 2 people in line ahead of me but they both seemed to analyze the menu like it was their first time ever in a Taco Bell, and the employee didnt speed up the process at all as she had to stop and ask questions about how to customize the first order. I was patient though, but this gave me plenty of time to look around and notice how dirty the dining area was. (The bathroom was pretty clean though, which is important!)I finally ordered my 3 crunchy taco and drink meal (#8 for $6.22), then waited again to ask an employee if they had unsweetened iced tea behind the counter. Eventually someone asked if I needed something and he kindly filled my cup, but that was after several staff persons walked by without acknowledging me at all.Food was good - typical TB tacos - so that was satisfying, but I probably would have saved time in the drive thru, and would have avoided seeing the mess they allow in their restaurant.

Review №60

2018-01-27 04:45:44

I love Taco Bell Im only giving this place 2 stars for a few reasons:I visited this place Friday Jan 26th at around 8:15 pmVery big establishment, many employees, but really long waits. It took me 2 minutes to realize that when I pulled up to the window to pick up my food. Ive seen the employees working on a really slow pace when theyre packed and busy. I dont know why, its just not what I usually see when I go to Tacobell in my town. So Im assuming thats not how its supposed to be.Also, trash was all around the garbage on the floor behind the cashier and Ive seen many employees where very close to it and yet didnt bother picking it up. Why is that? Im not trying to be rude but isnt Taco bell stand for being quick and efficient and clean with great service?

Review №61

2019-04-04 17:39:15

Unfortunately this is one of the filthiest taco bell restaurants I have been. The countertops are always gross. The customer service is poor and slow. The burritos arent rolled correctly and makes a mess of you try and eat on the road. Will not come back and I hope others look at the reviews before coming as well. The reviews speak for its self.

Review №62

2022-05-12 08:20:14

Greatest Mexican food ever produced by Caucasians in America,... What can you really say about a review about Taco Bell customer service was good food was quick

Review №63

2018-01-09 18:19:23

This franchise is as bad as it gets. Employees were dressed in street clothes, the drive thru was backed up around the building, and they were downright rude. Drive thru order was all incorrect, not a single item was right for our family. When using the drive thru, you expect items to be correct because you cannot turn around and go back when traveling thru a town, which stinks when you have two crying little ones and have to try to explain that this is “all you have to offer” to them.We were also charged substantially higher prices than any other Taco Bell we have visited in the entire Northern California. I don’t typically leave reviews for fast food places, but this one took the prize for worst Taco Bell in Cali in my opinion! 👍🏽

Review №64

2020-06-04 22:09:47

We drove over from the other side of town. The Stanley location was busy. We had a good expierence here. They even mixed my half mnt dew half sierra mist for me. My order was accurate and hot/tasty

Review №65

2016-12-27 05:51:55

Came here tonight my lunch break since I work around the corner. Decided to go inside of the restaurant since the drive thru was backed up. Only ordered two tacos and waited 25 minutes for my food. My lunch is only 30 minutes. I didnt get a sorry or nothing. Very poor customer service. Definitely dont come here if you dont have the time. And the business hours are not correct. Theyre open when they want to be. Sadly this is now the only taco bell in Livermore that I know of.

Review №66

2019-07-10 18:32:45

They arent very fast. In fact they help every one in the drive thru before they help those who have ordered inside. The inside looks extremely out dated, dingy and dirty. When u first sat down there were dead flies on my table and in the window ledge. The floor is filthy. Lots of issues here. I waited inside on my lunch break for 33 min before I got my order and there were only 5 guests inside. Its the drive thru they care about!

Review №67

2019-01-14 21:12:08

I go to this location frequently because the location is so convenient and close to my house. I haven’t had my order wrong in a while(which used to happen all the time) but when I talked to the manager she pretty much accused me of just trying to get free food. I just want what I paid for. They rarely ever try to make things right.

Review №68

2018-11-26 07:56:39

What can you say about the food? I mean, its a Taco Bell. Pretty much the same as every other Taco Bell. But this particular Taco Bell really needs to pay more attention to the cleanliness of their dining area. Tables and floors were filthy. Even the chairs had food bits and dried sauce on them. Napkin dispensers broken, drink fountain area was filthy with a wet floor in front of it (slipping hazard). The bathrooms, however, were acceptable.

Review №69

2018-07-29 16:52:51

This is by my work so I kept hoping it would be better, but have always been disappointed. Dont come here of you are in a hurry or want clean food. I always get 2 burritos and have waited anywhere from 15 to 25 minutes. Im in complete confusion how it could take up to 25 minutes to put beans, cheese and sauce in a tortilla.The last time I went the girl working on the food had either sweat or water all over her face literally dripping down as I watched her rolling a burrito. Gross! I tossed my 2 burritos and havent been back since.The Jack in the Box right next to them has 0 issues so hit that up instead.

Review №70

2021-04-11 06:05:38

Covid restriction update 4/8/21.Outdoor seating only. Soda Refills available through staff. Can order in person or by app or kiosk.Clean seating area. Kiosk ordering stations available. Very limited Outdoor seating. 3 tables outdoor. Drive thru is quite narrow especially for extended cab trucks. Takes a bit of time before food is ready. Pepsi products only. Plenty of parking in shared plaza.

Review №71

2022-02-07 00:56:08

Horrible service cold food, cheese not melted paying for food just thrown everywhere. Asked for give me a moment order person said hello ooo. Rude and doesnt listen while making orders.

Review №72

2023-03-22 21:52:26

This location is a mess.Count on a 30 min wait for your order to be wrong.

Review №73

2018-11-20 23:06:49

This was the worst experience at any Taco Bell that I have went to. I would give this zero stars if I could. Im a strict vegetarian and I ordered a veggie chalupa and the chalupa that they gave me had meat in it. I realized that they tried to cover up their mistake by putting beans on top of the meat. Please avoid this Taco Bell at any cost. And if you want really good Taco Bell then go to the Taco Bell on Fallon Road.

Review №74

2022-06-02 05:19:58

Had a disappointing terrible experience,I ordered a bunch of things from the drive thru and when I opened the bag 3 of my meals were missing.I mean come on how hard it is when there was no rush hour.

Review №75

2019-02-16 03:46:17

Management team needs training. Long waits for food. Employees ignore customers that go in and when they dont want to take you order they tell you that you can order on there app when you are already standing in line. Worst taco bell do not go here its a waste of your time and its like this everytime i try and eat there.

Review №76

2022-04-12 03:34:44

Gave 1 start to leave a review. The people that work here are beyond incompetent. We have given them numerous chances and not only can they not get all of the items in the order, the ones that they do get are usually not correct. If you cannot read instructions off of a screen in front of you, try another job that does involve reading comprehension.

Review №77

2016-04-22 07:08:05

This place is really good. The store inside will look like it was built back in the days but the food is amazing. Theres usually a wait in the drive-thru but totally worth it. Amazing workers, right off the freeway and open late. What else can you ask for!

Review №78

2020-03-11 04:11:23

Alongside a few chalupas, 6 soft tacos, and 2 steak burritos, I had ordered the HOLY nacho fries. When I got home to unbox, the holiest of foods, I had noticed I was missing something. What was I missing? Yes, ladies and gentlemen the holy nacho fries, I had been scammed, and I mean scammed similarly to how one feels after being scammed by a Nigerian prince, even after feeling unsure to invest multiple hundreds of dollars into their hands. When you come to this establishment, think of my warning, beware these workers are like the British of ancient times, they will steal your goods, and prevent you from achieving full happiness. They stole my damn fries, and my day is ruined.

Review №79

2019-02-01 02:35:16

The only saving grace is they dont obliterate the food. Dont make the mistake I did of going inside. They work on 1 take out order probably for every 10 drive thru customers.

Review №80

2020-10-23 04:17:07

The last time I was there, they forgot to give me part of our meal that was in a separate bag. I had to go back. Today they forgot a burrito supreme. Once again, I had gotten home without it. Im going back to downtown Taco Bell.

Review №81

2021-12-28 02:19:31

Busy but taco bell always consistent. Not the most friendly guy working drive thru but maybe he was having a bad day.

Review №82

2020-02-13 15:44:10

Drive thru took 20min... at 8:30pm on a Wednesday. Plus none of my food was wrapped up at all just thrown on the wrapper and put in the box. Fantastic experience

Review №83

2019-03-16 01:06:03

Food was great as always, but I do not like the self checkout. So many options, and awkward navigating through the choices when one is not familiar with the self checkout GUI set up. Actually, it was the annoying break in an otherwise fluid evening.

Review №84

2020-09-03 21:11:52

This place is terrible, if you go during lunch time expect a very long wait customer service is the worst! Went in today and placed an order on my I figured Id have to wait but never thought they would give my order to someone else or lose my order, my family and I never got our food and I went back to work late because of them. I will not go there again, problems each and every time! Stay clear of this one..

Review №85

2018-05-04 04:02:31

The quality of the food here keeps dropping with time, and as it changes hands. Chalupa and Mexican pizza were cooked with over used burnt cooking oil. The taste was so strong that we couldnt finish it.

Review №86

2016-11-15 20:41:29

Long wait, but they were busy as heck! So, the wait was to be expected, the people are very nice, they lost points due to accuracy, several orders had wrong drinks, probably because they stack them up on the counter while orders are made...

Review №87

2020-08-26 13:04:28

Love Taco Bell, even though they have removed the enchirito from the menu. It seems they are trying to cut cost on the beef and chicken, alot less of both in all there products.

Review №88

2018-12-23 17:26:05

Damnit Brentwood!! Youd think theyd have a decent Taco Bell, but this was one of the worst Ive visited: out of everything (even rice?!) and unable to do substitution so I only received about half what I ordered (but payed full price) the staff was also completely inept and seemed shocked that customers would expect decent service and the usual menu.

Review №89

2020-11-03 04:23:17

This is one of the best taco bells. My order is always correct, tasty and hot! They dont skimp on sauce, which I appreciate.

Review №90

2018-03-01 02:35:39

Who is working here?? Do they not care about their job?? Our food was literally thrown together, Very disappointed and i miss the Taco Bell that was on Las Positas. I tried to call to speak to management and the number listed went to a fax machine. You need to step up your service skills or find a new crew who cares.

Review №91

2018-03-22 02:41:56

Visited and ended up locking ourselves out of our car, figured we’d eat while we wait for the tow company and happened to be extremely helpful super friendly and really great food! So happy with this place and it’s reviews serve it no justice! Good job

Review №92

2020-11-30 11:04:20

They have a great user interface on the app to customize your items when you order. You can also pay ahead of time to pick up in drive thru or in store (with mask)

Review №93

2019-06-17 22:53:22

The drive thru staff was pleasant and efficient and well versed in popular items corporate has dropped from the menu that they can still make but have been directed not to.

Review №94

2021-12-10 05:07:43

Ordered on Kiosk in the restaurant to beat the drive thru line during my 1hr lunch break. Waited 20 mins for my food to be ready. Smdh

Review №95

2019-08-26 01:20:52

Horrible service. I sat waiting for my food in the store for 20 minutes as they just focused on drive through people. If I wanted to be ignored, I would have stayed home.

Review №96

2017-11-25 11:00:55

The only fast food establishment that guarantees vegan options. Asking for your order to be made, fresca style will automatically omit dairy (cheese, sour cream) and replace it with Pico de Gallo (a simple tomato, onion and cilantro style of salsa.) Also, telling them to substitute extra beans in taking out the meat is recommended to save you some money. Very grateful and very yummy!

Review №97

2022-01-16 20:08:58

Nothing like Taco Bell for quick and fast. I do have my Taco Bell favorites. This location was very customer friendly.

Review №98

2020-03-07 20:49:08

Great prices and good fresh food. Newly remodeled and friendly fast service. Beefy crunchy burrito x2 + 2 taco Supremes = happy place.

Review №99

2023-10-31 07:57:28

Ever best

Review №100

2023-03-01 18:11:13

The service was very friendly and respectful. Even said good morning.

Review №101

2021-10-04 04:23:23

WORST CUSTOMER SERVICE EVER!!I ORDERED NACHOS WITH THE TOPPINGS ON THE SIDE AND THEY REFUSED!!! IM BEGINNING A 12 HOUR SHIFT AND DONT WANT SOGGY NACHOS.DONT HAVE IT YOUR WAY HERE!!

Review №102

2018-02-03 20:24:41

Loren out here is amazing. Moved to Livermore 6 months back & this person out here omg. Amazing customer service, always smiling, so professional. I specifically asked for the name yest coz I have seen some customers so rude & yet no reaction. I go here at least once a week & usually go into the store to order & see how some customers are so mean & rude. I dont understand how waiting a few mins extra mins makes them crazy & write mean reviews too :(

Review №103

2018-02-16 23:59:02

This location gets one star, because every time I come here they mess up my order. I will literally order a number 6 or something like that and somehow it comes wrong every single time. I dont think Ive ever been here and gotten the correct order. Do yourself a favor and go get Burger King or something or find a different Taco Bell.

Review №104

2022-03-16 00:38:05

Just to order two basic burritos only one in the restaurant and it took over 15 minutes. No apologies or Ill be right with you...

Review №105

2020-10-17 23:11:05

Went through drive-through order two Taco Supremes and a burrito with extra sauce is made perfectly quick through the drive-thru. Nice people excellent taco I would highly recommend

Review №106

2019-04-05 15:51:56

Food was great, but the drive through server has a terrible attitude, our receipt says her name was Megan... I hope she doesnt treat all customers with the same I dont want to be here attitude

Review №107

2022-02-05 10:45:57

Fast service and food had great portions and fresh ..late night drive thru crew rock !

Review №108

2018-03-05 23:16:47

Dining room wad filthy, tables were sticky, NO customer service, workers were uneducated and rude and got our order wrong never apologized..standing there I looked back into the food prep area and omg gross!!! If I could give less than 1 star i would!!

Review №109

2017-10-11 21:23:04

Food and service seems to be just like every other location. The thing that brought it down is the lobby and eating area of the restaurant. Super dirty and not upkept, even the tile floor was not only old, but grimy. Trash cans overflowing, etc.

Review №110

2019-07-01 15:04:56

To dam good what do they put in the pepsi👍

Review №111

2018-11-28 03:39:16

Great service, unfortunately theyre having a high turnover. The newest batch of employees arent as good as the summer employees that must have gone back to school.Plus the portions are smaller and not made that well.

Review №112

2021-10-25 17:02:02

I goto the one on airport because this one gives you old gross food. I live 2 minutes from this one and I made the mistake again of not driving an extra 4 minutes and the food was disgusting

Review №113

2022-02-13 01:39:38

The parking lot layout is horrible!! If you go in to get your food. You get blocked in by a bunch of people trying to use the drive-thru

Review №114

2017-01-18 09:47:27

At night is slowest i have ever been to. 2 tacos and a nacho took 35 to 40 min. They care to much for drive through time which still isnt that good according to all the beeping

Review №115

2021-04-07 20:13:12

Good eating here. Relatively cheap too. I recommend ordering online with the mobile app. Saves time and they have some deals on there only

Review №116

2018-03-22 02:50:05

Staff is really friendly and easy to order. Antonio helped us all the way through when we locked our keys in our car. Will visit again.

Review №117

2015-08-26 06:55:59

Every time I go they never make the food right chicken instead of steak.. taco instead of burrito ect. They forget the drinks, wait was awful too. I expect monkeys would be faster at flinging things.

Review №118

2017-02-15 03:14:24

Not any worse that any other franchise but the food is very poor quality. The last time I ate here it seemed I could taste something chemical in the food. I am worried what I did to myself by eating there :-(

Review №119

2017-11-16 14:40:16

Worst taco bell in history. Not only do the get the order incorrect every time but they also put no care into making the meals.

Review №120

2022-07-04 23:33:01

Employees can be a bit rude. But overall good fast food.

Review №121

2021-06-23 17:35:53

Idk what happened... but they got half burritos.?

Review №122

2022-03-05 04:26:36

Very good food for fast food. The only negative was the kid working the window wasnt very Happy being there.

Review №123

2018-02-19 06:15:42

Always consistent! Its a chain, and they have always provided the exact product I expect. The 3* is because they are continually understaffed, and the wait times are now predictably underwhelming.

Review №124

2021-09-04 18:50:08

Fast food, fast farts. Its hit or miss if the food will fight through your body and explode on the exit approach. Eat with caution.

Review №125

2022-09-08 22:56:49

Person taking my drive thru order extremely friendly!

Review №126

2023-03-14 10:35:10

Got my order right good service.

Review №127

2017-06-14 07:29:49

I went at 12:15 am and no one answered the drive thru. I called the store and they said theyre closed but theyre supposed to be open til 1 am. Taco Bell cool tho otherwise

Review №128

2021-08-23 00:39:26

Bad customer service the food we order the food we received was totally different. all food lovers don’t go there.. I will never ever go there !!!

Review №129

2022-05-22 19:46:02

The staff is rude in an unattentive my chalupas the shells were old stale and hard overall dissatisfied with my trip, waste of money

Review №130

2023-02-08 22:56:11

The taco shells are always crunchy, and nice people.

Review №131

2018-12-02 04:20:40

It seems like they go through phases, sometimes its fast, and sometimes it is excruciatingly slow. Still as tasty as normal Taco Bell.

Review №132

2018-03-02 20:07:27

It is dirty, workers are rude, and they take forever to get you your food. I stood there for 10 minutes before anyone even took my order, they all just looked at me like I was crazy

Review №133

2018-07-20 04:47:55

Potheads and cant roll a damned burrito. Pretend it is a really big joint folks. You want your weed to fall out on you? No, just like I dont want to wear beans. #NO15perHR

Review №134

2017-07-21 05:09:35

Long wait every time no matter how much food you order. Ordered a steak xxl grilled stuffed burrito. It had no steak in it, only regular taco meat.

Review №135

2017-06-13 23:44:10

The slowest taco bell Ive ever been to. Just ordered a burrito supreme with no onions took over 15 minutes to get it.

Review №136

2019-06-14 00:53:12

This is one of the BEST Taco Bells that I have ever found for giving you a valuable meal (anything you order) and people are always polite.

Review №137

2019-04-17 07:17:35

Foods served hot & crispy. Dinning area is clean and cooks are paying attention to details that customer requested.

Review №138

2018-04-05 23:53:10

I went inside to use the bathroom.. it was clean.. I ordered To Go and the food was absolutely AWESOME! Staff was really nice!

Review №139

2019-06-19 03:05:11

Pretty prompt service. Place was overall was tidy. Cant say anything as far as bathrooms because I didnt use them.

Review №140

2018-05-22 22:14:08

Usually quick inside at lunch time. The drive through is always very busy but the line moves nicely.

Review №141

2015-06-28 23:04:13

This taco bell is terrible. Waited 15 minutes for my food. The tables are dirty, the cashiers dont know how to take orders, the whole experience is terrible . Would not recommend

Review №142

2021-02-15 20:10:57

One of the best bells out there! Quick service and the order is almost always correct and made to standards.

Review №143

2018-01-15 00:21:28

Service here is super slooooooow. I’ve been here many times and it has always been the case. I haven’t seen this type of slow service at any other Taco Bell. This really needs to be addressed.

Review №144

2021-11-01 14:17:05

Sitting in the drive through for 20 minutes and havent moved....not because they are busy, but because they were supposed to open at 7 and its 7:20 and they still have not opened.

Review №145

2020-11-04 03:14:58

They always mess up the simplest of things. Regular nachos, just chips and cheese and either one or the other is always missing. So frustrating.

Review №146

2020-01-19 18:21:49

There isnt much bad to say about Taco Bell. The food is good and relatively inexpensive...service is rather quick...and its a good alternative for late nights.

Review №147

2017-05-31 21:07:54

Are you kidding me? I waited 35 minutes of my 45 minute work break for 2, thats right, 2 tacos. At least they were fresh.

Review №148

2018-05-18 19:33:47

Good food for a fast food place and the drive thru is always pretty quick and not too long of a wait.

Review №149

2022-06-20 00:09:03

Longest wait for drive thru. Should have asked the car in front to move forward and park.

Review №150

2023-01-10 22:46:35

Good food & a great place enjoy the atmosphere.

Review №151

2019-07-02 04:28:02

The staff is great but the place could use a good power washing. Going to try to find a different Taco Bell in this area.

Review №152

2022-07-11 06:30:48

Needs more chicken in the chicken soft taco. Tasted good though.

Review №153

2020-02-29 09:27:50

Other taco bell locations have told me the double decker taco is discontinued and wont make it. This location makes em everytime for me!

Review №154

2019-11-21 03:09:32

Worst service ever. Was told they couldnt take my order at the counter because they were under staffed. LAME.

Review №155

2018-12-15 22:46:26

I love the food, the wait is a little long tho because theyre short in staff.

Review №156

2017-06-22 19:25:37

Needs better management. Staff is unsupervised and drive through wait times can exceed 20 mins in the early weekday evenings.

Review №157

2017-01-15 21:19:28

Been sitting in the drive-through for 20 mins at this location...Very poor service. Rename to slow food instead of fast food

Review №158

2017-08-26 20:36:28

After eating there I was sick for 3days

Review №159

2017-11-27 19:54:50

This Taco Bell is so slow the past 2 times Ive come here theyve got my order wrong Definitely dont recommend coming here if you only have a 30 minute lunch

Review №160

2018-10-27 23:53:45

The crew dealt with rush hour fairly well. Can get decent meal without hurting the wallet too much.

Review №161

2016-12-22 16:30:03

Fisrt the customer service was very very poor..the store was filthy...and the food portions were realky disappointing..never will i set foot in a taco bell again!!!

Review №162

2017-03-24 11:54:55

Typical Taco Bell. They have good staff. No screwed up orders.

Review №163

2019-11-21 20:29:41

Very well ran, rarely any issues when dining at this location. Fast friendly service.

Review №164

2023-02-01 04:51:36

Portion sizes carry from visit to visit.... not consistent.

Review №165

2018-01-17 05:30:49

They have a lot of turnover, as any fast food...but it always seems to meet expectations

Review №166

2021-11-10 00:00:23

Food cold tired of buying there and I asked for hot food and still lukewarm ugh

Review №167

2021-07-03 23:51:16

Great staff and food handler makes my tacos fat. Love it!

Review №168

2019-09-09 21:59:01

Staff was friendly and efficient, but the dinning area needed a good scrubbing...

Review №169

2021-10-31 21:10:57

Drive thru is never the best but standard taco bell food

Review №170

2018-02-23 16:45:46

Eh. Fast food. What kind if review can you give from the drive thru

Review №171

2020-10-08 20:19:25

Nice remodeling Job!!Great and Fast service !!Thank you for keeping us hungry people fed !

Review №172

2018-10-12 04:39:42

Zero stars. >20 minutes for fast food duri g off peak . Are you kidding me?!

Review №173

2018-09-30 14:18:33

Always love Taco Bell, whatever meal box they have each month is always the best deal around

Review №174

2017-11-23 07:39:53

Terrible service and quality control. Go to a different location if youre looking to get Taco Bell

Review №175

2021-03-03 23:47:49

Literally every time I order chips and cheese they do not give me chips. At this point, I think I might be getting pranked. Taco Bell please stop!

Review №176

2019-05-02 12:06:21

Its a good place to get a fast tasty Mexican pizza and a soft drink

Review №177

2019-11-27 14:19:23

I love going to this taco bell. Their always friendly and fast

Review №178

2019-09-28 04:59:07

As of Sept 24th, 2019 they are remodeling but the drive through remains open.

Review №179

2018-03-31 06:02:06

Garbage everywhere!!!! Tables... floor...garbage cans over flowing.... spilled drinks on the floor empty cups on the floor...garbage on the counter where the napkins and utensils are at. Just a total mess....

Review №180

2021-05-26 05:20:32

Fast food, what can I say.It is nice when you can go late at nite

Review №181

2017-06-12 21:17:09

Went there twice. One of only 2 or three people in line, but waited 15 minutes in line before walking out. Awful service.

Review №182

2017-09-18 04:50:44

Standard drive through experience. The got 3 stars for getting the order correct

Review №183

2019-12-07 17:31:02

Thank for your service, and taking a time to celebrate together with my little girl, her BIRTHDAY

Review №184

2019-06-18 23:32:26

Messed up my order twice! Once with Grubhub and another one today ordering inside.

Review №185

2022-08-27 02:38:27

Damn good taco bell. Yum

Review №186

2021-01-07 07:35:13

This taco bell was surprisingly quick and accurate my last visit!

Review №187

2018-03-16 08:04:44

Great tasting inexpensive Mexican fast food, the $5.00 craving boxes are a great deal.

Review №188

2018-10-02 16:04:39

If you want Tac Bell this is definitely the right place but be warned they will take forever and they will mess up your order

Review №189

2020-12-11 17:37:24

Very slow and you got to check your order most of the time you not get what you order

Review №190

2020-01-19 04:37:12

Always a little busy, but great food all the same.

Review №191

2021-06-12 19:46:11

Its actually good, sauces are not too spicy

Review №192

2019-02-22 22:33:44

They make mistakes in orders easily, otherwise good place for fast food

Review №193

2020-08-07 11:51:03

Its Taco Bell... Good service, and friendly service. Food is OK.

Review №194

2022-03-21 13:57:49

This location is well-managed. The staff is perfect.

Review №195

2019-11-10 02:37:12

Not paying any attention to in store guests, messed up several orders before mine as I waited for over 20 minutes before I even got to order

Review №196

2019-07-17 06:30:36

No sweet tea and there food was ok...not made correctly

Review №197

2021-06-19 22:44:35

Food was ok, the music is still too loud. It’s called background music for a reason.

Review №198

2021-09-18 02:34:54

Clean store with good staff. Food quality is good as well.

Review №199

2019-01-06 20:11:18

Fast, kids love it, but many parents think it is probably not very healthy.