The Habit Burger Grill in San Rafael

Review №1

2023-11-05 22:01:12

The Habit Burger in San Rafael offers delicious, juicy burgers with a variety of toppings. Their crispy fries are a must-try, and the service is friendly. The casual atmosphere makes it a great spot for a quick, satisfying meal. Prices are a bit on the higher side but a solid choice for burger lovers.

Review №2

2023-10-08 04:22:24

We showed up at 9:00 pm to get some food to go. The restaurant was CLOSED!! It doesn’t close until 9:30 pm. This was on a Saturday night!! Really?? I bet the corporate office and likely the regional manager has no idea employees take it upon themselves to close 30 minutes early! Lost our business forever and we’re a family of eight who spend $100 min. every time! I’d rather go to McDonalds!

Review №3

2023-07-15 01:10:56

This place puts public safety at risk. Pleas read. It used to be an excellent review but now it is one star. Since I dont drink and drive we ordered delivery. Usually we pick up ourselves. They forgot the salad dressing. When we called them to get dressing delivered they suggested that we drive there, even after I mentioned I was drinking. Really!!!!!!! Drive buzzed to pick up dressing after paying for a delivery charge? You have got to be kidding me. When I asked what they could do I was asked to hold, and the next person to pick up the phone was corporate customer service. They transferred me so they didnt have to deal with the issue of their mistake. The corporate person was super friendly and nice and understanding but had no power to force the restaurant to deliver my dressing. I took the salad back the next day and spoke to the manager. She refused to take it back. Didnt even offer a discount on next order or anything. Terrible customer service.

Review №4

2023-10-19 21:47:34

The Caesar salad we got to share tasted so fishy we couldnt eat more than a bite each. I assume it was the dressing but it was frankly gross. Burgers were good, though

Review №5

2023-08-20 21:38:02

My order was wrong I had ordered no tomatoes or onions I believe they had not put cheese on it either, I took it up and I was very clear nothing spicy on it no onions or tomatoes I was halfway through the burger when I looked at it there was that some onions smashed into the meat that was extremely hot like there was hot sauce on them I dont know if the cashier made a mistake or if the cook just was not paying attention. The second time I went there was so much pepper on it you put too much pepper on your burgers. I used to live in pinole and I have it there was excellent they never made a mistake. Also the first time I went I went back at Mass them to please cut it in half and I think hes a manager of very heavy set Hispanic young man told me the next time ask us to cut it when you order these are very rude. You should send them to pinole to work with that staff and see how they act and how that restaurant is operated. I was never in the pinole store that it wasnt packed.

Review №6

2023-10-06 04:44:07

Ordered online; order was prepared incorrectly. Called to get a refund…no answer. There are plenty of other burger places that take better care of their customers.

Review №7

2023-06-09 20:58:06

Consistently a tasty burger that is reasonably priced. Service can be hit and miss, by my list visit everyone was kind and accommodating. I prefer Habit over Super Duper, but unfortunately this is the closest habit to SF city area so I dont make it there that often. Well be back for sure

Review №8

2023-11-10 23:57:40

Imma be honest, this habit is one of the best ive been in. The people were super nice and very good looking. Food was also very nice and good looking and

Review №9

2023-01-30 05:39:53

I had a Habit burger and fries at LAX late last year and enjoyed it, so while in San Rafael I stopped in. It was a disaster: $16 for an 18-minute wait to get a cold burger that had an incorrect modification and cold fries. Plus the interior was filthy and I had to clear a table and wipe it down for a space to eat.The burger are was not that big of a deal, I had ask for no pickles or tomatoes, but they had put tomatoes on it. Not the end of the world. But despite watching them actually grill the burgers, it was still cold! The meat was definitely warm, but more like a burger you would get from McDonalds where the meat was sitting in a warmer for a while. I expected it to be pretty hot coming off the grill.And I watched the staff continually make fries, so I dont understand how I got fries that were cold.It was not overwhelmingly busy inside, but apparently busy enough that they didnt have time to clean any of the tables. I think lots of people were ordering online and picking up. There was only one person at the counter when I walked in so I didnt fully understand why it took 18 minutes to get my food.I also want to note that the ordering process is confusing if you only use your cellphone. I opted for no receipt, printed or texted to me, but I got a text message saying my order was in process. I also got a text message when the order was ready. But it was confusing because they called out an order number, and I had no idea what my order number was. If youre ordering on the kiosk, be sure to get a receipt.I watched the staff while I was waiting, and it looked like they were all very busy and doing their best. They seemed very friendly too.On the plus side, the Diet Coke from the soda machine had the perfect amount of carbonation.

Review №10

2023-10-06 03:57:14

This hit the spot!! Tempura greens beans and fresh fries went perfectly with the grilled burger. Outside patio was ina parking lot but still will returnToday had the Korean burger with Kim chee!! Delish. Will return for that for sure