The young lady who checked us in was Excellent! Her name was Tomisha! She was professional, kind, informative, and everything above. We loved her so much. The rooms were nice and clean. I love the shower heads, awesome. The only thing I did not like was the parking garage, they should have security. And our room location. The rooms only have one location for the elevator. So the walk is long.I enjoyed my stay.
Positive: Room was comfortable and clean. Staff was polite and helpful. While it was under construction, they provided alternative for pool availability. Really liked the breakfast at the hotel restaurant. Negative: Wifi was for additional charge unlike other hotels we stayed at and parking was expensive with on alternatives.
Excellent hotel. Located just minutes from LAX with shuttle running 24/7. Reasonably priced for a westin. Great front desk service. Got upgraded to the suite using my suite night award, which really made the last night of my trip. What a great suite. Very clean and roomy. Check pics and video. Great view of the city. The executive lounge was stocked with drinks, some snacks and coffee/tea. There was some remodeling going on on the 12th floor. But it wasnt too bad. Highly recommend.
We love Westins. However, this one, I would never stay at again. The planes coming and going were incredibly loud. The protesting/picketing was all night long. There was a jack hammer that was working all night long as well. It was a miserable place to sleep. We did eat at the restaurant located in the hotel, and that was truly wonderful service and food. Other than that, this was not the leisurely experience we are accustomed to at Westins.Security was walking around all day and night. My kids were so scared of the people picketing as they were so loud and somewhat aggressive. We felt very on edge the entire stay. We did walk to the Hilton down the street, it was BEAUTIFUL!!! Highly recommend that over this hotel as they have no picketers, it was quiet, and absolutely gorgeous inside.
Terrible property, especially for a Westin. Basically right next to a landing strip at LAX; perfect if youre into staying up all night to watch the planes land. Otherwise, quite loud.As of this writing the hotel is under construction so its a bit of a mess. But that is temporary. Whats not temporary is the rude staff who have no interest in helping (I didnt even get directions to the elevator at check in, which is confusing because of all the construction).I was here on business and called to book a conference room. Was told they dont have any. Spoiler - there are hallways full of conference and ballrooms.I also asked for a restaurant reservation since I was with 10 people. I was told we dont need it but walked into dinner and noticed a sign with a reserved section for some other party.Most of our group complained about the beds and pillows being uncomfortable.My invoice didnt match what was billed to my credit card but after calling the hotel, being talked over and transferred, I was told they only charged me a certain amount and there was nothing they could do. So Ive been charged an additional $279 with no record of it and no explanation or willingness to help.The experience at this property is closer to a 2-star hotel rating. It falls very short of Bonvoys Premium category.
Waited forever to check in. Had to request room close to elevator: couldnt tell hubby was disabled. Even though listed. Ordered food online waited 30 minutes go down. Mgr says of I didnt check orders. Waited more. Put sweet potatoes fries in a paperBAG guess what: big soggy expensive mess! Plus soups listed: dont have. They sure like to cater to bar guests though! They have 2 bars! Guess if your just paying to stay and dont drink your not super important.
Positive: I¿m definitely investing into some of those mattresses. This hotel offers a very nice gym. I also recommend the Chicken and Shrimp pasta dish from the on-site restaurant(Daily Grill.) Negative: Late check in(4p)
I slept soundly on a very comfortable mattress, in a quiet room. There is a convenience/tourist shop on the ground floor that sells various goods such as floss, ice cream, chocolate, and other necessities.Parking in the adjacent structure is a bit pricey.
This hotel is in major need of a full renovation. The hotel lobby is currently under construction so thats a start but its a bit confusing on where to check-in. There is a ton of security on-site which made us feel a little uncomfortable. Elevators are very slow and dirty.The room was pretty old and dingy too. Carpet and windows were very dirty. Bathroom door didnt close. Also the bathroom light is on a sensor so if you go in there at night it illuminates the entire room and wakes up your entire family. Thankfully we only stayed one night before flying out of LAX.On the positive, staff was very friendly. Pack-n-play was provided and was very nice and clean.
So I never stayed at airport hotel! So many reviews and horrible stories. Well this was the best choice at the time of the family trip. And man was it a wonderful stay. The on-site restaurant very nice. The hotel ambiance was very pleasant the staff as well. When you check in they have red carpet for bonvoy line. The rooms were clean and spacious the window view is the airport which did not disturb my rest at night. They had valet so the car was ready when we departed. A lot good restaurants near the location.
I stayed for a 5 day business trip. The first day I checked in, I got a room facing the dog kennel. You can hear the dog barfing all morning and I asked if they can changed the room but the front desk said they can’t change anything. The next day I asked another front desk again and they moved me to a room facing the street. Unfortunately you can clearly hear the traffic all day and night and there’s some construction going on around midnight and early morning (5am), so I didn’t get a good sleep for those 5 days and get a fever at the end of my trip. I’m really disappointed by the room and noise. The price doesn’t worse it.
I have stay at this hotel everytime I visit L.A. I arrive Friday night the staff was rude. The line was long etc. Well this by far was the worst stay ever. On Sunday I went to hang out with my family just to around 9:50 am just to come back around 10:00pm to see that my room had been broken into. My items were stolen. I call the front desk they were acting very nonchalant unprofessional etc. They sent some unprofessional security who I believe broken into my room and stolen my items. I did a police report. As I was given my report someone else room got broken into. On the same floor. So I definitely know it was an inside job. Not to mention I pay 1,100 for this stay. The staff act like they couldn’t roll the camera 🎥 back etc. I’ll be taking further action with this matter. I’m stress not to mention my son was scared all night. This Hotel is a No Go! I will never stay here again. Corporate will be hearing from me. They didn’t offer to change my room after this incident. I couldn’t get any rest due to the protester early morning. I want a refund. Nobody at the hotel seem to care about there guests. Not to mention the pool was to open on Saturday and that was a lie. My son was so upset about that. Horrible Horrible place to stay!
Even though the hotel is under renovation my stay was a positive experience. The staff is polite and responsive to our needs. The rooms are clean and tidy. We ate at the Rock and Brews and enjoyed an amazing lunch. I ordered the French Dip sandwich and was delighted the au jus was not overly salty as is typically the case in most restaurants. Their peanut coleslaw has a spicy kick to it that I appreciate, and that really made a nice contrast to the dish. The location is close to the airport, so that is a big plus for this trip. I will return to this hotel when I return to L.A.
The Weston LAX is part of Marriott Bonvoy and it shows. The staff is excellent, especially housekeeping (very friendly, courteous, and accommodating). The beds are comfortable and linens are soft. There are shuttle services to/from the hotel to LAX and SoFi stadium for events. Security is present and you need your card key operate the elevator. The bathroom/showers are great and offer a more spacious feel than other hotels. The towels are soft and the offered products are plentiful & top-shelf. The Westin house the Daily Grill restaurant & bar and also has its own spacious (and elegant) lounge. The Westin is close to the 405 and the airport runways but the noise is not too intrusive. For the price: the offered amenities, the quality of the facilities, and the elevated level of service, make the Westin a great choice.
We enjoy the Westin outside of LAX. Their shuttle service is excellent from the airport. Staff was accommodating and we really like that NU car rental in the hotel, we find it to be very convenient and we have had great experiences with NU. The four stars is only because they were under construction and the pool was closed, but other than that, it was a good experience.
The reception girl was very rude to me yelling that my room card can not be together with my phone otherwise the magnetic is broken. Thank you for you advise but manner yelling and being rude is not choice. Then in the checkout she even said good morning. I hope they realise this kind of staff should be working in back house or not with customer service at least.The housekeeping is speaking very loud and they woke me up. Dont forget about the runway room and they are rebuilding the whole hotel. With noise all the time.So if you want to be treated bad and rude and also you dont want to rest, please choose this lovely hotel.
I had the worst experience staying in Westin LAX. Many areas of the hotels are either broken/old or under construction. Hotel is understaffed. The sink was dirty. The room was missing blankets and sheets. I waited for 3 hours and got it only after i talked to a manager. I had to carry my own bedding from the lobby to my room. This hotel has poor security. While waiting for my bedding in the lobby, I saw a couple who was very upset because their things were stolen from the hotel room.
Hotel looks fantastic, the renovations will make it even better. Location is very excellent. Does NOT offer complimentary Wifi in the rooms. We found our room to be spacious, but the mattress to be too soft.
I have been holding off writing this review, because I thought it may interfere with my refund. However, I dount i am getting a refund and have not heard back from westin since my original complaint. My daughter and I stayed October 5th following the pink concert. We got to sleep around 2 am and were awoken by yelling, chanting, drums and air horns at 445 am. I called down to the office and was told... they have security checking on it and have called lapdog for a noise violation. Around 6 we called and Sked to speak with corporate. They said they are filing a claim. I told them I was canceling my next night stay and wanted a full refund for both nights. Not only did they charge me both nights they charged for parking for two days.i have not heard anything regarding a refund and am out quite a bit of $ not to mention this was a horrible experience. I would expect better customer service and support from them. I work hard and take care of my elderly mom. This was my respite. Didnt turn out how it should have and I feel like they knew this was going to happen. A strike on the hotel was eminent and there was absolutely no mention of it. No plan if they had to close or relocate guests. 91 degrees and no pool. I honestly cant believe they got away with this its robbery. I want my money back! Description of hotel..under construction! Nothing special at all. Zero stars and Im being nice.
I was there for just one night, and I booked the hotel specifically because of the gym, and peloton bikes. Well I found out when I got there that the gym was under construction when I checked in the person who checked me in didn’t tell me there was a random room with some workout equipment, I found this information thanks to another guest in the elevator, going to this random workout room was very disappointing and I couldn’t workout. Rooms were ok, clean but the comforters were not super comfortable. Windows need to be cleaned
I booked a 2 beds rooms and was assigned a 1 bed. Waited for front desk to send a new key and after 10 mn waiting, I came down and was assigned another room that, according to front desk and the front desk supervisor, was not ready to use and I should wait 30mn to go in. What was king of awkward at 6:30pm, in that size of hotel....The door bell that was holding my baggages told me he would try to put them in the room anyway and came back 5mn later to tell me that the room was ready. But I was already leaving for dinner so I didnt checked the room.When I came back at 10pm, what a surprise to discover that the bathroom was in maintenance, the walls were broken, the shower has no faucet, so the room was totally unusable.I went down again to the front desk and was already king of nervous as my 80 years old mother will have to change room for the 3d time. The supervisor was really not collaborative, made me wait for more than 10mn to assign me a new room, didnt apologized or offered to send a bellman to help with the luggages. Actually he went to the back office and didnt even came back to talk to me.The hotel is being all refurbished and the new rooms are big and nice but the service is definetly something that will make me rethink if I wanna stay there again. I was expecting some discount or at least some apologizes.What a disappointment with this hotel company.
Pros: airport shuttle (runs frequently), clean comfortable beds, clean showers, close to airport, updated rooms, Starbucks downstairs, gym, quick check inCons: none really.If you’re looking for a nice and comfortable place to stay close to the airport, this is the spot! The shuttle runs regularly and check in was easy. The view isn’t great from the rooms but it’s an airport hotel. Great for an airport hotel
We needed to wait 3hours for the room with had a strong smell of chlorine. And the second room was only one bed when we we’re 4 and they sad it had two double beds. It was like they were joking with us and even trying to help.Even though the towels were dirty, the rest of the hotel was clean. They also have internet but you need to pay 15$ to use it if your not a member.
Though parts are under construction, signage to redirect as well as staff are appointed to assist. The esthetic so far is very nice. Clean rooms, soft beds, and great lighting in the room.
Positive: Good location -need updating Negative: This stay I had so many issues with my card being charged extra fees! Ate at the restaurant paid and tip got notice from bank my attempt to charge 50 was made from them. Pre paid for my stay then charged 200 dollar deposit . Add another stay--- again
This is the 2nd time with Marriott that Ive been given a room thats already occupied! Its not fun at all trying to enter a room after traveling all day, only to find out its already occupied. The first time, they tried to offer a bottle of wine. Second time, no acknowledgment and just gave me a different room. Time to switch to Hilton.
Positive: 1. The shuttle service for Beyoncé concert. 2. The Bell Hop¿s service changing my room closer to the elevator. 3. The free taco¿s after the concert. 4. Our new favorite hotel. 5. The bright lights in the parking structure. The food trucks av
Checking in late, the hotel is understaffed, so the wait to check in is long (nobody at the Elite line). The hotel is on a major street, so there is street noise (even on the 12th floor). The free shuttle bus to/from the airport runs every half hour (which is less frequent than other hotels in the area)
Stayed at the Weston Los Angeles during their renovation period. While check-in was a bit slow due to the ongoing work, the room itself was comfortable and provided a good nights rest. Hope to see the finished upgrades on my next visit.
Sadly, due to the renovation, many of the common amenities and upgrades were not available. There was no pool, or deck, Newspapers were nonexistent, Lounge access was granted, but was a poor attempt at appeasing elite members; an overall poor to mediocre experience. Hopefully the renovation will bring it back to its glory.
This hotel was the worst hotel I have ever stayed at. The pool was under construction. Horribly loud construction that everyone can hear bright and early in the morning! There were protesters screaming and banging drums at 7am in the morning and no hot water in any of the rooms! There was 7 of us staying here for work and barely 2 out of the 7 had hot water. What a horrible experience. Never staying here again!!
$35.20 for an hour and a half parking to come spend time w friends at the bar there. Would have valeted, but he was nowhere to be found, so I parked myself. Maybe next time go catch up somewhere else, or I have her just stay at a different place🤔Thank you for the reply below, but it misses the whole point of the review.... Its disingenuous at best to think anyone goes online to check parking prices, and you also completely ignored the first issue of not having a valet anywhere to be found, (Would have possibly been cheaper, as well?). Charge whatever you want for parking, the point is that it just leaves a bad taste in your potential customers mouth, so if thats what youre going for, then youve succeeded.
This place flat out sucks….. it is a Motel 6 posing as a luxury hotel1) no room service2) the independently owned and operated “Daily Grill” is cafeteria grade food at ridiculous prices- plus, they just make up their policies and hours as they go along!3) they shut down the restrooms in the lobby and 2nd floor during the busiest times- 6 PM- really?4) nobody seems to have the authority to change the TV channels in the lobby- instead of the nfl game, they had infomercials running!5) ice machine onn5th floor broken for 2 days6) swimming pool under construction7) Marriott Bonvoy app is useless here8) they set up a ONLY bar on the second floor during evening events…. Really ??? Cash Only??!? During a business convention?9) gift shop would randomly close whenever the lady needed a break10) TVs in the rooms with very bad reception…. Not surprising because the internet speeds suck11) in 2023, they charge daily for internet in the room …. Wow…. Just wow.,,,I could go on and on……. 0 out of 5 stars
I am staying here for this weekend, there is a huge protest on going between the management and workers, they have been playing drums and blowing horns since 4am.Couldn’t sleep, hotel said can’t refund .Please ensure to check if the protest is ongoing. It is impossible to sleep with such huge commotion through the night.
Self-parking is $49/day*. Internet is $15/day for regular and—stand by for extreme pettiness—$18 for “enhanced” internet for streaming. So pathetic. Am surprised they don’t charge you extra to use elevators and pillows.*If parking, strongly recommend you use one of the lots in the adjacent buildings. We used the one next to the Subway (the sandwich store) that was $12 for overnight parking and it was just a one block walk back to the hotel (if you need to pay by app, best to download that and pay beforehand and not as you’re leaving the lot I think).
One of the worst service. I booked a room for a day with my traveling companion. He started not feeling well. So I had to extend it. While at the front desk I paid for the next 2 nights for his room. I then made a reservation for another room for 2 days just in case he had caught something I didn’t want to catch it. The front desk guy booked me a room for a single king bed on the 12 floor. I appreciated that because there are protesters out side banging drums & outside the room I was previously in the noise from the jackhammer the were using to work on the pool was disturbing. They seem to stress sleeping well, but all the pillows snd sheets and smells does nothing for all the noise.Turns out the manager moved me to a lower floor 4 closer to noise and no king bed. I’m a tall guy so it matters. When I told the manager r she should speak to her workers she said she would. That did not satisfy my needs. So I forced to stay here because she said she put a hold on my card and she can’t release it. I will never stay here with this kind of manager or staff. Lies
We came from florida and came to this hotel to pick up our rental. The website said to pick up the vehicle just need two proofs of picture verification i brought my passport and Id. However the lady assisting us was very condescending and rude saying they only accept id and credit card strictly. I only had my debit card but she wouldn’t accept my debit card nor offer any other kind of solution. Then while i was trying to see what i could do, without telling me she went and cancelled our reservation. Cause she felt like it. Never experience someone so rude. We showed her proof of the website saying passport and id is accepted and she said only international people can do that. Awful lady
Excellent customer service and management! This was my second time staying at this property in the past few years. This time was unexpected as I was sent here by the Fairfield Inn El Segundo which had unexpectedly lost power for several hours. It was late at night (around 145am) and the front desk staff was able to give me a room as a walk-in in this case that the Fairfield did not transfer my reservation or information as was hoped. There were a few issues with my room which I later brought to the staffs attention, but it was so late at night I just wanted a nice comfy bed to sleep, and I surely got such! It was a very spacious room and bathroom. I was able to enjoy breakfast at the Century Lounge as a Platinum or higher Bonvoy member. I reached out to the staff and management following my stay and they quickly addressed some issues and went above and beyond to solve them! This certainly made me feel like a valued guest and I hope to stay here again! It is very convenient to LAX with several restaurants within walking distance. Also there are always plenty of staff available to assist for anything. Thank you Westin LA Airport!!
The overall experience was below the usual standard of Westin. The service was below standard, pool was under maintenance, executive lounge was close and breakfast was missing In restaurant. They somehow managed with a restaurant in the premise but it wasn’t as per the expectation. Building is old and rooms need to be refurbished. Will surely not coming back here. There was labor strike and any of the guest hardly slept well as they were banging and shouting outside the building everyday at 3AM.
This hotel has a car rental place called NU car rental. Straight up crooks. Prepaid for a car at 300 for 4 days. When picking up vehicle had to pay for liability insurance even though Im already covered. Then a 400 deposit. Then when I returned the car with a full gas tank with no damage, a day later they charged me another 170 and 700 without any explanation. Wont reply with my emails or text or phone calls. What a joke. STAY AWAY. Will never stay at this hotel with these crooks inside.
This was such a disappointment. I have stayed at a lot of Westins and this did not meet expectations. Had to wait over 45 for a shuttle. Called twice and they said they were on their way both times and then still had a long wait. Other hotels had 4 in the time we waited for the Westin shuttle.Once I arrived there was only a Trainee on staff. Jerry was great and very friendly but wasnt able to do a couple of things bc he was new. There isnt a pantry or even a vending machine. This is an airport hotel with people coming in from all over at different times. Should have something available.Rooms were newly renovated and that was nice but my bedding comforter didnt look fully clean.In the mornings from 6-8am, there were protesters outside with megaphones yelling and I could hear them in the 10th floor. No one seemed to have anything to say about it when I asked.I ordered at the hotel restaurant twice. Both times the food was good but the time for lunch it was empty...only had three people and mostly empty tables. My companion had a takeout bowl bc they just came back when I had ordered. The server said we had to leave bc of outside food which I get but the purpose of the rule is to promote sales. We werent taking up a table that someone else would be in bc the place was empty and instead of us both ordering dessert, I changed my order to To Go and we left and I didnt order anything else from the hotel even though the only alternative was Door dash or Uber Eats.The hotel wasnt terrible, the staff were friendly but overall I will not be staying here again.
Beautiful hotel close to the airport. Very comfortable beds and shower. We were on the 7th floor and it was very quiet. We didnt even hear the planes flying.The ac was not cold, and we slept hot, but we didnt realize the ac wasnt working well until 3 am. The free shuttle to the airport was an added bonus.
Stayed here twice already. Its my new to go to hotel when Im in LA. I love that the parking has security.The staff were nice, I was greeted and helped very promptly.During the second visit, they ran out of rooms with 2 beds, which I reserved originally, so my family of 5 had to make it work with a king bed and roll put bed.The hotel lobby felt very welcoming and had an upbeat vibe with a nice bar. I was with my kids, so unfortunately, I didnt get to hit it.There are plenty of elevators that approached pretty quickly. A key is needed to use the elevator, which I liked for security purposes.The rooms were always clean. The windows need to be cleaned to enjoy the view of the planes going by.Overall, a good hotel to stay at near the lax.
I am writing a review here in regards to NU Car Rental which is located within The Westin LAX. I am horrified that such a reputable name like the Westin is affiliated with NU Car Rental. I was completely scammed by NU Car Rental and am now in the fight for my refund which I was told I had already obtained. Do not rent from this company, they are unreliable, offer deceivingly low rates only to cancel you last minute. It is not worth the hassle.
Room was very comfortable and super spacious. Good restaurant downstairs for a dinner. Unfortunately I didn’t have a chance to visit pool, but hope I’ll check it next timeFrom cons HVAC system in the room only works as air conditioner, and can’t blow hot air and shower was leaking a bit when I was taking it, so some water was on a floor. But still recommend to stay here.Very convenient shuttle to the LAX, Starbucks across the street and walkable distance to the bus to Santa Monica Pier
We actually pre check in one day in advance in the marriot app and yes I know its subject to availability. We got to the hotel at 11:30 after 5 hrs of flight carrying 4 big luggages and a toddler room is not ready. Which is fine. Upon arrival I was explaining to the staff that I do have 2 separate booking and one is in the club floor, I even said would pay for the upgrade as we are leaving the next day at 11pm and wont even enjoy the breakfast and the cocktails the next day. We get back at 3 something we got our room, (1224) we got upgraded to the lounge. I called the duty manager yvette and told her the situation and just to make sure the key will have access to the lounge. So when I checked at 6pm keys are not working to 358 (yes thats their lounge) I had to come to the reception again and reactivate the keys, I asked if the keys will be valid for 2 days and if we need to check in again since I have 2 separate bookings. And surprisingly the answer is yes. As a well travelled person and a Marriot time share member, we stayed in diff Marriot hotels this is quite embarrassing and inconvenient other hotels can pre check in your bookings in one shot and activate your keys for 2 days how hard is that? Just ensure we signed all the reg form for the 2 separate bookings and collect the deposit you want. Anyway back to the lounge when I checked theres nothing in there just some snacks and coffee no hot food as advertised at 6pm. I feel like paying for club rooms in this hotel is not worth it doesnt really have an executive floor vibe as advertised, theres no exclusivity and its below our expectations. Plus this is really annoying and tiring the fact that youre just staying for 2 days before your long flight back to Singapore and you have to deal with this. Ill make sure Ill write a review and post this in all my social media. Our first and last stay in Westin LA for sure.Advice: Great location to the airport,thats it. just stay in the normal rooms not worth paying for club rooms.
Positive: Nothing. Negative: Good luck getting a good nights sleep at this hotel. There is some kind of dog pound next door. You hearing barking if¿s all night. We were on the 8th floor and it sounded right outside. Then to top things off they started construction on floor ab
First time at the Los Angeles airport Westin. Checked in and the we front desk girl was really nice and had s as great smile. The hotel is really nice and it is little older but definitely taken care of. There was a sign in the lobby saying the hotel is getting a “ new look” which will be really nice accordingly to the pictures. Checked into the room which was a corner suite that was Amazing! Bed was very comfortable, the Wi-Fi was good and the room was very clean. Will definitely come back next visit to LA
Hi, I am one of your Malaysian costumer. I stayed there for a night on 7th Oct to 8th Oct. During the checkout, I forgot to ask for the hotel invoice since our next flight was early in the morning. And currently, I already back to Malaysia. I already emailed to ask for the hotel invoice but I didnt get any reply.My confirmation id during that time was : 86458860Can you help to email to me the hotel invoice during I stayed before? Needed for the evidence for my company claim
Positive: The location was ideal for what I needed - somewhat near SoFi Stadium. This was a No smoking hotel which I appreciated. Negative: The parking structure requires a differnt elevator from the hotel rooms. This makes sense for security purposes but SUCKS when you have to lug all your belongings to the different elevators that are not close to each other.
The hotel is well maintained. The service is excellent. Were glad we had this getaway at the Westin!
Gionni at the front desk during check in made our stay comfortable. We arrived a few days back with children after a cancelled flight in the early morning and needed to sleep for a few hours. She showed us empathy and kindness.
Our washroom had no exhaust fan, Fridge wasnt working, windows glass pane was dirty. On check in, I was told that the parking would be $25 instead of $50 as I was staying more than 3 days. However, they later backed off & charged me full. There was a loud protest going on during our stay, it didnt let me sleep despite taking a sleep pill. Left a bad taste this time, despite the fact that we love Westin.
The bed and pillows are so comfortable, and I enjoy taking showers 😀. I was just disappointed with the pool not available and parking is too expensive. It should be a better rate seeing you already staying there.
Positive: The room was spacious and close to the airport. Negative: The lady at the desk said rooms start at $---but I went outside and got it for $---. The room was outdated and they put me next to a noisy person. The pool was drained and I wanted to swim so badly. For Marriott it was disappointing.
Eventhough the building was being renovated (lobby and pool!) and there was city construction outside, we still had a pleasant stay. Car rental and diner in the lobby were a plus!
Bathroom had no exhaust fan. Water shut off without notice. Rooms nice layout and clean. I had to go downstairs 7 floors just to use the microwave.
When I checked in, I overheard a man at the front desk saying how he was given a key to another person’s room, and he walked in on them. Definitely not a good first impression. Starting at the lobby, looks nice, but smells weird.The chairs around the lobby were cloth and they were not clean. Beds in the room- too soft and sunken in, there was no support at all. Also, when I pulled the sheets back the mattress was actually unzipped and you could see the filling? That is very weird and unsanitary. The sheets felt like printer paper. The shower was not clean. The shower curtains were those white ones, cheap and filthy. The garbage can had stains all over it, never been cleaned. The lamp shades were cloth, and those had stains all over them, probably never cleaned either. The sofa in the room was old and stained. The room smelled like old musty feet with a hint of urine, even when I opened the window to air it out. I am assuming the carpet and curtains are making the room smell like that, because they were also very old. People talked loudly in the hallways and slammed doors all night long, no sleep.The only decent things here: the dinner at the restaurant, it was delicious. 2-The free shuttle to the airport. That’s it. This is a Westin property, I think this company needs to look into upgrading their facilities. This is unacceptable. I am so thankful this was just a few hours stay, I ONLY stayed here to be closer to the airport for an early flight. Would not recommend it.
Positive: Beautiful hotel. Bed & pillows were luxe. Close to the airport but didnt hear noise. Staff was great, very helpful! Negative: Parking was $50
We were placed in a room that the drain in the bathroom did not work and also in a room that shared a wall with the gym. Whyyy would they make that a room?!!? We called and brought up the noise from the weights and no record was noted. We were woke up at 7 am on a Sunday to weights hitting the ground and shaking the room. We decided to pack up and leave. When calling and asking if there was any sort of accommodation that could be made, a discount of anything like that, I was informed no due to it being a past reservation. Do not stay in room 346 or you will have a shower water filled tub and iron weights shaking the walls and floors. Also when we went to checkin, oh, the pool is closed. The bar kept us waiting for drinks too. Bums out front and garbage on the sidewalks. I decided to stay at the Westin because I thought they were nice. The place was garbage. If you are looking for a nice Westin to stay in, this is not the one. Shoot for Napa instead. We will not be returning.
Actually didnt stay here. The lobby is really nice and the staff is friendly. I picked up my rental car from UN inside the hotel. Quick and Easy with shuttle service to and from the airport.
This is a great place to stay for your visit in LA. Close to the airport you have this Mariott based Westin hotel. Everything that you can expect from a class hotel is available.If you have a car or rent one, be aware that you can park your car in the carpark, but you have to pay for it.Secured parking is also available, but then you pay more.The bar in the hotel is good, but a bit loud. When you have a hearing aid it is sometimes difficult to have a good conversation.
This hotel is perfect for small trips throughout LA since it is perfectly located near the airport and you get great value with new renovated rooms and professional service. Highly recommend!
Great for few days parking if you want to leave your car to go to LAX. They have a shuttle that runs every 10-15 mins. The rate is less expensive than others and the reservation online is easy. Just drive in to their parking lot to park. Walk up to the front of the hotel to ride the shuttle and thats it. To leave, just show the bellboy at the parking counter your ticket and proof of paid reservation.
Avoid this hotel! At least for the immediate future. Pool is closed for renovations for the entire July which was not mentioned when booking. For Marriot platinum members the lounge is also closed for renovations and the alternative is a 25 dollar credit. There were also protesters outside the hotel at 5am which woke us up. I guess this is out of the hotels hands however be aware...
Got woken up at 5am by their striking employees, so... The GMs reply is completely untrue. The protesters were on their property, in fact directly in the front entrance. The Westin also locked fire exits in order to keep out the protesters. Which forced us paying customers to have to walk through the very loud and unsafe picket line of protesters were banging drums and using bull horns.
For the price I paid, I was incredibly disappointed with what I got. For a traditional room, breakfast is not included. The rooms are not soundproof, I can hear people talking and walking in the hallway and the person in the room next to me open drawers and move around in bed. There were deep dents and other scratches on the drawers, stains on the sofa bed, the lamps didnt look like they were properly cleaned nor did bathroom counter near the makeup mirror. My door also didnt shut all the way, so if people walked by, the door would make noises. For the shower, theres a rainfall shower head but the water pressure is not impressive and it was a bit confusing to even turn on. Ive stayed at cheaper hotels that were better and included more. However, despite the room not living up to my expectations, the front desk receptionist was really nice, it was about 10 minute drive away from my destination, and I was mostly able to sleep pretty well except for being woken up by what sounded like someone hammering a nail in the room next to me. For the most part, it did what it needed to do, but for the price, I was still nonetheless disappointed.
I checked in Tuesday night, and the construction site across the street was drilling rocks until 1am. Woke up the next morning and grabbed coffee at the coffee shop in the lobby at 6am and they had active construction happening IN THEIR OWN LOBBY at 6am. Jackhammering the tile flooring by the escalator. I could not order my coffee with yelling at the barista, and then I had to sit and endure the jack hammering for the next 30-40 minutes while I ate my breakfast and waited for my ride. I wake up on Thursday morning at 5am to DRUMS outside the window. Thinking “oh it must be a street performer, they will go away…” NOPE. Turns out it is employees of THIS HOTEL protesting. They continued to bang on the drums, yell on mega phone, chant and play instruments in the courtyard of the hotel from 5am until 5pm. Don’t even think about going to enjoy the restaurant on the main floor lobby- you can’t hear yourself think cause the protestors are so loud and the jack hammering in the lobby continues on all day long. I asked to switch my room so I wouldn’t be so close to the picket line and maybe I wouldn’t be woken up at 5am the next morning as well. But they were no help…and then on top of all this- the AC in my room doesn’t work and the window doesn’t close. What a horrible experience. I understand the picket line & protestors are trying to make a point, but now they’re involving your guests and effecting my life and my vacation/trip- and I didn’t sign up to be apart of this. And yet here I am.
Sound insulation is terrible! Stayed here for a business trip and I asked for a quieter room due to noisy neighbors, they reassigned me to one close to the pool, which you can still hear kids screaming at 9:30pm. Room is spacious even though bathroom is a bit outdated. Pretty clean.
The management is this hotel is not at all where it should be at. When I stepped into the hotel to check in I was given a room and a key and after getting all our luggages to the 11th floor via the elevator we come to find that the room we were given was only a one bed room and i paid for two. So of course we go back downstairs and try sorting it out and we get another room on the 8th floor this time, once again we go up and what do you know, its another one bed room. So you know how it goes we once more had to take all of our stuff back downstairs and we requested to speak with someone else to get us the room we paid for and confirm that it is in fact a room with two beds. The person was apologetic and so was the person before but we were then offered a dining credit that we could use in the hotel which was acceptable. What wasn’t acceptable is that once we left the hotel and the finalized the bill we we’re literally charged for all of our dining which was supposed to be credited off through charging it to the room which we did. I called twice trying to settle this charge, and I still have yet to receive my refund. After the first call I was told that they brought it up to the manager and he/she would process the refund. Two weeks go by and there was still no refund so I call once more and I was told to call another department that wasn’t open at the time of my call. At this moment writing my review I still have yet to receive my refund for the dining credit which I was entitled to in the first place. I am utterly disappointed in The Westin. Although the rooms are very nice, clean, and sleek this experience for me as a Gold Elite member was very disheartening. I hope after my detailed review this helps for the Westin management to better create their experience.Edit: 8/11 I called the hotel once again after being told my refund was being processed and the person I spoke to today has no idea what Im talking about. They said there was never anything that was processed but they said they can do it for me. Its been well over a month since my stay and I am still waiting to be credited back what I am owed.
My second time staying here on business for a full week each time. Check in was just okay, no mention of any amenities, elevator location, pool etc... The bar service is not great but good accept both stays when visiting the bar there are the same two girls working on Thursdays happy hour time that are horrible at dealing with customers. No greeting basically ignored until I have to get somebodys attention to order food and drinks. After finally getting my food order in I waited about 25 minutes. After that the same girl that supposedly took my order came up to me and asked me did you order food? Seriously! Westin, train your employees to be professional and do the jobs theyre hired to do. Who ever the bar / restaurant manager with the pony tail is should be replaced. He spends way too much of his time flirting and joking with the female bar employees while us customers are ignored. He would never work for me. Maybe hes the problem??
The attached photo sums it up perfectly!Their beds and pillows are super comfy! I literally want to take them home!!! (the only thing that could be improved is the temperature and pressure of the shower water... it wasnt hot enough to our liking....room # 476). Still, I will.come back and sleep a lot here! 😁😉😇🥰
Positive: The hotel is located close to the airport and provides shuttle service. Negative: The hotel is undergoing renovations. The pool was closed during our stay. Their affiliated hotel allowed access to their pool but we should have just stayed there.
I will never stay at the Westin again. Staff at the front desk was incredibly rude. I had just gotten off a cruise and had pulled my money out of my account because I Didn’t want to use my card in Mexico but left enough on my card for them to put a hold on my account what I wasn’t expecting was the hold to be $200 because I booked threw a third party. When I expressed this I was told I could make the walk to the bank on the other side of the free way or I could just stay at the La Quinta Inn as if I wasn’t good enough for the hotel and should go somewhere I belong. I asked to speak to the manager and when the manager came out she didn’t show any customer service just simply said “ we don’t do cash deposits “ but that’s not what I was even asking for and she would have known that had she showed some sort of customer service and asked what was going on.Beyond that the hotel was under construction so the pool and hot tub were closed which I wasn’t told until check in but we could go down the street to the Marriott and use theirs but the Westin wasn’t providing transportation so we would have to walk (15 mins) or pay an Uber.This has nothing to do with me not having the money. I had money but have never had to put such a high hold on my card.I finally get up to the room it was decent butthe tv barely worked ran super slow and the shower only got to luke warm. I had called for an extra pillow and blanket at 1pm and then again at 430 pm because I never received finally got them at 5 pm.
Older but respectable hotel at LAX with decent size rooms that are dated but clean and tidy. You won’t go wrong with this hotel if you need a place to stay for one to two nights. Shuttle service to airport is good.
This is an easy to find and access location on the main drag to LAX. my sister used the hotel parking combo for a week long training trip. We ate at the hotel restaurant. The food was tasty and the service friendly. The parking garage was easy to find, simple to find a parking spot, and exiting was generally easy. We checked out at the desk. You can also check out your parking at a kiosk near the door. Just pop your card in the slot to exit. Car ahead of me struggled with that concept and was trying to tap to exit or something. Lol someone got on the intercom to help them.
This property is under major renovations. We were welcomed with a loud jack hammer noise in the lobby that went on for many hours. Smell of construction dust everywhere. Someone ought to make some rules around operating a hotel in such conditions.
Positive: Loved how friendly staff was from valet to the bar and everyone in between. Room was clean and beds were cozy! Negative: Parking was a little steep but that seems to be the norm these days. That being said the parking lots were easy to navigate to and from hotel
Positive: Hopefully the masses will rise up and overthrow. Negative: The pool was not functioning as they offered the Marriott to be taken by shuttle. Too much hassle. The biggest turn off: there is a strike, and nobody notified about this occurrence. Otherwise, this room would not have been purchased.
Worst hotel stay in Westin I have ever experienced. The whole place is under construction. Staffing is stretched and nobody was available to move my room. Shocked at the lack of concern and resignation of the staff to the state of this property. I would avoid.
One of the best hotel i’ve ever been to! the place,facilities,foods,employees and the ambiance it was spectacular. the room is clean and smell so good. all in all it was perfect experience. Good job westin! i’ll be back soon. thank you for the good service.
Exceptional experience!! Every team member we interacted with was kind, professional and greeted us with a genuine smile. The property was immaculate, rooms were spotless and even though this was an airport location, we slept with no interruptions. We would absolutely return!
Rooms were very nice... Atmosphere was good. Enjoyed watching the planes land and takeoff. Right down the street from Inglewood and Crenshaw.
This is a review for NU Rental Car which is located inside the Westin Hotel.NU Rental Car gave us a reservation thru Hotwire and no more information. So when we arrived at LAX we looked around and around everywhere to find NU Car Rental and they were nowhere to be found.After calling Hotwire and them telling us to call NU Car Rental, and then NU Car Rental not answering and sending us to an automated text message system and 45 minutes later we found out that we were supposed to pick up the car in the Westin Hotel by taking their shuttle.The shuttle took 20 minutes to come and it was full so we waited for the next shuttle and finally made it to the Westin Hotel and NU Car Rental.This so far was a horrible experience but when I got to the NU Car rental front desk I was told I was 2 hours late and so I had an $87 fee for being late!! I was later because there was no information about where to get the car and then when I knew where to pick it up there was no shuttle!! so I was 2 hours late and instead of giving me an apology they penalized me $87 for being late!!!NU Car Rental is a horrible company and they will penalize you for anything they can.I tried to get the name of the person that was helping me but she was rude and not gave me her name. She was wearing a badge but it was intentionally backwards so I could not see her name.
Positive: Staff was friendly. Negative: They charged us for three nights of parking when we only had two. Still have not corrected it.
Very nice hotel. Stayed one night. The rooms were very clean and smelled fresh. We were able to leave our bags up front until our flight left that night. Free shuttle to the airport provided. Restaurant also onsite. Very close to the airport and close enough to catch a bus to go around town. Would recommend.
I dont recommend this place. $50 parking each night. There is some sort of massive dog kennel in an adjacent lot below. Im on the 9th and there is continuous barking from many dogs. Plus they are doing construction inside the hotel. Dont waste your money, you will be disappointed.
Positive: Check-in staff are friendly and accommodating. The rooms are spacious. Negative: .There is a piano in the lobby but I was told no one is allowed to play it.
Excellent check-in for our one night stay. Room is clean and comfy, stylish. Friendly front desk, a nice gesture of self parking comp as we arrived late and are leaving 5:00 AM. The lavender oil roll on was a stellar touch. Thank you Westin!
Positive: Room size and cleanliness. Staff from front desk to security were very friendly and accommodating. It was very quiet and the view from the large picture window was beautiful facing the airport. Negative: There was nothing that I disliked about the hotel and staff.
The bed was very comfortable. The room had quite a few noises going on all through the night and morning. The free Wi-Fi was weak at best. The air-conditioning was fantastic. Overal... meh.
Hotel charged me twice (double the cost) for a missed stay. Front desk manager Veronica did not respond to return emails about the charges and closed all inquiries I made through the Marriott customer service portal with no comments added. Every time I called and asked to talk to someone, ALL the managers were in a meeting. Marriott customer service said they could do nothing and it was all up to the hotel. Complete stonewalling.Do not stay here! God forbid something goes wrong, they will not respond to your inquiries and will defraud you of your money.
Dont book here unless you want to roll the dice on getting a room next to a very active construction site. Construction Friday afternoon upon arrival, awoken Saturday at 6 am to banging, sawing, grinding etc. I checked out and moved down the street to the Hilton and had a much nicer experience. Wish they would allow video posts w reviews so I could show just how loud the construction was. When I was down checking out and getting refunded my neighbor was in line doing the same. Major pia.
Positive: The gentleman at the Valet was the friendliest person. And the welcoming scent in the lobby was very nice. The price was good - I would not pay more than $---night Negative: Location was far from car rentals. There was no ¿Welcome to the Westin¿, just the obligatory ¿I can help you here¿. The room was very dated and although we could not hear the airplanes flying by, the traffic below was very loud. Towels were r
The only thing that’s going for this place is the location. The lobby is beautiful but once you make it past that, it is terribly outdated. The walls in the hallways going to the suites have brown stains. The rooms are soooo outdated! We had a creepy secret door in our room next to the door to exit the room, it really was unsettling. I never seen a hotel with a secret door in the rooms. The shower head was dirty and hardly any pressure came out. Broken lamps, dirty sinks and the parking is outrageous! They charge way too much for parking while not even having an EV charging station. We actually had to go to another hotel 8 minutes away every time we wanted to charge our vehicle. Definitely not worth the price you pay for parking there. They DO NOT HAVE FREE WIFI!!!! Wifi is $15 a day absolutely ridiculous!!! Oh and don’t forget they charge you $200 extra in “tax” fees when you get there! There was also a “duplicated charge” charged to my bank account 3 days after we checked out but that was eventually refunded to me. However, very inconvenient because now my card is frozen for their mistake!
Positive: Very clean lobby, great shuttle service to airport Negative: Room was not that updated or clean feeling. Pool was under construction so kids were disappointed.
Room smells cigaretteFront desk was rudeNo room serviceShuttle tool ages to show up.Old and dirty
Positive: Location was nice. That¿s about it though. Negative: Under renovations and wasn¿t very clean. Staff wasn¿t too friendly upon checking in either.
Positive: The bed. Negative: They were doing construction during our stay. Nobody at the front desk made it known they would be doing construction. They started doing work directly under us at 8:00am. I have insomnia and already have trouble sleeping. Would have picked another hotel.
I booked this room far in advance, but had I known the Union would be striking, I would have taken my money elsewhere. The striking outside was intrusive and distracting… as it should be. I really hope Marriott can get it together and compensate their workers properly.
Great place to stay. We recently stayed to take an early flight the next morning. The 24 hour airport shuttle is very convenient.
NU car rental is located here.I rented in February and 3 months later they charged me 286.02 for someone else’s parking violation that happened after the car was returned plus some other fees.Don’t rent here!
As a previous Marriott International employee, that has worked at a Westin, I expected so much more. Check in was OK, not much information was given at all. I asked about parking validation, and she stated that parking was $49 plus tax a night, and there was a separate ticket that she had to issue to me for in and out privileges. I also had to ask about some of the amenities, because none of that info was given. The first room I was given was 606. It had an adjoining door, which at first I didnt mind, but then I heard 4 men in the connecting room. I called to let them know that I was alone and didnt feel comfortable in that room, the furniture was broken, and was overall not a good room. No apology was given, however, they did switch my room to 862, which was much better (Stay Well floor). Westin is my favorite brand and Im not too sure if I would stay at this one again.
Positive: What I liked best about the hotel was the checkout. There was a strike going on that left the hotel short staffed, noisy and everything that I was normally accustomed to was not available, like the elite members lounge.
The only place I stay in when I’m in Los Angeles great hot tub centrally located great bits I think one of the best merges in the history of mankind with Marriott
Lobby under construction, bar TVs not working, elevators are nasty. Rooms are nice but the whole package is not marriott or Westin quality.
Sham of a business beware. We booked a car rental months ago and these scammers gave our reservered car away when we arrived for vacation. Terrible attitudes and terrible service. They Just left is in the dust with no help and no car just stranded here in LA. Avoid NU CAR RENTALS AT all costs!!
Looks like they are currently refurbishing the place went for a seminar,$60.00 valet. Everything is less while we pay more. Air conditioning was doing it job in the ballroom.
JUNE 2023The Fitness Room has Lifetime Fitness treadmills and free weights, the heated pool was a delight after my workout. Parents of 2028 Olympic athletes will enjoy the spotless rooms, quick check-in service, free parking and close proximity to Fox Car Rental. Begin your planning after next summers games in France. Go USA!
$200 security deposit (1 night)$50+ parkingRoom smelled like smoke (wouldn’t change my roof).Lobby filthy from renovation (so they say but it wasn’t near the renovation).This isn’t my first stay in this hotel. Will for sure be the last.
I do not think I have been in such a large accessible room before that was not a suite! We could have had a party! Great room set up for access. Adjoining room too however the people next door we had to ask to quiet down (the kids kept trying to get into our room) as they were a bit loud. So thin walls! Good Elite service for breakfast/appetizers but for people who have allergies/gluten intolerant the offering is very small compared to what other properties do (often allow me to use restaurant instead). Accessible Parking was excellent right next to door. The overflow accessible parking was less desirous! Nice hotel - too bad weather was poor and could not use the pool.
My stay at this hotel could’ve been better. The internet was not for free in the room, and I didn’t feel like paying. The TV was not working; I figured I’d need to pay to get it to work. I love the restaurant. I had breakfast there and it was delicious but more expensive than what it would’ve cost me elsewhere. Would I consider choosing Westlin hotels again? I don’t think so, considering other alternative options.
Positive: The security personnel was absolutely amazing given the area and sketchy things that take place. I was absolutely amazed at how secure the hotel was. Very clean and comfortable stay, i will definitely stay again Negative: Front desk employees aren¿t as friendly, they came across very judgmental, we were visiting from Mercer Island, Washington and I have young adult daughter who were very excited to enjoy California sunshine, the front desk seem to assume otherwise. Not
Nice hotel, but not the quality of other Westins. Large room. Parking garage for $50/night. Overall 3.5 stars
Great hotel. Very clean with very polite and helpful people. Location is great. Very close to the airport and beach. Staying again and again.
I am a Marriott girl! I usually stay at the Hilton, but this time I chose the Westin. Maybe I just received a really nice room, but my room is waaayyyy better than what I get elsewhere around here. I love that it came with refrigerator! Comfy bed, clean bathroom, no rust and/or old appliances. — I leave Sunday, Let’s see how I feel by then. Lol
Location of the hotel is a short distance from the Airport. Upon arrival, I learned Valet was approximately $60 and self park was $8 less, so it only made since to Valet park. Upon entering, the lobby of the hotel was beautiful on the inside. Lively crowd along the bar area. Great appetizers at the bar till 11pm. I ordered the Ahi and Wedge Salad. They seemed to be very popular choices amongst the bar customers. However, on this night in particular, the volume level was high. It was hard to enjoy the atmosphere and ambiance of the hotel. The hotel room was nicely decorated and the bed was very comfortable. Unfortunately I got very little sleep between the loud construction taking place at the hotel and the large kennel located directly below my room. I learnt that DHS houses all of their airport dogs within their facility. The dogs bark and howl throughout the night and early morning. Such a tragedy for Westin. Otherwise, staff was friendly and eager to accommodate needs of the guests.
The Hotel does not offer dine in service! Which means you betterMake Reservation !! If you wantYour room Cleaned you better ask.I thought that was part of the service 🤔The Valetta LAZY, SLOPPY, CLASSLESS!! They should be FiredAnd get a New staff!!! The front deskClerk was RURED !!The Room was spacious, but the bedWas very firm!!
Booked via jet blue vacation bookings but looked at the website prior to coming. The construction (which only impacts the upper floors) began at 7:30 am and continued until the evening. The jacuzzi was broken. The water would only stay hot for around 20 seconds. (Had to continually turn it off and on again to get a hot bath which took forever), and PATRICIA at the front desk LIED and told me there were signs at the elevator clearly stating that the hotel was doing some construction/stating the hours of construction. There were NO signs. She then told me if I would have looked on the website that I would see more information about the jacuzzi and the construction. They mention renovations but no where does it state of you stay on the higher floors renovations will wake you up out of your sleep and our jacuzzi is broken. Kim was nice and at least she listened to my complaints. Waiters at the daily cafe were amazing, the room cleaners were wonderful. Overall I would say book somewhere else until they get their stuff together.
Positive: Proximity to airport - shuttle to airport. It had my car rental place inside making things very easy. Negative: No.
This hotel is very nice and super close to the airport. Couldn’t even hear the planes go by. The car noise was louder than the planes lol. The room was very nice and the food was good. Good location, close to santa monica and venice beach. Staff was nice. I would come back to his hotel in the future.
I had a bad experience during my stay at the Westin Hotel. It took me 45 minutes to check in at the hotel. I paid 33$ for my parking but there was not an empty spot for my car to park at the hotel garage. It took 30 minutes to find parking in the 5-floor garage. The parking garage was overbooked. And some of the parking spaces were reserved by third-party rental cars. I was traveling with my family. My family members were affected during this process. It took us 1 hour and 15 min to reach the room finally. The room was a complete mess. The sheets were not clean, the air conditioner was not working properly. The bathroom was not clean and we could see boot marks on the surface. Also, it took 30 min to checkout. We never had such an experience with Marriot before. The hotel staff was not responding well to the issues. Overall this hotel was very much disorganized and not properly managed.
$50-$60 parking A DAY. No complimentary breakfast. Pool out of service. The view sucks and it’s just dirty windows from construction.
Ive stayed at the Westin many times, it is close to the airport but far enough into LA. It is within 5 minutes of every major highway. The rooms are spacious, quiet and dark. The lobby bar is fantastic, great setting and the restaurants are good. A secure parking structure is attached for guests so no wait for your car.
Parked in their parking garage and vehicle was vandalized and not drivable. Hadnt had a problem before using their parking garage. Wont do it again.
We stay at the Westin the night prior to flying out of LAX. Our most recent stay was great! Clean, comfortable room.
Very comfortable rooms. Local to airport. Under renovation, so a little discombobulated.
Hotel charged my card $200 ($199.54 to be exact) without informing me what the charge was about. Called them 4 times for clarification on the charge. At first, they said it was a check-in deposit and the deposit was placed on hold (it wasnt placed on hold but was an actual charge according to my bank). Week later, the charge wasnt reimbursed so called the hotel again. They connected me to the accounting department and mentioned the charge was wrongfully made due to an error. Hotel finally reimbursed me, 17 days after my stay, $145. Took out $55 from the $200 for parking.Long story short, Westin wrongfully charged my card and stole $199.54 from me. Got a portion back but they would have kept the funds they charged hadnt I made those phone calls. Neither an apology nor a compensation was provided.Will not stay here again.
Even with earplug this is by far noisiest hotel ever stayed in. Next to major highway and busiest street to airport, yet single pane glass was use for windows. Manager take note you can return your cost from lower energy consumption within few years from double pane glass and improve noise isolation!
Parking issues - so expensive that infringed on business meetings. Furnace noise from broken air filter was an early wake up. Staff was friendly and fixed issues but the renovation was needed in the pool area more than the lobby. Coming soon signs we’re up for renovation.
Worst hotel experience ever.Our room smelled like smoke and we woke up with flea bites. This is not a Westin-level hotel. It is awful. Don’t waste your money here.
Nice pool and hot tub. Renovations are going on at this time. Great Hotel
I was there for a 2 day seminar but didnt stay there as I live local. Hotel staff helpful and nice location next to LAX is hectic. Parking rates are insane, if you are there for a day its over $50 for parking. Food there was banquet seating and it was lower end wedding quality in my opinion.
When I first checked in, there was only one staff member at the front desk! The young lady that checked me and gave me a $30 credit towards food and beverage, well that never happened because I have pawn check out. They never gave me that $30 credit! when I checked into my room, the sheets had sticky crusty stuff on it, the room was not clean the way it should! This property should not be called the Westin! The customer service is absolutely horrendous! I woke up to banging around 8:30 in the morning and it literally took them 10 minutes to answer the phone, and the man that answered the phone had such a horrible attitude. When I said, does it always take them that long to answer a call from their guests mind you I am titanium with Marriott. I travel a great deal and this hotel is by far the worst experience I have had in a very long time, and just to add insult to injury they charge my credit card three different times! A one night stay ended up being over $700 on my credit card. I’m waiting for these pending transactions to drop. Stay away from the Westin LAX. There are other hotels that will definitely meet your expectations.
Came here for a business trip. Extremely rude staff and ignorant managers. Refused to help me in any way or work with with me at all. They dodged all my concerns and made up random excuses. Awful service, seriously some of the worst management and staff I’ve ever seen. Do not book at this hotel, they don’t care about you. They won’t take care of you. Nor will they help you if you have a problem. Yes it’s a nice “luxury” hotel, but I wouldn’t stay there even if you paid me. Been to less nice hotels with excellent service some of the highest experienced staff. It seemed like they randomly pulled a raffle to pick the manager, maybe it was her first day. But looked like whoever trained her was also their first day as well. Whoever was in charge of the front desk on 12/13, is unqualified to manage any part of the hotel. I wouldn’t even put them in charge of the parking. Not sure why I ever would pay for a hotel when the staff and service is non-existent.The motel 6 down the street has free parking and a more helpful staff. Not sure why parking is $44 there when right next door it’s $10 as well.. also closer and nicer. Didn’t even feel like premium parking. What a complete joke.
Decent hotel. First room i got smelled a little musty so they switched me to a better one. Staff was great. Breakfast for elites in the lounge was a bit disappointing only hot options were eggs and oatmeal. Wifi also couldnt get working on my phone. Parking here is extremely expensive at $50 a day for self parking. Id probably avoid this hotel in the future
Negative: The bed sheets were not changed and full of filth (such as hair etc.). No housekeeping at the time so we had to change all sheets and covers. Management thought discount of one day parking should be enough to make it up for a room was not cleaned.
Good experience. Complimentary water and early check in. Room was clean and well furnished.
If you have elite Marriiot benefits, this is what you should know:When you get bumped in a busy place, you instinctively check your back pocket to make sure your wallet is still there. But if that happens at this Westin, its not a pickpocket. It’s just its greedy management rummaging through your wallet. More on that later.First a few positives. You get the Westin bed which is one of the most comfortable in the industry. The TV in the room is nice sized and features Showtime. The Executive Lounge, an Marriott elite perk, is well stocked with bottled water, soft drinks, and there is coffee machine that dispenses a large selection with the push of the button.In the evening the cocktails at its Executive Lounge (elite) are not complimentary. As a matter of fact, the hotel charges its most loyal customers, DOUBLE the price compared to the bar on the first floor. Pay $14 for a glass of wine in the lounge or go downstairs and pay $7. In the morning you won’t be treated to complimentary breakfast in the dining room. Instead, you will need to settle on the limited breakfast in the lounge.Upgrades at this Westin is like playing a game of roulette where the ball always lands on disappointment. I checked into the hotel a month ago and the front desk clerk denied that upgrades for Marriott elites existed. The second time I was upgraded after a request.Recently, booked the wrong date and asked for it to be CHANGED. Years of loyalty to Marriott did not go unrecognized. They charged me for the original reservation and then they charged me again. The hotel didn’t CHANGED the reservation, they doubled the rate.The Westin also ran an UNAUTHORIZED $150 charge causing a Chase fraud alert. I wrote Taylor Franklin, Operations Manager at Westin, about this. She gave ever shifting explanations of what happened. First she said it was probably due to system upgrades. Then she replied: “It looks like, it doesn’t look like we tried to take an advance deposit”.Quantum superimposition allows something to be in two states at the same time. Taylor is saying this property DID try to take an advance deposit and DID NOT try to take an advance deposit at the same time. Taylor concludes by saying she is an effective communicator!
I dont normally post reviews, but I am posting here because I was completely disappointed in our stay here at The Westin. The bare minimum of having a clean room and no bugs was met but other than that we had a horrible stay. We were charged $100 for parking for two nights. We were also charged a bunch of other fees on top of that. At checkin we were asked to provide my credit card (standard), but I was unaware that doing so meant I was charged $114 of added fees until I saw the receipt that was emailed to me the morning of our checkout. On top of that our room wasnt made up and the lady at the front desk was really short and rude to me and my partner. We are very polite and acted professionally towards her. (Generally when this happens, its either because Im a young female in my early 20’s or that were biracial couple). In addition, if you want Wi-Fi its going to be $20 a day. Through and through, its just disappointing to stay here. If youre going to stay somewhere near LAX, dont stay here. There are a bunch of other options in the area that have the correct/basic amenities that hotels should have along with better service.
I waited for 45 minutes in the heavy rain for the shuttle at the stop right by the terminal. Twice i actually stepped out into the road to hail it but it still drive past me. Three attempts to get on the shuttle to the hotel just is not good enough. The drivers need to be retrained. The room was ok but had the remains of a persons beard trim left on the vanity in the bathroom so i spent 10 minutes giving the bathroom a clean. Really not what i wanted to be doing when i have paid $200 a night. Very disappointing,The bar and restaurant downstairs is decent, good service adn good food. It appears that when there is chance of a tip then the service is decent but when it comes to shuttles and cleaning you can only hope
Positive: Staff engagement Negative: Amenities that were to be included. No pool and the remodel was not noted. At the time of booking.
Free airport shuttle from LAX airport. Recommended to do some homework before arrival to LAX to avoid confusion. The shuttle basically loop around LAX various terminal (therefore a few pick up points). Shuttle brings directly to hotel lobby. Walking distance to a mcdonald and Denny’s Diner. Hotel doesn’t provide bottled water just FYI. Arrived at hotel closed to 2300hrs and the line is pretty long. But the time taken to check in is acceptable. Check out was really fast. Do plan your time to catch the shuttle back to LAX after check out to avoid waiting at the lobby for the shuttle intervals. For trip.com users, just a gentle reminder to confirm if you have pre-paid for the booking upon checking in. Just to be sure there’s no double charge. But hotel is nice enough to do a refund upon raising the double charge to them.
I’m in house right now and have stayed here in the past as well. I chose the Westin because I LOVE the beds..well the room I’m in now definitely has a different type of bed. They are not the normal “Westin beds” I’m used to and it’s such a bummer! The front desk agents were very nice and the lobby is grand and beautiful. The parking is quite ridiculous though at $49/night. Especially for self parking. Will I choose to stay here again knowing the beds have changed? Possibly
Positive: clean room Negative: Very expensive parking fee (54 dollar per day), Paid Wi-Fi (14 dollar per day, Ive never been to a place where Wi-Fi is paid), Broken shower (I had to call the staff because the water didnt turn off at dawn.)
Arrived early and room wasn’t ready; that’s understandable. They said they would put a rush on it and we ended up waiting a few hours still for our room.Really unfortunate that there is a dog kennel on one side of the building because the dogs are definitely audible.The worst part about the stay is the fact that there are 6 elevators but only one was working. Had to keep skipping the ride as it was full of people and had to wait about 3 turns to get to the lobby. I’m not sure why there was only one working elevator but it was honestly a joke between all the people using it. For a Westin it was a pretty disappointing experience.Breakfast and lunch at the grill were good and the servers were the best thing about this place. The dinner wasn’t great when the filet is chewy though and came out raw.
Housekeeping was fantastic.Construction noise early in the mornings and into evening far less than ideal! Disruptive, affected ability to work.Room was comfortable.Busy location and street but not too much.Parking garage a bit chaotic, especially when car rental business located in the garage is busy, proceed with caution.
I’ve stayed here dozens of times across the years as my go to hotel in my hometown. The staff has been nothing short of perfect, I always have friendly and accommodating service and talks with house keeping, and check in process (despite some issues on my end) has been a breeze. Laura: thanks for your smile and service.
Very dated yet clean and quiet. Restaurant is very average so plan to eat elsewhere 😕. Friendly staff was a highlight
Positive: It was close to the airport. Negative: The room was not very clean. They had not refilled the soaps and shampoos so they were empty. Water for shower was cold.
Positive: The famous Westin scent throughout the lobby floor Negative: I did not like how my key continued to deactivate. It was inconvenient because I had to return to the lobby and stand in line to have the staff reactivate my key. This happened every other day and became frustrating.
Nice Hotel. Everything was great except $50 overnight parking times 2 nights $100 is ridiculous. RN4L.
Im very disappointed with the cleanness of the room and the level of service.Our room was not clean upon check in. the bathtub, sink and bathroom counter/floor was stained and sticky. I ordered hotel slippers because I couldnt stand that feeling and showered with them.I told the front desk about my concerns and they informed that they will make sure our room is DEEP CLEANED and next day our room was barely made, bedding is not changed only made and it wasnt even fresh when checked in. and the bathroom consumables were restocked while the bathtub, shower handle, mirror and sink still gross even though I reminded on my first evening.My whole stay were for 4 nights and they were a nightmare instead of a holiday!this hotel cleanness and level shouldnt be more than 2,3 stars. Highly not recommended or worth the money.
Positive: Convenient location but they charge $50 to park overnight. Negative: 4 Stars? Ha! This is way below Westin standards. Rude staff. $50 to park! And NOISY! You can hear everything going on in the adjoining rooms. No breakfast.
Pretty good and decent hotel. I have not been to many hotels, but this looks like a high-end sort of hotel. Valet drivers are at the front ready to park your cars for you. There was a pretty cool water view at the front of the hotel. And the inside lobby of the hotel was pretty big in my opinion. It features a waiting area, a souvenir shop, a breakfast/coffee place at the side from what I remember and an escalator. I liked the view in my room, however I think it looks much better at night. Highly recommend to download the Westin Hotels & Resorts app to check in early and have the contactless key on the go. During my trip, I see a lot of people waiting to check in at 4 PM because thats what the hotel instructions says. However if you have the app, you can check in early on the same day and wont be charge, youll most likely have your room ready by then and wont do the waiting game. Another reason why you should download the app is that you can text with the hotel staff and ask them questions. They were very responsive too all my questions. And for anyone wondering if they allow doordash or uber drivers to drop off your food for you, you can. Just be sure to greet your delivery driver at the lobby. My only complaint is that there was a soda can left in my room when I got there, the bed sheets were a bit dirty and the breakfast/coffee shop place at the hotel lobby is closed too early. I visited there hoping to microwave some of my food that I had with me and the lady at the front without greeting me or asking if I need assistance just blankly told me that they were not in service. That was sort of an cold interaction and I just walked away. Anyway, the hotel was decent. I liked my view, it has more of a busy city life vibes to it compare to the other hotel that I visited in LA.
Positive: The downstairs lobby looked nice and had a feeling of elegance that I expected from a 4-star hotel, but when I got on the elevator to go to the room, the quality easily dropped to a 3. Negative: Rooms were very basic and old. Nothing notably attractive, luxurious or exceptional about the rooms or corridors. No exhaust fan in bathroom is ridiculous.
We came in LA on March 16th,our flight was delayed, came to pick our rental car at 2 a.m. but they were closed,nice security guy from Fox rental car company apologized and gave us suggestion to go in Westin hotel that is close and wait in their lobby few hours, because that is what most people do,he said. It was raining so we agreed to go there and wait till 5 a.m. We came inside and sit down,put our phones on chargers, contacted our hotel that we will be late and after half an hour one tall Afro American security show up and told us that we cant be there and to leave, not even asking if we were guests there. We picked our backpack and phones and left with no arguing.We went in Dennys and have nice time till fox opened.I know that we werent guests but I wont ever even consider to be a guest in hotel with so rude security staff. I will make sure to spread the word about my experience with this place.
This is my preferred hotel near LAX. The daily grill is great. I usually get it to go and take it to the room. There is also a subway sandwich that is 3-4 minute walk. The subway is open 24/7. You can hear planes landing and taking off. The only complaint is they need more airport shuttle.
No hot water for a shower for our stay. Only came out warm when dialed all the way up. Not really a resort experience by any real definition of the term. Ive been to other Westin properties and felt these provided an expectation that wasnt met during my stay on 1/26/2023. The location is great for either the airport or the Forum, just dont expect much more than a low end 2 star hotel.
This is the most unorganized disaster of a hotel Ive ever stayed at. It is in a decrepit area, with bullish security guards out front who scream and yell at you when you are simply pulling in for valet. Upon complaining about my encounter I got a lazy response Im sorry and nothing else from the manager. Pathetic. Do better. Supervise your staff, the front of your hotel is the first impression. My impression is, you dont care. Your outdated rooms that are always hot regardless of the temperature you put it at, the uncomfortable beds, the low flow shower, and the LAZY FAT SECURITY who scream at your guests are the reason i would never ever stay at your hotel again or recommend it.
Stayed for one night (Sunday) first things first I contacted the hotel directly about the outdoor hot tub and heated pool inquiring about the times they were open at this location. Was told these amenities are available year round and that they had a closing time of 10pm. The sole reason I booked this hotel was for the hot tub along with it being close to LAX airport. As soon as we checked in we went to check out the pool and hot tub, to my dismay the hot tub was drained and under maintenance. Went to the front desk to try and cancel the reservation as I saw no reason to stay there since the hot tub was our only reason for reserving in the first place. Was turned down and apparently manager was unavailable. I ended up emailing Marriot directly and was given 10,000 points which doesn’t even cover a single night at any of their properties. Overall the hotel was underwhelming, there wasn’t even a microwave in the room or even in the common area, also no room service only pickup. I Would not EVER recommend this hotel as a Marriot member. Bottom tier 3 star hotel at best. $50 parking was a joke for a crowded 4 story garage
Consistent awesome and almost perfect service from staff.Great bed and pillows! Room had a slight hint of cigarette smell. Gym was great too!The things that could be improved are consistency in answers on whether parking fee is included in bill or not; varied responses from front desk staff. The chat via Bonvoy app was helpful for most part but Housekeeping took a while to act on requests. Mobile key was inconsistent so better get a card key as back-up. Parking area to hotel (elevators, walkway) was not clean and had a hint of not being safe.
The front desk is so rude and unhelpful. I had to go up and down with three luggages 6 times before actually getting the key to my room, due to their mistake. The front desk is rude throughout the process and did not offer any explaination or even simply say sorry
Updating my 2016 review of this hotel for my 2023 visit. The common areas like the lobby and bar appear mostly the same, but the rooms have been recently refurbished and look really nice and fresh. Beds are still amazingly comfortable.Amenities are good, the gym is large and has lots of equipment (including two Pelotons), the pool is small but never crowded, and there is a frequent shuttle to the LAX terminals. Would still recommend this place.———2016:Very good hotel. Big, clean and modern rooms. Awesome beds. Good fitness center and pool. Close to LAX terminals.
Positive: The bar was nice and cozy..Bartender was attentive and helpful with the menu..Try the salmon it was really good!!
Update: I have visited two more times, and each stay has been wonderful. Either that night manager has re-trained or employed elsewhere! Im updating to 5 stars!While this Westin is in a good location, the staffs customer service during my last visit was highly disappointing. My room was unsatisfactory, and the front desk refused to resolve the situation.The night manager just kept repeating the same line over and over, which I knew was inaccurate.The night managers inability to accommodate the room change made me feel totally unheard and unappreciated as a repeat paying customer.My hope is that during my next stay, for it is too late to cancel, I am treated with at least a little respect instead of with last visits attitude of we dont need your business, because if the customer service doesnt improve, the Westin wont have my business.
Positive: I appreciate it that it was close to the airport Negative: Everything is quite run down and a little bit gross. Pictures of the room may get seem like its a much larger and nicer room than it actually is. For a hotel with this reputation, I was shocked to find a room that I would expect at a motel 6.
So much to say, but for starters the Westin Los Angeles Airport is just 2.3 mi (3.6 km) from the airport and offers a free shuttle (available 24 hours). Guests can take a dip in the outdoor pool or grab a bite to eat at The Daily Grill, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a 24-hour fitness center, and a fitness center. The comfortable beds and helpful staff get good marks from fellow travelers. The property is just a short walk to public transportation: Aviation/Century Station is 5 minutes away.Who could ask for anything more?
Classic Westin...clean, quiet, safe, and overly fragranced. Large rooms, comfortable bedding, and great shower.Daily Grill estaurant was a bit pricey, but the food and service were great.The airport shuttle runs often.Bath towels were a bit thin and scratchy for a premium hotel brand,
Very nice stay at the Westin Los Angeles. Any hotel that overlooks a runway is already working with bonus points as far as I’m concerned.Parking is expensive in LA and that is true at the hotel as well. If you are there for an extended stay and are willing to walk or do a shuffle of shuttles, there are some cheaper parking options down the road, closer to the airport. Better yet, if you don’t need to go far, use their shuttle and public transportation. They also have car rental onsite, Nu Car Rental may be an alternative for those only needing a car for a short time. I don’t know the costs but seeing that it is off airport it might actually be cheaper. Know, if you are driving an EV, they only offer regular outlets so you won’t be charging there. There seem to be some chargers at shopping malls within a 10 mile radius.There is a restaurant and bar, as well as a coffee/cafe in the hotel. Both serve food and the restaurant does have later hours. There are a few restaurant options within walking distance and you can always order in. Their gift shop also carries a large variety of snack items, with several that plant based eaters will be happy with.There are several ballroom and conference room facilities and they also have a club for their higher level members. Morning breakfast and afternoon appetizers are served most days.The rooms were spacious and comfortable. Great stay!
Negative: The hotel should include parking fee on the list, so people can see. There is $49 plus tax daily parking fee.
Is like any other Westin. This one is more expensive, for the same clean and roomy rooms. Big flat screens and USB,s. Make sure you sign up for the Marriott membership bc you will get charge for the internet if your not a member. Also the parking is $33 per night for self parking and 60 for valet!?!
We had amazing stayed in this hotel with a great staff, everything was perfect, it was a nice vacation for us.Thank you Taylor.
The front desk worker was very helpful and nice. Restaurants in the hotel are good affordable. The room was clean and comfortable. Shuttle runs 24/7, which is great!. I will be staying here again and do recommend it.
Its more like 3.5 Stars. Stayed a week over the Thanksgiving week. Staff and especially housekeeping were accommodating and friendly. Room was adequate and clean, no smells. The gym was good. Overall not as nice as other Westins, not a 4 start hotel, but it is clean property and for us the location was convenient. We shopped and compared other hotels in the area and the price point was okay. This hotel is the farthest to the airport, (west of the 405) but still close enough and not a deterrent for us. The airport shuttle service was good and responsive. I was surprised to see there were a lot of guest with dogs, but not an issue just an observation. Remember if you have a car as we did, you have to pay for parking as well and its not cheap.
Close to the airport, great for easy access. Its not so great because of aircraft noise over head all times of the day and night.. We reserved a room with an outside space, but it did not have a view. If you smoke, that would be ideal. Fridge in the room, no microwave.
Positive: The service was impeccable and the bed was very comfortable. Negative: There was construction going on, I was told I wouldn¿t be affected by it based on where I was housed however I experienced knocking and hearing electrical tools one of the four days of my stay.
So clean I was mesmerized by how so very clean this room was. It felt as though I was the first to ever stay the night in this room. The TV was massive, the balcony was a nice touch, two dressers and lots of hangers in the closet. Had a safe if I wanted to use it, and p the beds were absolutely 1000% amazing!! I felt like I was sinking into a cloud of fluffiness!! I fell in love with this room, for sure!! Thank you!!
Positive: The convenience of the hotel and staff was great! Negative: We had to call several times for issues. The sink continuously stopped up. Our tv didn¿t work. They overcharged our bill with no explanation. 50.00 for eggs, sausage, bacon, potatoes, and toast is ridiculous!
A nice hotel, just a few issues that show its age. The lobby is nice and staff very friendly. Rooms had comfy beds, nice bedding, very large TVs, mini fridge, and plenty of plugs. Restaurant on-site with a few options close by. Neighborhood is suspect but very close to airport. Shuttle runs every 25-30 minutes continuously to airport. Enjoyed our stay.
The Westin is always a great stay and predictable in the best of ways! We stayed for one night to simplify our trip. Upgrade to the king bed for a better nights sleep the other beds are kinda small but worked out well for our kiddos and a nap. Clean, spacious and good restaurants down stairs!
This is barely mediocre. The hotel staff are lovely and personable and the rooms are spacious but that’s about all the good that can be said. The room was rather gross. The room was dated other than typical Westin beds, TV and shower head. We found mystery hair all over the room. Dust was everywhere. Stains in the carpets and ceiling. The toilet was dirty and stained. The room had a lovely fragrance of stale cigarettes. Lights flickered like some sort of horror film.It is safe to say this Westin is no where near the standards of the others I have stayed in.I’m sure the general manager will leave some sort of comment along the lines of “I’m sorry this isn’t what we strive for” blah blah blah. But if the management really cared they would fix the issues that so many others are complaining about.You are better off staying at the Marriot.
Very convenient if you are transiting at LAX, as they have free shuttle to the airport. Very big room, and good view in the room. The runway is just out of the room and it is quiet enjoyable to view aircraft landing and takeoff through the window in the room!
Extremely noisy hotel. Good luck getting some rest here. The road in front of the hotel is constant with cars, trucks and motorcycles flying by all day/night long. Staff is not helpful whatsoever and careless. The duty manager was very quick to dismiss me when I asked for a different room. Terrible customer service!
Loud. Crowded and believe it or not their coffee shop closes at noon. Seriously? This is LA people. Only good part is Politico, the shuttle driver from the airport. Love him. Great spirit.
The room was decent and the grill downstairs was good.. But, I got home and realized I had bed bug bites all over the right side of my body. I called the hotel and they indicated that they would perform a test in the room and promptly get back to me within 24-48 hours. Unfortunately, nobody has gotten back with me yet. Hopefully, no one else gets bit.
Positive: Location Negative: No hot water, had to move room. Woke up early by construction insodenhitel.
Clean room and daily room service was good. The noise from the airport was noticeable and there was some mystery loud music blasting on Sunday night.It was close to the airport but I probably wouldn’t book a stay here again unless it was for a very short stay and being close to the airport was essential. I hated the airport noise and the music on the Sunday night I was there was horrible.
Good hotel The beds very comfortable.You have to pay for the wifi and the parking its 49$
Total reviews rating 4.1
199 Reviews for The Westin Los Angeles Airport 2024:
Review №1
2023-12-10 02:08:21As much as I like staying at the this Hotel, there is a lot that they can do to improve their service. For instance, amenities in the rooms differs from week to week. The first week, I had a makeup mirror, on my return there wasn’t a mirror. Despite informing the front desk, there was no attempt to provide one.Second, your bar and its service? On my departure,, the bar was busy and despite asking the Supervisor/ Manger Hispanic lady if anyone was taking orders from the outside table, she said NO! Although at that time she was delivering food to guests sitting at the bar. My experience with Marriott/ Westin is that staff/Managers are encouraged to go above and beyond! In her case she didn’t even have the insight to ask another staff member to assist. Very disappointed!On my next visit, I’m now choosing to stay elsewhere!Your staff needs to understand that every guest, irrespective of who they are must be treated the same.
Review №2
2023-12-01 08:40:191 star because the manager, Cesar, was extremely rude, the room we booked wasn’t available upon check in, the room we were placed in smelled, the food was gross, it was extremely noisy due to construction in the parking lot, and the constant airplane traffic was loud as wellOverall, we had a horrible experience. After landing from a 7 hour flight, we were exhausted and wanted to get to the hotel and go to sleep.We booked a king room to stay for a couple nights to start our honeymoon. When we checked in, they ensured us that we had a king room and handed us the keys. We got to the room, and it was 2 double beds. We were shocked because the lady that checked us in confirmed it was a king bed on a high floor.We went back downstairs to switch to the room we paid for, and they said they were out of king rooms. The manager, Cesar, who never apologized for the inconvenience, basically told us too bad and there’s nothing he can do to accommodate us. He had an extremely rude attitude and said if we don’t want two beds, then we can leave the property. This was absolutely shocking to hear. We have stayed at so many hotels, and this was our first bad experience with a manager. If you already planned to stay here, stay far away from Cesar. We took the room with 2 tiny beds, and the room smelled disgusting.We were also up all night because you can hear constant airplanes as well as construction nearby. We were told we could swap rooms on our final night here, but we would have to check out of our current room early in the morning, and leave our bags with the front desk until the afternoon when the original room we paid for will be ready. Do not stay here! Awful start to a trip.
Review №3
2023-10-28 17:45:42Overall, a great stay at a hotel close to the airport. You can get to LAX very quickly for an early flight. The hotel is large and the rooms are spacious. Good quality for the price. Parking is expensive, so be prepared for that. Also, there is not great lighting in the rooms. The brightest light in the room was in the bathroom and the living area only had one small wall light. Otherwise, I would highly recommend.
Review №4
2023-11-06 14:59:0911/5/2023I truly enjoyed to stay at this hotel. The suite is better than any Marriott namesake hotels in the U.S. due to its luxury marble bathroom with bath tub and shower as well as comfort bed, plus high quality sofa, which let you enjoy your sitting with comfort and relaxation.It has an Executive Club Lounge that provides Marriott loyalty members a prestige access 24 by 7. And it also provides a complementary 24*7 LAX Shuttle service every 20 to 30 minutes.All staff I met are friendly. If I will stay at LAX area again, I will select The Westin LAX again.
Review №5
2023-11-08 02:09:26I was here for a quick overnight stay so it was a convenient, reasonably priced location for me and they have a shuttle that runs 24 hours a day. It’s not in the regular ground transportation spot but it’s not hard to find. There are signs at the airport for hotel shuttles up on the level where ticketing is. There are lots of different Marriott property shuttles but this one says Westin. You can’t miss it but you should wave at it so it stops for you.The hotel does have some construction going on currently but it’s not noisy and not too bad. The rooms are really nice and the layout is smart. Lots of workspace, a large TV where you can use your streaming services, a fridge and generous closet space are what you can expect. The view, is nice at night if you like watching the lights of planes.The restaurant had good service and they had vegan option. Yay!
Review №6
2023-09-11 15:44:01Hotel was very nice however under construction. The pool is also under construction which was disappointing. The rooms were clean, quiet and bathrooms large. Hot water did take 16 min to 60 to get to our room in the morning which was extremely frustrating.The Ballroom and staff were excellent!!The restaurant which is attached “ The Daily Grill had excellent food!! kudos to the chef here. There was a large bar in the hotel that was busy and the restaurant bar was busy.The location is very sketchy if your wanting to walk around but great for access to the airport and has a great shuttle. This hotel will only improve once renovations are done!
Review №7
2023-12-07 02:37:04A terrible experience at the new Westin LAX which has been refitted with the most uninviting and uncomfortable lobby furniture I have ever seen.The rooms feel more like a hard edged,cold Marriott property than the old Westin brand. Bed is still good.I got an extended checkout until 6pm because of roaches and mosquitos in my room BUT whenever I left after 11am the key card would not function because of the Marriott systemsAt $175++ a night it was really a 2 star experience.My last visit after 20 years of using this hotel
Review №8
2023-10-27 22:14:02I wanted to give this hotel 5 stars, but I cant for a couple of reasons.At check-in, the desk agent was wonderful and took good care of me as a titanium member, explaning about hotel renovation noise and road projects outside. She placed me on the back side, facing the airport, which was nice and quiet except for planes taking off, which I didnt mind at all.The bartenders I had at the grill/ restaurant were pleasant, and happy hour includes $8 and $10 cocktails, quite the bargain in a big city.My room was lovely and spotless!Food was the issue here. On my 1st night, I left the bar at about 6pm and headed to the executive lounge, which had been wiped out. It was supposed to stay open until 7. There were a few cut up vegetables and some cake slices. Not quite what I expected, and the attendant just shrugged and apologized.On my 2nd night, I sat at the bar and ordered the blackened shrimp and avocado salad. The romaine was supposed to have been grilled, and it clearly was not. It was also starting to go bad, as you can see in the photo. I asked for extra dressing and ate around the old lettuce. But when I asked why it wasnt grilled, the answer I got was, Some cooks grill it less than others. Later, I pointed out the brown spots to a bartender. Then the manager came over and spoke with me. She didnt apologize, didnt reduce the price, basically said yeah, thanks for letting us know. That was a $22 salad. Also, as you can see, the blackening was really just a lot of spice laid on the shrimp with the texture of wet sand. They were not blackened.I hope when I return in 3 months that the food will improve. The breakfast in the lounge was quite good, but the bar/grill and the evening lounge happy hour need improvement.
Review №9
2023-12-09 21:29:43First time staying at this property and I really enjoyed it. Overall the hotel and the rooms were clean and nice. The staff we meet was also great. Special shout out to Pedro whom I met while he was working at the bar. He made the stay fun. The rest of the bar staff was also very friendly and fun Jairo, Nestor, Don Quique and Lupita. Hope to see them on my next visit.
Review №10
2023-10-08 08:25:53My husband and I just checked in to the Westin LAX about 3 hours ago. 1. We thought we had already checked in online. However, upon arrival, were told that only Elite guests are allowed to check in online. Thats a little odd, but its fine. 2. Then we were told the security deposit would be $200, which is more than the room rate. The manager, who was the only employee not wearing a nametag, said the deposit was $200 because we booked through a third party app. When we told her we booked through the Marriott app, she said its because we prepaid for the room. Again, thats odd... 3. We go to our room and there are 2 double beds instead of the king bed that we booked. In response to this, the manager tells us that because of the renovations their system doesnt know what beds are in what rooms. She then says, Let me check the system to see if we have any more kings. I asked, if your system is saying our room has a king how will you know. I was answered with a blank stare. 4. Our mini fridge is broken. Theres no point in complaining, Im sure there will be an excuse for that as well. Our dedication to the customer shows in everything we do. That is taken from Marriotts core values. Im not really feeling any dedication.I would like to compliment Fidel, the Valet. He was extremely helpful and courteous! Thank you sir, you are the one bright spot at this hotel!