Presentation on Map Reviews Nearby

Wingstop in Moreno Valley

4.3 (123) 12620 Day St Suite A, Moreno Valley, CA 92553, United States

Categories

Chicken wings restaurant

Location on the map

Moreno Valley, Riverside County, California, US

Phone: +1 951-363-1600
Site: https://wingstop.com/locatio...

Opening hours

Monday:11 AM–12 AM
Tuesday:11 AM–12 AM
Wednesday:11 AM–12 AM
Thursday:11 AM–12 AM
Friday:11 AM–12 AM
Saturday:11 AM–12 AM
Sunday:11 AM–12 AM

Edit info

Total reviews rating 4.3

123 Reviews for Wingstop 2024:

Review №1

2023-08-07 20:10:16

I would like to start off with the boys that are working there been extremely unprofessional and rude and disrespectful. I have never experienced some more disrespectful way from men then here at this Wingstop, the way they talk to you, the way the present food and the food being over, cooked and burnt and the sauce tasting better and gross is unexplainable. This Wingstop is definitely not recommended by me or anyone of my family who experienced these issues here at this Wingstop. I am currently going to speak to the main manager on Tuesday who is on vacation in regards to this order being so wrong and disgusting and the fries they give you heartburn and black and small like the end of the barrel fries and they don’t care to correct her issues them in there… Therefore, I will be talking to Adriana in regards to an issue, but I am no way going to hold onto this disgusting food for four days the way the guy on the phone told me to if I don’t bring my food back then they can accommodate. I did take pictures I do want to let you know that these pictures are not even close to how they taste and how disgusting they tasted. Me and my family did not eat the food. We ended up tossing it because we didn’t wanna waste to energy to go back in and take it in. I worked at a restaurant for 10 years and the experience that I know you should have when you go to a customer service type of restaurant or even fast food place is beyond except it here.

Review №2

2023-09-29 05:54:12

Just recieved my food not too long ago this is the 2 nd time I order from heir and my wings are hard and hardly any sauce won’t be ordering ever again at this location

Review №3

2023-11-07 20:01:08

Food was fresh, customer service was on time and they were patient! If you’re in Moreno Valley this is the location to visit. Def be back!

Review №4

2023-09-26 04:45:46

Olivia who I believe is the manager was able to give me a fresh batch of fresh cooked boneless wings! She took my order over the phone & I told her my complaint in regards to the reviews that I seen posted 1 day ago and she made sure my order was to my liking & that I can be grateful for 😊😊😊😊 Her customer service made me feel honored like she noticed my complaint and didn’t want it to happen to me!I would’ve rated 5 star if my fries was seasoned better it tasted like regular French fries and that’s not normal coming from Wingstop! 😏

Review №5

2023-10-05 02:23:25

Fries didn’t have any seasoning. Chicken tasted old. Customer service was horrible dude in the front asked for my name and looked at 2 out of the 8 bags that where on the shelf and said “I can’t find ur bag.” idk why you wouldn’t just take my order number as proof as it was me aswell I don’t want to share my card info infront of everyone in the store, thought that was weird.

Review №6

2023-09-16 03:55:23

First of all, let me start off by saying that my family and I enjoy Wingstop we order from Wingstop at least twice every three months. I ordered Wingstop online today as usual. There were no instructions on line that indicated that the credit card used to order online had to be present at the time of pick up. My husband used his debit card to order the food and I went and picked it up. I was totally unaware that My Husband ‘s debit card had to be present at the time that I picked up our dinner. however there were signs posted all over the place that this was the case. When I walked in, I noticed that the cashier was giving away online orders to those who had ordered online without asking them to see the debit card that they used to purchase the food online. Once they asked for my order, the manager Olivia immediately approached me when I said, I’m here to pick up for Kenneth. Who is my husband She said ma’am unfortunately due to our new policy I cannot let you pick up the food without the card that you ordered online with. She told me to have My Husband send a picture of the debit card that we used to order the food online. Which I found to be redundant . Trust me I totally get it. I am a victim of identity theft,so I totally can appreciate the security measures however, there were people in front of me that were able to pick up their online order without having to show their debit card that they ordered the food with. This really made me feel a certain kind of way, not only did it make me feel a certain kind away I was the only one that was asked to present proof . I was humiliated, and I just didn’t understand why I was the only one who had to present proof. I don’t know if I look less intimidating I don’t know it was because I was a woman of a certain color, a woman of a certain age. I had no idea why I was the only one that had to show this proof. I wonder what happens when DoorDash picks up your order or GrubHub picks up your order and we order it online are we to give them our debit cards to bring to Wingstop to show proof that we ordered it online. This policy just doesn’t make any sense. But again I understand the security measure. Just not that security measure. If you’re going to make one person, present proof, please make everyone present proof. Check the cameras and you’ll see and by the way, I am an African-American woman of a certain age. I didn’t feel like I was being discriminated against, but I felt like I was singled out for sure. Or was I being discriminated against? The managers name was Olivia.

Review №7

2022-01-16 00:28:39

As a dependable patron of this establishment, it disheartens me to leave such a review… Today I placed an order for 10pc all flats well done. Cashier let me know it may take up to 30 mins for the order. (No problem) After taking care of a few things I make it to Wingstop, where the shift lead greeted me with an attitude after I asked for a ranch to go with my order. This took place After she failed to check my order in-front of me to make sure it was the correct order. (Considering it was a specialty order - all flats well done) I asked if there was a survey or something I can fill-out to possibly compensate for the ($1.50) ranch. She oppressively said no, then hands me my receipt. I took my order home to discover that it was WRONG!!! I DID NOT receive all flats (which I paid extra for). I’m not sure which part of my order or the receipt says PLEASE BURN MY WING!!??? Cause they ACTUALLY BURNT MY WINGS!!! This is absolutely absurd!!! I will not be recommending anyone to this particular location!!!

Review №8

2023-01-28 04:27:20

Got my order wrong but its all good fast service other Wingstops usually wait time is 18 to 20 minutes

Review №9

2023-11-15 20:05:38

I work near here so I order a lot from here. I come in and they know me by name and are always friendly and trying their best. They always get my order right too

Review №10

2023-10-17 05:31:43

SUPER DRY!! Wings, it looks like theyre trying to save on the sauce or something.

Review №11

2023-09-22 00:52:22

It was such a pleasant visit, food came out fast, employees were so nice and helpful, the night time crew were the best. Will come again !!!!

Review №12

2023-11-07 20:53:25

Had a great experience at this wing stop, Kay helped us and she was extremely polite and friendly and was very patient with us when we didn’t know what we wanted.

Review №13

2023-11-06 19:17:07

Great food and service. The cashier(Kayla) was very helpful and polite

Review №14

2023-11-25 05:20:20

Kay has amazing customer service skills & knows how to manage complicated situations. We had a great experience here.

Review №15

2023-02-08 02:31:25

People talk about the wait but I order ahead everywhere now. I walked in, they had my food ready. The cashier asked if I would like her to check and go over my order. “Sure!” She put on gloves and pulled everything out of the bag and verified with me that the order was correct. I have not had their bone in, which is what I prefer, but the boneless chick is crispy crust with juicy meat inside. We got BBQ, the Hawaiian and garlic Parmesan dry rub. The price was actually pretty decent. I’ve gotten so use to spending 40-50 for my family on cheap fast food. We walked out with plenty of leftovers and just over $30. The service was great, the restaurant is very clean. Lots of friendly staff. Can’t wait to go again.

Review №16

2023-10-14 00:01:45

I ordered 6pc traditional combo, food was cold, the fries they give me half of the order with just burn piece of fries Will never go again .

Review №17

2023-07-28 00:12:25

The workers were very fast in helping me and the food was perfect. Finger licking good.

Review №18

2023-03-18 23:24:16

Fries were disgusting idk whats up with wingstop but it seems like every location I go to now Im disappointed 16$ for a 6 pc meal with so much oil it seeped through the bag

Review №19

2023-11-18 00:59:51

Love this place. Best chicken. Best value.Tried other places around here & this is the best.

Review №20

2023-09-23 00:56:28

The night shift cant correctly. Tried on two different occasions, and the chicken was not funny cooked, and the fries were soggy straight from the frying pan. Never Againnn.

Review №21

2023-10-30 04:20:56

It was good and its cheeper to order (2) 6 piece of wings instead of a 12 piece

Review №22

2023-11-14 05:31:53

Really great customer service from Olivia! Really nice staff

Review №23

2023-06-14 22:31:59

Customer service was incredibly nice. Really helpful throughout the process. Overall a good place for food.

Review №24

2023-11-14 02:40:42

I absolutely love wingstop!!!!! This locations so sweet and clean and friendly

Review №25

2023-06-25 07:04:44

I can hear my wings clucking at me when i ask for them well done, getting my money back from these people is harder than getting money from mr Krabs.

Review №26

2022-12-22 07:57:13

My friend ordered a 10 piece combo. I had ordered and 8 piece and it came out more expensive. They forgot to call my name when my order was done. They took quite a long time. Until I had inquired about my order and made a slight complaint to simply refund a portion of my money. It was not enjoyable and appealing. They should return to their restaurant style again

Review №27

2023-02-24 05:48:56

I bought 20 boneless wings with four different flavors. I was able to guess the flavors but I would have liked it if there was a way to label them. Even though I picked the flavors myself I wasnt sure which was which. Above all great service and yummy food.

Review №28

2023-03-26 01:03:11

I placed a $60 order for diner when we got home after picking up half our order was missing I didn’t check because they put like 5 different boxes in the bag but there was like 2 wings in 3 of the boxes so I get home and of course all of the order by the piece was missing so annoying we are hungry but we have drive back to Wingstop also I tried calling to make sure if the rest of the order was there so they wouldn’t mistakenly give to someone else but phone wouldn’t even ring. I’ll think about it twice before ordering from here again.

Review №29

2023-04-05 05:02:22

COME HERE INSTEAD OF VAN BUREN OR UNIVERSITY AVENUE!! The customer service was amazing, they have nice and professional men and women. The wings are always consistent, drooled in sauce and seasoning. Other locations are hit and miss but this one never disappoints.

Review №30

2023-04-02 05:10:20

Incorrect order twice in a row. The irony is the second time I used a coupon that was given after their initial mistake, and they still got it wrong again. Lots of other bad reviews for this location saying the same thing. Check your order before leaving the building 100% or youre getting ripped off.

Review №31

2023-02-01 05:02:40

This would be my first NEGATIVE review which means a lot. This location is insanely unprofessional!The managers call customers bro and say things to customers like say less and ite bet which is okay I guess but a NOT WHEN THEY MESS UP YOUR ORDER AND ACCUSE YOU OF LYING ABOUT IT! I love Wingstop but I DO NOT RECOMMEND THIS LOCATION.

Review №32

2023-09-02 03:37:06

Excellent Wingstop, compensated for the long way. Wings have excellent flavor 10 out of 10.

Review №33

2023-11-07 21:41:01

Lemon pepper was good as usual staff was great

Review №34

2022-10-20 04:02:57

The incident occurred on 10.18.22 at or around 7:30pm. The woman cashier was abrasive, impolite and unprofessional. My encounter came to an halt after the employee used profanity and threatened me in front of my toddler children. The employee had no regard to her position, the customer or adolescents within the lobby. The additional 3 staff in the facility including a Christina who was introduced to me as a manager did nothing to calm the encounter between the employee and I. During my conversation with Christina the employee continued to attempt to engage with me by antagonizing me. Christina said nothing. I then decided it would be best for me to leave the establishment. I left without any food and the employee continued to state unprofessional things towards myself and my children. I was not able to retrieve the employees name as she was not wearing a name tag, however she was a woman on the register during this time. I spoke to Hailey after the fact who stated she was a manager, she also provided me with the name of Ty as a manager. I received no follow up call as I waited 24 hours or solution to to my poor encounter and experience at this establishment. I will be filing a formal complaint with corporate detailing my experience.

Review №35

2022-08-20 03:05:38

Order delivery to my work for my 30 mins lunch.Received the WRONG orderSo called them to let them know and they did nothing. They told me to go back to the store after work to receive my refund and/or food. Completely ridiculous. Very upset. I put in this order about an hour in advanceSo waste of time and money and the food i received was. Not good. So thanks wing stop

Review №36

2022-09-12 04:53:59

Slow service. Order my food at 8:40 and it’s 9:50 now. I was give a 35 to around 45 mins wait time. The workers here seem like they don’t want to be here. I live in Riverside the inland empire area and I have been to multiple wing stop and I am not anywhere satisfied with wingstops customer service. Also, it’s not just this location I feel like it in multiple locations in the Inland Empire are the same. I know it’s hard to get employees right now but dam. Can’t I get a little good service. I’m not even asking for great

Review №37

2023-07-25 19:50:52

Best food out of all wingstops i been to and very clean and friendly

Review №38

2023-06-14 22:01:37

Great customer service. Order was made exactly how I wanted. 10/10

Review №39

2023-01-07 23:49:54

Great service. Love it here. We were helped by Kayla and she was great. This place is always so busy and there’s a reason for it. Totally recommend.

Review №40

2023-05-22 22:44:40

Kay the cashier gave great service and very friendly. I will always order my wings here.

Review №41

2022-08-30 13:24:59

It’s bad enough the prices have gone up so ridiculously but why are the fries ALWAYS cold? Do you have to specifically request “FRESH OUT THE GREASE”?! I shouldn’t have to air fry my fries every time.Update: They seem to have gotten better with food quality. It was ridiculous months ago but it has improved the last couple of re-tries. Let’s hope it’s consistent.

Review №42

2023-08-14 04:53:40

Long wait times for simple orders.

Review №43

2023-08-16 16:39:40

Love it, from lemon pepper to habenero. Just love it.

Review №44

2023-11-20 20:09:47

I give this wing stop a 5 star because of the service I got and my food was delicious and I was having a bad day so decided to get the wings to cheer me up and guess what it did, I haven’t had this good of wings in a cool minute and Ivan was super helpful came up to me and showed me my food and had a little fun conversation made my day a lot better for sure coming back to the wing stop on day street

Review №45

2022-08-16 21:54:55

Had an amazing experience, delicious food the emploees were very kind especially their cashier Hailey she helped me out a lot and was very patient and showed me my order to make sure everything was correct coming backoat definitely

Review №46

2022-07-04 05:15:08

I came today to grab some wings and costumer service was awesome!! I decided to do a google review because the food was out on time and wings were sauce well and Juan’s costumer service was outstandiiiiiingggggg its amazing of how busy it was and HE still managed to give the best costumers service and made sure my whole order was complete and out on time!! Will be asking for him more often..Thank you Juan.

Review №47

2022-07-30 01:53:55

It was my first time. Waited about 30 mins only to find the lid for my sauce was not on tight and had leaked all over everything. They rectified it and the food was expensive but tasty.

Review №48

2022-03-08 14:06:43

This is related to the Whittier location on Beverly Boulevard not Moreno Valley. I couldn’t update the location.Was really craving some good hot wings and heard many folks say Wing Stop is the best. When I arrived at the Whittier restaurant on Beverly and Norwalk, I noticed a couple sitting, patiently. Before I could blink an eye, the female got up and started screaming about the 20 minute wait. I didn’t think too much of it since I heard the wings are the best. Still waiting and in walks a customer who had just received his order. When he got to his car, the sauce spilled through the bag and all over his brand new car. So, I was next. Picked up my wings and made the short 5-min drive home. When I got home, I found the hot wings were dry and literally taste like they came from a bag of frozen wings. The lemon pepper were even more dry and smothered in lemon pepper sat. First and last. YUK

Review №49

2022-06-21 18:46:41

I came last night to order wings and fries I love wings so I decided to come to this wingstop since it was the closes to my home. I walked in everyone greeted me The young man Juan helped me out placing my order he was SUPER POLITE and FRIENDLYYYY. I ordered spicy Korean wings and original hot wings they were well done sause and extra wet….. My wings came out on time and food was delicious. I loved Juan customer service we need more employees like him. Will definitely be comming back.

Review №50

2023-06-22 18:23:45

Just do not like the fries. There is too much seasoning.

Review №51

2023-11-06 19:08:12

The best customer experience.

Review №52

2022-06-17 05:22:51

I would love to order some Wingstop tonight it is 10:15 PM and it’s not supposed to close till midnight but your online website & in your app is not taking any orders at this time. We also just tried to call to place an order on the phone for pick up but nobody was answering the phone either. again it’s not even 1030 at night yet and you’re not supposed to close until midnight.

Review №53

2023-03-19 21:47:19

Great customer service food was hot and ready, Dre is one of the workers she was great

Review №54

2023-09-29 22:37:33

I love this place always a banger

Review №55

2022-10-20 02:33:53

I visited this wingstop today and it was really really good. There was good customer service and the food was amazing. I recommend visiting this wingstop location. Everything was a 10/10 for me.

Review №56

2022-05-23 04:08:25

They take a lot of time for a simple orderThe cook have an attitude and the personal as wellI will never go back there

Review №57

2023-01-21 21:42:14

Kayla was very helpful and friendly, will definitely be returning back again soon. Thanks guys!

Review №58

2023-11-25 20:33:25

Great costumer service

Review №59

2021-07-20 07:15:33

I prefer the 10pcs combo bone in classic. Half Mango Habanero and the other half Hickory BBQ with cajun fries, Yum! I recommend you order on the app the employees really need to work on customer service. It be like, Take my order please I know your busy. I just want my order to be in the waiting list, Thank you!

Review №60

2021-04-27 20:27:22

Great new location will definitely be ordering from here again! Food was hot and fresh and order was accurate. Please keep up the great customer service.

Review №61

2021-05-19 05:19:10

Way better than The horrible location on Alessandro TOP QUALITY WINGS WITH PEOPLE WHO KNOW HOW TO SPEAK AND ACT. Thanks for bringing your franchise to MORENO VALLEY !!!!!!! I’m a full supporter until the end. Need more locations like this. 100% satisfied customer

Review №62

2023-01-09 01:47:34

Awesome service 👏 Hailey very nice and patient and greets customers right away.

Review №63

2022-06-14 05:19:49

Had trouble at the counter but they were really helpful with it and they didn’t mind it at all good was great but the customer service was even better

Review №64

2022-10-22 23:04:27

Great overall experience. Clean restaurant.Service and food was great.Highly recommend! Will return!

Review №65

2022-02-06 03:49:29

We ordered 50 wings and only 40 came, they wanted us to come back with the order, we were already seated at the table, they have to be more careful, its not that close to go there.

Review №66

2023-10-01 03:34:24

My main stop after costco.

Review №67

2021-04-27 00:40:20

Victoria took our order and everything came out perfect thanks to her and the cook. Already miles better than other Wingstop locations in riverside county!

Review №68

2023-11-07 22:19:32

The best one in moval

Review №69

2021-08-14 04:36:49

Great service, food is hot leaving out and good customer service. Thumbs up to Day st Wing Stop saving Mo Valley. I would never go back to Alessandro location

Review №70

2022-09-19 03:51:12

Great quality of food and great customer service. I come here at least once a week.

Review №71

2022-02-15 08:02:31

Said they were out of bone in and had maybe 10 pieces left, bummer but I ordered boneless, when I sat at the tables next to the windows viewing into the kitchen I saw her open the fridge, TONS of bone in wings, then I looked in the fryer, about 30 pieces just sitting there, then they grab more bone in, seemed like bone in was endless, I don’t understand, why lie ?

Review №72

2022-03-02 01:55:33

Went in on a great day. Went in and out within 10 minutes. Great customer service thank you.

Review №73

2023-01-23 21:33:17

Amazing service. Kayla was awesome and good is great!!!

Review №74

2022-05-27 00:09:43

Wings is slapping as always Olivia out here putting in that great customer service making the whole place a vibe

Review №75

2023-07-28 00:13:26

So good!

Review №76

2023-01-06 22:52:51

Best place ever hooked me up yes sir

Review №77

2023-08-18 22:41:13

Food was good :)

Review №78

2021-05-23 21:27:50

Waited 15 minutes after order pickup time and got our order wrong. 9 wings and veggies sticks missing! Dissatisfied :/ Went back and got the missing items.

Review №79

2021-09-26 04:18:21

Pretty busy store but always attentive and always welcoming! Love this place

Review №80

2023-11-14 02:42:24

Great service!

Review №81

2022-12-22 01:42:10

They gave me the wrong order and on top of that it was cold

Review №82

2021-07-16 19:52:52

First time here and Gotta say amazing service by Matt. Can’t wait to come back.

Review №83

2022-11-15 21:54:20

Great good food always hot

Review №84

2022-06-07 03:48:21

I ordered 2 combos for dine in and I waited for over an hour.

Review №85

2023-05-08 02:52:12

Kay did a great job

Review №86

2023-01-21 21:02:07

Love this wingstop!!! Thank you for your help Kay❤️❤️❤️

Review №87

2023-02-20 12:23:50

Delicious fries. And wings. Good location

Review №88

2023-11-27 23:08:17

Excellent 👍

Review №89

2023-08-31 23:25:13

Great place

Review №90

2023-01-19 00:04:58

Stop playin this the best wingstop in moval

Review №91

2022-06-02 21:37:29

Amazing but super long wait

Review №92

2021-09-22 20:42:35

This location is always great…..thank u ladies

Review №93

2022-10-16 20:37:31

Great customer service love this wingstop

Review №94

2022-11-18 00:30:28

Friendly and great customer services

Review №95

2023-06-12 00:35:36

Love this location

Review №96

2022-08-10 03:54:03

Super dry wings, Service is not to quick.

Review №97

2023-10-01 03:51:32

This place slaps

Review №98

2023-11-12 01:24:04

Delicious meals

Review №99

2022-11-05 22:12:36

Always fresh delicious wings! :)

Review №100

2023-06-12 00:34:29

Get employees and food

Review №101

2023-01-14 20:29:53

Great customer service

Review №102

2023-06-17 02:07:25

Love this place

Review №103

2023-07-09 18:18:21

Review №104

2023-01-06 22:35:29

Very good food

Review №105

2021-08-30 14:10:25

Fast and very polite staff.

Review №106

2023-10-01 03:43:22

Review №107

2022-11-16 00:31:37

They are very good

Review №108

2021-06-19 05:19:34

They forgot to give me my ranch 😤😤😤

Review №109

2023-01-14 00:35:20

Really good food

Review №110

2023-01-11 21:54:45

Best place to cone for wings

Review №111

2023-01-06 22:52:49

It’s great

Review №112

2022-11-12 23:55:54

Review №113

2021-12-09 14:32:34

Wontet you order in the restaurant

Review №114

2022-03-20 21:16:13

The food is good 👍

Review №115

2021-07-17 23:10:50

Terrible... especially night shift

Review №116

2022-11-22 23:35:40

Great service

Review №117

2022-11-03 00:43:06

Great food

Review №118

2023-04-16 22:34:54

Fast & good wings.

Review №119

2023-01-25 09:39:57

How do you do

Review №120

2022-11-07 20:59:55

Fire

Review №121

2021-12-06 06:22:30

Best wings everrrrr!!!!!!

Review №122

2022-09-28 02:11:58

Review №123

2023-12-12 20:42:01

Great food dining always clean love the environment