Top Asian Fusion Restaurant in San Jacinto
HOT WOK -AKI SUSHI
480 State St, San Jacinto, CA 92583, United States
Me and my family just moved here from Northern California a few months ago. We love sushi so we were really excited to try a new sushi spot, we googled places and found Hot Wok on State street and decided to give it a try, the first dish I tried was called the poke the first time it was Amazing, fresh, delicious a few times after that it became a problem. I noticed the fish looked not as fresh as the first few times because there was so much sauce poured on top it didnt look very good. The next time I called to order I made sure to tell the person who answered to please put all my sauce on the side, I reminded her twice she repeated the order yet when my husband brought in my food it was still filled with sauce which once again made it not look fresh. I called and told them it was made wrong again and the lady who answered was rude she told me it was the cooks fault not hers and that I could bring it back and get another which I wasnt prepared to do. Fast forward to this Saturday I decided to try Hot Wok again I called in and a woman answered I gave her the first to items we wanted then I started to ask her for the poke with rice which she proceeded to say Ive been here for 11 years and weve never served that sort of dish I told her this isnt my first time ordering this ive had it before then I asked her well what is your description of the poke her response was yellow tail, salmon, and a tiny bit of rice which was exactly what i said ? so I placed the order and sent my husband to pick it up.When my husband returned he handed me my food and said the waitress told me that the cook said your always calling there and complaining which to be exact ive only called twice so either someone else has the same issue as me or maybe a few people do but either way that was extremely unprofessional!!!! I was a manager at a restaurant for 6 years and this type of customer service would have never been allowed period! I even tried to call and talk to the manager a few times and they refuse to put the manager on the phone, so I decided to write because honestly after my husband told me what was said i couldnt even eat my meal because i didnt know if they had done anything to my food and thats NOT OK!!! I really feel there needs to be changes in customer service before they lose more customers.