Top Southeast Asian Restaurant in San Dimas
Lucky Elephant Thai Cuisine
531 W Arrow Hwy, San Dimas, CA 91773, United States
This place has changed in their level of service over the years--perhaps due to the stress of Covid. We all have to deal with it in the best way we can, including in our jobs. As a teacher, I have experienced great challenges as well, but still provide the service that is expected.This was my review from 2019, before Covid--had given 5 stars originally:What a wonderful experience!Delicious Thai food with gracious, welcoming, and attentive servers. The decor is breathtakingly beautiful with exquisite wood carvings throughout the restaurant.This was our second visit. Highly recommended!This is my review 4/30/22:The food is still good and the atmosphere is beautiful, but there isnt that same friendly, happy feeling throughout the restaurant and from some of the servers.On 4/29/22, I took my mom there for her birthday. In The United States, its customary to give the person celebrating their birthday a complimentary dessert--usually cake, pie, or ice cream. Many places also sing Happy Birthday. I realize this is an asian restaurant and I dont expect them to sing, although it would have been nice.However, if people want to live and do business in a country, they should follow the traditions and customs of that country in terms of how they do business. In this case, provide the complimentary dessert for the birthday celebration without restrictions or a negative attitude, which is what we got.After I made this request, the waitress was hesitant, but said that she could bring some Thai donuts (very small donut holes) with a little cream sauce. I paid with a credit card and a coupon from Valentines Day (I very rarely use any kind of coupon).One of the workers came back with the receipt to sign, etc. and said that I shouldnt use a coupon with the request for the complimentary dessert--wow, cheap donut holes! She said that she gave me the credit this time. It was like a parent or teacher saying, Dont do that again!Its their responsibility to tell me that they cant take the coupon before they complete the transaction. Its their business, not mine.I would rather have had a pleasant experience, not ruined at the end as it was, than get a few dollars off!