Top Southeast Asian Restaurant in Westlake Village
Pookies
900 Hampshire Rd X, Westlake Village, CA 91361, United States
Save your time and money. Here's what we experienced. #1) Nobody welcomed us after 5-minutes at entry #2) Screaming kids running up and down the outside seating area #3) Waiter was clueless and unaware of the situation and menu #5) Brought the wrong food three times #6) Took a plate of food (we hadn't touched yet, besides mixing it with a fork and nearly taking a bite) when the waiter literally switched plates with adjacent table. #5) No drink refills or offers to purchase 2nd round. #6) Every table (3 tables) around us (with 3-5 people at each table) received food before us despite having been seated 15-minutes after the two of us. #7) POOR QUALITY: IF KRAFT MAC&CHEESE OFFERED PAD THAI THIS WOULD BE IT! Like I said save your time and money. Go to another Thai restaurant or eat Kraft Mac & Cheese (it'll be better I promise). I don't often write reviews, but I had to on this. You've been warned.
Social Monk
4000 E Thousand Oaks Blvd Spc C1, Westlake Village, CA 91362, United States
Well, if I had reviewed this place right after I came here for the 1st time several weeks ago I would have rated it higher. That time everything seemed perfect, the rice was fluffy & perfectly cooked, the chicken sate juicy & tender. It was kind of wow because I had resisted coming here because the menu seem very generic & limited based upon Thai cuisine and there are a lot of good Thai restaurants in the area. Ive eaten here twice since that 1st time and Im sad to discover the inconsistency in service & food prep quality because I thought this might be a place that could become one of my regulars.Today the rice was undercooked to the point of feeling the raw rice kernels crunch in your teeth. And the chicken was rather dried out. The last time I was here several days ago, I got embroiled in a service nightmare. I ordered a salad w/o onions. It came with onions so I sent it back. No problem. Well, the salad never came so I went to the counter and told them, so supposedly they took care of it. Went back to eat my meal. Still the salad never came. Ate my entire meal and waited some more. No salad. So I had to leave. Nabbed a waiter & asked for a refund on my salad. She resisted & informed me that the salad was ready. She went looking, no salad. I said just give me a refund. Well, I have to talk to my manager. She goes away and never comes back. Finally I nab her again & tell her to keep my $7 but Im never eating here again. She goes off again and has a long conversation with another person. Apparently about the salad. But still no one comes back to deal with me. I finally get the 2nd waiter & I get some long unbelievable explanation about the salad. (I mean, cmon, you had 3 chances to get this right & still no salad). To her credit, she did refund my entire meal but even that didnt make up for the hassle.Maybe that whole thing was a one time fluke but probably not. The inconsistency of the food quality, though, I think is a more unforgivable thing. And so disappointing since it was so good the 1st time.