Presentation on Map Reviews Nearby

Panda Express in West Hills

3.9 (169) 22910 Vanowen St, West Hills, CA 91307, United States

Categories

Chinese restaurant
Asian restaurant
Fast food restaurant
Restaurant

Location on the map

West Hills, Los Angeles County, California, US

Phone: +1 818-610-8616
Site: https://pandaexpress.com/loc...

Opening hours

Monday:10 AM–10 PM
Tuesday:10 AM–10 PM
Wednesday:10 AM–10 PM
Thursday:10 AM–10 PM
Friday:10 AM–10 PM
Saturday:10 AM–10 PM
Sunday:10 AM–10 PM

Edit info

Total reviews rating 3.9

169 Reviews for Panda Express 2024:

Review №1

2021-05-31 14:31:30

Definitely one of the better Panda Express restaurants in the valley. I will do a pros and cons for this review to give a faster and more detailed explanation.Pros- Food is always on point especially the orange chicken- Workers are kind and patient- Pickup order system is pretty fast- Will make food fresh (if requested)Cons- Food runs out quick. If it’s later at night, they won’t make anything additional unless asked.- It can get busy which means extremely long wait times.Overall, easily one of the better PAnda express restaurants. Just make sure to come before 8 or expect the food to be gone.

Review №2

2023-10-28 00:46:59

Ordered online. When I got my food they forgot my drink when I called in they refused to refund me or bring me a new one. Then when I opened my food it had fried rice and not fried rice and chow main (the app said two choices idk but yha) I only like chow main and got fried rice as second choice.

Review №3

2023-12-02 01:48:23

Been to this location so many times and every time they do the same thing. Never ever get a full plate of food. It’s always half a spoon full and their hands shake nervously if they give a little more.

Review №4

2023-11-23 04:20:49

EMPLOYEE NAMED WOONG IS THE BEST!!! HE ALWAYS SMILE TO THE CUSTOMER AND GREET NICELY. THE REST INCLUDING THE MANAGER WAS NOT FRIENDLY AND NOT EVEN SMILING TO THE CUSTOMER .Nov. 22,2023 . Keep up the good customer service WOONG 👏👏👏

Review №5

2023-09-29 01:47:45

The Latino guy who was preparing the plates was awasome! So fast!Everyone was working as a team!Very busy!Great job!

Review №6

2023-04-10 01:35:02

Sunday April 9th, 2023There was a reasonable waiting time and when we ordered the orange chicken, we were told it would take 10 minutes. I just texted a friend while we waited. Afterwards they called my name and I went up and got the food and grabbed four napkins.

Review №7

2023-07-30 21:58:35

Usually good but lately the serving sizes have been inconsistent, sometimes I get a serving sometimes I get half a serving. Because of dietary needs I weigh my food and the weights are very inconsistent. Would not recommend if you care and need to get the calories you paid for.

Review №8

2023-05-09 04:13:05

The kitchen didn’t put my order in but it was the end of the night and cesar the manager made it up for the mistake, one of the only panda that still cook closer to closing time, highly recommend it, thanks cesar

Review №9

2023-08-09 04:08:38

Confused service at 8:35 pm Asian dude needs to have some manner charge an extra $2.

Review №10

2022-05-05 21:50:54

Very good food. Boomers in these reviews are doing what they do best: complaining. Never had issues with bland or tough food, or the amount of food in servings.Edit: why are there so many selfish brats complaining about the minimum wage workers cooking a whole new batch of food and thus wasting stuff 30 minutes before closing my? You’re not that special and the world doesn’t orbit around you

Review №11

2023-04-12 22:30:11

Really bad customer service so dirty the tables the food was cold and did not have no taste…I told them to change it the Hispanic guy that works there told me I could not… I’m paying for the food and is not free…

Review №12

2020-11-12 23:22:55

Today we went to this Panda Express and was treated very rudely by one of the lady server. I was looking at the dishes on their food counter so i could decide what to order and this lady server told me i cannot go back and forth to look, like i should just be in one spot to order. I just made 2 steps on the side to look! The way she said it also was very disrespectful, unpolite, and not a good way to speak to customers. Very poor customer service. Servings on our togo boxes are less portions than before. Overall, not a good place to go to anymore for food. Will never come back to this place, period!

Review №13

2016-12-05 18:38:59

Love their food because they have lots of vegies in almost every dish and it is fresh cooked. Place is clean. Staff is nice. I would give them 5 stars if they had hot green tea, I miss that part of the cuisine, and staff often forget to give small parts of my take out order like sauce for Mandarin chicken.

Review №14

2021-05-30 09:41:16

Food is decent, as long as you dont come in to order anytime within 30 minutes of closing time... They wont bother to offer to make fresh items but they will tell you that the Topanga Cyn location less than a mile away is going to be open for another hour or so. Just go there in the first place. (Lesson learned.)

Review №15

2019-03-15 03:36:44

Its a Panda Express. They do the Panda Express food. Good value, good selection, quick service. Not the best Chinese food in the world - although my son would argue with you given his love of Panda Express prawn dishes - but hits the spot when thats what you need. Well staffed during busy periods.

Review №16

2021-07-24 22:10:24

Very disappointed. I was there around 7:30 on a Friday night and when I asked for brown rice I was told they were out and unable to make more. My husband is a diabetic dialysis heart patient who has been in and out of the hospital 3 times in the last month and half. I do almost all of his food preparation but I also work a full time job. He came home from the hospital on Thursday and I was exhausted. On my way home from Costco pharmacy I stopped by in hopes of putting something semi healthy together. I got teriyaki chicken for both of us and I also got mushroom chicken for him and a chicken egg roll. Parts of the chicken was overcooked and so dried out that, even with the cleaver they use, the staff did not cut all of the way through it. Since I was not able to get brown rice I settled for chowmain. It also was dried and the noodles tasted pastey and undercooked. The egg rolls were bland and unpalatable and also overcooked. I ended up spending $20 for the 2 of us to eat and most of the food ended up in the garbage. My husband said some of the food in the hospital was better than what I had got him. I know where I wont be looking for help, assistance or GOOD quick food again anytime soon. I might try another location but I wont be back to this one anytime soon, if ever.

Review №17

2020-11-15 05:27:38

Terrible system, 5 people at a time, but they are kicking you out with 2 people in the store and we wait 20 mins because nothing is ready. Unbelievable how much the sevice has fell.I just got home and my order is wrong. Ordered beef and broccoli and teriyaki chicken and she gave me double orange chicken. And they read it to me at check out. Last time I come to this place. Another Chinese food place on corner of Victory and Fall took is better. Its a shame my parents knew the owners of panda express and we would see them all the time in marina del rey. Very nice people. To bad

Review №18

2017-02-24 00:42:01

Really the closest to my house but worth driving the extra distance to a different store. The service here sucks. You always have to wait for the food.. they never have it ready which takes away the convenience but then the service of the employees who dont care about you is the cherry on top. No one wants to help you and they dont care if your food that IS ready gets cold while they make to order everyones items. So sad. Takes way longer at this particular panda than any other in the valley. Im a fan of Panda but will never go to this store again.

Review №19

2018-06-15 14:41:03

Staff is really friendly and wont even let you get a dish if they feel like it should be fresher. Dining area has always been clean despite the fact this location is pretty much always busy, and its a perfect place to grab a bite before or after running errands, as its in the middle of Target, Walmart, Trader Joes, Petco, etc.

Review №20

2020-06-11 22:19:49

The staff at this Panda are really friendly and the portions are up to standard. The place is clean and a lot of times youll find somebody you know from the area here. They host a lot of school fundraisers and seem always down to help you. Best Panda in the West Valley :D

Review №21

2022-09-27 05:57:48

Gone to panda a couple of times recentlyTheir food quality has deteriorated since I went there in 2021Most foods are dry and not refreshed with freshly cooked foodTheir noodles are a little hard undercooked, dry, and missing the flavors they used to have it seems this store is mismanaged and entirely poor quality food compared to last time I went last year I ordered chowmein and chicken and 90% I got noodles compounding my disappointmentI like panda but it would be worth your while to try another store in my opinion

Review №22

2021-02-08 22:17:57

Great customer service! Fresh food! Fast service! Nopparat and Juan provided excellent and friendly service! Best panda I have been to! Thank you for being open during this horrible time and for being so positive while working through the pandemic!

Review №23

2021-04-16 03:19:17

Dont get there after 9:15 because you will only be able to get whats left over. They close at 9:30 and wont make any new items because they will be closed in 15 minutes. Not good customer service. I recommend going to the panda on Topanga next to the in and out.

Review №24

2016-12-02 01:28:01

When I came in there was only one person in line in front of me. Two employees were helping her while I waited 10 minutes for them to even acknowledge me. Also, I am diabetic so I dont eat rice and chow mein. It really bothers me that I have to pay for items I cant eat. I always tell them to leave it off or else I have to throw it away. Its just not right.

Review №25

2019-09-10 20:25:44

The rice was tough and either undercooked or burned. The vegetables were practically raw; and the chow mein was flavorless. Do not recommend eating here at all unless you want sub-par cooking. Absolutely awful. Very, very disappointed.

Review №26

2019-04-18 16:08:26

The worst customer service!!!! How do you expect 7 teenagers to listen to a fragile elderly lady. They are unprofessional and should all be retrained 1.To not speak to customers the way Gabriel spoke to us and 2. For the rest of the team to be able to take over and have him take a breather if a bad day is what he was having, which to be honest I don’t believe was the case because he was having a good conversation with his coworker about his social life while we waited to be asked what it is we wanted.

Review №27

2020-01-16 19:33:10

The portion was very small just 4 (!) pieces orange chicken & 4(!) pcs Beijing beef, also it was low warm. if employee dont know how its work why they working there? Im very disappointed, never was like that. Just inform manager n stuff there. Is this panda have supervisor or manager? Looks like nobody control that. Just incase inform everyone. Highly do not recommending exactly this Panda

Review №28

2022-04-21 22:20:42

Dont go here, or else you put your health on jeopardy & also get disrespected by rude staff. Ive seen people come out of toilet & touch the open utensils(fork, etc.) with wet hands. So when I asked for sealed unopened utensils (which they hide behind the cashier), she rudely refuses & gets verbal at me. Also the oversized female who is often there(manager?) rudley snached the last eggroll that I had already ordered without apology. Now I lowered my previous 2 stare to 1. Also see below for SANITATION ISSUES:

Review №29

2019-07-16 03:37:13

I love Panda Express but I feel like this one was super stingy on everything except my chow mein. Whoever was serving the food couldnt even give a full serving on the entrees for both of the bigger plates we ordered. Literally paid extra for some entrees and they gave us half the serving size

Review №30

2019-11-15 00:38:41

Food quality is absolutely awful. Wouldn’t recommend coming here ever. This is the only panda that makes me feel sick after eating it so I’ve had enough of them. Staff is Not the greatest. The services really hate working there. They need new management ASAP or this branch is heading down a bad path

Review №31

2020-02-16 00:23:13

SlowSmall portion on selected food choices.Over priced.FavoritismCustomers based on race get larger portion on food choices.Me and the man above who is my witness.I dont go to any panda express.Over rated

Review №32

2019-12-20 02:33:12

Undercooked chow mein, stingy employees with terrible attitudes and cold food. I understand it was a little busy, but having a staff that unprepared for a normal dinner rush is unacceptable. Do not eat at this restaurant.

Review №33

2023-02-01 18:47:37

Good service and food is what I expect will want when u go to panda

Review №34

2021-09-11 19:32:36

Short on staff, lines always long and it takes time for them to take your order. On top of that, asian guy on register seemed like he didnt wanna be there giving me a long horse face as if I was begging for food.

Review №35

2018-06-12 19:07:14

Their portions continue to get smaller. The bowl is not enough full!

Review №36

2019-06-05 06:02:29

Its OK for faux Chinese food.They need to bring back the Chau Shu (BBQ pork). They also might think about cutting the broccoli into smaller pieces. The veggies flavor was the best part of the meal.

Review №37

2021-05-24 04:31:43

Ive said it before, imma say it again. The only flaw with Panda Express is how relentlessly the cashiers go after the customers to donate a dollar to a food fund org. Please stop doing this as it results in customer embarrassment!!

Review №38

2023-03-29 02:37:54

Yummy orange chicken

Review №39

2022-07-11 02:28:23

Good quality and is not better than other Panda Express restaurants but overall it’s good

Review №40

2021-05-05 01:43:37

Clean, organized! Food fresh. Tasty. Only complaint... depending on who your server is, portions served not always consistent.

Review №41

2021-11-23 02:33:39

Horrible service dont waste your time got to the other on on Topanga. Bunch of young kids working at this one just talking not even trying to work and they never have anything to serve thats fresh.

Review №42

2018-03-13 20:55:06

Friendly and fast service here. Plenty of parking. My only complaint is that theyre often out of things (price they pay for being so popular) and the wait for them to be put out again is around 10 minutes.

Review №43

2019-12-02 23:49:34

We went at 230PM and they were low on all entrees. We were told we could wait while more was made. Our time was limited. There was no sugar for the tea and they do not carry it any more.

Review №44

2022-04-19 05:18:11

Its quick and tasty. FYI, the Orange Chicken is from the same vendor that supplies Trader Joes.

Review №45

2020-12-13 20:54:42

If I could leave a zero I would. Ordered take out “because of COVID” they did not provide any plastic silverware, did not ask if I needed anything just handed me a sealed bag and a HALF filled medium coke. WOW. Worst. Ever.

Review №46

2017-04-11 22:31:56

At the time we went there was no line, the staff was fast and helpfull. I like that they keep their food area clean and full. It makes a difference when you order!

Review №47

2016-12-30 05:00:10

Dont come here hungry!!!They are always out of something!!Rice, noodles, beef and broccoli l... you name it!Be ready to wait at least 20 minutes for your food!#HorriblyManaged!!!

Review №48

2016-08-31 17:43:07

Its a panda express. Theyre pretty quick with getting things made when they are out of an item.Just wish they would have the sauces out so you dont have to ask for it, only to get one or two.

Review №49

2021-10-07 03:25:15

I was so unhappy with the service and the manager her self ( Alissa )was rude,Few items not available at this hour, even though it was only 8 PM and few items are discontinued, I will not visit this Panda Express any more

Review №50

2018-06-04 05:03:08

Always delicious and the staff at this location were very nice and seemed to work well together. I enjoy this location.

Review №51

2019-03-26 05:16:32

Its your typical Panda Express, you never know if that orange chicken is going to be rock hard or fresh. Its worth the try tho

Review №52

2023-01-17 13:14:48

I love Panda Express, I still enjoy every plate like the first time I tasted 😋🍜🍛🥤

Review №53

2016-05-28 03:43:48

Dont know if I was very hungry or this was the best panda meal I have had in a long time. No long lines like other ones on dinner time.

Review №54

2021-05-23 01:00:11

This Panda location is pretty much always fast and clean. A pretty good franchise in general and a nice location.

Review №55

2020-12-01 19:12:21

Great Location, Clean Lobby, Great Service, Professional and Friendly! Of Course, Pandas Food is Always Delicious!!!

Review №56

2019-05-17 04:00:14

Great place to eat food tasty and fresh customer service excellent Raul and George and of course JaKY very friendly smile on their faces will edefinitely come back .

Review №57

2016-04-13 00:03:15

Panda express will always be near and dear to my heart. But I went vegetarian so goodbye Orange Chicken and Bejing Beef.Meat is Murder!

Review №58

2019-06-10 20:06:21

While still not technically vegetarian due to their cooking process, customer service points out that a few dishes are now vegetable-based like Super Greens, Veggie Spring Rolls, Eggplant Tofu, and Chow Mein and rice.

Review №59

2019-12-30 00:17:52

The food was very good but they never have utensils like knifes and spoons.

Review №60

2019-07-11 00:04:07

Entry is always yummy but the rice is not good since they are not using Jasmine rice anymore.

Review №61

2019-02-24 06:12:24

Very clean n nice staff. They didnt carry the Chinese New Year dish which was odd.

Review №62

2021-07-02 00:52:08

Yall, luis is probably my favorite worker from panda, always a please when seeing him :) -cyndi

Review №63

2019-02-26 05:21:13

Just like all the other Panda Express,good quality food. Just the Angus steak was a bit tough.

Review №64

2021-04-30 03:13:00

Worst Panda Express in the area 100%

Review №65

2017-11-10 06:23:59

Consistently yummy. Friendly staff. You can taste before you choose. Line moves fast.

Review №66

2021-12-21 23:00:10

They didnt let me eat my food here because I didnt have my vaccine card on me.

Review №67

2012-05-25 02:55:59

Hire one more person on peak hours. Waited at least a good 15 min before I got my order in. another 8 min to pay

Review №68

2021-09-03 19:04:46

Dont know why, the food was awful in this location (super heavy and greasy), weird

Review №69

2021-01-28 20:50:58

I hope next time they have all menu items available.

Review №70

2017-07-01 05:32:46

No good services employees only think of themselves saving food for each other and rushing to lock the door before customers can get in.. Multiple occasions..

Review №71

2021-08-27 19:53:10

So good the people are very friendly I eat at this place a lot

Review №72

2019-01-24 03:54:25

Steam buffet. If you want fast food, its good. If you want Chinese cuisine, go to China Town

Review №73

2019-03-05 08:05:47

Definitely have upped their food and nutrition game up! Cheap eats with generous portions.

Review №74

2021-10-18 04:28:50

My online orders are always ready. Staff are courteous.

Review №75

2023-01-28 04:43:22

Extremely rude staff! Terrible experience.

Review №76

2017-06-23 06:07:17

This Panda is open a little later than most food court mall Pandas. They are always willing to go the extra mile for their customers.

Review №77

2021-08-16 18:01:56

No plant based foods like advertised on tv. No Tofu. Will not go back.

Review №78

2016-09-02 05:13:39

Where very nice place always time trash and good food Great customer service customer service

Review №79

2018-04-23 23:02:09

Great service good for us for some food to be made fresh

Review №80

2019-01-03 06:19:39

Nice food as always. Liked the pepper chicken very much.

Review №81

2019-07-10 01:48:18

Consistancy, thats what makes Panda Express great!!! This store is another example of greatness.

Review №82

2019-05-31 03:50:19

I like that say welcome in unison very excellent service my lunch was great

Review №83

2023-10-04 22:45:47

Always the best

Review №84

2021-03-16 01:05:04

Very very very bad food. I never back this branch Panda Express.

Review №85

2017-02-15 01:49:45

Fast service and delicious food always fresh. Many variety in entrees .

Review №86

2017-07-09 03:14:09

THEY DONT HAVE WONTONS!!The place is survivable, but THEY DONT HAVE WONTONS!!They need to offer wontons.

Review №87

2019-02-11 00:59:44

2 Item ComboDouble Chow Mein,Double Orange Chicken.Yummy!

Review №88

2020-11-29 16:32:45

Second only to a Chinese restaurant! Excellent food and service.

Review №89

2022-05-19 21:26:15

I love Chinese food there!

Review №90

2019-11-03 03:25:37

They are always willing to make you something fresh.

Review №91

2019-03-15 00:51:13

Good fast food reasonably priced.

Review №92

2022-03-13 14:19:19

Great for a quick lunch or dinner.

Review №93

2019-04-24 23:50:47

Very clean fast service. Friendly staff.

Review №94

2019-03-23 22:57:44

Nice, fast, clean, excellent customer service

Review №95

2019-03-06 07:46:42

Food was goid, but the music was way too loud.

Review №96

2017-03-13 18:57:39

Serve yesterdays old food. Not good.

Review №97

2016-08-10 00:26:41

Not bad for a quick lunch or dinner for the kids.

Review №98

2021-01-28 06:09:08

They run out of food way before closing.

Review №99

2018-01-01 05:16:05

Door said open til 8 (it was new years eve) and door was locked at 7:40

Review №100

2017-08-23 22:16:39

Tasty, clean, with fast, friendly service.

Review №101

2019-01-02 03:36:10

Crowded locale. Food was tasty and hot.

Review №102

2018-02-10 23:05:00

Super Clean Environment and Friendly Staff

Review №103

2019-10-24 20:10:13

Good service and tasty food.

Review №104

2018-02-08 19:12:54

Good food small portions

Review №105

2017-08-13 20:24:45

Im here with my son and grandkids Sunday,funday!

Review №106

2019-06-28 20:18:04

I just love the food :))

Review №107

2019-10-23 17:02:37

Good food, good price.

Review №108

2019-01-26 04:50:41

My steak Angus it was so good

Review №109

2019-03-03 01:44:40

Nice Panda Express. Line moves quickly.

Review №110

2018-04-25 21:28:32

Great food... Great prices

Review №111

2020-09-06 23:12:05

Good food, reasonably priced

Review №112

2020-01-17 15:22:45

Very friendly and fast service.

Review №113

2017-11-22 14:14:12

Quality of food not as good as others.

Review №114

2018-05-19 21:16:57

Kids love it! Esp the Orange chicken

Review №115

2023-07-20 03:43:02

It is Panda Express

Review №116

2019-12-09 21:03:30

Good food and good service.

Review №117

2020-12-21 07:49:45

Fried rice is bland lol

Review №118

2019-03-26 21:16:20

Consistent chain. Fair portions.

Review №119

2018-10-05 04:19:51

Best fast food Chinese..

Review №120

2019-05-27 16:38:10

Excellent food and service

Review №121

2022-05-02 01:03:15

With Natalye, tasty!

Review №122

2022-09-23 07:04:01

Love it

Review №123

2019-05-24 21:12:42

Always good! Consistent

Review №124

2018-08-21 03:55:07

Great food and service

Review №125

2021-01-29 03:33:00

Average for such kind of joint.

Review №126

2019-10-17 23:33:20

Good deal

Review №127

2019-11-08 23:14:00

Great fast food

Review №128

2019-03-19 05:08:17

Staff with Smile at 10 PM

Review №129

2017-12-08 23:24:20

I am not even at Panada.

Review №130

2020-02-18 07:34:05

Good food

Review №131

2018-10-04 01:55:55

Very fast

Review №132

2019-04-11 19:16:04

Great people and food

Review №133

2019-08-23 15:24:27

No sugar free

Review №134

2018-07-05 20:43:19

Thank you so much

Review №135

2020-10-22 02:30:30

Not fresh at all

Review №136

2016-04-26 02:46:15

Always a long wait time

Review №137

2020-08-21 02:12:42

Very rude personnel.

Review №138

2018-06-01 05:28:07

Its ok

Review №139

2022-03-14 19:12:54

Ill be back.

Review №140

2020-02-27 16:49:10

Good orange chicken

Review №141

2019-02-12 18:21:00

Review №142

2021-05-06 18:06:18

Horrible

Review №143

2019-02-22 06:35:01

Great food

Review №144

2018-05-14 00:55:53

Decent portion

Review №145

2019-07-28 21:39:58

Good Chinese food

Review №146

2019-01-16 00:50:45

Always good

Review №147

2019-09-15 03:39:48

Nasty

Review №148

2017-08-25 03:54:43

Chinese California style.

Review №149

2019-09-08 13:10:57

Staff

Review №150

2018-07-25 05:40:31

Friendly staff

Review №151

2019-06-22 07:23:00

Good foods

Review №152

2019-03-05 05:43:01

Great service!!!!!!

Review №153

2022-09-21 03:43:26

Even very tasty! Fast and not expensive! Especially shrimp. Just super!

Review №154

2018-12-30 22:51:04

Delicious food, but lousy service, I wish they did their job with more enthusiasm and not long faces and respond to people carelessly

Review №155

2022-06-27 23:36:17

The worst panda...noodle a lot of oil beef broccoli pure broli and they serve pokiiito...

Review №156

2022-12-02 13:58:14

I love this place delicious food and good service

Review №157

2018-08-30 04:00:34

The place is clean and pleasant but I think that at shift change time they should have fresher food and not have such basic containers.

Review №158

2018-08-01 20:30:51

I always liked the panda, but I found this store totally clean and all the guys who were working were very friendly, I will return

Review №159

2019-02-18 16:33:56

Rich rich, very friendly staff, I go often, the truth is that I like their food, it is highly recommended

Review №160

2023-12-03 17:54:20

Delicious

Review №161

2020-07-04 04:40:43

Very good food, and very accessible arrival.

Review №162

2018-10-02 22:42:12

Panda Express a fresh meal served at the buffet wow wow

Review №163

2016-04-15 13:37:55

Simple and cheap Asian food large portions

Review №164

2019-09-23 21:58:31

Simple and tasty food, cheap prices

Review №165

2018-11-28 10:23:57

I like

Review №166

2021-09-02 04:18:48

Very good food

Review №167

2023-01-09 18:14:42

I love

Review №168

2018-10-19 20:44:05

Reason

Review №169

2019-12-15 14:21:17

The staff is nice