Panera Bread in West Covina

Love the place, the food is healthy. The soups, salads & sandwiches are tasty

Went for a coffee, took a little longer than expected but service was amazing. Men’s Bathrooms were not clean and the stall not available.

Largely, this is a location with well trained customer service, amenities, and a variety of fares. Parking is mostly not an issue, it is conveniently located at an intersection with multiple entrances to the lot, which is shared by a variety of shops. However, for some reason, the toilet paper dispenser has been broken for a while, and causing the supposedly sanitary item inside keeps dropping to the floor. With this souped-up bakery, boasting thousands of locations, surely having all the resources to fix it in no time!

This has to be one of the worst restaurants and establishments I’ve ever been to. Over the course of 4 months of attending the restaurant, I’ve seen how degrading that building and the service as become towards the customers. Here are some of the issues wrong with this Panera location:-Unsanitary Conditions: It’s apparent that the building is several years old with how the carpet inside being completely filthy. On top of this the management inside isn’t on top of keeping the building clean with regular sights of dirt, food, crumbs, napkins and more all seen in the ground. At multiple tables on the ground these types of trash are common.-Long waiting times for food: Another common trend found is the long waiting times for food. I’ve witnessed first hand of how some customers have waited up um 30 minutes for a single soup or sandwich. What makes this worse is when you ask one of the employees about your food, they respond back with an aggressive and disrespectful manner back to you. On top of the waiting time, the food is overpriced for what you get. An entire meal that includes a sandwich, soup and a drink costs as much as 2 whole sandwiches from Porto’s that can feed up to 4 people.-Dirty Bathrooms: the bathrooms inside are always filthy. The floors are covered with black stain marks from customer but from homeless people especially. There can be paper towels on the ground, toilet paper, sink water, toilet water, even hairs (as seen in the sink photo) and more. And the bathrooms are like this the entire day until when the restaurant closes at 9 where employees lazily dragged an old mop to “clean” the floors.-Homeless People: a number of homeless people roam around inside of the Panera location. This includes a gentleman who lives inside of 2 cars that are regularly parked within the parking lot of the Panera. He has a goatee and long white hair on top of always wearing sunglasses while also always sitting in the sitting area past the self serve drinks area inside. What makes this individual stand out more is how he sprouts out conspiracy theories on COVID-19 and Donald Trump while also having been kicked out the restaurant before in the past (although the next day, he easily comes back in with no involvement from the staff whatsoever). Then there’s a Asian American homeless woman who brings her entire cart inside of the building and spend large days on end inside of the building. There have been at times where she has fallen asleep at one of the tables with no saying from the manager John or any of the employees (even though this is supposed to be a family restaurant and not a homeless shelter). Her cart is in one of the photos included in the review. Another thing that these homeless people do inside is that there have been cases where they’ve have stolen other customers food !!! They wait for when Jon (the MANAGER) is distracted along with other employees and they take the food right off the counter inside. They also take the plastic cups that are reserved for laying customers inside without any intervention from the employees inside.Overall I would highly recommend going to a different restaurant for any types of meals in the surrounding areas or cities. Not only is this restaurant riddled with homeless people that make eating inside uncomfortable but goes against the image of family friendly that Panera strives for. Long waiting times for food, overpriced food, dirty bathrooms, dirty floors, and more all await if you plan on visiting this Panera location. If you ever want to file a complaint against management, look for the manager named John. He has a black bread and typically wears flannel style shirts inside.

Not the most refined Panera location I have been to but the nice customer service makes up for the edgy environment.The food was what you may expect from Panera. Ordered the soup yet there was no option for bread bowl so they paired it with a small baguette. I also ordered a Bear Claw and I overlooked the fact that it might have sat there the entire morning and day yet it looked very appetizing. I have seen much larger pastries at other locations.The big need for improvement here is the dining experience. The restrooms were a mess. The trash over flowed and there wasnt any paper towels. There was no napkins available at the pickup bar. I noticed at least 3 patrons ask for napkins. The trash recepticals in the dining area also needed plenty of attention as plates continued to be stacked as patrons left.Lastly, I feel the posters that present certain Panera food deals diminish the classiness of the cafe. In addition, the ipad for quick ordering also negatively affects the dining experience. These two factors makes it feel more like a fastfood eatery.This location also has a rather large outdoor dining.

They forgot my salad, make sure check your items… other than that everything else are flawless。 （I hope they can hook me up with a side or soda next time)

Im not feeling good because when I got my orders from the counter I didnt put the buzzer into the basket they supposed can help me to do it instead used his finger pointing it.....

Havent been to a Panera in years, we thought we would give it a try. The fellow that took our order was trying to be helpful, but the menu was extremely confusing to all 3 of us. We did make our selections, and then we were shocked at how expensive the lunch was, and this was with no drinks. Our food took a while to make, but it was lunch time. It was perfectly fine, but not at all worth the price

Ive been coming to this Panera for years. The staff has always been nice. Today Leo was my cashier. He is friendly, fast and knowledegable. He seems very confortable with the register, menu, and ingredients. He was able to suggest items and tell us how ordeing one thing that we wanted or another would save a dollar here or there. In that short amt of time we ordered, he was to establish a connection with me and my family because he was funny, he smiled and even told us stories. Hes excellent at the front. Good job Panera for putting happy employees at the front to greet you as you first enter. The food is always good. Ive never had an issue with the food or getting my order mixed up. The only reason why Im giving Panera in West Covina 4 stars is due to the restrooms. The ladies restroom makes me think Im at a gas station. Its somewhat dirty but even if they were clean, they need work. They are just ran down. The toilets, sink, soap dispenser and paper towel dispenser still work but just looks ugly. Leo and the staff are awesome!!!

Thank you so much to our cashier who help my mother and I as we picked up lunch. Leo was so helpful, they knew the menu so well and was very kind. Made our day!