Panera Bread in Napa

Once again another Panera disappoints! Place the order, fresh flood, but the order was wrong again… in multiple towns we think their process and ordering will work and nope… dont get me wrong the food is fresh, very fresh! Forgot items added additional items we didnt ask for the. We had to wait another 15 minutes for the forgotten item. Uncut sandwiches… food unwrapped, not enough silverware, staff unprofessional!! And they acted like it was our fault!! This time I needed to say something!! I dont know if its management at each location or their training… this is terrible!!

I pick up catering orders here for clients frequently. I often order lunch for myself when picking up as well. The staff is always friendly and willing to work with you on particulars. If you are kind and patient with them, they will gladly reciprocate!Corey is one of the best food service managers Ive ever encountered. From his ability to make needed changes on the go for unforeseen circumstances, getting food out in a timely manner, customer service ability, to the way he interacts with his staff. Definitely an A1 individual. He alone is a reason to visit this establishment.But, the all around experience here is why I personally will continue to give my patronage.

Its been a while since I have been to Panera. The location for this one in Napa is kind of hidden and the layout is a bit confusing but the staff was super friendly and I enjoyed the pizza, I did order a Cesar salad but didnt get around to eating it. I tried one of the croutons and didnt care for them.Parking might be rough for larger vehicles as it shares a parking lot with several other businesses. Free soda refills.

They had no sausage or avocado at 9:00am. Both coffee (reg and dark) were empty and took 10 mins to refill. Took another 10 for a simple order. They need better management. Place was clean, but disorganized

The service was absolutely horrible! It took 30 minutes to start to get our order and a total of 45 minutes to finally get everything! The last item was a toasted bagel! The employees were standing around talking while everyone was waiting for their order!! My chicken salad sandwich hardly had any chicken salad in it! Very disappointing!!!

Came in on a hot day and didn’t know what drinks they had. A young gentleman named Saul helped me out and gave me small samples so I got what I enjoyed instead of hoping i’d like something. Thank you Saul!

The food is okay in this spot, however, a worker that “helped” my wife and I out was so rude. I don’t know her last name, but Emily is her first. A teenager, and i’m sorry to say, but she was so rude to us. Management needs to talk to her about her people skills because she just mugged me over and over and did not even try to be kind.

I originally went to Panera to sign up for the Sip Club. Amazing value if you pass by their restaurant on a regular basis. The staff is prompt and courteous. Management is superb! They are very involved with customers and staff. Ive only ordered the French Onion Soup (in a bread bowl) which was outstanding! I plan to order more items in the future.

Every time we come here they are sold out of everything. It makes no sense that they are not ordering enough product. Management needs to address this issue. Its been more than a few times weve had to walk out.

Got expensive.But delicious and fresh food and baked goods!Everything but kitchen sink cookies are incredible!Lots of options.