Top Malaysian Restaurant in Rosemead
Fragrant Jerky
8930 Mission Dr STE 106, Rosemead, CA 91770, United States
I like their friendly and approachable personnel, the quality of their products. I like their packaging. Good for gifts at Christmas and New Year. I recently placed an order with Fragrant Jerky to send to a relative in L.A. area. The package was lost (or stolen) en route to the destination. I later found out that the address was incomplete because I was given the wrong address. I called up Fragrant and Jeff answered the phone. I could tell they were real busy from the background noise and Jeff was catching his breath. I was amazed that he still answered the phone in spite of the hectic holiday orders. He also called me after work hours as a follow up. Thats what I call PERSONAL TOUCH. How often you have a life personal answering the phone to talk to you? And how often you get personal assistance right away particularly during such busy holiday retails. I have no doubt that Fragrant Jerky will, if not already has, become very successful and keep growing if they maintain their personal touch. The story does not end there. Jeff replaced the order without charge and sent it out to my relative the next morning and they received it just in time for the holiday. I offered to buy for it because it was my fault to have given them an incomplete address causing the loss of the package, but Jeff would not charge it. They now make a regular customer of me. Ive actually placed two other orders at the same time and each was received promptly. And all the recipients are happy with the quality and taste.
Top other services in Rosemead:
China Islamic Restaurant
7727 Garvey Ave, Rosemead, CA 91770, United States
Ordered three flavor chow mein which included shrimp and pan fried lamb dumplings 6/29/2022 @7:50pm. The lamb dumplings were under cooked and the shrimp was SPOILED! I would usually let this roll off my back because this is a Halal restaurant, but the chef not only endangered my wife and I. This chef endangered my SON! I will no longer patronize this establishment. I was going to call and complain, but I figured instead of being upset and giving off any negative energy to the other person on the phone; I will just leave a review in case the manager wonders why I dont come there anymore. I was a regular that ordered crispy duck and the pan fried lamb dumplings that always left a tip even if it was takeout. It is a shame because I have been coming here since 2009 if I remember correctly and 13 years of patronage has ended because of a careless chef. The quickest way to lose business is to endanger a mans family. Writing this review probably hurts me more than it hurts them and it really is a shame.