Top Shanghainese Restaurant in San Ramon, CA

Top other services in San Ramon:

2101 Camino Ramon #100, San Ramon, CA 94583, United States

Dont let the star fool you, this place can keep its own against the competition. However, in this particular genra of food style there is a ton of competition and you need to stand out above the rest to be memorable. The food is good and fairly priced and I used to go there often. However, that said, the service staff seem far less dedicated to your satisfaction than I see in other resteraunts. I constantly need to get someones attention for water or anything really after ordering. You may struggle with paying the tip for more than the very minimal base percentage. Even if your a generous tipper like I am you may find yourself looking at the bill and figuring a minimal percent you need to pay, and not really wanting to pay it. The second issue I have is I really struggle to understand what is being said, epecially when ordering take out. More often that not I have to repeat my order several times. One rare occasion I spent 5 minutes giving my order and when it was repeated back it was so wrong I just said thank you but Im cancelling my order. Then the manager actually called me back at work, and persisted to explain I was ordering off there website wrong and how I should say things in way so they can understand me. ?! I ended up ordering the meal finally but I was honestly a bit drained and frustrated. I will not call in an order there again. I am not a fan of repeating myself over and over especially to order food then be told I need to learn how to order from thier menu. Trust me when I say this, I know how to order food. The scary thing here was she would not take no for an answer, she literally called my work back and kept the order going until I actually felt committed to this lunch order. This is honestly the only time ever I think I had felt pressured to order take out. For me the food is no where near special enough to deal with thier service.

3.9