Top Singaporean Restaurant in Rosemead, CA

8930 Mission Dr STE 106, Rosemead, CA 91770, United States

I like their friendly and approachable personnel, the quality of their products. I like their packaging. Good for gifts at Christmas and New Year. I recently placed an order with Fragrant Jerky to send to a relative in L.A. area. The package was lost (or stolen) en route to the destination. I later found out that the address was incomplete because I was given the wrong address. I called up Fragrant and Jeff answered the phone. I could tell they were real busy from the background noise and Jeff was catching his breath. I was amazed that he still answered the phone in spite of the hectic holiday orders. He also called me after work hours as a follow up. Thats what I call PERSONAL TOUCH. How often you have a life personal answering the phone to talk to you? And how often you get personal assistance right away particularly during such busy holiday retails. I have no doubt that Fragrant Jerky will, if not already has, become very successful and keep growing if they maintain their personal touch. The story does not end there. Jeff replaced the order without charge and sent it out to my relative the next morning and they received it just in time for the holiday. I offered to buy for it because it was my fault to have given them an incomplete address causing the loss of the package, but Jeff would not charge it. They now make a regular customer of me. Ive actually placed two other orders at the same time and each was received promptly. And all the recipients are happy with the quality and taste.

4.4